Comments regarding Bouncing Bear Botanicals

I have been ordering from here for a while now and they have always had fast processing, fast shipping, and great customer service. Just makes me want to remain a loyal customer. Very highly recommended.

I can hardly wait to share about my recent experience with Bouncing Bear Botanicals (BBB)! If you are contemplating placing an order and becoming a BBB customer, please keeping reading and to erase any doubts you may have. You will become another one of BBB very satisfied life-long customers if you place that first order today!

It is rare these days to find a company whose commitment to customer service exceeds my expectations. After my very first inquiry to Bouncing Bear Botanicals, I was a fan! I need to be clear though- I am not a customer, I am a vendor; which in my opinion makes my experience even more exceptional. By trade, I am Hospitality Manager and Customer Service Trainer. This being said, I know and appreciate good customer service. I was immediately impressed with the timeliness of the response I received to my initial e-mail inquiry. I had contacted BBB in regards to a product I had available for sale. The owner of the company, Jon, answered my questions and replied to my email to me within 12 hours of my sending it. Harvesting this product was a new venture for me and the timing of the harvest was critical to the success of the finished product. This being said, Jon’s timeliness didn’t stop with the first e-mail. I had many questions regarding the process of providing a product that BBB would want to purchase from me and I can confidently that BBB is not only committed to quality customer service, but also quality products. My dealings were with the owner, Jon, and like my first email inquiry I sent to him, he continued answering my questions and replying to my e-mails within the first 12 hours. His timeliness ensured that while harvesting this product, there were never any lapses in following the correct procedure to produce the best quality of product I possibly could. He also was very fair in compensation and was willing to pay even more than he had originally quoted me because of the high quality. This showed me that BBB is owned by a man that truly cared about his customers and vendors and is definitely a man true to his word. Companies cut corners daily which results in poorer customer service and poorer quality of product. Bouncing Bear Botanicals is an exception to this rule. Honesty, Fairness, Commitment to quality (customer service and product), Knowledge and Integrity are all things that BBB represents. Being a trainer, I know that anyone can be taught how to provide good customer care, but without integrity and honesty, it is merely an act.
I hope that you find this review helpful. I feel so strongly about this company and wanted to be sure that anyone who is pondering becoming a customer would know that they would never regret their decision. So many people take the time to write a negative review and many of these websites are just a forum for people to vent. My experience in the hospitality industry has shown me that you can never please all of the people all of the time. Some people are just not going to be happy, period. Keep that in my mind as you read reviews of any company. There are always 3 sides to every story: The Customer, The Employee or Business, and The Truth.
In my opinion, Bouncing Bear Botanicals dedication to customer service and quality product is outstanding. They represent how a company should be run, so on a scale of 1 to 10, I give them a 11! They are also a company that deserves to be successful, so I ask that after you have had your first positive experience, take a moment and let others know.
I hope you enjoy whatever product you are ordering! Thanks for reading!

Best ethnobotanicals ever! Very nice selection and good quality products. Very fast shipping.

I have ordered three times from BBB, and each time I have received my product(s) WELL BEFORE the estimated shipping date.

The products were of the quality described on the site and the prices were reasonable.

The owner also recently went out of his way to ensure accept a payment method that is not generally listed on their website (a legit method, nothing shady, just not in their list of options). I have always been happy with the entire experience from start to finish.

I would certainly do business with them again.

I've been doing business with them for a while now and I must say that there products are great. There kanna is top of the line as well as there Mormon tea. I recently ordered kanna seeds from them and I got a 20 percent sprout rate which I hear is pretty good. The only medicine I don't buy from them is kava kava as I find that if a company is to have good quality kava they must dedicate their whole business to only awa. Overall I would say BBB is a five star vendor.

Posted on May 8, 2013, updated May 10, 2013
I have place probably over 8 orders for various products and had good results. I tried other vendors with lack luster results and I tend to stay away from "super enhanced" or other things, but I must say BBB's Full Spectrum Extract Isolate is the real deal. Also I used to get their 16x before that and was a good extract. I got RVB kratom once and wasn't really impressed but if you can't go wrong with their premium Bali.
Also in a recent order they put in the wrong product for one of mine by accident and within 2 days the correct order was processed and he even threw in a product sample that they are no longer carrying and just had a few left, seeing it was a favorite of mine. That's good customer service if you ask me. So they do read their comments. I don't see myself going anywhere else, at least for kratom, anytime in the near future. 5 star review

I was very impressed with the service provided by Bouncing Bear. I made my order on 12/17/11, a Saturday. The order was shipped on the following Sunday and arrived the next day. Every email correspondence I had with said company was answered instantly. I would highly recommend Bouncing Bear Botanicals.

"On Dec 19, 2011 8:03 PM, Bouncing Bear Botanicals responded with:

Thanks for the positive feedback. I'm glad you're pleased. Let us know if there's anything else we can help you with.

Thanks,
Jon "

I've ordered from BBB a few times now. They have lots of really unusual seeds and plants that have always arrived in great shape. The prices are better than similar companies, shipping has always been fast, and I swear they always seem to throw in extra seeds and foliage. Maybe they just measure generously. If I have one suggestion, it is that I'd love more information on the proper growing conditions and zones. This time I ordered one plant along with my seeds and someone took the trouble to hand-write on the packing slip that they ship live plants on certain days and would be sending it the week of X. Most companies would have slapped a curt "Backordered" on the paper and left me to wonder when and if it would arrive. Nice, nice people.

I've ordered twice from this company: once in 2005, and again a few weeks ago. Both times, my order was processed and shipped within 24 hours, and I received it within 48 hours from that. They products have always been good.

I've bought herbals from various venders.
Now I'm sticking with BBB.

Ordered at 12:00 noon. Got an email less than an hour later that it was SHIPPED. And had a tracking number.
The box arrived the very next day (and I did not order express shipping). The box was plain wrapping, the products securely sealed inside and a receipt. All of the products were of superior quality -- everyone of them,
I compared the price with other venders, and their prices are the lowest of every vender.

My next order with Bouncing Bear, same experience.
I've ordered 5 times now. The only delay was when I ordered on Sunday. The delay? Well, I had to wait until noon on Monday before I got the email that said SHIPPED. And the package arrived on Tuesday with the same superior products.

I've also written three times with questions, and received a prompt, professional email reply each time.

Two thumbs up.

All I have to say is, WOW!

The first time I ordered, I bought Kratom and chose just the regular $6 shipping. I got a tracking e-mail 45 minutes after I ordered and my order was delivered two days later and the Kratom was much better than I've received from other vendors. I have now ordered several times from them and have gotten many different products. Each time is a similar experience (the longest it's ever taken for me to get my order from the day I ordered is 3 days and that was because it was a weekend).

Highly recommended!

Posted on December 31, 2009, updated January 15, 2010
Posted on December 28, 2009, updated December 31, 2009
Posted on December 26, 2009, updated December 28, 2009
Posted on December 26, 2009, updated December 26, 2009
My girlfriend placed an order for 20 Hawaiian Baby Woodrose seeds on 12/24. It is not 12/26 and status is still pending. I'm assuming this is because of Christmas, but I was hoping for it to be updated today. Will update later on.

Posted on January 5, 2010, updated January 5, 2010
On Jan 4, 2010 I placed my order with Bouncing Bear Botanicals for Damiana.
I received an email Jan 5th at 7:53 a.m stating that my order had been back ordered. Offering a refund, exchange, or to wait. At 11:55 a.m I replied to the email asking an approximate shipping time of my order. At 12:00 the representative i was working with (Ryan) replied explaining they are expecting the shipment 1-14-09, 10 days after the order date and offered to make it right. At 12:42 i replied explaining the inconvenience as a customer. At 12:48 Ryan says "I'm all about making it right with you." At 1:00 i explain my order and made my request if i was to wait for the shipment. At 1:04 I received an email back from Ryan saying he was able to solve my problem with little help saying he would go ahead and fill my order today and add a little to the weight for the trouble, (which wasnt much). But the customer service was extremely quick which we as customers do appreciate!
I do intend to do future business with this company. (assuming a timely delivery and high quality) If any problems occur from here with my order, i will return to explain. Thanks BBB and Ryan.

Posted on December 16, 2009, updated January 5, 2010
I live in Cyprus and i was reading about salvia is legal here and decided to order from BBB 3 grms salvia extract standarised X20 and 2 different kind of seeds i had them after 10 days from day i ordered.My number of order is 141969 made on 16 Nov.Today is 16 Dec and i am really pissed of because i still wait an answer to tell me what happened with my order i payed for.The story with the wrong trackin numbers ok!!! mistakes happen!!! I order many staff from other companies and heavy usually and have them in 10 days maximum 15 days.One month wait for something i pay for without an answer.At least a person to answer me and tell me a clear explanation what happen unless to cover me with other product for the same amount i payed.

"On Dec 16, 2009 8:57 AM, Bouncing Bear Botanicals responded with:

Sorry for the trouble. We'll get that reshipped today.

Thanks,
Jon "

Posted on December 09, 2009, updated December 13, 2009
Posted on December 05, 2009, updated December 09, 2009
Posted on December 05, 2009, updated December 05, 2009
Posted on December 04, 2009, updated December 05, 2009
Posted on December 02, 2009, updated December 04, 2009
Posted on August 10, 2009, updated December 02, 2009
Ordered hbwr seeds on the 7th. On the 8th satuets was changed from prosessing to printed, on the 9th statues was still printed but that was probaly because it was sunday, on the 10th statues was changed to shiped, am looking forward to reseaving package i realy liked the sight and how easy it was to order, looking forward to bieng a returning customer hope the seeds are good have orderded seeds from another vender in the past that did not germinate.

Posted on July 18, 2009, updated December 05, 2009
On The 4th of July I ordered two toads. One week later the toads had not arrived so I decided to change my order. I emailed BBB and received a non-pertinant computer generated reply, so I called at luch time on the 13th. I thought everything was straightened out. I even asked for express mail and offered to let BBB keep the small difference in the changed order, for the hassle of changing the order. It is now the 18th, and I emailed BBB yesterday asking for a tracking number. Still no reply. I spent 300 dollars and still no reply, no e-mail, no tracking number. Have I not been courteous? Have I not spent my money their before? I'm not asking to be treated like royalty. I just want what I payed for. Oh, I get it. The economy is so good they don't need repeat customers. I don't matter. I feel like I've been forgotten by them. Thanks a lot for the dependable service.

"On Jul 18, 2009 10:35 AM, Bouncing Bear Botanicals responded with:

Hi,

Can I get your order number or name?

Thanks,
Jon "

Awesome company

My experience for the past few times have been good ones. There was only one occasion in which a product was forgotten (not salvia so not longer shipping). However I emailed them about this and they replied early the next day and they dealt with the problem no questions asked. Cool thing is, i didn't even have to worry about them fighting it, knew they would just deal with it .Sounds good to me.

Wow, this company is fast and has very good quality on some Salvia. I have experimented with different websites and their quality and by far this website is on the very top of my list.

A+ 100% Legit!

I couldn't be happier. I ordered one 12" San Pedro cutting and a packet of San Pedro seeds with express shipping. I ordered on a Monday evening and received my package Thursday afternoon that same week in a discreet, unmarked package. The cutting ended up being 14" long and over 3" in diameter and perfectly healthy from what I can tell. I received well over a dozen seeds in a single pack and instructions/tips on growing them. I'm incredibly impressed with their speed, quality, and selection and would recommend them to anybody interested in ethnobotanicals.

This is my first time ordering from Bouncing Bear. I ordered a kilo of Ayahuasca vines and have been waiting for them to come in.

I placed my order over a week ago (order number 129776)
and got an email saying that it had been shipped. I'm a little worried because it's been a full week since I got the email, but it hasn't arrived yet.

For now my review is neutral, but I'll change it to positive as soon as my order arrives.

I ordered from Bouncing Bear Botanicals, and was impressed with the speed with which it was processed and shipped. In fact, when I received the box I wasn't sure what it was at first, because I thought there was no way I could place an order online on a Tuesday and receive my package that same week. I just placed another order, and I hope that everything goes as smoothly this time as well!

I placed an order on May 21st for a live Salvia divinorum plant and it arrived July 17th. Four days short of TWO months later, I received the plant. I figured this is going to be a huge plant if they are letting it grow this long. When I opened up the package the plant was no more than 4 inches tall with only two decent sized leaves, the rest were tiny. When I picked up the plant out of the package the two decent sized leaves fell right off. Half of each leaf was black. But I am good with plants, I figured it would grow. I put it into a humidity tent I built around a pot. I had great soil and plenty of filtered light. Gave it some bottled water and waited. The next day all of the leaves were black and fell off, the only thing that remand was the stem and a few small leaves, which most were black. I contacted BB the next day about how small and terrible the plant was that they sent me and that they didnt send me the extract that customers are suppose to get if they wait for 4 weeks. I haven't got a response back and the plant is completely dead. It didnt even last past the first day I had it. Absolutely terrible plant. BB took my time and money and ran with it. I would STRONGLY suggest not to buy Salvia Divinorum plants from here! Very very disappointed! Here is a pic of the plant when I put it into the pot. The next day 3/4 of the stem was black.

//i135.photobucket.com/albums/q147/HFNoOdLe/Picture004.jpg

"On Jul 21, 2009 1:32 PM, Bouncing Bear Botanicals responded with:

Hi,

I don't see any e-mails about missing the extract or anything. If you can, use the contact form on the site, which should make it easier/less risk of a lost e-mail:
http://www.bouncingbearbotanicals.com/contact_us.php

Anyway. Sorry for the trouble with your plant. In that picture, it looks like the top must have been broken in shipping. That right? That would explain the stalk turning black 3/4 of the way down (the stem is hollow and if it is cut or broken, it will dry and die back about two inches from the cut part).

If you let me know your order number, I can get that reshipped, though. Also, that soil looks... not Salvia friendly. If you can get a richer soil without all the compost, they will be much happier.

Oh. And also keep the humidity dome on that one. It should still make it and have new growth in the next 1 to 2 weeks as long as the slow black death creeping down the stalk doesn't get to the last node (don't cut off that dead part of the stem, by the way, or it will just make more of it die off).

Thanks,
Jon

7/8 - ordered and paid instantly and my order was in "pending" state
7/9 - morning it was processed and printed
7/9 - evening I received an email that BBB has shipped me a product.

I was kind of sketchy because I didn't want to be one of those people that waited a month to get their products but everything seems to be going fine. Also since its shipped its probably out of their hands now. Unless something goes drastically wrong and they have poor customer service I will leave this as a positive. Will update when package arrives.

I placed my order on June 30, still waiting for the process update..im leaving it as postive for the easy shoping and checking out process while im waiting on my update

"On Jul 6, 2009 8:43 AM, Bouncing Bear Botanicals responded with:

You mailed the order? What's the order number? If it hasn't been updated online, we haven't received the payment yet. If it's not a mail order, let me know the order number and I'll see what the issue is. Thanks.

This is by far one of the better companies I have ordered from online. The orders are processed quickly. Information is sent immediately to my email informing me of the status of the order and its location. Friday evening orders are no problem as it seems they process orders through the weekend. My first order was delivered as promised and the quality of the botanicals I ordered was first rate. I have ordered again from this company and will continue to do so. Thank you Bouncing Bear Botanicals for being so professional.

I have nothing but good happen with this company.
This is true of many, many orders of time.
Even when their is a problem with shipping or something out of their control - they'll take care of it.

They care about the customer and have a great line of products.

I placed an order for multiple items on may 2nd, totaling $101. I received most of my purchase promptly. However, my live salvia plant has yet to arrive. I made an inquiry on the 25th, and was told the following day that it would arrive within "the next few weeks." it is now nearly six weeks since I ordered and I can't seem to get an answer as to why things are taking so long. I can be patient, but I would just like to know what's happening, and when I can realistically expect my plant to ship. Transaction ID : 2416765117

I don't like being so unsure about a vendor, especially on such a large purchase, but if I could just get a strait answer, I would gladly recommend the site, and continue business with bbb in the future.

"On Jun 16, 2009 9:33 AM, Bouncing Bear Botanicals responded with:

Hi,

Sorry for the delay. I thought we had updated all the back ordered customers, sorry if we missed you somehow. It's a bit of a long story. the Clif's notes version: We moved recently and 3 days in the back of a hot, uninsulated truck does not make happy mother plants. A new shipment of plants from Mexico got held up by customs, a language barrier and a confused importer who planted them outside in Texas instead of just sending them on to us makes even less happy plants. We will be sending some tomorrow and, depending on how the rooting goes some more the following week. We're just going oldest to newest and... yours should be in this next shipment tomorrow.

Sorry for the trouble/delay.
Thanks,
jon "

I have always had good experiences when ordering from this company. A great selection of products, quick responses to enquiries, and quick shipping.

i got exactly what i ordered and it arrived promptly. i got a call from them to confirm the address because i typed it wrong. very friendly customer service. i highly recommend this company.

I will leave BBB marked as neutral until my package has arrived and product has been tested i will change my rating afterward but now onto my question. I would like to know how i would go about finding out what my tracking number is. My order number is 115726 any help would be greatly appreciated.

"On Mar 10, 2009 6:35 PM, Bouncing Bear Botanicals responded with:

Hi,

The post office doesn't do true "tracking". It's a "delivery confirmation" number instead. It only shows when it's delivered or they've attempted delivery at least. Until that happens they won't show any information, generally. But it is on its way and should be there in the next day or so. Sorry for any confusion.

Thanks,
Jon "

Hey everybody. So Ive marked BBB as neutral so far, because of lack of response. I placed my order on 2/11, and checking the link they gave me in the email, saw that on 2/12 the order was processing and then printed. Since then, have had no feedback. I expected an email with a tracking code by now, its 2/14.

Did anyone else have an experience like this? I understand it's a small business, so I will be patient, but an email with a confirmation message or something of that sort would be nice.

hope to hear from you soon.

Very positive experience. Quick delivery, superb product.
I will definately be doing business with them again in the near future.

Ordered some Amanita muscaria and went on vacation for a few days and when I came back it had already arrived. Even though I put the wrong zip code for my address I received a call right away for a correction. Very good service and products. Will buy from again.

I just ordered, what i hope to be very high quality product. It was ordered on the nov-28th still waiting for what i hope is normal for the US postage it was sent, today is Dec-2nd i think i have a day or two more of wait.

Ive bought from other suppliers with medeocre results give or take the price cut and the faster response and shipping. Ive decided to give BBB a run and see how good their products, and customer service stands.

I leave my experience with them at neutral for the moment until the status is shipped. the longest ive waited was 4 bussiness days with previous supplier.

Im hopeful of BBB, their website is well set up, they carry a good variety of products when compared to other online retailers. Could use some price comparisons, and a few more of those hard to find herbs or additives.

Also their colab with Erowid is very nice touch. Information at the ready for unknowing parents and such.

"

Hi,

Thanks. If you can let me know your order, I can get you the tracking info. As long as it was a live plant it should have shipped yesterday or today. Toads are going today. Anything else should have already shipped.

Thanks,
Jon

Hi,

That shipped yesterday USPS. Tracking # is 9101010521297520736207.

Thanks,
Jon"

I ordered a toad and though it took a couple weeks to ship my new frend arrived in good condition if a bit cold. It was cold here and BBB shipped my buddy with a heat pack and a BBB tshirt which I will wash and give back to my reptiilan friend. The toad arrived alive and healthly if a bit small. He appears to be a juvinile and I wiill need to wait a while for him to grow to adult stature. I have placed a second order with this company and will report back when the new order arrives. Though i would have preferred a more mature toad, I am satisfied my new buddy will enjoy his new terranium for several more years.

BBB is a great service and has never dissapointed even through tough times.

Hi!
I ordered medicine herbs 11.11.2008 and 13.11.2008 the order status is "pending".
Now still waiting for it to be delivered, then will be very happy with my girlfriend and change this neutral to positive.
- with love and peace -

- Henri

"

Hi,

What's your order #? Did you mail payment?

Thanks,
Jon"

I have to say BBB supplies the best online service I have seen ...they serviced my account like I had bought a million dollars worth of product. I bought 40 dollars worth of different things and I mentioned one thing I didn't like. well Jon had something else at my house in three days....A-1 service....heck I'd bet on that.