Silicon Solar Inc.

Fountains & Sprinkler Systems

2917 HW 7
Bainbridge, New York 13733 (United States)
1-800-653-8540
(866) 746-5508

Notes

I want to personally apologize and assure that we have identified and have been working to address past and current issues regarding customer service with our company.

Silicon Solar Inc started by designing and manufacturing solar energy products in an industry that was growing at an exponential rate. During these times we experienced several growing pains like many companies who are small and starting out. As a result of these growing pains, our customers service was below both my own and the company’s expectations. Over the years we have worked to improve our customer service and ensure that our customers are receiving the most value in both their product and the service they receive, yet there is still room for improvement. Our company was founded as a product based company and as a goal and mission for 2009, we are shifting our focus toward a value added company that is determined to offer additional values to our customers through service.

We accept that there have been issues in the past and are working honorably to ensure that all of our customers (current and past) are serviced and provided with answers to some of their unanswered questions or service requests.
A successful business learns from its mistakes and being able to accept their mistakes and prevent them from happening again. There are no excuses for lack in customer service and this is why in 2009 it is our mission to ensure that we provide our customers with the highest level of service.

I want to let our customers and readers know that we are here to help and ensure that every one of our customers is taken care of. If anyone has questions regarding Silicon Solar or any outstanding issues with an order or services not rendered, please don’t hesitate to contact us at 1-800-786-0329 or email support “at” siliconsolar.com.


Sincerely,

The Silicon Solar Support Team

posted on January 14, 2009

Reviews:

positives
neutrals
negatives

Displaying the 50 most recent reviews

RatingContent
Positive
On Jan 9, 2023, moki2023 (1 reviews) from Jamestown, VA

Bright light, Good motion detection, Easy to install. Great value. Very efficient! Glad I listened to the reviews because I would totally recommend it for sure!

Positive
On Dec 28, 2022, reyne2023 (1 reviews) from Phoenix, AZ

The Silcon Solar Flood Light I have purchase with Silicon is Bright light, Good motion detection, Easy to install. Great value

Neutral
On Dec 20, 2022, jacks2023 (1 reviews) from Phoenix, AZ

The Genlight 2x works great! Awesome product has a great battery light and love the solar power aspect to keep the running cost to free. Great Job Silicon Solar! Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Sep 23, 2022, paraluman2023 (1 reviews) from Jamestown, VA

The work environment in my team is really good and my manager always supports new ideas and innovation. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Sep 16, 2022, boomshakalak202 (1 reviews) from Phoenix, AZ

I am glad that I got a chance to be on a team like mine where my seniors, colleagues, leads, and managers have always been supportive, cooperative, and helpful. We have a cool team. I got to make friends. I am glad that I am in touch with my mentors Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Aug 24, 2022, kokoloko2023 (1 reviews) from Jamestown, VA

Posted on August 3, 2022, updated August 24, 2022 Great pump with great power and great company.Great customer service as well if you ever need to contact them. Pump work flawless


On August 24th, 2022, kokoloko2023 added the following: Great pump with great power and great company. Great customer service as well, if you ever need to contact them. Pump works flawlessly Highly recommended Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Aug 19, 2022, tamiaforyou2022 (1 reviews) from Phoenix, AZ

The solar pump I purchased is a good product. Worked fine since I started using it. I recommended the product and will buy it again. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Aug 12, 2022, simpleclean2022 (1 reviews) from 90210,
United States

Brilliant!!! I'm pleased. Love it and would buy another. Matter of fact, I probably will when I get my other water set up.! Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Jul 29, 2022, monanam400 (1 reviews) from North Augusta, SC

High Quality Solar Panel from Silicon Solar I've been using it for several weeks now and I'm quite satisfied. I highly recommend this panel as a reliable source of solar electricity. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Jul 14, 2022, jonessam (1 reviews)

Very impressed with the Off Grid System of Silicon Solar 5.0 out of 5 stars So far so good, Great customer service. well made system very quickly with an excellent attitude THANKS. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Jul 12, 2022, maejo (1 reviews) from Jamestown, VA

Absolutely amazing product and service. Very quick and professional. I will definitely be using this company again and would recommend to anyone. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Jun 27, 2022, jazminezul2022 (1 reviews) from Phoenix, AZ

Genlight 2X is a Good value and solid build. Overall this is an excellent product for the money. I had some issues with the mounting and the customer service was quick and eager to respond. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Jun 24, 2022, monaginbesugo (1 reviews)

It's everything I hoped for and more! Best deal for this Genlight 2x Thanks Silicon Solar Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Jun 21, 2022, Markova2022 (1 reviews) from Jamestown, VA

Good quality and bright I bought these lights at Silicon Solar They are easy to install and bright. You can install it with the stake. I was not disappointed with these outdoor solar lights. Well worth the price. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Jun 17, 2022, levitating2022 (1 reviews) from Phoenix, AZ

Excellent battery I purchased from Silicon Solar, came expertly packaged from seller. Good price on a good product. They arrived well packed on a pallet. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Jun 9, 2022, britspe2022 (1 reviews) from Phoenix, AZ

The Aquajet Solar Pump is a Perfect kit!! The materials received were even better than expected. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Jun 6, 2022, leanne20221 (1 reviews) from Washington, DC

Silicon Solar is an awesome company. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On May 31, 2022, mimiay20222 (1 reviews) from Phoenix, AZ

The Aquajet 9V solar pump has been working like a champ so far. It work well! Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On May 26, 2022, simpleme2022 (1 reviews) from Washington, DC

Brilliant!!! I'm pleased. with my Aquajet-24V!The solar panel sits slightly tilted towards the light, near to the sink and really doesn't need a stake. Good purchase, and would recommend it to my friend. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On May 24, 2022, bryfyly (1 reviews) from Phoenix, AZ

The Aquajet Solar Pump Works well. As expected it works good Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On May 17, 2022, beshiewap (1 reviews) from Achilles, VA

Brilliant!!! I'm pleased with my Silicon Solar Aquajet Solar Pump 24 Good purchase and would recommend it to my friend. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On May 13, 2022, rosasLeni (1 reviews) from Aurora, CO

Easy to install and started working in seconds the Aquajet 24V pump We just put it on last week and now it's perfect. If you need a new fountain, I can't compare this to others but it worked for us. Good job Silicon Solar! Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On May 10, 2022, cocgarcia45 (1 reviews) from Tsaile, AZ

Five Stars product. Worked fine since started use. I recommended the product and will buy it again. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On May 5, 2022, adelle23458 (1 reviews) from Phoenix, AZ

The Solar Water Fountain Pump with Battery Backup 24V AquaJet Pro-Kit is Perfect for what I needed to really enjoy the sound and the look of the fountain during the daytime. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On May 3, 2022, simplicity20222 (1 reviews) from Jamestown, VA

Good pump & worked as expected! Wow!! What an awesome pump for the money. I would very highly recommend this to anyone. Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Neutral
On Apr 28, 2022, mariahfly2021 (1 reviews) from 82010,
United States

This AquaJet Pro Kit Solar has run continuously, yes continuously. The pump pushed the water through the pipe quickly and we had a nice little waterfall. Very peaceful! Excellent product Note from the Garden Watchdog editors... It is the policy of the Watchdog that customers and vendors cannot publish multiple reviews under different usernames in order to manipulate a company's rating. There are a number of these posted for this company. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.

Negative
On Apr 23, 2021, Dlena (1 reviews) from Manteca, CA

I purchased the AquaJet Pro Kit Solar pump with battery assist and carefully followed all of their instruction so that the battery would be adequately charged before using. I have had it installed in my small fountain since December 2020 and I am very very disappointed in this pump and battery. It shuts off in the full sun, and I do NOT have the timer on. It does not work with the battery assist when the sun sets. At best it works intermittently. I have had more success with a $20.00 solar pump than this 130.00 pump. It's a good thing it was only needed for decorative purposes and not for something vital. I cannot recommend this pump to anyone. I feel like I threw my money away when I purchased this pump. I attempted to send correspondence to this company and never received a reply.

Positive
On Apr 3, 2018, AshleyRiv (1 reviews) from Buffalo,
USA Minor Outlying Islands

Best Outdoor solar garden lights! my children are so happy to see our garden! Thank you

Positive
On Apr 3, 2018, TinR (1 reviews) from Los Angeles, CA

Our company ordered the EnviroLight SX 200W from Silicon Solar for our parking lot. The sales person whom I spoke to was very accomodating and patient as I don't have any idea at first what to order for our parking lot. She assisted me and gave me all the information that I needed. After making the payment, I received a confirmation that my order was shipped the same day I made the payment. They are really fast. No delays. I received our order after 3 days. We have installed it and we do have a lot of customers asking where they can purchase this solar street lights. Very nice and reliable product. Thank you Silicon Solar and the sales person who assisted me. More power.

Positive
On Mar 20, 2018, Daniel_J (1 reviews) from TAHOMA, CA

I purchased Aquajet 24V solar pump Very nice, great deal, easy transaction and very fast shipping. Thank you Silicon Solar Inc!!

Positive
On Mar 15, 2018, Nick_Smith (1 reviews) from Bainbridge, NY

The Sales & Customer Service Team of Silicon Solar is really helpful.I looked for Aqua jet kit which will be suitable for my needs and compatible to my application. The Sales Representative helped me with great information and suggested the correct product .Customer Service team also helped me with quick shipment and order got delivered in very less time. I am so happy with the product and services.I recommend Silicon Solar to all.

Positive
On Mar 15, 2018, ChatriceM (1 reviews) from Orange Cove, CA

Very accommodating Customer Service. Excellent quality products for a reasonable price. Well-packed items and shipped immediately. Thank you Silicon Solar.

Positive
On Mar 14, 2018, RaquelB (1 reviews) from Armada, MI

Good Customer service, I did not expect that I will have someone to call me back as soon as possible. the product was great specially the solar lights with very good product in very good price. was so happy with the service will surely recommend it with my friends and family.

Positive
On Mar 14, 2018, Jerry_M (1 reviews) from Chicago,
USA Minor Outlying Islands

Absolutely had my best experience with Silicon Solar, my garden looks amazing with your Solar Fountain Pump. Thank you and more power!

Positive
On Mar 14, 2018, SamanthaAlbert (1 reviews) from Framingham, MA

I purchased a GenLight 2X solar sign light and I am so satisfied with the product. It was also delivered very fast. I received it after 2 days after ordering it over the phone. Now, all of the solar products that I need, I am purchasing it with Silicon Solar including the Aquajet 24V solar pump. I am so thankful that I was able to find this company.

Positive
On Mar 14, 2018, VanessaJBar (1 reviews) from Murska Sobota,
Slovenia

Silicon Solar , overall as a company was great to work for.Everything here works as it should. Just an awesome work environment with awesome people.

Positive
On Mar 14, 2018, Brian_M (1 reviews) from California,
USA Minor Outlying Islands

Had an awesome experience with Silicon Solar.Very happy with their professionalism and overall process to date... I'll definitely purchase with them again!

Positive
On Jul 14, 2016, selena2016 (1 reviews) from Los Angeles, CA

I was hesitant in placing an order because of the not so good reviews of the company however due to the fact that they have only the product that was looking for lighting our billboard I risk myself to try and purchase with them I was checking with different site a however as I received my quotation it seems too impossible because of the affordable price that they gave. this is the only way to light our billboard sign as some quotation I received is such way over our budget so after I signed, agreed and pay my order I was informed that it will take 5-7 or 10 days to have the item so we waited within that time frame just to cut the story short we received the item and we can't imagine how the excellent product is with superb brightness and high-quality materials that were made. I hope this feedback can help more customer of yours to purchase with you I know there's no "perfect" company as I am working as well with a retail company with flaws but then again just make sure that all of the customer concerns must be taken care of and be resolved to avoid too many complaints in the future Thanks again Silicon Solar

Negative
On Jul 13, 2016, plorandos (1 reviews) from Brighton, MI

I bought and received a solar pump from silicon solar in 12/2015. It didn't work for my purposes, the company said I could return it, and gave me an RMA # and address for return in 12/2015 I still haven't received a refund, despite many emails and phone calls to date- 7/2016.

Negative
On Jul 11, 2016, SteviaProject (1 reviews) from Sylmar, CA

Posted on July 3, 2015, updated July 11, 2016 I am researching the production of stevia, a sugar-substitute, in urban gardens. This is an effort of several years. And I am self-financing this urban stevia project. I decided to prototype a low-cost hydroponic system. AC power is not possible where I work. I needed an inexpensive, yet effective solar powered water pump. I ordered a $75 Chinese pump. It functioned for more than a year, providing a good flow despite my many problems with broken pipes, an empty reservoir, clogs from debris -- and then it failed. I ordered a $130 Silicon Solar panel / pump system. Initially, the pump functioned per specifications. Yet after two months, the flow had dropped to less than half of what Silicon Solar advertised. I did not know why the pump had ceased to function as specified. I only knew I had to get another pump as soon as possible. In desperation, I ordered a Silicon Solar $230 panel / pump system. ( Since then, I tried several times to clean or repair the $130 pump. Not possible. ) Los Angeles is now enduring a heat wave with dry wind. Due to the failure of the Silicon Solar $130 pump, rows of stevia have withered and may have died. Years of nurturing those plants, perhaps lost. And the $230 panel/pump I ordered? I ordered the new pump in desperation. I paid in advance. I needed the pump that day. Immediately. Weeks passed. When I called their 'customer service,' I spoke with someone in foreign call center who promised me 'priority service.' After almost a month, I am receiving emails telling me they will send an email when they ship the panel/pump system. If they had told me at the time I ordered and paid, that they would need months to deliver the panel and pump, I would have found some other supplier for the system. I very much regret not researching the background of the Silicon Solar company. Thank you, Dave's Garden. My urban stevia project will continue even if Silicon Solar fails to deliver the pump I ordered and paid for. However, when I find another supplier, I will check their name against the forums here. Thank you.


On July 11th, 2016, SteviaProject added the following: 11 July, 2016 I continue my research in the production of stevia, a sugar-substitute recommended for pre-diabetic individuals. I want to exploit hydroponics to grow the stevia in urban spaces. This is an effort of several years. And I am self-financing this stevia project. I circulate the hydroponic solution with solar-powered pumps I purchased from Silicon Solar. Silicon Solar is the only company offering mid-volume pumps with run-dry shut off features. If any other company sold similar pumps, I would buy from the other company. Silicon Solar presents problems: 1. They fabricate positive reviews. The editors at DavesGardens caught them uploading false positives. Are the recent positives also false? 2. They employ call-center clerks for technical questions. When I questioned contradictory numbers in the pumped gallons per hour charts, I listened as the clerk read the text off the website. In the end, I ordered without confidence. 3. They employ call-center clerks for order fulfillment questions. I paid via credit card – and the charge appeared immediately. Yet they did not ship the pump and solar panel. After a month, I called the call-center clerks, they promised ‘ priority shipping.’ No pump came. After weeks, I emailed the clerks, a received an email telling me not to email the clerk who had taken the order – and my money. 4. When the pump finally came, I discovered the specifications of gallons per hour of pumping misrepresented the actual pumping. To achieve the gallons per hour, the user must place the panel at an exact 90-degree angle to the sun, then the pump may approach the promised volume pumped. However, any angle other than 90-dgrees results in a much lower volume of pumped water. This would not be a problem if the manual stated the requirement. I could have incorporated a tilt-hinge into the bracket to allow adjusting the panels for the seasonal changes in the angles of the sun. In my comment last year, I wrote that the pump could not be opened for unjamming. After I received a second pump, I forced the jammed pump open. The thin plastic housing can be opened --- with great care and patience. I will now be ordering another $230 pump from Silicon Solar. And I expect many problems and delays. I will pay and I will wait as they assemble the pump in China, then container the pump across the Pacific. One month? Two months? Ever? If any other company offers such pumps, google my website and/or YouTube – GreenUrbanIslands – I will buy from another company in the future. Thank you, Dave's Garden. My urban stevia project will continue even if Silicon Solar fails. Perhaps another company will offer the equipment I need. However, when I find another supplier, I will check their name against the forums here. Thank you.

Positive
On Jul 6, 2016, Nicole2016 (1 reviews) from Bainbridge, NY

Great products ! "I recommend all of you once to have an experience of using siliconsolar products . We recently tried ordering couple of Solar Spot light & Flag Light 24 Ultra Bright LEDs ,sku is PatioPal-GS-SpotLight-24 and also a pump kit Solar Water Fountain Pump with Battery Backup Aqua-jet Custom Kit 24V with Battery Backup ,sku is AquaJetCustom-Kit-24V-V2. They are really amazing .I also had got in touch with the Sales Team with polite and helping attitude towards customers to suggest the right products as per requirement. I loved the services of them.Thank you team of Silicon-solar for suggesting me good products."

Positive
On Jul 4, 2016, akeysz (1 reviews) from 10012,
United States

This is my first time purchasing with Silicon Solar and I’ve been very impressed. In particular, I’ve been impressed with your customer service, commitment and having my order delivered so fast!!. Thank you to all of you! Looking forward to purchase with you soon!!

Positive
On Jul 1, 2016, sharonruss (1 reviews) from New Virginia, IA

I would like to commend Silicon Solar regarding about the replacement globe unit i received especially to Mafe who initially took my call. Thank you very much for your help and speed response in resolving the problem. I appreciate your efforts an I extremely pleased with the results. Keep It Up!

Positive
On Jun 29, 2016, Aubrey1234 (1 reviews) from New York City, NY

I don't usually gave a feedback but I just want to share my experience about Silicon Solar I've purchased their Solar Water Fountain Pump with Battery Backup 24V – AquaJet Pro Kit and needed in less than 5 days because of a special event at my house as at the time i placed the order the customer rep named Brian told me that it will take 5-7 business days for the delivery but i requested to have it shipped earliest as possible as he said that they will do their best to have it shipped as soon as possible upon payment so after making the payment at that time with the receipt # and everything I was amaze that on the following morning I received a shipping tracking number of my order that it was already shipped never I expected in 3 days I already received my pump and I Love It all of my friends appreciate my pump after we install it and guess what they will purchase the pump i have with Silicon Solar thanks again I'll be purchasing more with you in the future!!!

Positive
On Jun 28, 2016, coco45 (1 reviews) from New Virginia, IA

Excellent Retail Company “I have purchase the Genlight 2x! This is the first time I put my hand on green products, what an experience! I will definitely use solar things in the future. This light kit is extremely to install, no installer require, myself can handle it, cause it is simple without connecting to the grid. Although it takes me sometimes cause i m new, but It will be so much faster in the future. I love solar things!” Thanks again Silicon solar

Negative
On Jul 1, 2015, desperadonh (1 reviews) from Nashua, NH

totally negative they are horrible. pump 6 weeks late now another 6 weeks?

Negative
On May 28, 2015, Lovehum (11 reviews)

Wow, I wish I read all these negative reviews before making a purchase with Silicon Solar! They claim that they are Family Owned & Operated Since 1997 but customer service can barely type English. Silicon Solar is probably outsourcing their "support" to evade minimum wage laws in the USA. There's evidence that they write fake positive reviews here too. Fortunately Dave's Garden website at least put a stop to that. I purchased their Solar Water Fountain Pump with Battery Backup 9V, the AquaJet-Pro-Kit-9V. The power was as expected but the battery portion stopped after a few months. I checked the battery with a volt meter and the battery only showed about 3 volts AC even after letting it charge in full sun for days. The battery is useless. Either it's extremely poor quality or defective. After getting the run around for months, I finally got an email from Silicon Solar stating that they don't even warranty their battery after ONE month. Then they ignored my replies after that. All I wanted was a solar pump for my bird fountain with a battery backup. I could have purchased the same or better quality on Ebay for a third of the price. At close to $100 this was an expensive lesson. If other unsuspecting customers are trying to find reviews about products, hopefully they'll find all the reviews here. Don't waste your time and money. Solar Fountain Submersible Pump AquaJet Pro 6-9V AquaJet Pro Solar Fountain Submersible Pump 12-24V Solar Water Fountain Pump with Battery Backup 24V AquaJet Pro Kit AquaJet 6-9V Solar Pump Kit includes a 6-9V brushless solar pump with adjustable flow knob and dry run protection 24v AquaJet Custom Solar Fountain Submersible Pump Kit Stay away from all of their products.

Negative
On Mar 8, 2015, HenryDavid (1 reviews) from Rio Rancho, NM

To anyone who is considering making a purchase with Silicon Solar, please be advised that this company is guilty of fraud. Last summer I placed an order with them for an item that was on sale. Surprisingly this sale item as out of stock. I was told that it would be shipped by the end of September September came and went and the order never shipped. By the end of October I requested a refund. After two months of emails, phone calls and constant promises that I would get my refund, I stopped hearing from them. In January I filed a consumer complaint with the New Mexico District Attorney General's office. The DA sent three letters to them and never received a response. The case has now been closed and I never got my refund. Their web site proudly proclaims this to be a "family business". Well, there are families, and there are families. If you are considering buying from them, I strongly advise that you not do so.

Negative
On Dec 23, 2014, Alzononaz (1 reviews) from Orange, TX

So many have told MY story... "charged my credit card... no notice of back order when placing the order... promises after promises of being shipped out with a tracking number and etc. with no resolution." After a month and a half (and keeping all email exchanges on the subject which proved useful), I advised them to cancel my order and refund my money: which they did not do but promised me to check via a tracking number. I didn't wait for them to do anything because I was highly suspicious of them at this point when I canceled the order. When I gave notice to them, I IMMEDIATELY contacted my credit card company and disputed the charge, and my credit card company immediately refunded my credit card and created a claim. The credit card company investigated and I assisted with my information. Incredibly, Silicon Solar disputed my claim for a refund claiming I had received but never returned the item, and then changed their story to say I was sent the refund via check. I provided my email evidence and asked the claim department request Silicon Solar to provide a delivery receipt for the tracking number they claimed to use or conversely, to show my signature on the canceled check they supposedly sent me (via a tracking number): of course they could not do either because they had neither, and promptly dropped their defense and therefore my dispute stands, making the refund stand. From beginning to end it was a 3 month ordeal involving Silicon Solar. Keep records, cut the transaction short when you believe it isn't going the way it should, contact your credit card company right away after cancelling your order. Best of luck to you.... I will NEVER use Silicon Solar and will tell my story over and over again of the horrible experience with these people.

Neutral
On Sep 18, 2014, marcuz_0115 (1 reviews) from New York,
United States

Solar fountains from Silicon solar works really great. It is definitely not a waste of money as you can have great deals from them. I am actually planning to purchase solar garden lights with them because they do offer great service!


Note from the Garden Watchdog editors...

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