Comments regarding Hirt's Gardens (formerly Hirt's Greenhouse & Flowers)
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Negative | pwr4 (1 review) | On Jan 23, 2010, pwr4 Abington, PA (Zone 7a) wrote: I purchased a "P. lutea" from Hirts Greenhouse; I was very happy to receive it as I had lost my other plant to a fungal attack. I received that plant and it did indeed look to be P. lutea....until it flowered. The ping labeled as P. lutea is purple flowered which either means I have a super rare P. lutea (yeah right) or Hirts sent me a misidentified plant. I contacted hirts and was told to send my order and payment information along with an image of the ping in question. I submitted all the evidence and got such a short reply "Our grower assures us the plant is lutea" So fundamentally Hirts when presented with indisputable evidence will not do anything to resolve a mistake on their part. It is my suggestion all davesgardens members refrain from purchasing from Hirts. Matt Hirt is indeed a poor owner/grower/businessman and has no issues with committing what amounts to fraud - take this from someone in the Horticulture industry DO NOT buy from Hirts Greenhouse you might not get what you ordered and the quality of the plants you do receive is no where comparable to the price paid. |
Negative | msimonel (1 review) | On Oct 17, 2009, msimonel Ridgefield, CT wrote: I am an experienced gardener. Ordered 100 saffron crocus bulbs. Received in fall 2008. Planted. Assured excellent drainage, etc. This year 2009, no bloom! I have other types of bulbs all over the property and in raised boxes, behind fences to keep pests away etc. These are all winners year after year. Crocus - nothing. |
Negative | xenabui (1 review) | On Sep 24, 2009, xenabui Baton Rouge, LA wrote: I had ordered a few GHOST PEPPER PLANTS online from HIRT'S. Paid with my credit card and got the plants. I had put a lot of time and effort in growing these pepper plants. A few months had gone by, my plants are starting to have peppers. But the bad thing is that I realize they were not as hot as I thought it should have been. Then I do some research and realize it was not ghost pepper they had sent me. I had called and the lady told me to send the pictures and my information straight to the owners email. Which I did. The owner respond to my email, stating that i need to send the plants back and my proof of purchase. So I reply to the email stating that i have no problem sending them there plants back but i don't have my proof of purchase because it have been at least 3-6 months long. I mean how was I suppose to know that they ship me the wrong plants and therefore I need to keep my receipt for 3 to 6 months. So i asked them if they keep there records for that long, if they think I should still have mine. In that case they should check their record for my purchase. They reply to me saying that they will not issue a refund if i don't have proof of purchase. These people are very bad business. DON'T BUY FROM THEM!!!!!!! |
Negative | tulatulip (1 review) | On Sep 7, 2009, tulatulip wrote: what is with the horrible service? when you ask a question, you are lucky to get an answer, and when you do, it is a short rude response. matt hirt should consider being a little more professional since he is representing his company with his succint and gruff replies! |
Negative | RebloominRose (1 review) | On Aug 25, 2009, RebloominRose Holbrook, AZ wrote: I bought six OSO easy roses from Hirt's. Two arrived dead--dried up!--and the others looked pretty roughed up. I contacted them and they said that I needed to take pictures. Well, I am behind the times and don't have a camera, particularly a digital one. They would not refund or make any other suggestions without pictures. I feel that their customer service really is awful. Basically they called me a liar. Never will I buy from them again! |
Negative | habanero500 (1 review) | On Aug 13, 2009, habanero500 Spring Valley, CA wrote: I have many friends who like to grow chiles. This past growing season I have had 4 people contact me to identify their plants. All of the plants were not the species they were supposed to be. All of them were purchased from Hirts through E Bay. I already got the wrong plants from them myself this year. They sold me 4 Bonda Ma Jaques habanero plants that were not Bonda Ma Jaques. I did get a refund. But now I fear my 12 Chocolate Bhut Jolokia plants are not what they are. I still have to wait to see pepper pods. My friend on the east Coast bought the same plants and they are all another species. I talked with a woman from Illinois who tried twice to get Scotch Bonnet and both times got the wrong plants. Another man from Ohio purchased Bhut Jolokia that is not Bhut Jolokia and my friend from LA also now has discovered she has the wrong plants. So far I am the only one that got a refund. Hirts refuses to give a refund to these others. They swear they have the correct seed. But what kind of nursery makes this many errors!!! I truly believe they do not have the correct chile pepper seed and know it. They count on the E Bay transaction being too old, because it will take awhile before your chile plants bear fruit. So if my 12 Chocolate Bhut Jolokia plants turn out to be something else I will sue them. I sell rare chiles for high dollar so I have the right to sue them for wasting my time. So if you are mad here is another thing you can do. Most states require Agricultural paperwork to ship live plants. Find out if this applies to your state. If so report them. The fines they will pay will be far more than the money they make by not making a refund!!! |
Negative | midrashist (3 reviews) | On Jun 8, 2009, midrashist Philadelphia, PA wrote: I ordered roughly three hundred dollars of plants this spring thru ebay. They were shipped immediately. Most of the plants arrived looking o.k. |
Negative | jvhagerman (1 review) | On Jun 4, 2009, jvhagerman Magalia, CA wrote: I have purchased from Hirt's Gardens on ebay prior to attempting to purchase again now. The plants I received before were mostly good and did well. However now he and his company won't even bother to reply to my before purchase questions. Evidently they don't need business as customer service is terrible. After reading all the comments especially the negative ones it's enough to make any one not purchase anything from this place. |
Negative | SKNBR (1 review) | On Jun 3, 2009, SKNBR wrote: This company stinks. My plants arrived, just about DOA. The roots were so matted, I can't imagine how long they've been sitting in the pots they arrived in. I also ordered seeds from them and I don't have high hopes of germination. It's $30 of my life I'll never get back again. Buyer beware. This company is horrible and should be ashamed of the products they sell. |
Negative | perenniallyme (16 reviews) | On May 24, 2009, perenniallyme Jamaica Plain, MA (Zone 6a) wrote: Last fall I bought several packets of seed from Hirts through Amazon, because I had gift certificates there, and they had some unusual varieties. One packet they sent me was not what I ordered, but I didn't complain. However, most of the 8 or so not inexpensive packets contained no viable seed at all. Of course it took me through the winter and into the spring to determine that they were not viable, so I doubt I can do anything to get my wasted money back. |
Negative | lkinnj (1 review) | On May 20, 2009, lkinnj Hoboken, NJ wrote: Recently bought 4 tomato plants from this place. They came in a box. When I took the plants out of the box, they were all twisted and one had broken at the stem. The leaves have diseased spots all over. I worked with the merchant to get a refund. After sending pics, the merchant said they looked fine. Well they don't look fine comparing to tomato plants I have seen at local nurseries! Buyers beware. I will never order from this place again |
Negative | eileentibet (4 reviews) | On May 14, 2009, eileentibet Center Barnstead, NH (Zone 5a) wrote: This winter I won item(s) on ebay that had been posted by Hirts. Yes, Hirts uses ebay to sell plants! I couldn't read or see my winnings on ebay from Hirts Garden even though I was the winner. |
Negative | Tex68 (7 reviews) | On May 12, 2009, Tex68 Long Branch, NJ (Zone 7a) wrote: I ordered 8 echinaceas and 4 globe thistles through eBay. I was aware they were STARTER PLANTS grown in 2x3" containers. Shipping was timely and the starter plants were shipped with tape all over to protect the dirt on the tiny pots. The plants looked healthy but obviously they were soo tiny as if they just sprouted from seeds. So tiny that 20 days later despite TLC, out of the 8 echinaceas, only 2 are growing new leaves, 3 are holding their breaths, and the other 3 looks like they're gonners. |
Negative | maryamd (1 review) | On Apr 23, 2009, maryamd Chicago, IL wrote: I will never buy anything from them. BEWARE if you are buying from them!!! |
Negative | knpeterson (4 reviews) | On Mar 27, 2009, knpeterson Waynesville, MO wrote: AKA "Seed Mart". I purchase many seeds on Ebay from this company. I was attracted to the low shipping cost. These are the things I found wrong: |
Negative | LarryR (3 reviews) | On Mar 9, 2009, LarryR South Amana, IA (Zone 5a) wrote: I recently received an email from Hirt's, stating that I had purchased a packet of very expensive seeds (Meconopsis poppy). I had visited the Amazon.com site of this seller while doing some research on an article I was writing. At no time did I place an order nor did I supply my credit card number or my address. Interestingly, those two items ARE stored on the Amazon.com web site. |
Negative | frenchy87128 (2 reviews) | On Feb 12, 2009, frenchy87128 Muncie, IN wrote: These guys couldnt grow weeds if they had to! I've bought seeds from them which when sprouted ended up being MISLABELED! There's a big difference between a temperate and tropical plant! |
Negative | plantgnome (26 reviews) | On Feb 4, 2009, plantgnome Coram, NY wrote: This is the last time I order from these people. None of the seed germinated-i mean none, bears breeches, peony, primrose etc. The jasmine plant i got was about 1 inch tall and is still 1 inch tall after 8 months, I should be lucky its not dead yet. On February 4th, 2009, plantgnome added the following: Oh-just to be fair-the amaryllis bulbs did bloom very nicely. So I guess bulbs are okay with this company. I give bulbs a positive and the rest, just read above. |
Negative | Rubicant (1 review) | On Sep 17, 2008, Rubicant Woodbridge, VA wrote: Ordered Pansy Chalons from them, my first and last dealing with this company. Pansys are very easy to grow, this is the first time I ever received a generous quantity of pansy seeds from anywhere and saw all of them fail to germinate after 7 weeks. I used my traditional seed starting methods and 4 different pots with sterilized soil, good light, moisture and air, to no avail. |
Negative | tweetybird123 (1 review) | On Aug 19, 2008, tweetybird123 Patchogue, NY wrote: After ordering 50 seedlings of New Mexican Anahiem Chili Plants...I recieved my delivery only a week late. The packing was OK for the most part as they use alot of tape to keep the soil from falling out. They were healthy and hearty. |
Negative | mcollum83 (6 reviews) | On Jul 31, 2008, mcollum83 Hay Springs, NE wrote: At first everything was fine. I bought a hindu rope plant from the company. There was a lot of pink and green in the plant, and I was impressed. Though it did look like plugs were just carelessly thrown in the pot, the dirt was real loose, it was potted right before it was sent...but hey, everybody does their own thing. Then shortly thereafter my mother calls me and tells me to take a good look at the plant, because I had gotten her one too! And, it seems that my plant and hers as well, came with buddies! Mealy bugs everywhere! And yes, they came from these plants, this is my ONLY house plant, and it has never been outside (not that there are mealy bugs out there either). I understand that things like this happen, but I want the company to acknowledge it. I emailed the company, and over a month, and no response. So, I guess they just must not care about what their customers think! Heck, there are lots of other suckers out there that they can sell to! If you are prepared for bugs, and can isolate and treat immediately...then take your chances. But if not, then don't even think about buying from here. And I never suggest buying from somebody that you can not get in contact with...that just spells trouble. I would stay clear. |
Negative | njoh786 (1 review) | On Jun 18, 2008, njoh786 Cincinnati, OH wrote: I ordered at least 25 tomato and pepper plants from Hirt's because my normal supplier was out for the season. When the shipping package arrived,the box hadn't been taped or packed properly.The bottom of the box was falling apart due to improper taping.The plants and styrofoam began falling out of the bottom of the box as soon as I accepted the delivery. Once I opened th box,I realized that there were hundreds of styrofoam peanuts lying on top of the plants that were all jumbled-up. The plants were all tangled up and in a mess.Once I got the plants out of the box,I soon discovered that one plant was broken,one plant was diseased,most were in poor condition and some were very wilted.I called and complained about the shipment and asked to speak to the owner.The person who answered the phone was the incompetent individual who packed the order in the first place. She was defensive about my complaint.I asked to speak to the owner and she took the message. One day later I hadn't heard from the owner,so I called them back. The same incompetent person answered the phone,got defensive again,but then put the owner on. The owner was defensive and argumentative. The owner tried to avoid the customer service issue and ultimately hung-up on me.Don't order anything from these people!!! |
Negative | johnsvmf (8 reviews) | On Jun 17, 2008, johnsvmf Morgantown, WV (Zone 6a) wrote: I placed an order for 2 plants in mid February 2008 that Hirt's indicated were in stock and would be delivered in days. 30 Days after I placed the order (mid March) I called to inquire about the status and I was told they would ship early spring. 60 days later I received a snail mail notification that the primary plant I wanted was not in stock. I called to cancel the order since Hirt's didn't reduce the cost of shipping and I only ordered the plant they had in stock to defray the shipping cost in the first place. |
Negative | kathrynfw (1 review) | On Jun 9, 2008, kathrynfw wrote: Purchased two kinds of lily bulbs. They came in paper bags marked in black felt tip pen. |
Negative | Myralee (1 review) | On May 24, 2008, Myralee Cincinnati, OH wrote: My best friend and I are both avid gardeners. We went in together to purchase 2 prayer plants from this company in an eBay auction a few months ago. The auction was for 2 different kinds of prayer plants, one that she wanted and the other one was for me. |
Negative | rbigg (2 reviews) | On May 19, 2008, rbigg Louisville, KY wrote: Purchased a bunch of stuff via multiple orders from their website. Everything came except for one order, 2 sets of netted peat pellets, a whopping $5 of price. It didn't come. After repeated attempts via email I was told "USPS has it marked delivered, ask them where your stuff is." This company has no idea of customer service. |
Negative | KELLY123 (1 review) | On May 18, 2008, KELLY123 PINEVILLE, OH wrote: SAME AS THE OTHERS |
Negative | plantobsessed (2 reviews) | On May 1, 2008, plantobsessed (Zone 8a) wrote: A bad business! Won't find a repeat customer here. The negatives reviews on here, Amazon, & Ebay are right. I received a damaged plant (many broken branches, droopy leaves, dry soil). I contacted them, they asked to send pictures, I sent them multiple pictures as proof, didn't hear from them since. There are good and bad mail-order businesses out there, this is a bad one. |
Negative | dogwalker (3 reviews) | On Apr 29, 2008, dogwalker Marlborough, MA (Zone 5b) wrote: I ordered a Monkshood from Hirts through Ebay. Made my payment right away. Plant arrived about a week later. It was in a very small box filled with those white peanuts. When I took the plant out I found that it was damaged. The stock was about 5 inchs long but was bent and broken about 1 inch from the soil. When I called they told me to take a picture of the damaged plant and email it to them. I guess they didn't trust me over a $7.00 plant. I took the picture and emailed it along with the invoice. About 2 days later I got an email back that said, "just cut the stem below the damage, it will grow back". |
Negative | mbabbitt (8 reviews) | On Apr 8, 2008, mbabbitt Bothell, WA wrote: I bought a daylily from Hirt's via Amazon. I received the plant within one week. It arrived in excellent shape in a 4 inch square pot, fully filling the pot ; it was also packed very well. I have bought daylilies from several suppliers and this plant was definitely in the better quality class. On May 7th, 2009, mbabbitt changed the rating from positive to negative and added the following: I ordered 2 diferent dahlias from them via Amazon -- 2 to a bag, 4 in all. I got dead stuff -- and nearly dead stuff. I will never buy from these guys again. They should never have been sold and should never have been sent. Their phone customer service is only 4 hours per day. Good luck getting through. When you get such garbage, you realize these people really don't care what you end up with. What a disgrace. On May 9th, 2009, mbabbitt added the following: I tried the email address and asked for my money back. I got an email saying I would get a refund. At least that was good, but nonetheless, garbage like was sent me should never have been sold or sent in the first place. Have they heard of quality assurance or quality control? Obviously not. |
Negative | knexsen (10 reviews) | On Apr 7, 2008, knexsen Virginia Beach, VA wrote: I am soooo not impressed with this company. I found them as seed sellers on Ebay, and decided to peruse their website for exotic and tropical seeds. I placed an order of about $100 with them. |
Negative | 1977 (1 review) | On Mar 28, 2008, 1977 East Sparta, OH wrote: I GOT SOME PLANTS AND SEEDS FROM HIRTS THE PLANTS ARE NICE BUT THE SEEDS DID NOT GROW! THEY HAVE HORRIBLE CUSTOMER SERVICE! THE OWNER IS RUDE AND TERRIBLE TO DEAL WITH! BEWARE OF THIS COMPANY!!!!!!!!!!!!! |
Negative | tomatogrower21 (1 review) | On Mar 16, 2008, tomatogrower21 Orange Park, FL wrote: They may have wonderful products, but beware and make sure you read all the details regarding delivery dates. |
Negative | MistyPetals (3 reviews) | On Mar 13, 2008, MistyPetals North Augusta, SC wrote: I purchased two plants from this company on Ebay last spring and waited and waited and waited for them to bloom or do something. Summer came, not a leaf or anything else. These plants did absolutely NOTHING!!! I am more than a little disappointed. |
Negative | rob1977 (1 review) | On Mar 7, 2008, rob1977 East Sparta, OH wrote: HELLO PEOPLE...... On March 8th, 2008, rob1977 added the following: exuse me for the spelling errors !!! it's our keyboard malfunctioning....thanks |
Negative | pajaritomt (9 reviews) | On Jan 17, 2008, pajaritomt Los Alamos, NM (Zone 5a) wrote: I ordered 5 packages of poppy seed from this company in October. Two were sent right away. Two were backordered but came within a few days. One never came at all. When I contacted the company by email to find out when the last one was to come, they told me that their records said they had already shipped it. I kind of doubt that since I have not had trouble with stuff missing in the mail and since the cultivar that never came is out of stock at many other nurseries. i will not order from this company again and should have paid attention to their poor rating here on watchdog. |
Negative | ccjs (1 review) | On Dec 27, 2007, ccjs wrote: I received an amayrillis bulb as a gift ordered from Hirt's. I knew what had been ordered for me so when I received something else, I contacted Hirt's. The customer service was awful. I asked why I didn't get what was ordered. Response: "we had an employee that wasn't paying attention to what she was doing." I was then told to return the in-correct bulb and they would "make a note" to send me the correct bulb next year!!! I asked if the gift sender had been notified that the correct bulb was not sent and was essentially told that that wasn't their problem. I finally told them that I would just advise the sender to longer do business with them. |
Negative | Hillbilly_Gran (23 reviews) | On Aug 22, 2007, Hillbilly_Gran Jasper, AR (Zone 7a) wrote: I have purchased bulbs from them via Ebay, on several occasions. In one order I received nothing more than dried out husks, the date on the package was for the PREVIOUS year! They were replaced, but when the 1 that survived bloomed it was not what I ordered. None of the others, and we are talking about a dozen or so, never even sprouted!Whenever I find something I want and they are the seller---I look elsewhere. Buyer beware!! |
Negative | mtnqueen (19 reviews) | On Aug 20, 2007, mtnqueen Ellijay, GA wrote: August 20. 2007---Terrible experience with Hirt's through Amazon. The plants I received were a total disgrace. I had several conversations with Pam (she was always very nice) Allan is the owner and he is the problem. I sent him digital photos of the plants---no comment and this has been dragging on since July. No response no offer of any replacement so I took my only recourse and had my credit card remove the charge from my account.NOTE: IF YOU PAY BY CREDIT CARD YOU CAN HAVE THAT CHARGE REMOVED FROM YOUR BILL. YOU MUST PROVE YOUR CASE BUT THAT IS NO PROBLEM WHEN YOU KEEP YOUR PAPERWORK. |
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