Comments regarding Silicon Solar Inc.
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Comments:
Rating | Author | Content |
Negative | Dlena (1 review) | On Apr 23, 2021, Dlena Manteca, CA wrote: I purchased the AquaJet Pro Kit Solar pump with battery assist and carefully followed all of their instruction so that the battery would be adequately charged before using. |
Negative | plorandos (1 review) | On Jul 13, 2016, plorandos Brighton, MI wrote: I bought and received a solar pump from silicon solar in 12/2015. |
Negative | SteviaProject (1 review) | On Jul 11, 2016, SteviaProject Sylmar, CA wrote: Posted on July 3, 2015, updated July 11, 2016 On July 11th, 2016, SteviaProject added the following: 11 July, 2016 I continue my research in the production of stevia, a sugar-substitute recommended for pre-diabetic individuals. I want to exploit hydroponics to grow the stevia in urban spaces. This is an effort of several years. And I am self-financing this stevia project. I circulate the hydroponic solution with solar-powered pumps I purchased from Silicon Solar. Silicon Solar is the only company offering mid-volume pumps with run-dry shut off features. If any other company sold similar pumps, I would buy from the other company. Silicon Solar presents problems: 1. They fabricate positive reviews. The editors at DavesGardens caught them uploading false positives. Are the recent positives also false? 2. They employ call-center clerks for technical questions. When I questioned contradictory numbers in the pumped gallons per hour charts, I listened as the clerk read the text off the website. In the end, I ordered without confidence. 3. They employ call-center clerks for order fulfillment questions. I paid via credit card – and the charge appeared immediately. Yet they did not ship the pump and solar panel. After a month, I called the call-center clerks, they promised ‘ priority shipping.’ No pump came. After weeks, I emailed the clerks, a received an email telling me not to email the clerk who had taken the order – and my money. 4. When the pump finally came, I discovered the specifications of gallons per hour of pumping misrepresented the actual pumping. To achieve the gallons per hour, the user must place the panel at an exact 90-degree angle to the sun, then the pump may approach the promised volume pumped. However, any angle other than 90-dgrees results in a much lower volume of pumped water. This would not be a problem if the manual stated the requirement. I could have incorporated a tilt-hinge into the bracket to allow adjusting the panels for the seasonal changes in the angles of the sun. In my comment last year, I wrote that the pump could not be opened for unjamming. After I received a second pump, I forced the jammed pump open. The thin plastic housing can be opened --- with great care and patience. I will now be ordering another $230 pump from Silicon Solar. And I expect many problems and delays. I will pay and I will wait as they assemble the pump in China, then container the pump across the Pacific. One month? Two months? Ever? If any other company offers such pumps, google my website and/or YouTube – GreenUrbanIslands – I will buy from another company in the future. Thank you, Dave's Garden. My urban stevia project will continue even if Silicon Solar fails. Perhaps another company will offer the equipment I need. However, when I find another supplier, I will check their name against the forums here. Thank you. |
Negative | desperadonh (1 review) | On Jul 1, 2015, desperadonh Nashua, NH wrote: totally negative they are horrible. |
Negative | Lovehum (11 reviews) | On May 28, 2015, Lovehum wrote: Wow, I wish I read all these negative reviews before making a purchase with Silicon Solar! |
Negative | HenryDavid (1 review) | On Mar 8, 2015, HenryDavid Rio Rancho, NM wrote: To anyone who is considering making a purchase with Silicon Solar, please be advised that this company is guilty of fraud. |
Negative | Alzononaz (1 review) | On Dec 23, 2014, Alzononaz Orange, TX wrote: So many have told MY story... "charged my credit card... no notice of back order when placing the order... promises after promises of being shipped out with a tracking number and etc. with no resolution." After a month and a half (and keeping all email exchanges on the subject which proved useful), I advised them to cancel my order and refund my money: which they did not do but promised me to check via a tracking number. I didn't wait for them to do anything because I was highly suspicious of them at this point when I canceled the order. When I gave notice to them, I IMMEDIATELY contacted my credit card company and disputed the charge, and my credit card company immediately refunded my credit card and created a claim. The credit card company investigated and I assisted with my information. Incredibly, Silicon Solar disputed my claim for a refund claiming I had received but never returned the item, and then changed their story to say I was sent the refund via check. I provided my email evidence and asked the claim department request Silicon Solar to provide a delivery receipt for the tracking number they claimed to use or conversely, to show my signature on the canceled check they supposedly sent me (via a tracking number): of course they could not do either because they had neither, and promptly dropped their defense and therefore my dispute stands, making the refund stand. From beginning to end it was a 3 month ordeal involving Silicon Solar. |
Negative | hoosierquilt (5 reviews) | On Aug 28, 2014, hoosierquilt Vista, CA wrote: Pretty much the same exact experience as everyone else: Ordered a solar fountain pump on 6/14/14. Waited 3 weeks for delivery. No pump. Called and emailed Silicon Solar. Took several attempts, and finally received a response back telling me the pump was back ordered, and not expected in until 9/17/14. Requested a refund on 7/2/14. Have sent many emails, made many calls. All the same excuse, about taking "7 to 10 days, have to work through our gateway company to get a refund either credited back to your card, or mailed to you." No refund to date. Now, not returning my calls or emails. Fortunately for me, I used my debit card, and my bank has issued me a refund and are investigating the purchase and the company. I have also reported them to the New York BBB and will also file a complaint with the state's attorney general office. //www.ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint . They need to be put out of business, based on all their complaints all over the Internet. |
Negative | obrienlg (1 review) | On Aug 22, 2014, obrienlg Philadelphia, PA wrote: I purchased a solar pump for a garden fountain on May 21, 2014. After almost 2 months of non-delivery, I cancelled the order on July 15 and was promised a prompt refund. It is now Aug. 22, and after two emails promising prompt action in July, I still have no refund. They are no longer answering emails. My first mistake - paying with PayPal. PayPal has no responsibility beyond 45 days from the date of order, regardless of when it was delivered. So my only recourse is the company. I will also be filing a complaint with the NY State Attorney General Bureau of Frauds and Consumer Protection (//www.ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint). Based on these reviews, it would appear that they have a pattern of failing to fulfill orders. |
Negative | citainc (1 review) | On Jul 13, 2014, citainc Ames, IA wrote: Ordered a small solar water pump for a small fountain on April 27. Today is July 13. Still waiting. Keep getting emails about delays. Was under the impression they were a manufacturing facility but am now suspecting pump is made in China and they are waiting for it to get made? I don't know except after 3 months still no pump that was supposed to be here before mother's day to complete the present for my wife. In any case, I will be cancelling the order and probably fighting like hell for a hundred dollar refund. Oy vey. Move on when it comes to this company. |
Negative | lonfu (1 review) | On Jul 2, 2014, lonfu Kingman, AZ wrote: ordered a solar water heater in june 2013, paid for it. When I called and emailed again in june 2014 said they would refund after one year of emails and excuses. today july 2 2014, no solar water heater, no money! Good website, no action. |
Negative | rippedoffbysmax (1 review) | On Jun 24, 2014, rippedoffbysmax Sanbornton, NH wrote: Sunmaxx doing business as Silicon Solar are thieves!!!! I have a complaint filed with the NY Attorney General's office of Consumer Affairs and Fraud. They claim an A+ BBB rating but the BBB has an alert posting on Sunmaxx as they are not rated and have MANY complaints against them. They took $4,500 from me for 3 solar arrays sent me some boxes that only contained legs for the arrays and told me that they were in the process of moving their office, so there would be delays in filling my order. I spoke to another person in the company and she indicated that my order was being drop shipped from a supplier of theirs. They lie to your face and don't respond to phone calls or emails. I'm taking them to court. |
Negative | rdean5552 (1 review) | On Jun 24, 2014, rdean5552 Omaha, NE wrote: Well my experience is not a good one. Basically, I should have known better. Always check site reviews before purchasing so you don't get disappointed. I ordered a bunch of stuff from their site several solar cells and some other stuff so I could start a project of building a solar panel. Me and my friends were excited when I told them about it. I ordered it on 3/13/14. It's now 6/24/14 and I've yet to see a package arrive or a shipping order received. I don't expect to see it anytime soon maybe never. If it's never I guess we can call them a bunch of thieves. I kept trying to email them and each time your solar cells are in production we are expecting them to be completed at random date, fill in the blank, here __/__/__. They just keep pushing back further and further I guess that's what they're good at. All in all I'm down 150$. I'm going to look for a different site to buy solar cells maybe ask some local people in my friend group see if anyone else knows of a good site. Maybe I'll receive the package from them sometime next century. |
Negative | TyroGardner (2 reviews) | On May 5, 2014, TyroGardner Bethesda, MD wrote: Posted on April 28, 2014, updated May 5, 2014 On May 5th, 2014, TyroGardner added the following: Received the pump, battery and related gear on Friday. Everything was in package except a small piece of plastic that covers the contacts on the back of the solar panel. We called them. They sent it today. Meanwhile, set the system up with the panel in full sun and it barely pumped a small stream of water. We moved the hose to 1/2 down the stream (so all above would be dry stream) and it was only slightly better. The battery would not charge even when the panel was in full sun all day. Giving up and buying regular pump. This is very disappointing. |
Negative | windsor224 (2 reviews) | On Dec 17, 2013, windsor224 Haycock,Bucks County, PA (Zone 6b) wrote: Do NOT buy anything from Silicon Solar. I purchased $200 worth of solar lights and fountains. All is JUNK. The lights all are connected with very fine little wires that are all broken by the time you receive them. One fountain had a panel/pump combo that would not fit through the fountain opening so I had to hang it over the side out of the basin. It looks terrible. I spent months trying to get the company customer support to send me the correct items and all I got was a runaround. I finally, after 4 months emailed for the last time telling them that I was now very frustrated and asked if I was ever going to get what they promised. It has been another month and now they have completely stopped communicating. I wish I had come here first to read these reviews. So, DON'T get sucked in by their low prices for outdoor items. They have TERRIBLE customer service staff and the stuff is crap. |
Negative | exp898 (1 review) | On Sep 3, 2013, exp898 Melbourne , Australia wrote: I bought a cascading fountain from this company online, 2 and half weeks ago and still have not received the item nor any info regarding my order status. |
Negative | mhiker83 (2 reviews) | On Jul 29, 2012, mhiker83 Sonoma, CA wrote: I decided to give Silicon Solar a try, despite the many negative reviews on this site and others, but because of the letter from the company I decided to give them a chance. Big mistake!!! |
Negative | BillyRappold (1 review) | On Mar 27, 2012, BillyRappold Diamondhead, MS wrote: The LATEST AND L.A.S.T. "EXPERIENCE" with Silicon Solar is I ordered a SPECIFIC pump for a Solar powered fountain that I bought from them they sent me the wrong pump packaged in a TORN IN HALF LEGAL ENVELOPE, charged me $12 for shipping on a $14 pump and when I DEMANDED a refund, they, refunded only the cost of the pump. I am out the outrageously high cost of $12, plus another $6 that it cost me to ship it back to them. |
Negative | gjban (1 review) | On Jan 17, 2011, gjban Hanson, MA wrote: Posted on October 18, 2010, updated January 17, 2011 On January 17th, 2011, gjban added the following: I am adding this comment on 1/17/2011 We have had much snow lately and these tubular heat pipes (like fluorescent light bulbs) are under vacuum and do not get warm when the sun hits them, so in a snowy climate the snow piles up and greatly reduces the efficiency. If you live in a snowy area do not use these type of solar panels unless you can clean them off easily after a snow storm. |
Negative | brian_n (1 review) | On Apr 14, 2009, brian_n Athol, MA wrote: They charged my card $96.24 last Oct and have sent NOTHING. On Apr 14, 2009, Silicon Solar Inc. responded with: "On Aug 31, 2009 6:18 PM, Silicon Solar Inc. responded with: Brian, I would like to sincerely apologize for your experience. What happened with the vendor was a matter of unfortunate timing, and then it seems that someone mistakenly charged this order to your credit card, which has since been corrected. Since then, we have mailed out a refund check to credit you the full amount. Again, I apologize and thank you for your patience in this matter." |
Negative | somethingsolar (1 review) | On Apr 14, 2009, somethingsolar Jacksonville, FL wrote: How do I explain how bad my experience was? I'll start from the beginning. Well, I saw several bad reviews on siliconsolar before I made my purchase, but their price was just too good. I broke what I needed into two orders, one real small to test them, and then if they proved "safe" I was going to place the second and larger order. |
Negative | babindy (1 review) | On Mar 18, 2009, babindy San Mateo, CA wrote: Note: This is AFTER the Jan 2009 comment about improved customer service. On Mar 18, 2009, Silicon Solar Inc. responded with: "On Mar 26, 2009 12:56 PM, Silicon Solar Inc. responded with: We explained we were having problems with our online payment processing. Then sent an email explaining & that we apologize for the inconvenience and offered a discount toward next purchase." |
Negative | LLnMD (1 review) | On Mar 3, 2009, LLnMD Huntingtown, MD wrote: I ordered solar lights (christmas lights) for Outdoors in November. They told me they would not be able to fulfill the order, which was fine, so I asked for a refund. I had to call about the refund about 6 weeks later because I had not received it. It's March and I'm still waiting for my refund. I'm filing complaints, I was ripped off. Save your money..find a reputable business! On Mar 3, 2009, Silicon Solar Inc. responded with: "On Mar 3, 2009 8:29 AM, Silicon Solar Inc. responded with: We do apologize for the delay on your refund. We are reorganizing our customer service. A request has been done to our billing dept to refund asap." |
Negative | worldvoyager (1 review) | On Feb 28, 2009, worldvoyager Georgetown, ME wrote: I am writing this in response to the message from “I”, “The Silicon Solar Support Team” posted January 14th 2009. On Feb 28, 2009, Silicon Solar Inc. responded with: "On Mar 2, 2009 12:00 PM, Silicon Solar Inc. responded with: We do apologize for the communication between you and our customer service. We are glad you were able to repair your pump yourself. As far as the tube is concerned, we show we refunded the $30.00. We are in process of reorganizing our customer service. If there is anything we can do for you please call 1-800-786-0329." |
Negative | fairyhouse (1 review) | On Dec 26, 2008, fairyhouse Exeter, RI wrote: I am a hot water solar installer. I recently got to view Silicon Solar 's domestic hot water system. It is not well made and looks like it will last 1-2 years before breaking down and causing a lot of frustration to a home owner who paid about $8,000 in installation. If youu're going to invest in hot water solar (which you should weather you approach it from an environmental or economic stance) be sure you're talking to an experienced installer. Not someone who signed up with Silicon solar as a get rich quick solution. On Dec 26, 2008, Silicon Solar Inc. responded with: "On Feb 24, 2009 1:46 PM, Silicon Solar Inc. responded with: We go through a though an extensive training & if installers have questions they can contact us. |
Negative | larry007 (1 review) | On Aug 25, 2008, larry007 Syosset, NY wrote: I purchased via the web a Solar Hidden Rock Pump on August 11, 2008. The thing never worked out of the box, even after going to their "FAQ" trouble shooting section of their web site for this product. I called "customer service" and spoke with a supervisor who basically told me that I had to ship this piece of junk (which cost over $65.00) back to them at my expense and they would quote, unquote "test it" to see if it was defective... So, I guess they think I'm either a dope or a liar...I asked for my money back and they of course refused...They offered store credit (like I'd ever buy something there again!). I am writing to Andrew Cuomo, NYS attorney general and also to the NYSE consumer affairs commissioner about this outfit. With so many honorable ecommerce sites out there, this place should be shut down because of their business practices and approach to not standing behind their merchandise. On Aug 25, 2008, Silicon Solar Inc. responded with: "On Feb 24, 2009 2:19 PM, Silicon Solar Inc. responded with: Yes, we would have advised to send product back to us with a return authorization code. With the receipt of the shipping back to us. We have found in many instances that the product is fine. That the customer(s) did not understand how to install. And after we receive product back, we would inspect it. If after inspections we find there is a defective product and it is within the warranty period we would reimburse customer for shipping. " |
Negative | blufour (5 reviews) | On Aug 22, 2008, blufour Cantril, IA wrote: I should have known better than to order from Silicon Solar. I did so because I was so sure this was the same company from whom I ordered a smaller solar panel and pump a couple of years ago. It was NOT. I ordered a 37" solar panel and pump with battery backup. I guess might be better off than some of you because I only received the battery back which is $45 and if I can get the rest of the charge off of my Credit Card I'll consider it a lesson learned. You are all so right, this is indeed the WORST company to deal with on any level. First off, I called them to let them know I hadn't received all of it. But I waited a couple of days to be sure it wasn't in a seperate box. By then it was Saturday and when I called them the automated system put me in a "loop" that never put me through to anyone although it said it was transferring my call. I waited and waited but there was nothing. I got through to someone Monday or Tuesday. Was told it would be sent out and should get it by Aug 13 or 14. Called again and was told it had not gone out. By now aren't we seeing a trend here? I hadn't received anything this week, the 18th, 19th, 20th... called the 21st and the gal said she would tell shipping to get it out today. I thought about this afterward and decided (after reading these reviews) that, hey, I'm not going to get this stuff and, if I do I'm not going to be happy with the quality and then I'll have the hassle of trying to return it and probably being stuck with it. I emailed to cancel since I couldn't get through to talk to someone. I've called and called and sometimes I get disconnected before anyone gets around to answering. Sometimes someone begins to say something and then I'm either disconnected or put on a silent hold. Well, to make this long story shorter, today I called again, trying several times and finally put my phone on speaker and just let it play music for 12 minutes and I actually got someone, Christy. I told her about getting only a battery backup and not the rest. I said I wanted to cancel the remainder. She said it hadn't shipped. Well, duh, that's why I want to cancel it. I asked for an RMA # and she said to use the one I was given. HUH?? I said I didn't have one. She said I was emailed one on the 13th. No, I says, I never received an email and I've checked my email consistantly because I was told before that they would email me when it was sent. Now she says she's sending another and it should arrive within 24 to 48 hours. I don't expect that will happen EVER.. I think I'm stuck with a battery or, if I return it, I'm still stuck with the cost of it. $45 for this piece of plastic with some wires and styrofoam peanuts floating around in it is a travesty, a piece of junk as everyone here has stated. If I do get this returned and I do get some credit back on it I will be out the "restocking fee" of 25%. When Christy told me about the restocking fee she was a bit beligerent in her attitude as if I wasn't aware of this fee and should just keep it rather than hassle. No, AT THE TIME I ordered this stuff I was not aware of all their RULES. After getting all the runaround I went to their website and read the terms and conditions and yes, they do have a restocking fee and no, they do not take returns that have been USED. How on earth will anyone know whether something works if they haven't used it??? I haven't USED this battery backup since I don't have any of the stuff that it "backs up". It would be swell if I could make it work somehow with the other pump I have from Simply Fountains. Now, that's been a wonderful pump. 2 years now and it works great and I don't even have to clean it all the time like some I've had. We've decided to go electric and forget the big solar panel. Now I just have the hassle of trying to get this $270.06 charge off my card. That's another point...they charged my card ON THE DAY I ORDERED this stinking stuff!!! IF THERE WERE A LAWSUIT AGAINST THIS COMPANY I WOULD LOVE TO BE INCLUDED!!!! On August 22nd, 2008, blufour added the following: I just realized there was another customer of Silicon Solar who didn't get their battery backup included. This is funny - maybe they got my panel and I got their battery backup... maybe I should give you my batter backup, useless as it is to me!! Just a lighter note to this sad story! On February 26th, 2009, blufour added the following: I see that the Silicon Solar added a comment to my statements: they did refund me. AFTER I spend much time working it out through my great credit card company. By contesting the charge I got it immediately credited by the credit card company but Silicon Solar did not respond until the deadline and then turned around and charged me another amount on my credit card which I then had to contest. After all the time that has gone by I guess I can consider the matter closed but I read the "apology" at the top of the list where they say they have had growing pains, etc and seek to improve customer service. But I see by the negative reports that they still do the same shady practices. On Aug 22, 2008, Silicon Solar Inc. responded with: "On Jan 28, 2009 5:23 PM, Silicon Solar Inc. responded with: Our records show that you were refund on 9/23/08. " |
Negative | 2maxima (1 review) | On Aug 5, 2008, 2maxima Valrico, FL wrote: They never issued me a credit on an item I returned which caused me to pay full price. Their customer service is the absolutely worse I have ever seen of any company in my life ans I've been around for some time. They lie, hang up on you, won't return a phone call and are very rude. Must be a new york thing. Their return policy is only 60 days, got that, 60 days. They have raped me for the last time. When I called for an RA number, I was told they would send it via e-mail. Never got it and when I called back, there was no record of my call in their computer system. Imagine that. Then on 5 Aug 08 a jerk told me to replace the lens cover, put silicone on the underside of the lens and replace it. I said what about all the rust. She was silent. When I asked her if other consumers had voiced similar problems she said yes and I asked whether all were told to fix the problem themselves, she said it varies. THIS IS THE ABSOLUTE WORSE COMPANY I HAVE EVER DEALT WITH. IF YOU IN THE MARKET FOR A SOLAR PRODUCT, DO NOT, REPEAT DO NOT, BUY FROM THE RAPISTS. I am in the process of filing a formal complaint with the Better Business Bureau in Bainbridge, NY. In the future, I'll spend my money below the "Mason Dixon" line. On Aug 5, 2008, Silicon Solar Inc. responded with: "On Feb 24, 2009 2:33 PM, Silicon Solar Inc. responded with: I want to personally apologize and assure that we have identified and have been working to address past and current issues regarding customer service with our company. |
Negative | foldedstar (1 review) | On Jul 16, 2008, foldedstar Seattle, WA wrote: I purchased a solar powered fountain and nite-pack battery (additional cost of $45) in May 2008. The battery has never held a charge. The fountain quits in minutes after removing the panel from direct sunlight altho vendor says that charge should last 4-5 hours. After two weeks of attempting to resolve this problem by email, I called their "Customer Service" line and spoke to "Christi" who said that she was the supervisor and that no one higher up in the company would take my call. She said that the batteries have no warranty and that I would need to buy a new one if I still wanted to have battery power. Now that I have been thoroughly ripped off, I sure wish that I had looked for and read reviews on this company at this site and others. DO NOT do business with these guys. I can't believe that they will continue to stay in business. On Jul 16, 2008, Silicon Solar Inc. responded with: "On Feb 24, 2009 2:47 PM, Silicon Solar Inc. responded with: We at Silicon Solar apologize for the frustration you have experienced in the past. We are reorganizing our customer service. If you have any questions or concerns, please contact us at support @siliconsolar.com or 1-800-786-0329" |
Negative | lucalue (1 review) | On Jul 3, 2008, lucalue Hillsborough, NC wrote: I can't believe I ran across this site. I wish it had existed before I purchased my solar fountain and nite pack. I can't express the anger and frustration I felt when dealing with this company. The customer service was non-existent. I paid through Pay Pal (they took the money immediately), and waited anxiously for my product to arrive. When it didn't, I went on Silcon Solar's website and looked at the delivery info and saw that they had shipped it, then that is was in route, and then that they had delivered it. None of this was true, however. I called the shipping company and they said there was no record of my shipment on their books. Even the shipping number was made up. I then proceeded to try to contact the company and never, never, never got a person either through email or phone. I disputed the charge through Paypal and waited for Silicon's reponse and it wasn't until the deadline that they returned their response, denying all of it. I proceeded to try to contact them again through calls and email, and never got anyone. Not even an answer machine. Then one day (weeks later) a box shows up on my door step. It contained my order. I opened it, put it together and realized it was a piece of junk. All of the crimping on the wires had pulled free. Once I put it back together, I got it in the water, I turned it on and saw a trikle of water coming out of the fountain. It was suppose to blow 12" high. I was looking at an inch, maybe. I was flabergasted. I called the company and actually got someone who told me that because I had used it, I couldn't return it. Now, a year later, I have a product that doesn't work at all. The battery died. The pump died. I spent so much money on this thing and all I can do with it is throw it in the trash. I swore I would never use this company again. I don't think I have ever felt so betrayed and ignored by a company than I have by this one. Don't be fooled into thinking that any of the positive posts are real. They're not. This company is bad news. On Jul 3, 2008, Silicon Solar Inc. responded with: "On Feb 24, 2009 2:56 PM, Silicon Solar Inc. responded with: We do apologize for your frustration we have caused you. We are reorganizing our customer service. We have a new phone system now and works much better. We agree that our past phone issues were terrible. Customers getting dropped, not being able to get through by phone etc. If there is anything we can do to rectify this issue, please call us and supply your invoice number. |
Negative | CaliforniaDude (1 review) | On Jun 27, 2008, CaliforniaDude Palo Alto, CA wrote: I bought one of their fountain solar systems (AP-P010) in Octorber 2007, spending $343. Only 7 months later, the battery stopped working. I contacted them and they said that there is no warranty on the battery whatsoever. What a rip-off! They want to charge me $45 for a new battery. On Jun 27, 2008, Silicon Solar Inc. responded with: "On Feb 24, 2009 3:45 PM, Silicon Solar Inc. responded with: Silicon Solar wants to apologize for the frustration you have had with us. But unfortunately we do not have any warranty on batteries because we do not manufacture these. Most all batteries are available at any electronic supply store as long as you have the used battery. We are reorganizing our customer service. If there is anything we can do for you please contact us support@siliconsolar.com or 1-800-786-0329" |
Negative | TONY0729 (1 review) | On Jun 27, 2008, TONY0729 Howard Beach, NY wrote: I placed an order for the day/night solar pump, the order went thru with confirmation via paypal and the site. Then i received an email from silicon solar stating that the order was incomplete and needed to be completed. After following the links provided and ending up at a dead ends. I had to call their customer service, i would have rather delt with an outsourced third world country than these morons. On Jun 27, 2008, Silicon Solar Inc. responded with: "On Mar 2, 2009 12:03 PM, Silicon Solar Inc. responded with: We do apologize for the customer service issues you had with our company. We are reorganizing our customer service. If we can do anything in the future for you please call 1-80-786-0329" |
Negative | solargardener (1 review) | On Jun 19, 2008, solargardener Holland, OH wrote: I wish I had seen this site before I ordered my night & day solar pump. I paid for expedited shipping from this schlock outfit. On July 24th, 2008, solargardener added the following: July 24th, the saga continues. Two months after having bought this product I still do not have my night pack. I filed a complaint with the BBB and received a ridiculous response that a shipping label had been printed! Also the respondent (who did not provide a direct number or 1st name) said they refunded my expedited shipping fee, they did not. I responded with the facts to the BBB and mysteriously I received a notice that the unit had shipped, and wait it was sent two day shipping. They didn't understand that after jerking me around for two months they should have sent it overnight. I may report them to the NY Attorney General's office, they deserve it. You all should too. On Jun 19, 2008, Silicon Solar Inc. responded with: "On Mar 2, 2009 3:45 PM, Silicon Solar Inc. responded with: We do apologize for the customer service you were given. We are reorganizing our customer service and are trying hard to make sure things like this do not happen." |
Negative | dajazzy (1 review) | On Jan 9, 2008, dajazzy San Marcos, CA wrote: I bought the Night & Day Solar Fountain Pump Kit for &79.95 and it only lasted for 3 months before it started malfunctioning. My experience with one of the customer servicer reps. was also a let down. On Jan 9, 2008, Silicon Solar Inc. responded with: "On Mar 2, 2009 3:50 PM, Silicon Solar Inc. responded with: When it comes to solar pumps, the only item that is under warranty is the panel. When it comes to the pump we can not warranty these because of Hazmat reasons (they are used in water). You don't actually mention what the problem was with your pump." |
Negative | tmaier (1 review) | On Sep 14, 2007, tmaier Concord, CA wrote: I ordered a solar fountain pump, it worked two weeks and then quit. I sent it back at my expense. I was told it would be tested and I would be notified of the results. I never received any communication. A few weeks late a new pump showed up, but no solar panel? So I called and asked where the panel was. Another week or so later the panel showed up, and another pump! What I had received was not my original equipment, but new stuff. My best guess was that the unit had been defective. I set up the new unit and for a few weeks it worked fine. But then it quit again! On Sep 14, 2007, Silicon Solar Inc. responded with: "On Mar 9, 2009 1:10 PM, Silicon Solar Inc. responded with: Greetings, |
Negative | beachmama (1 review) | On Sep 7, 2007, beachmama Seaside, OR wrote: A year ago I ordered a pump kit and received 2 12v pumps because the first one sent to didn't come with a nightpack as ordered. That pump kit did not give enough lift so this year I ordered a new pump kit for $100 more. I received the same 12v pump, the same nightpack packed in an enclosure stuffed with packing peanuts, and a larger, 17v solor panel. No instructions. This same 12v pump is advertised on their website as having a pump output of 80-95GPH with maximum lift of 1-2' with one pump kit and pump output of 150GPH and 2-4' max lift with another. It is the exact same pump. Jessica in customer service told me I should be able to tell that from the picture on the website. My husband did not feel comfortable running 12v pump attached to the 17v solar panel because he thought the motor would burn up. We both talked to customer service about the misleading information on the website and the concerns about the motor. Their only suggestion was to order a larger pump kit. I was issued an RMA, returned the pump in the original packaging promptly, and was charged a 15% restocking fee because the shipping carton had been opened. The refund was issued after I phoned them and emailed them. Today, Lisa told me that the only way you could get a 100% refund (less shipping costs) is if the package was refused on delivery. She read the return policy 3 times to me. Prevously, I was told by Jessica that I would get a full refund plus $5 because of the misleading website. I was told the website is not up to date because it is done in Australia. Lisa said today that she is only doing what she has been trained to do. On Sep 7, 2007, Silicon Solar Inc. responded with: "On Mar 3, 2009 8:39 AM, Silicon Solar Inc. responded with: We apologize for the confusion you have experienced with Silicon Solar Inc. We are reorganizing our customer service. After review of your account we notice you did receive a refund of $208.16." |
Negative | DukeGirl2000 (1 review) | On Aug 7, 2007, DukeGirl2000 Alexandria, VA wrote: I ordered a solar birdbath fountain on May 13, 2007. The fountain arrived promptly, looked great and worked well…for about six days. I contacted Silicon Solar and sent the top part of the fountain back for repair. On July 3, I received an email indicating that the part was out of stock and would be available in three weeks. It is now August 7 and I still have not received the replacment part. On Aug 7, 2007, Silicon Solar Inc. responded with: "On Mar 3, 2009 9:03 AM, Silicon Solar Inc. responded with: We want to very much apologize for the way you were treated by our past customer service. We are reorganizing our customer service and hope you come back as a valued customer." |
Negative | RLLane (1 review) | On Jun 20, 2007, RLLane Mammoth Lakes, CA wrote: I bought a solar hot water system from Silicon Solar. I mailed in a check for payment. A month later I am told that they "never received it" even though I double checked the address. I sent in a second check and they promptly returned it to me with no reason given. I called their NY office and was put on hold for a long time. I was told "accounting" would get back to me. After several days, they haven't. Now there phone lines are out. What a mess. On Jun 20, 2007, Silicon Solar Inc. responded with: "On Mar 3, 2009 10:05 AM, Silicon Solar Inc. responded with: We are glad this was finally figured out & that you did receive your product. We also noticed you have placed another order with us, we are glad you are happy with our product." |
Negative | solardog (1 review) | On May 7, 2007, solardog Loveland, CO wrote: I ordered a solar water pump for my garden, and a solar ipod charger on april 23. On that day I got charged on my credit card, and one day later i got an e-mail from DHL telling me that something is coming my way. One week later, I called DHL and they informed me that Silicon Solar never gave them the package. I called Silicon Solar, to see what was going on. They told me that next week it will ship. It wasn't back ordered, i couldn't talk to anyone that knew... and they were very unfriendly. I still haven't gotten my stuff, and it's been 2 weeks since they charged my credit card. On May 7, 2007, Silicon Solar Inc. responded with: "On Mar 9, 2009 1:59 PM, Silicon Solar Inc. responded with: I want to personally apologize and assure that we have identified and have been working to address past and current issues regarding customer service with our company. |