Comments regarding Wayside Gardens
Click here to return to Wayside Gardens's listing.You are viewing only negative comments
|
Comments:
« Previous Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | ... 11 Next »
Rating | Author | Content |
Negative | WormsLovSharon (3 reviews) | On Sep 22, 2009, WormsLovSharon Las Vegas, NV (Zone 9a) wrote: I thought it was my problem when I ordered numerous plants from Wayside and they would die immediately. This has been happening for many years. Then I started to plant them in my holding garden for a year and then the plants were fine. One day my brain kicked in and said HELLO. They are shipping very small plants and I have to nurture them for a year in order to immigrate them into my normal landscape. But I am paying top prices. No more, Wayside is off my list. I love the idea of using their catalog and taking it to your local nursery and having them order it. With their shipping charges, special order will probably be cheaper. However, cheaper was never my goal... |
Negative | lacelade (4 reviews) | On Sep 11, 2009, lacelade Flower Mound, TX wrote: What can I say good about this company. Nothing. I ordered 4 Louisiana Iris in May, received early June, they were tiny sickly looking plants but I decided to plant them anyway. I waited and waited. One made a slightly green showing then promptly died, the others never came up. I sent the company an email requesting a refund or replacement. To my surprise I discovered they only have a 30-day guarantee. I received a "so sorry but" return email from them. So, my advice to anyone considering an order from this company is to STOP right now and don't waste your money. |
Negative | DaughterNature (1 review) | On Aug 24, 2009, DaughterNature Shrewsbury, MA wrote: I made a purchase last fall from Wayside Gardens. Plants ordered were Lonicera Sempervirens 'John Clayton', the Coreopsis collection (Coreopsis 'Heaven S Gate', Coreopsis 'Moonray', Coreopsis 'Snowberry'), and the double Echinacia collection (Echinacea 'Coconut Lime', Echinacea 'Cotton Candy') - for just over $98.00. When shipped, the Coreopsis collection resulted in one 5"+ pot and two very tiny pots with one stem for one and three stems for the other. As there wasn't any guarantee for pot sizes, and I scratched it up to "buyer beware," but I was extremely disappointed with the quality of the two small plants. We had a very wet spring in the Northeast so I gave more time than their June 30th policy (which I only found out about just prior to lodging a complaint). I called their customer service within the past week, as none of the plants had made a showing (including foliage). I told them I had ordered perennials from three other suppliers (Paradise Garden, Plant Delights, and Oakes Daylilies) within a week of my order to Wayside and all their plants came up. Wayside's explanation was that Echinacea don't like wet conditions (What about the Coreopsis and Lonicera? What about the five other Echinacea in that bed - on a hill, by the way - that did come up? Four of them were planted that same fall.) |
Negative | jsygirl (1 review) | On Jul 26, 2009, jsygirl Cherry Hill, NJ wrote: I read the negative posts, but decided to order anyway. I put in an order on a Tuesday and was willing to pay for expedited shipping so that the plants would not sit on a truck someplace and they would arrive for the weekend. As of Sunday I have not received an email confirmation about my order, nor did I receive an order number so I could find out what was happening. I've canceled my order. |
Negative | kimkats417 (2 reviews) | On Jul 8, 2009, kimkats417 Bennet, NE wrote: I agree with those who say Wayside has gone downhill in the last few years. This year, I bought 3 miniature verbascum from a late spring sale. When they arrived, it was obvious that 2 were dead as doornails, and the other looked good. I planted all 3 within hours (literally) of arrival. The 2 dead ones stayed dead, and the other is now blooming nicely. I emailed them on June 29 to ask about a refund/replacement for the 2 dead ones, and was told that the warranty had expired. Their website says to notify them by June 30 - which I did. Granted it was close, but it was still within the time limit. I have asked them to honor the warranty since they were indeed contacted in a timely manner, and I haven't heard back yet, but I just replied to their "no refund" email. We'll see what happens, but I think I am done with Wayside Gardens plants. I've had numerous plants arrive in very bad shape over the last 3 or 4 years, and things are not getting any better. It's too bad, because it used to be a good company to do business with. |
Negative | WDMgardener (1 review) | On Jun 16, 2009, WDMgardener West Des Moines, IA wrote: -----Original Message----- |
Negative | elkcounty (2 reviews) | On May 29, 2009, elkcounty Wilcox, PA wrote: The Incrediball Hydrangea I ordered from Wayside arrived in very poor condition. All the leaves and most of the stems were black. When I contacted them they told me that this was normal and that it would sprout new growth in 4 weeks. A plant stressed like this does not do well and takes years to recover if it does not just outright die. Because of the poor service and the line of bull that they are feeding me, I will never buy from Wayside again and not recommend them to anyone. |
Negative | Ccelia (1 review) | On May 26, 2009, Ccelia Philomath, OR wrote: My first disappointment with Wayside Gardens was that, although their catalogue said several varieties of echinacea were for sale, their web site said they were sold out and wouldn't be available until the fall. So, I chose another variety. Of the nine plants ordered, only five were in good shape. The other four were bone dry and their leaves were completely black. In other words, the plants were dead. When I complained to Wayside, they said the plants were dormant -- ludicrous! -- and that they would come back next year. By next year, if the plants don't come back, I'm sure Wayside will say they have no control over conditions in my garden... |
Negative | lmalarkey (2 reviews) | On May 24, 2009, lmalarkey Pittsburgh, PA wrote: I ordered from Wayside before I found the Dave's Garden site. For the prices that I paid, I expected bigger plants. Half of my order arrived in very poor condition. The Echinacea died and had very poor root structure when it arrived. The same was true with their Caryopteris. When I contacted the company, the Echinacea was never replaced. The Caryopteris was sent again in the fall, very late for planting in PA and did not survive the winter. I contacted them again this spring and was told that the one replacement was all that I would get even though they sent the plant at an inappropriate time. The My Monet Weigelia has survived but it does not look like their pictures in the catalogue, and at present is a very poor specimen. All in all, a great disappointment. |
Negative | dreed (2 reviews) | On May 22, 2009, dreed Eureka Springs, AR wrote: Wayside Gardens used to be one of the better mail order companies, but my last three experiences with them have been terrible. These included three dead ferns, some shoddy Vinca, and an order that was never delivered. I won't be ordering from them again. |
Negative | Judysdigs (1 review) | On May 21, 2009, Judysdigs Albany, NY wrote: I wish I had been aware of this website when I ordered from Wayside. I paid a total of $66 for a cornus alternifolia which did arrive in a timely manner. However, it was the most pathetic tree imaginable short of being absolutely dead, which it isn't quite yet. They responded to my distressed e-mail saying that the tree was shipped in the condition that is standard for mail order trees. Sorry, but I've had excellent success with other companies. Any reputable nurseryman would have declined to send this particular speciman. I will never take a chance with them again. If I had seen this tree in a local nursery I wouldn't have paid $5 for it. |
Negative | litig8tr (5 reviews) | On May 21, 2009, litig8tr Hattiesburg, MS wrote: I don't know why anyone would order from this company. When you order in the spring, they charge your credit card right away, but do not tell you that they don't have anything in stock. When you call about the order, they cannot tell you when to expect them. |
Negative | igrozem (1 review) | On May 19, 2009, igrozem Dublin, OH wrote: I have ordered twice from Wayside. Both times the plants have been extremely small for the price charged. When you buy online you expect to save some money yet still get a reasonably sized plant in the process. I had no problem with the health of the plants. Size does matter when paying top dollar prices. The only thing I can see that is very good is the Wayside catalog. It's great for reference. |
Negative | kws1313 (1 review) | On May 15, 2009, kws1313 Jamaica Plain, MA wrote: I ordered the three new winter-hardy camellias last spring. They only had two, which they shipped in mid May, 2008. They grew throughout the summer, and made buds. However both died during the winter, though they were supposed to be hardy in my zone (6) and I had protected them with a wind guard and mulch around the roots. When I emailed this to the company, they stated that they were sorry but the guarantee had expired. I again wrote to explain that there was no way to tell until winter was over, but they said they had changed their "very generous past warranty" and now 6 weeks was the length of time to tell, and after that, it was your fault. Maybe that is true with some plants, but ones that are advertised as new and "winter hardy" for your zone should be just that. |
Negative | O_DubhGhaill (3 reviews) | On May 12, 2009, O_DubhGhaill Syracuse, NY wrote: Ordered Ice Plants (Table Mountain) and Gaillardia Fanfare in March. Finally shipped and received this Mother's Day weekend (Zone 5, according to their site should have shipped late March) after several inquiries into expected shipping date. Ice Plants were stacked on top of each other, waterlogged, several stinking rotten. The little Gaillardia were packed in with the large, heavy Table Mountain and several were broken. Planted them anyway, hoping they might make it...I wished I would have read about this company before I ordered. |
Negative | dirtdiggingdiva (1 review) | On May 9, 2009, dirtdiggingdiva Colorado Springs, CO wrote: Don't waste your time and money ordering from Wayside Gardens. The buddleia and the lilac that I ordered arrived nearly dead. The strawberry lemonade Buddleia was delivered in a smashed box and the plant was in really bad shape with dying leaves. The Bloomerang Lilac was waterlogged and branches rotting off. I sent them a photograph to document the condition of the plants upon arrival. They made no offer whatsoever to replace, refund, or credit. All they did was email me back claiming how many satisfied customers they have and how excellent their products are, and how they appreciated my "feedback". Having spent over $50.00 I would expect to receive better quality plants and customer service. I will never recommend this company to anyone, nor will I ever place another order with them or their affiliates (Park Seed) again. High Country Gardens and Territorial Seed do a much better job. |
Negative | roninnobunaga (1 review) | On May 4, 2009, roninnobunaga The Colony, TX wrote: I have to agree with the hundreds of negative comments, don't waste you time parking your money in their bank account. I noticed a post saying the person got what they ordered and assumes they have cleaned up their practices, but I dare say you, sir, are one of the lucky few. |
Negative | StellysPapa (26 reviews) | On May 4, 2009, StellysPapa Dothan, AL (Zone 8a) wrote: I had placed a rather large order, over a hundred dollars with wayside, various plants and shrubs. Got a confirmation showing the order had been placed and received....this was done in February of 2009. I was told that my plants would be shipped at the correct planting time for my zone. Well, that time came and went. I sent numerous e-mails checking on the order status, and got no replies. I called them, only to be cut off. I asked that my order be cancelled and finally got an e-mail informing me that orders could not be cancelled. I finally got 3 of the evergreen trees ordered, and I must admit that they were all in good condition. However, after waiting and waiting for the rest of my order and been given the run around so many times, I asked again for a cancellation with no reply. I then get a post card in the regular mail, saying that the rest of my order had been sold out. This was the last straw. How can a place stay in business when they go around selling items that someone else has already bought? I finally asked for another cancellation, I told them I was very upset, etc. etc. and then I get a reply saying my credit card would show a refund in 30 days. I tried to print a copy of that e-mail but, apparently they have a block on their site, cause it came out all un readable. It has not been 30 days yet. But, I can assure you that if I do not get that refund, Wayside will be hearing from people higher up than myself, like my lawyer for example and the Better Business Bureau. On May 14th, 2009, StellysPapa added the following: This past monday May 11, was the 30th day since Wayside sent the email saying I would receive credit to my card within 30 days. I checked online with my credit card company, and no credit was issued. I still have the copy of that e-mail, and even though it is hard to read, it can be read...I just went to the wayside website to try and see what they now have under my account and order status, but when I entered my e-mail address, it said it was valid, but due to changes in the website, I would have to create a new password, and I clicked the button and it said they would e-mail me a temporary password within the next few minutes. I have not yet gotten that password, and it's been about 2 hours now. I have a feeling, I will not get a password, cause they know who I am, and do not want me to get into my account, cause they know they have lied and cheated me. Funny thing is, if you go to the website, and on the left side, scroll down to Shipping Info. click on it . you will read, " Please note that credit cards are billed at time of shippment ". That is a bold face LIE. If that were true, then why has my card been charged ?. They owe me $142.00 and by golly, one way or another, I will get it back. On May 19th, 2009, StellysPapa added the following: Here it is May 19th. Wayside never did send the password. So, this past weekend, on the 17th, I went online to the BBB for that area in South Carolina. and let them know the entire story. Today. May 19th, I get an email update from the BBB. Attached was a reply from John Owens, Customer Service Administrator, of Wayside Gardens. here is what it said " Thank you for bringing these concerns to my attention. Please extend my sincere apologies reguarding his ( me ) Wayside Gardens order experience. I have refunded his mastercard $142.25......etc etc. " Needless to say I will never do buisiness with them again, but at least I do have the refund. Anyone else who care to report them to the BBB here is that website address info@greenvillebbb.org Now. I am waiting to hear from the BBB in Georgia, reguarding TyTy Nursery. I have a strong feeling the BBB will not get a reply from them near as quick as from wayside. On May 22nd, 2009, StellysPapa added the following: The refund was posted on my credit card, on May 20th. But, just because they did honor the refund request, I still will not do anymore buisiness with them and I strongly advise everyone else to stay clear of them. Just as a followup for TYty nursery, I had requested through the BBB for a refund, but, instead, TyTy sent the palm, I got it this past Tuesday. Stay clear of them too, and all their other nurseries. |
Negative | UnhappyCamper2 (1 review) | On May 1, 2009, UnhappyCamper2 Oakland, CA wrote: This is possibly some of the worst customer service I have ever received. I placed my order on the 20th and today (May 1, 2009) I called to check on the status. I was told by the rude, bored-sounding customer service rep that my plants had been shipped nine days ago via UPS and were due for delivery today. Anyone who thinks those plants are still alive, raise your hand. His response to my concern? "Well, they were alive when we shipped them. That's all that matters." Okay then. Thanks for that. :crosses wayside gardens off list of business that will ever get my business again: |
Negative | Cody_mi (4 reviews) | On Apr 29, 2009, Cody_mi Hart, MI wrote: i ordered brunnera kings ransom, coreopsis red shift, hakonechloa nicholas and ligularia osiris cafe noir. the plants arrived in two inch peat pots, like parks. the ligularia was not the one ordered, instead i got two pots of osiris fantasie, which i already had. these were lined out in a nursery seedling bed and mulched so i could keep an eye on the tiny things. they plants arrived in late august, which should have been plenty of time to establish. the plants went dormant within a few weeks, or so i thought. i gave them plenty of time this spring before diggin them out, all of them were dead. i called and was told the guarantee only covered 60 days, but i could talk to a horticulturist, (which coincidently is what my degree is in also) this would have put the plants into october which is when plants are dormant in michigan, so there was no way i could have known. i will never order from this company or any of their affiliates. i've asked to be taken off of their catalogue list and will make sure everyone i know is aware of this site and the experience i've had. |
Negative | plantgnome (26 reviews) | On Apr 23, 2009, plantgnome Coram, NY wrote: since merging with Park Seed, customer service is as bad as theirs. still waiting for an answer on my two orders. Will not be ordering from them again. Other companies with better sized and healthier plants and better prices than this company. I consider them on an even par with Springhill Now. On April 28th, 2009, plantgnome added the following: This company sucks. Do not order anything from them. nothing is ever in stock when shipping time comes. Awaiting my last two orders. And thats it for them. |
Negative | WilliamBruce (1 review) | On Apr 9, 2009, WilliamBruce Fairhope, AL wrote: Beware this operation. I wish I had read these reviews before I ordered. I ordered a Clematis from Wayside. When received, it was less that 1" tall and the three shriveled leaves were wilted. When I went on line to complain, I noticed that they had reduced the price of this item to $12.99 from the $19.99 that I had paid. They never satisfactorily addressed either the quality issue or the pricing issue. Stay away from them! |
Negative | BinghamJFLowe (1 review) | On Apr 9, 2009, BinghamJFLowe Phoenix, AZ wrote: Paid $23.16 (w/s/h) for 1 single Eryngium 'Jade Frost'. What arrived was the tiniest of seedlings that they had crushed under excelsior when packing. The poor seedling had been smashed to death and reduced to mush. On April 18th, 2009, BinghamJFLowe added the following: Well, my Caryopteris Collection from Wayside arrived this week. I usually order my Caryopteris, Salvias, Perovskias and other xeriscape plants from High Country Gardens, Holly Hill Nurseries, and others, but thought I'd give Wayside another shot. Big mistake. Huge. The plants were DOA and looked as though they'd suffered a slow and agonizing death. Their week in transit was not kind to them or they were sent out that way - I don't know which. In contrast, I also received several Caryopteri (is that the plural?) this week from HCG which were picture perfect. I think HCG is a little bit more expensive that many nurseries, but out of 30+ good-sized orders (and lots of small orders) I've placed with them, I've yet to receive a dead plant. Wayside sent me an email telling me that the DOA plants were just dormant. :-) If this is the case, then I can rejoice in the knowledge that my relatives who have passed on are only "dormant" too and will put in an appearance at our next family reunion. Caveat emptor - Buyer beware. |
Negative | julianchandler (6 reviews) | On Apr 7, 2009, julianchandler Stillwater, OK wrote: In my recent order from Wayside Gardens, there were three different tags stuck into the dirt of each potted plant. |
Negative | hemlockhaunts (4 reviews) | On Apr 1, 2009, hemlockhaunts Dover, PA wrote: WAYSIDE GARDENS IS AN INFERIOR NURSERY. THE PLANTS I HAVE GOTTEN THUS FAR HAVE BEEN SUBSTITUTES, SLOW SHIPPING, OFTEN DIE EVEN WITH THE BEST CARE. JUST LIKE PARK SEED A HORRIBLE CUSTOMER SERVICE DEPT. THE ONLY THING THEY ARE GOOD AT IS TAKING YOUR MONEY. I WILL NEVER SPEND ANOTHER PENNY AT WAYSIDE. LOCAL NURSERIES FOR ME FROM NOW ON. I HAVE HAD TREMENDOUS LUCK WITH MUSSER FORESTS OVER THE YEARS.(MY STATE PA) |
Negative | ceruleannight (1 review) | On Mar 26, 2009, ceruleannight Chicago, IL wrote: I ordered daffodils last fall - they ran out of the item that I ordered - but didn't tell me that when I placed the order over the phone. Instead they sent me a different variety that I didn't want. I had also ordered the mixed crocus bulbs last fall - they are coming up now. In the catalog picture the colors are yellow, blue and white - but they only sent me white and yellow bulbs - very unattractive. I won't be doing business with them again. |
Negative | MaggieA (4 reviews) | On Mar 18, 2009, MaggieA Charleston, SC wrote: On August 3,2008, I ordered plants which were all noted "FOR FALL SHIPPING" I received three of the four items, very small, scraggly plants which I will know soon if they are living. Hopefully they will come up. The main item I wanted, the Platycodon "Fairy Snow" was not included with no explanation. I waited a couple of weeks and kept checking the online status, which still said " to be shipped". I emailed and then called. I finally got the message that this item had been discontinued. Until I actually called again and got a real person on line, no mention was made of refunding the $20 I had paid (credit cards are charged when the order is placed). I was told I would get a merchandise credit. It never showed up, so i asked for a refund. I was then told it would take approximately four weeks for it to show up on my credit card. Still hasn't. HOWEVER the new status on the order shows it "to be shipped". I have still not had a reply from the company on any of my calls, unless I actually waited on the phone for them. They have not called or emailed me. On April 20th, 2009, MaggieA added the following: I did, finally, after much persistence, get a refund posted to my credit card. My local garden shop makes a point of defending this company because they have been overwhelmed with orders this year and can't handle them. It is past time for the company to either take steps to be able to handle the increase, or at the very least change the policy to charging the credit card when the order is actually being filled. |
Negative | Greytluv (5 reviews) | On Feb 4, 2009, Greytluv Fairport, NY wrote: Once Parks took over, Wayside has become the worst. I placed an order, gave my phone and e-mail, checked on it days later and found that almost everything was going to be canceled/delayed. Why do they ask for the phone and e-mail if they don't contact you? What once was one of the best has become the poorest. In these times, they better think ahead! |
Negative | cm_texas (1 review) | On Dec 29, 2008, cm_texas Austin, TX wrote: I am disappointed with Wayside. |
Negative | cammonro (3 reviews) | On Dec 27, 2008, cammonro Middlebury, CT wrote: I made the mistake of ordering 3 Kordes Moonlight from Wayside Gardens this past spring. They arrived and they were very healthy roots. I planted them and they took off but when they bloomed looked nothing like the picture. They were bright bright pink! Not an ounce of yellow except when they first started to bud. Also the description said Moonlight was thornless. Not these - big massive thorns. |
Negative | kkfsplanter (1 review) | On Nov 10, 2008, kkfsplanter Dacula, GA wrote: In late September I found Wayside Gardens as part of an internet search and simply ordered 3 cryptomeria trees for $60 plus change. Days became a couple of weeks and nothing arrived. When I called Cusotmer Service they told me that my shipment had been "back ordered to next spring which was the optimum plating season". I had not been contacted in any way by Wayside Gardens with this information and was surprised to hear this. When I initially ordered the trees, the agent told me that the trees could be planted beautifully in the fall. Since I wanted these trees this fall, I immediately asked for a refund so I could order the trees from somewhere else. They told me I could only have an "in- house credit". I balked and was able to get a committment for a refund on the card I used. Weeks passed with no refund. Another phone call to Customer Service revealed that they can "take up to 30 days to process the refund". Well 30 days came and went. Today (November) I called them again about the fact that no refund had been issued to my card. They told me an "in-house" refund had finally been issued. WHAT?!?! They would have never told me this had I not followed through and called again. I do not want an in house refund. I actually do not want to do business here again. At this point, I am awaiting a promised refund to my credit card. I hope it comes before 2009. |
Negative | arcadiacove (2 reviews) | On Oct 25, 2008, arcadiacove Maggie Valley, NC wrote: I have had poor experiences with WAYSIDE GARDENS and have finally requested to be taken off their mailing list. My last order I cancelled after waiting for months for the order... and then finding that what "customer service" was telling me was not factual. I would most certainly avoid WAYSIDE GARDENS. There are many other reliable mail-order retailers. |
Negative | Gayhort (2 reviews) | On Oct 25, 2008, Gayhort Swarthmore, PA wrote: After 25 years, I decided to order from Wayside Gardens again. I was allured by two Hosta that I wanted - Hosta plantaginea 'Venus' and 'Aphrodite'. Through a web search, I found that Wayside Gardens sold both of them. "What could have been more convenient?" That is where I went wrong! My package arrived today; I am disgusted. The 'Venus' which cost $19.95 was 75% rotten with two very small viable axillary buds. It was not worth my time to plant. The 'Aphrodite' which cost $12.95 was so small that I barely found it amoungst the tightly wadded wood shavings. The plant was actually two shreds of a plant comprising two miniscule crowns - both rotten. |
Negative | noki (6 reviews) | On Oct 20, 2008, noki Columbus, OH wrote: I have intentionally not read any of the other reviews yet, before I wrote this review. On October 21st, 2008, noki added the following: They sent me an answer to an e-mail.... apparently they do not refund you credit card, they may just issue credit, so you would have to make another order to claim a refund. The living plant I got was pathetic and barely alive, sort of a "you gotta be kidding" type of reaction. Not worth the bother arguing with them over a few dollars, they would never refund the $20 in shipping anyway (also, I upgraded to Fed Ex 2 day when I ordered, they sent it USPS Priority a month later, substituting the shipper also?). I know now to never bother ordering from them again. On December 5th, 2008, noki added the following: More than two months later and snow on the ground, they still had not shipped my bulbs so I complained again about this order and they actually refunded all my money. On Oct 20, 2008, Wayside Gardens responded with: " On Oct 24, 2008 1:56 PM, Wayside Gardens added: I have reviewed your above posting and I am seeking the opportunity to address this matter. Unfortunately, the information contained within was not sufficient to locate your order in our database. In order to rectify the problem I must request that you e-mail us with your billing information, including zip code and order number if available. |
Negative | cavaliersue (1 review) | On Oct 18, 2008, cavaliersue Durham, NC wrote: I am a 3rd generation Wayside customer who grew up with the Wayside catalog being treated as the gardening bible. Had many informative conversations with the Wayside customer service department in my younger years but since Parks took over EVERYTHING has changed. At first I excused them because of the transition but after so many disastrous orders and the increasing prices as the plants got smaller I have completely stopped ordering from any of the Parks family companies. |
Negative | krista_co123 (5 reviews) | On Oct 15, 2008, krista_co123 Littleton, CO wrote: I ordered a bunch of plants from Wayside several months ago, which were supposed to ship at the beginning of September. It's now mid-October and I've had to cancel the remaining pieces of the order as they're still on back-order and it's getting too late to plant. (unfortunately, I hadn't discovered this page yet and probably would not have ordered from them had I seen the reviews) On Oct 15, 2008, Wayside Gardens responded with: " On Oct 24, 2008 1:55 PM, Wayside Gardens added: I have reviewed your above posting and I am seeking the opportunity to address this matter. Unfortunately, the information contained within was not sufficient to locate your order in our database. In order to rectify the problem I must request that you e-mail us with your billing information, including zip code and order number if available. |
Negative | saraember (1 review) | On Oct 11, 2008, saraember Port Orchard, WA wrote: I ordered four things in July. The total was over $60.00, which was immediately charged to my credit card. In August, I called about my order and was told it would be shipped the first week of September. I asked "customer service" (oxymoron in this case) to pass along my concerns about being charged before shipping and she curtly replied she would not - that I had to go to the website to make the complaint. By late September, I had not heard from nor received anything from Wayside Gardens. I contacted them through email and was told that they would be shipped the week of September 29. My order still did not arrive - but no emails or notices regarding the delay. Finally in early October, I called "customer service" and was told that two my items had been shipped the day before and she had no idea when the others would be shipped. Again, the representative was curt and unfriendly - no apologies at all. I said I wanted to cancel the rest of my order and have my credit card credited. She said she would do this, but given all of their misrepresentations to date, I suspect I will have to fight for it. When I finally received the partial order - it was after we've had frost and the plant looks dead. And to top it off - they've now added an extra $3.00 fuel surplus charge on the shipping! Shipping was almost as much as the measly little plants I received. Needless to say, Wayside will not be getting any more business from me. On Oct 11, 2008, Wayside Gardens responded with: " On Oct 24, 2008 1:54 PM, Wayside Gardens added: I have reviewed your above posting and I am seeking the opportunity to address this matter. Unfortunately, the information contained within was not sufficient to locate your order in our database. In order to rectify the problem I must request that you e-mail us with your billing information, including zip code and order number if available. |
Negative | AGGardener (1 review) | On Oct 10, 2008, AGGardener Arroyo Grande, CA wrote: I ordered 3 Heucherella 'Stoplight'. My account was charged on 7/1/08 and I didn't receive the plants until 9/18 (I understand they can only mail certain times but they should charge when the order is processed) . Mailing time was half-again as long as most companies. When the order came the plants were plug-sized with three leaves each of about 1/2 " diameter. I have had problems with Wayside before - mostly with the size of their plants, but this is ridiculous. It will take me a year to get them to a size I can plant in my garden, if they survive! And they charged me $41.95 for the three. On Oct 10, 2008, Wayside Gardens responded with: " On Oct 24, 2008 1:53 PM, Wayside Gardens added: Dear Gardener, |
Negative | maptoad (4 reviews) | On Oct 9, 2008, maptoad Bellingham, WA wrote: I ordered two different Gaillardias on-line. When I received them, one looked marginally OK--mostly drooping yellow leaves, but it is Fall--but the other variety was nothing but green slime above the root line. And the roots didn't look so good either. On Oct 9, 2008, Wayside Gardens responded with: " On Oct 24, 2008 1:50 PM, Wayside Gardens added:
|
« Previous Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | ... 11 Next »