Comments regarding Easy To Grow Bulbs (formerly Willow Creek Gardens)

Ordered dahlia tubers on May 20th. They were supposed to ship in 5 days or less. After two weeks, I called and left a voicemail to find out the status. Sent an e-mail on June 1st and 3rd. But it wasn't until I sent my second e-mail that I received a reply, indicating that my order was being processed at their warehouse. I received the tubers today -- June 9th -- 3 weeks later. They were a bit of a mess and the package felt damp. Some tubers were labeled, while others weren't, which makes it difficult to know what I have or how to group them when planting. Will definitely NEVER order from them again. I suppose you ultimately get what you pay for. I had previously ordered from Fleur Farm. They were a bit more expensive. But the tubers were gorgeous -- healthy and packed in separate bags that were meticulously labeled and packed. I also received them three days after I ordered them.

Posted on April 27, 2020, updated April 16, 2021
Posted on April 23, 2020, updated April 27, 2020
I have been buying from these people for many years. Started out as a good experience with good bulbs. For the past 3 years I have been getting rotted substandard bulbs or an email at shipping time that bulbs are not in stock even thi ordered on the very first day they were listed. When you contact them they tell you the crop failed. I ordered curcuma roscoeana, arisaema Griffithii var pradhanii and arisaema speciosum magnificum and received an email stating not in stock. So disappointing. I could have ordered from other online nurseries while they had in stock. I will think carefully before ordering from them again.

I've ordered bulbs from Willow Creek Farms once and Easy to Grow Bulbs (which I believe is the same company) once. Both times, I received bulbs that did not perform and both times I contacted customer service via e-mail and both times I received an 'aww too bad' response. There was never any offer to refund my money or send replacements. I've received plenty of bulbs through mail order from other companies and they have done just fine, so I know it's not my soil health or anything that I am doing wrong. I will NEVER buy from this company again.

"On Apr 20, 2009 10:28 PM, Willow Creek Gardens responded with:

We are sorry to hear of this customer's disappointment. After reviewing the orders in question, we find no customer communication regarding last spring's order from Easy to Grow Bulbs, but do have emails regarding the Willow Creek Gardens order. Per the customer, her region experienced a long winter this year and the bulbs dug up in April were squishy. Weather Service reports confirm extended cold, atypically large amounts of snow and a cold week long span in mid December when nightly temperatures were sometimes below 10 degrees.

Looking at order detail, some bulbs purchased are not hardy in the customer's region so were risky at best, while the others would be expected to survive average weather. (Growing zone information relies on National Weather Service historical averages.) Given the unusually cold, wet weather and the spring condition of the bulbs, it appears they suffered winter kill. This was explained by the customer service rep. We also checked to see if there had been other issues with the varieties in question and there have not, indicating an isolated incident.

Because weather extremes are beyond our control, we cannot guarantee products against weather related damage. This is noted on our website guarantee page. However, if this customer will contact us, we'll work to find a solution to the situation."

Ordered 3 black canna And only 1 rizome had a eye and its doing good.Tried and left message and got no response.I will not buy again.The other 2 have not gotten an eye I think now thier dead

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We're sorry to hear that this customer has had a problem with a recent order. We were not notified of the issue when the order was received, nor have we received an email or phone communication to that effect. If this customer will call (760) 877-5926 or email us customerservice@willowcreekgardens.com, we'd be happy to try to resolve the situation."