Comments regarding MerryGro Farms

Warning: Do not do business with this company!!! I wish I had done more research before ordering. I love roses & we have many bushes on our property. Last fall I wanted to add more yellows & searched & found Merry Grow, they were in Eustis, not far from me in Georgia & what I saw I liked. The order was a little slow, surprisingly, but the roses arrived healthy, albeit small. We planted as instructed & when instructed & all seemed well untill a few weeks ago when 3 appeared to start dying. They are near other roses that are fine, so I turned to the company for help...only, there appears to not be any company!!! Their web page is gone, replaced by a login prompt for the page...thats it, just a login. and the phone number no longer works...GONE! They are most likely out of business, and it seems poor cust service was a major player in their demise. My advice to you would be to thoroughly research a company before doing business with, especiall online. Making sure theyve been around for a while would be a good indication the'll be there in the future. Then see what the customers have to say.

Their local phone number is no longer working. The on-line service has problems. You can get an agent through their 888 online phone number but you can not speak with anyone in the company to get information on your order. My credit card has been charged but there is no information on the order and when it will, if ever, be shipped. The CS response is lacking and I would not reccommend this company.

EVERYTHING EVERYONE SAID NEGATIVE IS TRUE DONT BUY FROM THIS COMPANY!!!!!!!

There was a problem with my delivery and I was unable to talk top a live person, except for someone in sales whose sole purpose was to take orders. I could only send an email and receive a notice that someone would get back to me in 72 hours. Do not order from this company unless you can tolerate no customer service.

Terrible, terrible, terrible, terrible. The worse customer service I have had from all the rose vendors I have bought from in the past.
Through the past two years, I have spend THOUSANDS of dollars monthly on roses. You can read my reviews for other companies and see that this is my first negative on any rose vendor.
I decided to try them during their closeout special and spend 130.00 dollars on roses. The whole transaction was done and completed on November 17. i kept checking for an updated status and it never showed that anything was being done with the order. Usually it would have stated what the status was and this would allow you to plan your gardening accordingly. After 10 days, I saw my status was still unchanged and the plants hadn't even been pulled yet, so I called. I was assured that someone would call me back. Okay nothing no call back. I called again the next day accompanied by an email, and again, I was told someone would call me back and again....no call...no email..nothing.
This morning again I checked the status to see if my roses had at least been pulled to ship out and the status hadn't changed yet. So I called again and was told the same old story.."someone will call you right back"..You guessed it..NO CALL BACK AGAIN.
Now I had a massive order in my "cart", close to 200 dollars but I wanted to wait till I knew that I would receive the first order. Now I see, that the special prices are gone, my cart cleared out and I still have no roses or not even a call back on my order.
As someone else posted, they need a real customer service department that can answer calls on the spot. None of this call back deal. It just leaves me very frustrated.

I will change my feedback if my issues are solved. I think at this point I am going to cancel my order.

Marta Acaba
Tampa Florida

I placed an order for 5 shrub roses at Merry Gro Farms and then called about an hour later and tried to add on to it to save shipping. Understandably that was not possible. I was very willing to pay the additional charge for a separate order. No problem so far.

But some insane reason someone in their company decided to cancel one of my 2 orders without my knowledge or consent. It just never came.

I kept calling and asking where my order was, asking someone to please call me and finally someone emailed me that they canceled that order. No one ever called. There is no one to ask to speak to even.

The only number you ever have is for a call center.

I finally re-ordered the 5 roses I am so desperate to receive under the stipulation with the order center that they would pay for the faster shipping since they delay was their mistake.

Again I asked for confirmation that the company would do so and said I would not be responsible for the additional shipping and no calls or responses again from customer service.

The worst part is that they have billed my credit card $80 shipping on 5 little roses and will not cancel it or address the problem.I have even written to their forum begging for help and no one will respond.

All that is available is a call center person and that is it. They have no resourcses at all available to their customers and can only pass messages on that are never answered.

It is a nightmare doing business with Merry Gro Farms
because there is absolutely no customer support.


This is just unbelievable.