Comments regarding Romence Gardens & Greenhouses
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Comments:
Rating | Author | Content |
Positive | newport28 (5 reviews) | On Apr 27, 2024, newport28 Newport, RI wrote: I just received my shipment of plants from Romance Gardens (1st time orderer) and I could not be more pleased. The plants are extremely healthy with impressive growth and packaged so impressively and carefully. Beyond expectations. |
Positive | shawna66 (3 reviews) | On Apr 20, 2024, shawna66 wrote: I just bought a potted Hansa rose from them online and received a beautiful, nice sized, healthy, leafing out rose bush. I was absolutely thrilled with the quality of the rose bush i received! Good communication, fast shipping and high quality plants, I will be back to buy more from Romencegardens.com. |
Positive | jimboli61 (5 reviews) | On Jan 12, 2024, jimboli61 Altus, AR wrote: I have always been very happy with everything I have ordered from Romence Gardens. Their plants are a good size, well priced, and always arrive in good shape. The plants that I have ordered gave done very well. I will order from them again. |
Positive | mjoykitch (4 reviews) | On Dec 13, 2022, mjoykitch Oxford, MS (Zone 7b) wrote: I ordered several perennials on sale earlier this fall. I was delighted when they arrived--the plants were unexpectedly large, and the pots were filled out completely with vigorous plants. If you order a lot of plants mail order, as I have for years, you know that most of the time the plants, even shrubs, are very small. Romence is on my list to order from next spring 2023. My experience was all positive, including the speed of shipping and communications regarding arrival date, etc. |
Negative | mariaverderamo (3 reviews) | On Aug 19, 2022, mariaverderamo Townsend, DE wrote: In August 2021 I ordered two phlox "Cloudburst" from Romence. They came, looked good, & I planted them. They grew well, but they bloomed pink, not the purple in Romence's website picture and description. I emailed them pictures of the phlox & said that I wasn't happy, that I didn't order "pink," I ordered "purple." They said that "the plants are blooming correctly" and "we cannot issue a refund at this time." I've been gardening for 30 + years and know the difference between pink and purple. They bloomed a light to medium pink, and the picture on their website was a vibrant purple. (I tried to post pictures here, but was unable). Romence refused to take responsibility that MAYBE they had sent the wrong plant. Again, this was no small variation. It was an obvious color difference. This is just bad customer service. Really disappointing. |
Positive | mal28 (6 reviews) | On May 7, 2022, mal28 Chagrin Falls, OH wrote: Outstanding! |
Positive | MsAndry (1 review) | On Aug 1, 2021, MsAndry Lansing, MI wrote: This is my second year ordering from Romence and I couldn’t be happier with the speed of shipping (plants arrive literally within 1-2 days) and plant quality. Prices are reasonable as well. I only wish they offered larger sizes, especially for shrubs. |
Neutral | vossner (118 reviews) | On Jul 30, 2021, vossner East Texas, United States (Zone 8a) wrote: I’m finding this plant too high maintenance for my garden. For me, it needs to be in a spot where it gets zero supplemental water; otherwise it’s going to rot. I think mine are too far gone but I may try moving them (now mid-summer) to a spot where sprinklers do not reach it. |
Positive | Sarmistha (5 reviews) | On Jun 25, 2021, Sarmistha Richmond, VA wrote: I have been buying plants from them over several years and I am quite happy. |
Positive | dream_nomad (3 reviews) | On May 31, 2021, dream_nomad Lincoln, MA wrote: Made my order with Romence for the first time this Spring, I could not have been happier, all the plants arrived very well packaged, they are of a very good size, arrived very timely. Shortly after the purchase I was contacted by their wonderful staff to inform me of estimated shipping time, they tried their best to ship the plants to me earlier! I am just thrilled with their service, the quality of their plants and the speedy delivery. All the plants are thriving in my garden now, I tend to write a review after the plants are in the ground, I want to write a honest review base on all the aspects, Romence is superb and I will be a loyal customer with regular purchases. Thank you so much Romence! |
Positive | dodges7 (21 reviews) | On May 27, 2021, dodges7 Alna, ME (Zone 5b) wrote: First order from Romence but it won't be my last, assuming I'm still vertical and above ground. Plants are about the largest and healthiest I've seen in 50+ years of mail and online ordering. Prices and shipping very reasonable. Perennials larger than I've ever seen at any local nursery. Packaging appears to be a method of their own design and well thought out. Even FedEx wasn't able to do their usual trick of getting soil out of the pot and into the box. Romence will be at the top of my online sources. |
Positive | KatLinThorn (4 reviews) | On May 16, 2021, KatLinThorn Raleigh, NC wrote: Plants arrived in wonderful shape. Packed securely, big and healthy. Shipping was inexpensive compared to many other plant nurseries. I had a question about one of the plants and received an answer right away - great customer service. My only regret is that I didn't order more plants! I certainly will place future orders. |
Positive | tilldark (1 review) | On May 16, 2021, tilldark Hanover Park, IL (Zone 5b) wrote: My plants were well packed and all were really healthy. Will definitely order again from Romence Gardens! |
Negative | MudFingers (5 reviews) | On May 9, 2021, MudFingers Alexandria, VA wrote: Received 3 Aquilegia that were supposed to be 'Earlybird™ Red White' and were labeled as such. However, they were dark pink and yellow. Also received 3 plants labeled as Dicentra spectabilis 'Valentine', which were supposed to be "bright red." They were pink. A week after writing to the vendor, I've received no acknowledgement of my email, much less an offer to correct the $84 error. |
Positive | LucasCatChow (32 reviews) | On May 4, 2021, LucasCatChow Tulsa, OK wrote: Beyond impressed. The shipment this year went above and beyond about anything I've ever received from anyone. The plants were large and fully grown, not plugs sitting in potting mix. The plants came in a large box with domed inserts so as not to mash down the tall foliage (such as on a Pennisetum Setaceum grass). I'll be a return customer for sure if they keep this up. |
Neutral | Le_Not (12 reviews) | On Apr 23, 2021, Le_Not Coralville, IA (Zone 5b) wrote: My plants (five Platycodon, two Delphinium) arrived as scheduled, and pretty well-packed. The delphiniums were a little ragged from their journey, but these things happen. All seven plants are healthy. But all five balloon flowers are absolutely tiny: their root systems didn't fill more than 20% of the quart-sized pots they were packed in. (At my local nursery, for what it's worth, I can buy Platycodon in a 4 1/2" pot, with roots sticking out the bottom, for half the price I paid at Romence. I ordered online because I assumed I'd be getting larger plants.) It strikes me as dishonest to market such small plants as quart-sized. |
Positive | SusanOK (4 reviews) | On Apr 10, 2021, SusanOK Centreville, AL wrote: Wow! This was the first time I have ordered from this company and they exceeded expectations. Quick shipping, really good design for shipping container ( The FedEx guy carried it upside down and sideways and none of the pots lost dirt or came undone) and plants were really green and healthy looking. None of the plants were dried out or limp. Nice healthy plants and bigger than I expected for the price. I like these sizes better than what comes from a Big Box Store because they seem to do better. I wish they had a few more of the salvia I want but I will order from them again. |
Positive | lisaaj (20 reviews) | On Oct 21, 2020, lisaaj Columbus, OH wrote: I finally ordered from Romence this past spring, after noting their exceptional reviews here for years. The plants I ordered from them did beautifully, particularly the monkshood and callilcarpa. I plan to order another monkshood for this coming spring, and branch out to order more from them. Absolutely healthy and beautiful plants, well worth the cost! |
Positive | edgewoodcottage (1 review) | On Aug 23, 2020, edgewoodcottage Sublimity, OR wrote: I placed a rather large order this spring (2020). Due to the virus, they were short-staffed and apologized that the order would take longer than usual. Then Fedex chose to ship the boxes on different trucks so the final part of the order arrived about 4 days after the initial part. Despite that everything arrived in good shape. It was the best packing job I've had from any online nursery so no plant damage at all and I live in Oregon, so it was a long trip. Plants are all doing great. |
Positive | PJEF (3 reviews) | On Jun 9, 2020, PJEF Payson, USA Minor Outlying Islands wrote: Like the positive responses before me, I can say that Romence has always sent the best plants--very large, quality plants. I am not always thrilled with Fed Ex and their treatment, but the company itself is the best I have ever dealt with. I understand when plants may be a new variety or in a new growth period and not as large as others, but usually they are as large as you could get from a nursery. I won't waste my time on the other companies now that I have enough experience with Romence. |
Positive | anna_m_meier (1 review) | On Jun 3, 2020, anna_m_meier La Crosse, WI wrote: I loved my experience with Romence Gardens and Greenhouse! One of the boxes was damaged in shipping and returned to the seller. The owner quickly created an order with no expense to me and my precious lavender plants were shipped and quickly received. I did expect a delay in this turbulent time, but with Romence it felt like there have things figured out with the pandemic somehow. We have ordered plants and seeds with other companies this spring and none of them was as good as Romence. |
Positive | Melklam (1 review) | On May 25, 2020, Melklam Batavia, IL wrote: I have ordered several times from Romence, and I can’t say enough good things about them. They are the fastest to respond with any inquiry. They send excellent quality plants that are well packaged for shipping. Only once, which was this year, did I ever receive anything that I wasn’t excited about. I bought some andropogon Blackhawks grasses and they arrived quite small. You could tell the quart pot was just stuffed in the gallon pot and then shipped. I’m giving them a pass on this as everything else has been great in the past and this is a rough year for nursery’s and the immense amount of online orders they have to deal with. This was also the first time I didn’t have a plant make it with them and they immediately refunded my money no questions asked. Would recommend and will continue to purchase from them. |
Positive | VeryVer (6 reviews) | On May 23, 2020, VeryVer Middlebury, VT wrote: Based on the good reviews here I placed a few large orders. Free shipping (on most plants) over $75 helps a lot, and they don't charge you until it ships. Almost every plant is a trade gallon or at least a quart size. Plants were packaged very well, and I did not receive a single broken plant. They do not try to cram 50 plants in one box -- kudos! Thanks goes to FED EX for not throwing the boxes around. Plants were large and healthy, the largest I've received from anyone. Communication is good, and very prompt with Chris Romence. Two plants I did not receive as they had a crop failure, I was told about it and refunded promptly. I complained about one plant being way too small and not rooted at all in it's gallon, and Chris responded right away with an apology and a refund. Great company all around and they will be my first choice for mail order plants from now on. |
Positive | DonnaMack (69 reviews) | On May 21, 2020, DonnaMack Elgin, IL (Zone 5a) wrote: Posted on April 26, 2019, updated May 21, 2020 On September 25th, 2013, DonnaMack added the following: I just received three Miscanthus sinensis 'Morning Light" from Romence Gardens. I ordered them TWO days ago, and they just arrived. They are the size of garden center plants costing about 50% more, and they were packed with great care. I am so impressed by the plants from this nursery. They are beautiful plants. I should add that I sent an mail inquiry on September 21st, asking if I could pre-order for their next delivery date, which was to be in May, according to the website. I was answered so promptly and courteously by Andrea Shingledecker, who stated that the website did not reflect that the plants were indeed available now that, four days after sending my email, these beautiful grasses are here, waiting for me to install them. I am very pleased. On April 23rd, 2014, DonnaMack added the following: Does it get any better than Romence? I just received three spectacular Miscanthus Huron Sunrise after receiving TERRIBLE plants from another company. And three alchemilla mollis plants that were so sound that although the delivery service managed to turn two of them upside down, there is no dirt, and no damage. Large plants, expertly packaged, fairly priced. These are plants that you can put directly into a prominent place, not ones you have to hide until they bulk up. Such a fine company. On May 30th, 2015, DonnaMack added the following: I received two sets of wonderful plants this year from Romence, nicely timed to work around my vacation and for the best health of the plants. I received several lovely plants, mertensia, anemones (their anemones are always very large) well packaged and sound (the $9.95 flat shipping was great) but I must really mention the Aralia 'Sun King' I received. I coveted this plant, but every other company either offered it in a tiny size and/or wanted a lot of money for it. Romence had the largest plant for a modest amount of money, and based on my experiences with them, I felt confident. My confidence was not misplaced, and now this wonderful plant is in a spot in my yard. Thank you, and a special thank you to Chris. If you ever have the pleasure of dealing with Chris and Andrea, you will know what a terrific company Romence is. On April 26th, 2019, DonnaMack added the following: I just received two shockingly large thalictrum 'Splendide' plants. Romence is always wonderful but these plants exceeded my expectation by a mile. Very large, very well packed. I have only seen plants this size in garden centers. I am so happy that ordered more than one. This plant is very popular right now and many I have seen were either small or very overpriced. This company has never disappointed me, and I had not realized that they had been accumulating my points. My last order was in 2015. I will not neglect this wonderful company in the future. On May 21st, 2020, DonnaMack added the following: My confidence remains intact! Salvia elegans is a difficult plant to grow and I wanted a new cultivar that is hard to find. Romence had it, shipped and it's gorgeous! |
Neutral | robynb (3 reviews) | On May 19, 2020, robynb Brookline, MA wrote: Posted on May 19, 2020, updated May 19, 2020 On May 19th, 2020, robynb changed the rating from negative to neutral and added the following: Got a nice email. Still should have been offered a replacement if the initial impatiens were unavailable. |
Positive | Lornaann (2 reviews) | On May 10, 2020, Lornaann Mineral Point, WI wrote: This year I placed my first order with Romence Gardens, it will not be my last. |
Positive | thallasa (4 reviews) | On May 3, 2020, thallasa Myrtle Beach, SC wrote: I began ordering from Romence Gardens of Michigan in the early Spring of 2019. WHAT AN EXCELLENT ONLINE NURSERY! This company believes in the quality of their plants and packaging! Plus their customer service is excellent! I ordered a large number of perennials to be sent to 2 different properties in Spring 2019. Unfortunately, we found out a family member was diagnosed with a life threatening illness and we would be unable to have the plants delivered to either property. The owner of Romence was wonderful and was able to change the shipping addresses to a different state where a family member could plant and care for the plants. All the plants were superbly packed to withstand the rigors of delivery and all plants were completely healthy and a better size according to our family member. They survived the initial plantings and later transplanting during the summer to one of the properties. |
Positive | nutsaboutnature (5 reviews) | On Sep 16, 2019, nutsaboutnature Algonquin, IL (Zone 5a) wrote: I placed my very first order with Romence Gardens spring of this year, encouraged by their standing on the Watchdog 30 list and the great reviews by DG members and I'm so happy to say I was thrilled with my order. All the plants were large and extremely healthy. In fact they were larger than any plants I've ever received from any other nursery and once planted, they took off right away with virtually no transplant shock. |
Positive | BostonDavid (8 reviews) | On Jul 1, 2018, BostonDavid Boston, MA wrote: Posted on June 30, 2016, updated July 1, 2018 On July 1st, 2018, BostonDavid added the following: I just received yesterday a big box overflowing with 2 hydrangeas and 2 buddleias, 3 flowering or with large buds. Beautiful healthy plants. And Chris Romence is a pleasure to deal with directly, always the best in customer service. Highly recommend!!! Thank you. |
Positive | Cville_Gardener (13 reviews) | On Jun 20, 2018, Cville_Gardener Clarksville, TN (Zone 7a) wrote: Beautiful plants and excellent customer service. I especially appreciate the exceptional communication I've had from this company. |
Positive | stump68 (1 review) | On Jun 9, 2018, stump68 Bronxville, NY wrote: Still tops! In five orders this year and last, plants were all healthy and large. Prices are fine, including a reasonable charge for (fast!) shipping using the best packaging in the business. |
Positive | robeezee3 (20 reviews) | On May 23, 2018, robeezee3 Millstone Township, NJ (Zone 6a) wrote: Posted on June 12, 2014, updated May 23, 2018 On May 23rd, 2018, robeezee3 added the following: I recently received several orders from Romence. All plants were fine, with the exception of the turtlehead. When I made them aware of the situation, they refunded my money, since the plants were not mature and were quite small. Everything else in the order was healthy and well packed. I will continue to order from them because they continue to be one of the most reliable plant vendors I know. |
Negative | cwhitney1000 (1 review) | On May 22, 2018, cwhitney1000 Silver Spring MD, United States wrote: I ordered 6 plants in gallon size. 5 of the 6 had hardly any roots. They were essentially plugs stuck in a gallon containers. |
Positive | bondra76 (11 reviews) | On Jul 28, 2017, bondra76 Castle Pines, CO (Zone 5b) wrote: THE BEST |
Positive | water_tiger (2 reviews) | On Jul 28, 2017, water_tiger New Hartford, NY wrote: ! R E M A R K A B L E ! |
Positive | mamaval (1 review) | On Jul 3, 2017, mamaval Deep Gap, NC wrote: I couldn't have been more pleased! Beautiful, healthy, BIG plants. I have ordered before, and will keep Romence Gardens at the top of my list. |
Positive | hembolo (1 review) | On Jun 23, 2017, hembolo Long Beach, IN wrote: Absolutely love Romence Gardens online experience. I purchased Phlox, Coneflowers, Lavender, Anemone, and lovely shade plants. All arrive via FedEx packaged to protect each plant. Last years plants all returned in my gardens. Also all my gardening questions are answered within 24 hours. |
Positive | Debussy (1 review) | On May 29, 2017, Debussy Pollock, SD wrote: Posted on May 18, 2016, updated May 29, 2017 On May 29th, 2017, Debussy added the following: Was so pleased with my ordering experience from last year that I sent for an even bigger order this year and was not disappointed. The communication is good and the service is top notch. My order arrived well packaged and the plants were vigorous, healthy, and large sized. This garden center does an outstanding job at customer satisfaction and I plan to continue to place yearly orders. Thank you for doing such good business!! |
Positive | garyj59 (19 reviews) | On May 25, 2017, garyj59 Sheboygan, WI (Zone 5a) wrote: Posted on May 20, 2017, updated May 25, 2017 On May 20th, 2017, garyj59 changed the rating from positive to neutral and added the following: Received my second order this year 5/20/17.The plants were average at best, with two being unsatisfactory, they did credit me for these, but after last years 60% dead loss, and this years average order I probably will only order plants I can't find locally. On May 25th, 2017, garyj59 changed the rating from neutral to positive and added the following: After contacting Chris about this years order he personally contacted me and offered a certificate to use at a later date. Top notch customer service, will try again next year |