Comments regarding Tuscumbia Iron Works
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Comments:
Rating | Author | Content |
Positive | kodiak427 (1 review) | On Jul 23, 2012, kodiak427 Springfield, MA wrote: Posted on July 23, 2012, updated July 23, 2012 On July 23rd, 2012, kodiak427 changed the rating from negative to neutral and added the following: The company rep is in fact correct that the items were shipped and did arrive on 7-23-2012 - - 14.5 weeks from the time of the original order. All of this could have been avoided through better communications. I called many times - but did not receive any response - either by telephone or by e-mail. When one says they're going to deliver a product in 6 to 8 weeks time - well then that's when I expect it to be delivered. And if there's any type of delay that should cause that time to be extended - well then that's fine - so as long as you communicate it. But when you charge my card, and don't communicate the delays, and don't answer my calls or e-mails - - I'm sorry, I'm going to react and that's why the Negative rating. The company rep is correct - the items are very nice; I'm changing my rating to Neutral. On July 23rd, 2012, kodiak427 changed the rating from neutral to positive and added the following: After looking over the items - they look great and are well packed. It really looks like the company takes pride in what they do and how they ship the item. I'm willing to write this off as a simple miscommunication - and am changing the rating to positive. On Jul 23, 2012, Tuscumbia Iron Works responded with: "On Jul 18, 2012 8:54 PM, Tuscumbia Iron Works responded with: This claim is not correct, the items were shipped to the gentleman on July 11th which was 7 days before this claim. The items were shipped by Roadrunner Transportation, the tracking/pro number is 242045912 and can be tracked at http://www.rrts.com. If you track the products then you can see the date the items were shipped. It does appear from the shipping comments that Roadrunner tried to deliver this on both the 16th and 17th. The shipping date can be seen when tracked. |
Positive | CRSimpson (1 review) | On Nov 26, 2010, CRSimpson wrote: After reading the negative comments about this company, I decided to check it out. The DA of North Alabama has absolutely NOTHING on file against anyone named Coble and the BBB gave them an A- rating. I have always had a quick response from these people and they certainly don't sound nor act like "Rednecks" or "Low Lifes". The only problem I have had with this company is it is sometimes difficult to reach the owners personally because they are usually at a job site installing products their customers have ordered. So, I don't really consider that a problem as there is always someone in the office who relays messages to them, I consider it just simply good business that an owner cares enough to travel to another state to a job site to insure it is handled correctly and professionally. |
Positive | hlf (1 review) | On Oct 30, 2007, hlf Inman, SC wrote: I first contacted Tuscumbia Iron Works (TIW's) on 8/22/07 and the Owner was extremely helpful and responsive. I ordered antique lamp posts, globes, and wiring on the following day. The posts were not in stock, therefore TIW's ordered them with an estimated minimum lead time of 6 - 8 weeks. We emailed each other occasionally for status/updates. I just received (10-29-07) the posts and associated accessories and everything is fine (exactly as we agreed to in the TIW's contract). TIW's had some delays due to weather, etc. I have been pleased with their professional and responsive service. I intend to do additional business with TIW's and recommend the company to my friends. |