Comments regarding Romence Gardens & Greenhouses

A WONDERFUL experience and a GREAT on-line nursery. What a surprise. I received very healthy plants, on time and had the opportunity to speak with the staff. They were beyond helpful. The packing was very good. They took the time to assist me in getting beautiful plants on my time schedule (one was a gift). I will use them again. and again and again .....

I just received an order of perennials and WOW!!!! Very nicely sized, very healthy, packed beautifully!!!! Order was shipped very quickly after being placed too, Prior to shipping, I got an email advising ne that one plant in my order was a little small, and gave me the opton of shipping now or waiting for more growth. I responded, and immediately got back an email about my decision. That's service!!! You can bet I'll be shopping with them again!!!

This is indeed a great company. Shortly after I placed my order online (the next morning), I received a call from one of the company owners telling me that the leaves on one of my hostas was a little smaller than might be expected at this time, but the roots were fine. Would I be OK with that? I was. The order, although I only ordered standard ground shipping, arrived two days later (on a Saturday, no less!) while I was preparing the garden plot. A quantity discount negated the shipping charges. The plants were beautiful, in fine shape, and beautifully packed. A great company to do business with!

What a great company! The website is easy to navigate and the plant descriptions and photos were extremely helpful. My order showed up in just a few days and I have to say this company should write the manual on how to ship plants! The plants were big and beautiful. They didn't seem to suffer one bit in transit. They looked like I just picked them up at my local nursery- in full size pots! Order and shipping notifications were very timely. I would highly recommend this website to anyone.

I just received my order of a High Society climbing rose. I am amazed at the size, quality and packing of the order. It is leafed out and has full buds already blooming. The cost was comparable to my local garden centers, but the rose from Romence is a much better value. An added plus - the customer service I received when I called in the order was perfect.

I took a chance and ordered from Romence before there were any Watchdog reviews. They had the rose that I wanted when no other catalog carried it or had any left in stock.

Their rose was a little more expensive compared to the prices of other catalog nurseries, and with their higher shipping charges it made for a pretty expensive rose. But since Romence had it in stock I decided to take the chance.

The rose arrived on time and in beautiful shape. I was impressed when I opened the carton and saw that the two gallon pot contained a fully leafed out rose bush. Also, I was pretty impressed with the packing. I joked with my wife that this rose must had rode on the truck right next to the driver.

I suppose if there was a downside to this order, it would be that the plant was completely awake when all of my other roses were just waking up. Fortunately we did not have any hard frosts, although I did have to cover it up at night a few times. And the reward is that I have already cut my first tea rose when the others are still a couple of weeks behind.

I can envision buying from Romence Garden again, but not necessarily for roses. I can't argue about the quality and service, but I have no objection to buying less expensive, bare root roses from competitors.

I have done regular business with Two of the Top-30 watchdog companies and never had an issue, so I was a bit hesitant to buy from Romance gardens, but all 6 reviews where positive, good reviews. I placed a fair sized order, prices where great, shipping was fast, service was great, and your emails get answered fast. Romance gardens should be on the top-30 their performance was the best mail order experience I’ve had yet.

Thank you Chris.

This place offers nice large plants and amazing customer service. I placed one small order with them followed by a larger one. Both were shipped on time (one even earlier at my request as it was a gift). Their plants were extremely well packaged and quite large and healthy. FedEx was very rough with their second order resulting in a damaged plant (it looked like someone dropped a wrecking ball on one side of the box) but they plants were packaged so well that despite the rough handling the roots, dirt, and pots remained intact. I emailed them the problem and within a couple of hours I received a response and replacements on the way. Their shipping prices are high if you order 1 plant but if you read their website, you can order 3 more plants of the same size with no shipping increase. Basically it is a per-box price for shipping so if you order 4 plants with the same size pot the shipping actually works out to be really cheap.

I ordered 8 phlox intensia PW plants. This was the only company that had them. They are very hard to find. I had them in 2 days from Michigan to Virginia. They were well packed, beautiful large plants already in bloom. I got a discount on shipping, there was good communication and I am very happy. I am making another order tomorrow of another hard to get plant that they carry and it is 3.00 cheaper per plant than competitors. I have bookmarked them on my computer and will be ordering in the future for those hard to get species of annuals and perennials. You can't go wrong with these folks.

Great experience. Lovely customer service, very competitive prices and BIG plants. I was most impressed by the plant size. Very few mail order nurseries offer such large specimens at these prices. Shipping is a little high but the prices and plant sizes made up for it.

I was a bit hesitant to buy from Romence because, at the time, there were no ratings but thought I would place a small order for some Ligularia to test out the plants. I was VERY impressed! The plants were large, healthy and perfectly packaged. I will most certainly buy plants from them again. Great communication and customer service. Thank you so much - you have one extremely pleased customer!!

This was my first time ordering with this company, but I'm so glad I did! You could not ask for better service or plants.
They keep in contact with you to the end. The plants were packed extremely well and were very healthy. I don't know if they do it all the time or not, but the 10" pots were pots that were nice enough to leave the plant in if you didn't want to plant it in the ground. So not only did I get beautiful plants, but nice pots as well. They have a large selection of plants to choose from so you need to check them out. I will definitely be ordering from them again! Thank you Romence Gardens!

Wow. I was a bit hesitant to order from a non-Watchdog-rated company, but they had the best price on Erianthus ravennae, the plant I was looking for, and folks on GardenWeb had given tacit recommendation, so I figured why not.

I ordered. Got an e-mail quickly confirming, and a follow-up from a representative letting me know that my order would be shipped at the appropriate time for my zone and my card wouldn't be charged until then.

I responded with one small question (she misspoke on the quantity in her message), and she got back quickly. She was extremely polite.

My order of three grasses went out on schedule, I received a notification with UPS tracking, and it arrived on schedule. I can only describe the packaging as *exceptional.* These folks clearly know what they're doing in terms of mail-order -- it surprises me not to see any ratings here.

The grasses themselves were in terrific shape, roots growing out pot bottoms, and well worth the $9.95/gallon pot. I wouldn't think twice about ordering from this company again.