Comments regarding Wayside Gardens
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Negative | BetNC (6 reviews) | On Sep 21, 2014, BetNC Hendersonville, NC (Zone 7a) wrote: This is the first and last year I will order from WG. On Sep 21, 2014, Wayside Gardens responded with: "On Sep 22, 2014 8:48 AM, Wayside Gardens responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. On Apr 6, 2015 2:57 PM, Wayside Gardens added: We haven’t heard from you and would still like to assist you. Please email me so that I may help you with this situation. |
Negative | mo_ryan (2 reviews) | On Jun 4, 2014, mo_ryan Williamsburg, VA wrote: Wish I could make that negative in big bold letters with flashing red lights all around. Do NOT order from this company or from Park Seed. Understand I am sadly not one to leave reviews and should have checked the reviews before doing business with either Wayside or Park Seed. If you are reading this - take heed from what others have written. I wish I had. My story is I paid a small fortune for 2 clematis that I could have bought from Brushwood for half the price. But these were supposedly 2 quart plants. The pots were 2 quart but the plants themselves were minuscule, wilted, and beaten up from shipping. I compared them to some clematis I got in from Brushwood that were 1 quart plants yet 3 times the size of the Wayside clematis, vigorous, and healthy. Called them up and had to send pics to their "horticulturist" for review. I did eventually get a response back saying that the plants in question were beautiful and healthy and had no issues. No kidding these plants were tiny, wilted and in lousy shape. I can not believe that she had the gall to say that they were in great shape. Sadly I had a similar experience with Park Seed. I Ordered some lantanas from Park Seed. They came in - get this - a big loose envelope mailer with absolutely no packing material to protect the plants. I've been mail ordering plants a long while and have never received plants like this - bulbs perhaps but plants? Needless to say all but one croaked. Stupid me, I thought this was a fluke and instead of calling them up and pitching a fit - I came back for more. This time I ordered 8 plants. I really wanted this specific lantana and couldn't find it anywhere else. As is the norm - it took about 3 weeks for them to ship the plants out and when the box arrived - I popped it open to see that once again the plants had not been secured or protected in any way. They'd just been beating around in the box. Nothing was left but little stems. Now understand that this year alone I've ordered probably thousands of dollars in plants. Recently bought an old fixer upper and the yard is a gut job. So, starting from scratch with plantings. I've gotten scores of plants that were healthy and had been carefully packed. Of all of them - I had one plant that had been broken (type of plant with a very fragile stem) I called up the company and they apologized profusely and sent out a replacement plant that day. Stupid me I thought I'd get the same customer service from Park Seed. Not even. Could not have cared less. Told me that I had to take pics of the plants and email them with an explanation to their "horticulturists" at Plant Doctor (aka expect no reply) dot com. Days pass and I call again. Told that it might take days for these supposed horticulturists to review my pics. Call again and instead of asking for customer service I went straight to the horticulturist. This guy was actually helpful, marked my account for a refund and then directs me back to customer service. Again, could their customer service be any worse? This woman tries to give me a store credit (no way will I ever shop with them again) AND she tries to - get this - NOT refund me for the shipping and handling! Yep, she tells me, okay, you'll be getting a store credit for x amount. I ask why the difference of the amount vice what I paid? She says I won't be refunding for S&H. I flip a nut at this point. Explain that there is NO way I will pay for S&H for plants that were dead on arrival BECAUSE of their improper packing! We go back and forth and finally she snippily states that I'll be given refund for the full amount but that will take 5-10 days. We shall see. In the meantime I will never ever spend a single dime with either of these companies, nor with any of the companies affiliated with them such as Jackson and Perkins. Shoddy service all around. Ridiculously undersized plants, horrible packing and shipping and the customer service is the worst I've ever seen. Their guarantee is a joke. The only bright light is that these weren't massive orders where I lost hundreds of dollars. The bottom line is - I can not say enough bad things about either one of these companies. There are some fantastic mail order companies out there that with healthy plants and superb customer service. Park Seed and Wayside are not. I can't fathom what their business model must be. I would assume that mail order garden companies rely heavily on return customers. I alone have made multiple orders to with a number of different companies this year alone. How can Park Seed and Wayside expect to conduct business in this manner and still stay in business? On Jun 4, 2014, Wayside Gardens responded with: "On Aug 26, 2014 3:10 PM, Wayside Gardens responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Negative | gerryo1 (3 reviews) | On Jun 3, 2014, gerryo1 Lynchburg, VA wrote: Order #WEB004076000 On Jun 3, 2014, Wayside Gardens responded with: "On Aug 26, 2014 3:07 PM, Wayside Gardens responded with:
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Negative | cottelpg (6 reviews) | On May 20, 2014, cottelpg Hamilton, OH (Zone 6a) wrote: Early last fall I ordered some perennials from Wayside. Beginning on October 7 I began calling to esquire about the status of my order. In each instance I was given assurances that the order was about to be shipped, but it was not. I ended up calling the company seven times about this issue. The plants did not arrive until mid Nonmember. I doubted their viability when planted that late and I was right. This May I confirmed that all had died. I wrote the company a letter expressing displeasure about all of this this, explaining that I had been a customer of Park Seed for over forty years. My letter was ignored. i don't know if there has been a change of ownership in this company or what. I used to get good service from Park Seed. I do know this: I will absolutely never do business with Wayside or any affiliate of Park Seed again. On May 20, 2014, Wayside Gardens responded with: "On Aug 26, 2014 3:05 PM, Wayside Gardens responded with:
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Negative | shighlander (1 review) | On May 16, 2014, shighlander Fruit Hill, OH wrote: I have 2 issues to address..one is the condition of my plants....I ordered 5 hydrangea's and a butterfly bush...they were all quart size plants...they were shipped all together in a slender long box..the were in they were overlapped in the bottom of the box and packed with lot's of peanuts...so many that the plants had fractured stems...so they plants I paid a lot of money for were not much more than bareroot.....the other issue I have is that a mere 6 days after I ordered the items I purchased went on sale..by a significant amount...so I email customer service and asked for an in-store credit for the difference...most retailers will honor discounts on merchandise up to 7 days after purchase,...they responded first by saying my order was shipped and they couldn't give me a refund....and I responded by again describing the situation and that I was not asking for a refund but for an instore credit...emailed me back saying the won't or don't do that...I work for an online retailer and started in customer service...and I can tell you this is not how you handle this situation...I will NEVER buy from them again...I'm going to copy the last email response: On May 16, 2014, Wayside Gardens responded with: "On Aug 26, 2014 3:03 PM, Wayside Gardens responded with:
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Negative | cabbageleaf123 (3 reviews) | On May 7, 2014, cabbageleaf123 Bayard, IA wrote: Placed order in Jan 2014. Received plants in May 2014. The Blue Bird Clematis was bent and a flimsy slip of vine that will no doubt die. One of the poppy roots was spoiled and gooey, The other two were alive but poor quality. I reported my dissatisfaction about the Blue Bird Clematis and they emailed back days later and said they needed photos. I am beyond livid. I sent photo of the plant and have not heard back. It's pretty clear to me that they don't care about customer satisfaction. I will buy my plants elsewhere from here on out. When you pay $24.95 for a vine you expect a plant of quality. On May 7, 2014, Wayside Gardens responded with: "On Aug 26, 2014 3:02 PM, Wayside Gardens responded with:
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Negative | bluntforcemama (5 reviews) | On Apr 4, 2014, bluntforcemama Bothell, WA (Zone 8a) wrote: I ordered an Illumination Flame Digiplexis this winter, and it arrived dead in early March. I emailed about Wayside Gardens three or four weeks ago asking for advice or inquiring about regeneration and received no reply. Sometimes plants die during shipment, but there is no excuse for no customer service. On Apr 4, 2014, Wayside Gardens responded with: "On Aug 26, 2014 2:58 PM, Wayside Gardens responded with:
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Negative | ivygarden (1 review) | On Jul 6, 2013, ivygarden Odell, IL wrote: I wrote to Wayside Gardens regarding a Burgundy Iceberg Rose I purchased last Fall.It is now Summer and it has not come back - NO growth at all. |
Negative | b_schr (12 reviews) | On May 31, 2013, b_schr Wayne, NE (Zone 4b) wrote: Posted on May 31, 2013, updated May 31, 2013 On May 31st, 2013, b_schr added the following: The comment concerning Wayside's change of ownership stirred something in my admittedly decreasing memory. Seemed to me they had been aquired by Park Seed some years ago. So went digging. //en.wikipedia.org/wiki/Park_Seed_Company Look towards the bottom there ... Park Seed hasn't been owned by Parks since 2005 and the company filed for protection in 2010. Now granted, Wikipedia is not always spot on, but if the wiki contributer/s are right the new buyers agreed to keep employees for 3 years. And 2010 + 3 = 2013. Might be that large changes, not all good are taking place. |
Negative | bpsimp (1 review) | On Apr 24, 2013, bpsimp Grape Creek, TX wrote: I wish I had found this forum prior to ordering from Wayside Gardens. I spent $200 on plants for my first (and only!) order with this company. I, as many others have noted, was surprised and disappointed at the size of the plants received--especially for the cost. A plant destined to become a 4 foot bush arrived as less than a one inch plant--at a cost of $12.95! |
Negative | rockbound (1 review) | On Apr 16, 2013, rockbound Gassville, AR wrote: Plants arrived with one missing, and 2 in bad shape. They'd been shipped to be held over the weekend by UPS in Memphis, and then were transfered from UPS to the Post Office, which incurred another 24 hour delay. |
Negative | vkatalinka (1 review) | On Apr 9, 2013, vkatalinka Fair Lawn, NJ wrote: I ordered some plants from Wayside Gardens because someone recommended them. I ordered altogether 7 plants and 6 of them looked terrible, all dried out, broken and extremely small. I paid about 160 dollars for these horrible poor plants. PLEASE DO NOT ORDER ANYTHING FROM THEM. IT IS NOT WORTH IT. |
Negative | myronl (1 review) | On Mar 19, 2013, myronl Agawam, MA wrote: In the Summer/Fall of 2012 I placed an order with Wayside Gardens. |
Negative | irislady55 (2 reviews) | On Oct 19, 2012, irislady55 Tekamah, NE wrote: I have ordered from Wayside for years and always appreciated the new items that they carried. I ordered an "Alley Cat" Redbud Tree that I did not receive until June. It was way smaller than I had expected and only had a couple live buds on it. I planted and babied it all summer and it never did really show any more life. When I called to request a replacement, I was told the guarantee for spring shipped items was June 30th and that they might have given me an additional 30 days since they did not ship to me until June. I told them I didn't believe even the 30 additional days were enough time to tell if it was going to live. I was then informed their "guarantee until June 30th" is right in the catalog and on the website as well, and I should have read it before ordering. I should have sent the tiny little thing right back to them! I own a small nursery business and would not expect to have any customers if I treated them this way! I will not order again..... |
Negative | Bjreg3 (1 review) | On Sep 1, 2012, Bjreg3 Derwood, MD wrote: Never again will I order from them. I bought a rhodendron from them in may of 2012. In early July it looked wilted and had curled leaves. Late july, I had some tree work done and an arborist told me I had phytopithora (sp), and the plant would die. I was also told that it is common to greenhouse businesses. I contacted them in early August only to be told their guarantee only covered until July 30, so I was out of luck. some guarantee and even less service. |
Negative | reeve1 (59 reviews) | On Jul 7, 2012, reeve1 Plano, TX (Zone 8b) wrote: Posted on February 19, 2011, updated July 7, 2012 On July 7th, 2012, reeve1 added the following: They sent the wrong plant, and it was misrepresnted in their catalog. I spoke with a horticulturist who agreed with me in writing and stated that I should contact Wayside, tell them that one of their horticulturists has asked that they issue a refund. 4 times now over a 2 month period they apologize, tell me that NOW a refund has been issued and I should see it in 7-10 days, and nothing ever happens. I have finally called my credit card company to dispute the charges. I have written authorization from their people that a full refund should be issued, but can't get anyone to do anything. Don't waste your time with these people. It's not the same company you did business with in the past. Run far away! |
Negative | kmclau03 (1 review) | On May 21, 2012, kmclau03 Winchester, MA wrote: I will NEVER order from this company again. I ordered a box of plants - and the majority of them arrived looking dead, leaves shredded...and the smallest plants I have ever ordered (one plant - which was quite expensive - had only 1/3 of a tattered leaf left on it... and for the record...it wasn't a "bulb type plant" that was just dormant - it was dead). I contacted the company 3 times so far...and haven't heard back. Now two weeks later...all the plants they sent are completely dead - no amount of TLC could bring them back. (Plants I ordered from other companies are all doing fine...so the "growth conditions" in my yard are not the problem). |
Negative | ruffntuff (1 review) | On Apr 29, 2012, ruffntuff Bloomington, IL wrote: I will not order from this company again. I just received four boxes of plants from them, Many of the small plants had blooms, branches, and/or leaves broken off and the one tree had the central leader broken, My biggest complaint is that they surround the plants with styrofoam peanuts which make a mess when you open the box. Other companies mail plants without these, and they arrive in better condition. |
Negative | kndlpwendl (4 reviews) | On Apr 6, 2012, kndlpwendl Bellewood, KY wrote: I've used Wayside for years not knowing how many companies are out there. Their catalogs and on-line presence are beautiful. I always thought my 50%-75% success rate was my fault. |
Negative | bluemoon1948 (1 review) | On Mar 21, 2012, bluemoon1948 Opp, AL (Zone 8b) wrote: I have had good experiences in the past with Wayside so was quite surprised with this order and not pleasantly. My order was incorrect in that I ordered a Rose Bolero (white) but received a tree rose in a hot pink color. Other items in the order were dry and the Butterfly bush had broken stems,curled and brown leaves...not dead but obviously not doing well. I live in Alabama and it took 7 days to arrive. I emailed upon receipt my concerns...no response. about 4 days later I sent a second email...no response. it has now been 15 days since they said they shipped. I sent an email this morning letting them know I will be shopping elsewhere and how disappointing their decline and lack of customer service is. My garden budget is small so my order of over $100 was substantial for me. Live and learn I guess. |
Negative | KathyInSandiego (1 review) | On Sep 24, 2011, KathyInSandiego Escondido, CA wrote: Their packing of the plant materials is deplorable. The poor plants arrived at my house dead and completely squished. I've made several phone calls to their "customer service" and got absolutely nowhere. I cannot even get a supervisor to return my many phone messages. I'm considering reporting them to Consumer Affairs. AVOID AT ALL COSTS! |
Negative | Hummergal (3 reviews) | On Aug 27, 2011, Hummergal Fairport, NY wrote: Posted on May 8, 2006, updated August 27, 2011 On May 9th, 2006, Hummergal added the following: I just received another Parks Seed Catalog which made me want to add to my comments. I just have to say that it surprises me how quickly a company can contact it's sister company in order for them to draw clients and yet not make that same effort to let an existing customer know that the majority of their order has been canceled. And from the comments I've read here it seems I am not alone in this complaint. On August 27th, 2011, Hummergal added the following: |
Negative | dyzzypyxxy (2 reviews) | On Jun 17, 2011, dyzzypyxxy Sarasota, FL (Zone 9b) wrote: I have not ordered from Wayside for at least 2 years now. This was because of several bad experiences, poor plants being delivered, and sale offers not honored. The last straw was when I placed a large order, as they had offered a 40% discount at the end of the season for an order of $100 or more. |
Negative | cabarnes (4 reviews) | On May 23, 2011, cabarnes Westfield, NJ wrote: Posted on January 20, 2007, updated May 23, 2011 On May 23rd, 2011, cabarnes changed the rating from positive to negative and added the following: I'm now going to give them a bad review. I received an evergreen last year, that was expensive, and when it arrived you (and I'm not kidding, I'm very serious) needed a magnifying glass to see. I called them right away and the woman told me that they couldn't do anything just because it was small, that I needed to wait because it would grow quickly. It didn't grow, it disappeared, even though I put a marker near it so I could find it again. They refused to replace it. I then received some plants that arrived rotted and they told me to plant the roots, that a new plant would come up. I had to give them the benefit of the doubt, but nothing ever sprouted. 'They refused to replace it. Even after this I placed an order a month ago. A plant arrived snapped off and got the same story that I need to plant and something will come up from the root. Nothing is coming up and they aren't sending a replacement. It's the end for Wayside and me. My positive experiences are a thing of the past. On May 23, 2011, Wayside Gardens responded with: " On Feb 21, 2007 4:10 PM, Wayside Gardens added: I am happy to hear that you enjoyed our products so much. |
Negative | charbrandt1 (1 review) | On May 19, 2011, charbrandt1 Eugene, OR wrote: In April, 2011, I ordered on-line over $100 worth of plants (3 ferns, 2 clematis & 3 vinca minor) because of a promotion to receive a $50 gift certificate to use in May. When I went to check out there was also an opportunity to receive 20% off. I made sure that even net the 20%, I would spend at least $100 so as to receive the gift certificate. Well, I called "customer service" to make sure the order went through correctly. They told me I couldn't take the 20% discount, too, although there was no statement regarding this at the check-out menu. I asked them to go ahead and take off the 20% discount so I would get the $50 gift certificate. He told me he couldn't do that because the order already went through. I'm an accountant and I know this can be done. I spoke with the supervisor and she went ahead and sent me the gift certificate. Well, I was VERY disappointed to receive pitiful looking plants (the gift certificate came at the same time)! The fronds on the ferns were brittle. The clematis & vinca minor were supposed to be gallon-size, but looked like they were 4"-pot plants put in gallon cans. I called for a return authorization and was told to ship them the cheapest way for me, which was fine. I also said I would send back the gift certificate, but she said to keep it as it would make up for my shipping costs. So, I will use it on bulbs, but I will no longer order live plants from them. I found a gorgeous clematis almost 4' tall at a local nursery for less cost. I think I will stick to local nurseries in Oregon from now on! |
Negative | AnnicaG (1 review) | On May 5, 2011, AnnicaG Wilmette, IL wrote: Terrible customer service. The plant I received seems in good condition. I received a coupon with the plant and went online to order some other ones. I discovered the coupon had expiration date prior to when I received my plant. I called customer services which at first told me I couldn't not redeem the discount and then after I asked to speak to a supervisor I was told I could have a 10% discount and not the 15% my coupon said. I preceeded to place my order over the phone but the representative was so rude and unpleasant that I ended up deciding not to order from this company. They didn't seem to know what customer service is. |
Negative | suzie126 (3 reviews) | On Apr 26, 2011, suzie126 Merrill, WI wrote: JI ordered 12 First Arrival Peonie's last year. 8 of them are up nice and 4 no sign of life, I dug under there is no Root!! None!! I called them, they said there is nothing they can do , because I am in zone 3 and this peonie in there book any way is for z4. On the backof my book it says nothing about zone 3 , matter a fact the largest percentage of garden catalogues have me in z4, but she had to get irate with me, say it dosent matter what other's have me in there zone , its there zone that counts, and she didn't care if I ever ordered from them again. GREAT CUSTOMER SERVICE!!!!! I Guess I can take my business elsewhere, its probably the worst I have been treated. |
Negative | tempehmaker (1 review) | On Sep 21, 2010, tempehmaker Benicia, CA wrote: I also ordered the Bloomerang Lilac bush which is relatively new and very expensive ($40+ with shipping) I received a two inch dead plant that the company said was "sleeping" and I needed to wait until a few months before they would do anything. I am an avid gardener and I know the difference between dead and hibernating. After waiting the suggested time and "babying" it, it was still dead. Interesting that the suggested time was after the time I could contest it on my credit card (90 days) By then they had sold out so could not replace it and would only give me a partial credit. I will never order from them again!!! RIP-OFF! |
Negative | NGW (2 reviews) | On Sep 11, 2010, NGW Farmington Hills, MI (Zone 5b) wrote: Best nursery website around! Great variety, too. Quality and size of plants -- pathetic. I use Wayside Gardens website to research and view plants; then, I search them out on the web and order for some other mail-order nursery. I've learned... |
Negative | omasuziq (8 reviews) | On May 5, 2010, omasuziq Greensboro, NC (Zone 7a) wrote: Posted on April 20, 2010, updated May 5, 2010 On May 5th, 2010, omasuziq changed the rating from neutral to negative and added the following: It is May 5 and I have cancelled my entire (expensive to me)order, placed in February. Not a single plant has arrived and no firm targets were available for when they might arrive. I was able to find other sources for some of the plant stock, but had to make substitutions for others. This is not what you expect would happen when you start planning relatively early. |
Negative | manycats75 (2 reviews) | On May 4, 2010, manycats75 Hayward, CA wrote: Despite reading the negative feedbacks for this company, I decided to give it a go and placed orders for plants not available at local nurseries. |
Negative | curlybee (1 review) | On May 1, 2010, curlybee Toledo, OH wrote: I have been a customer of Wayside Gardens for a few years, thinking they charge too much for their plants, but putting up with it because they offer things that are not always easy to find and they always sent large, healthy plants. This year however, upon ordering some that I needed to finish an area I started last year, I was astounded they had the nerve to charge me a $2.50 gas surcharge, on top of their basic shipping charges (for two lousy Astilbes)! |
Negative | new282 (3 reviews) | On Apr 30, 2010, new282 Nashville, TN wrote: I have ordered from WG for the past few years, but I think this is the last time. I had to call last week to find out what was holding up two orders I placed in early February (they supposedly started shipping for my zone in mid-March). You cannot get any good information from their website. I found out that the order was being held up due to one plant being back-ordered, which was not obvious from the website ("not yet shipped"). I received the first shipment (minus the back-order) today - no email letting me know they were being shipped as in previous years. I have no clue when the second one will ship - website still says "not yet shipped" and it's getting late. I never experienced this sort of hassle in the past. |
Negative | hammel68 (3 reviews) | On Apr 23, 2010, hammel68 Jefferson, IA wrote: I had looked at previous ratings and thought this was a good company. Based on my first experience, I will not order from them again. I ordered three new variety hydrangeas that were very pricey for their size. No local nurseries carry this variety, so I decided to go for it. My plants arrived mid-week. The packing was in good shape. Two of the plants were fine, but very small. One was badly mangled and obviously dead. I took pictures and emailed them to their customer service. No problem, they would send a free replacement---which arrived on a Monday by USPS. The replacement was also mangled and obviously dead. |
Negative | bjohn1974 (5 reviews) | On Apr 19, 2010, bjohn1974 West Orange, NJ wrote: Posted on April 14, 2010, updated April 19, 2010 On April 19th, 2010, bjohn1974 added the following: Ok, so I finally received the second tree. Of course they did ship it on a Thursday so it again spent the weekend in the UPS facility. Not sure why it had to spend four days on their "shipping floor" before sending it out. This even though I was assured it would ship on a Monday or Tuesday. That being said, this one arrived fully leaved out and with brown spots on many of the leaves. I was also surprised by something else. This tree arrived in a much taller box and when I first unpacked it noticed that instead of the 8" tall tree I was shipped the first time, this one was almost 30" tall! I thought that they had selected a better tree this time for me since it was a replacement. However, after I fully unpacked it, I noticed something unusual. Some of the leave were very different then the normal Aureum style. Many were greenish/red instead of yellow and much more divided. I then realized that all of the "strange" leaves were coming from two branches from the base. This was obviously a grafted tree where two suckers had been allowed to grow so large that they overwhelmed the grafted portion which was only about 8" tall. I'm not a tree expert at all, but it is amazing to me that I could realize this within minutes of opening the box but the "experts" who grew and shipped it did not. On top of that, it is also obvious that $50 is way too high of a price for a grafted tree which usually sells for less, especially since Wayside was not honest on their website and kept this information secret. Overall, I am now left with a very unpleasant view of this company. I will not order from them again. |
Negative | russty (1 review) | On Mar 29, 2010, russty Hinsdale, IL wrote: gardeners, please unite, & put this bad company out of business.they do not stand behind their(inferior) plants-can't blame them there,it's hard to stand behind pure trash.they have never heard of customer service or customer satisfaction,but their palms are always wide open to pick your hard-earned pocket money.steer clear of by- the -wayside gardens. YOU HAVE BEEN WARNED! |
Negative | cardinal988 (1 review) | On Mar 29, 2010, cardinal988 Grand Rapids, MI wrote: I am still trying to get plants which I ordered in 2006. I made the mistake of making a large order because I was thrilled with their selection. Stuff arrives dead, sick, substituted and cancelled. They issued a credit for $300+ at the end of 2008 for merchandise which they took payment for in 2006 and never sent. The items were ordered early, but I got out of stock notices and unacceptable substitutions. I received slimy plants and dead sticks. Every problem got it's own seperate credit issued. I was still going around trying to use the multiple credits they sent out when they didn't ship my plants at the end of 2009. They refuse to send a grab bag to use up the credit. When the plant isn't available, the money spent on shipping just dissappears and they send a credit for only the price of the plant. I also can not recombine the credits to make one order, each credit must be used and shipping paid, seperately. Only 2 items of that several thousand dollar 2006 order survive today and I still have 3 little tiny credits it would cost me more to use than ignore. |
Negative | fxglove (1 review) | On Dec 3, 2009, fxglove Greer, SC wrote: The company charges shipping on ORIGINAL price of sale items, which is some 40-60% more than my purchase price. I've never encountered an online store that does that. I'm skipping on Wayside on principle. |
Negative | kinchen (1 review) | On Nov 3, 2009, kinchen beaumont, United States wrote: On Sept. 24, 2009, I received three butterfly bushes from Wayside Gardens. I found the plants to have been loosely packed in shipping peanuts. The plants had fallen over and soil had been dislodged. All three plants were damaged; stems were broken, most the leaves were off the stems, and tips of some stems were black. When taken out of the containers to plant, soil fell from the roots, and I realized the root systems were not well developed. I notified Wayside Gardens of the plants' condition, and was assured the plants had well developed root systems. On November 2, I notified the company that the plants had no leaves, no stems, and not much in the way of root systems, and asked for a refund. Wayside Gardens refund was a few dollars more than the cost of the plants, but not as much as the plants plus tax or those items plus shipping. I asked Wayside Gardens to explain the amount of refund, and am waiting for a reply. I have lost confidence in Wayside Gardens and will not buy from them again. |