Comments regarding Eldon Tropicals

Third time ordering from Eldon Tropicals, third time being extremely happy with my order. Big, beautiful plants. Shipped from FL to OR and arrived in perfect condition. Friendly customer service. Definitely will be ordering more plants through spring and fall. Thank you for my new beautiful plants!!

Posted on May 20, 2019, updated May 23, 2019
Order was placed on 4/17/2019.
Called after 2 weeks and spoke to a lady with a German or Swiss accent. She asked about where I was located and said she recalls picking and shipping the order.
My cc was charged for the amount due on 5/13/2019.
It’s 5/20/2019 now. No plants. No return calls. No return emails.

The sad thing is I really want to do repeat business with this store. The prices are great. The selection of plants seem abundant. I’m super excited about hopefully receiving the plants I ordered.

But it’s really hard—-gimme something to work with brigitta!

Posted on April 12, 2019, updated April 12, 2019
Ok I ordered plants from Eldon Tropicals in January and I understand plants are still in dormancy so I expected a delay. Come middle of March I email Eldon Tropicals because it’s been three months and it’s the start of Spring and they tell me my plants have broken dormancy and they will be ready to ship next week and that I will receive a shipping number. I am excited and I wait for three more weeks and they finally send me a shipping label. But get this, for two weeks the shipping label is registered as being only printed meaning my package hasn’t actually been delivered to the post office yet. I email Eldon Tropicals and call Brigitta and I have no response. I am beginning to feel like this is very shady and the lack of truthful responses in contact with them is making me frustrated and weary. I would be ok if they would give me an honest date about the shipping date but I’ve been promised a shipment more than a month ago and still nothing, this is after already waiting over three months for my order to arrive. I feel I have been patient enough and if I do not receive a truthful response by next week I am done doing business with this company and filing a refund through PayPal. At least my money was taken through PayPal so I have security to get my money back. However, until then I will remain hopeful in that Brigitta will get back to me and I do really want the plants she has advertised to provide on eldon.

Shipping was quick
Packaging was fabulous!
Plants were large and healthy. Much larger than I expected.
They have earned a repeat customer

My first time ordering from them and I am very happy that I did.

Packing - Brilliant, easy and I am going to copy what they do next time packing plants: Each plant is wrapped in corrugated cardboard, like in a tube.

Plants - For those that don't know they sell "starter' plants. That means they are not in pots and the plants are typically very small. The roots/soil will come wrapped in plastic wrap. Now even though they are starter plants the ones that I received were larger than typical starters and very healthy. They all had this unusual sheen, like Thai silk, to them. So of course I had to know what they used on them and she told SuperThrive.
Furthermore they have some uncommon tropical plants than other sellers do not which is what I am always seeking.

Communication - excellent, very responsive and easy to contact.

Extra Service -
1. Since I was on holiday I requested the plants to be potted up since I don't have soil, pots, etc. They happily obliged and I didn't mind the extra shipping cost because of the extra weight.

2. I had requested for the plants to be sent at x date, before that date came they contacted me to let me know the weather forecast is below freezing in my area and they would like to send few days later. Very thoughtful. Which alerted me to contact all my other suppliers to wait on shipping my plants.

3. Package arrived on date promised according to UPS but stolen from my porch. Since I was only there a two more days and still really wanted the plants Eldon Tropicals rushed to pack me up all new plants (no time for pots this round) at no charge, rushed them down to UPS just in time to make it for "Overnight Delivery" to me, of which of course I paid (very expensive).
UPS stated they will refund the shipping charges to Eldon Tropicals of which they will refund to me. Will update once that happens.

Thank you again so much Eldon Tropicals. First class service.

Customer service was excellent. I ordered two Colocasia gigantea and the packaged arrived damaged in shipment. I opened it up and both plants had stems that had snapped. I contact Brigitta at Eldon and told her what happened. She recommended that I put the plants in a shady location and that she would send out two more. One plant did not make it, but the other is looking good and the two new plants came in excellent condition.

I would highly recommend Eldon Tropicals.

Posted on February 8, 2015, updated January 28, 2018
Posted on October 15, 2012, updated February 8, 2015
I am posting now a long overdue feedback. I know the Eldon Tropicals nursery for almost 10 years. It is an excellent on-line nursery, but usually I go there in person to browse among their plants.

They have a unique selection of a few hundred kinds of rare and hard-to-find plants. The nursery is clean, free of plant diseases and it really is a paradise for plant enthusiasts. They have sometimes only a few of a single kind of plant, but the variety of selection is just amazing.

I know from experience and from seeing their operation, that they send nice sized plants, and more often than not the plants are way larger, nicer than their listings suggest. They are generous with gift plants to many of their customers if you order on-line or go there in person. Of course you can't expect a gift plant every time, but with larger orders, returning customers or having any other good excuse, you will likely to end up with an extra plant on top of what you have paid for.

They charge my card only at the time of shipping – or when I go their to pick up. (Most on-line companies charge for the plants at the time of the order placed. If later on it turns out, that they are out-of-stock of a particular plant, THEY make THEIR decision about a replacement plant. Than, in a couple of weeks they will send the plants. Sometimes it takes longer. Some companies have a practice to send the shipments quite late after the credit card charge was made, thus preventing complaint about the merchandise, or getting back the price of it, if otherwise it would be the course of action. I'm sure, some of my fellow plant-shoppers had such experience too.)

Thank you Eldon for being there for the rest of us plant-nuts for hunting down new and new plants every time I go there, or browse your inventory on-line.

Received my first mail order (a 4" pot size Silk Oak Grevillea robusta ) and I'm very happy. The plant arrived healthy and beautiful. I have been trying to grow my own from seeds obtained from a specimen on the UF campus, but they seem less promising compared to Eldon's lovely young tree.
It's delightful to see a nearby nursery cultivating beautiful flowering plants and trees. I hope more Florida residents find out and start planting their own, with Eldon's help soon!

Just received my second TACCA INTEGRIFOLIA from Eldon Tropicals. The first was excellent in all respects, but unfortunately was drowned by an over zealous home-sitter while we were on vacation. The second plant puts the first plant to shame - it is awesome...almost 5 feet tall with two big, gorgeous bat flowers and more on the way. This was a special gift for my wife. She was speechless. The quality of plants I have received is clearly outstanding, but the creme de la creme of Eldon's is the personal attention their customer representative, Ms Brigit, extended to us. So for Brigit and the Eldon team, our sincere thanks for an awesome plant and your superlative service

What do you/I expect when we place an order for plants? We want the plants to arrive in excellent condition and be in a healthy state.

My order from Eldon Tropicals arrive in GREAT condition, the packing superseded anything I have ever seen or experienced with other mail order nursery"s.

I ordered three Pine Cone ginger plants, the packing was so good I could of left the ginger plants in that packing for a week and the soil would of still be moist, of course it would be a mortal sin if I did that. I am just trying to make my point.

I received an email about package delivery and the next day my package arrived with a surprise. They include one Alocasia Pluuhea Nigra plant for free.

After placing my order I did email them a few times looking for my order. My emails were answered in a timely manner.

I would like to suggest they have a tracking method on their web site.

I would order again from this company.

Awesome deal and great plants.

I ordered two peppercorn (Piper Nigrum) vines late (after closing) on a Tuesday in late October. The website looked a bit stale and possibly neglected. The price was great, better than most online sources I'd seen. The web site said the plants were in 4" pots, and the photo of the plant showed a soda can (for size reference), with a small round (4 inch) pot with a small vine growing and three leaves developed. I was prepared for a small plant, but the price was good for me, and I have time and a green thumb, so I'm pretty confident a live small plant won't take too long to grow bigger.

I did call them directly after lunch on Wednesday. I was slightly concerned by the stale look to the web site and some of the non-positive reviews here. I wanted to make sure they received the order (and noticed that the order was there), and I also wanted to assure them that there was no frost or dangerous low temperatures in the forecast for my area for the next 5 to 7 days, and to inquire as to when they planned to ship. I was told my order would ship on Thursday by Priority Mail and I should expect it Saturday.

On Friday morning I noticed an email from the USPS showing that Eldon Tropicals had shipped me a package Thursday, and the tracking number was included, and the expected delivery date was Saturday.

My package arrived Saturday, and when I opened it, I was pleasantly surprised to find two excellent pepper corn vines in small 4 inch pots. The plants I received had 3 and 4 vine runners on them, not just one straight start of a vine shown in the picture on their web site, and each runner had 4 to 6 fully developed leaves. On one plant, there was even the bud of a bloom already forming. These plants were much larger than shown on the web site, and in excellent condition. I have a picture of one of the plants on my blog here at Dave's Garden, if anyone wants to see it.

I'm very happy with my plants. One is growing in a nice hanging planter in my kitchen now, and the other is in a 3 gallon container in my "tropical room" with two of the longer runners in smaller nursery pots next to the main pot, hopefully setting roots for more vines for me to grow, trade or sell.

Posted on July 18, 2013, updated July 16, 2015
Posted on September 12, 2012, updated July 18, 2013
Posted on March 22, 2007, updated September 12, 2012
i am very pleased with the plants i purchased recently. the customer service was awesome too. the box was damaged in shipping (not their fault) and one of the plants was broken. i emailed and was given a replacement plant immediately. they have a good selection of tropical plants and the prices are right. on a side note, i found this company quite by accident while looking for a specific plant. the company name leads you to believe that they don't sell plants, but perhaps garden "objects". check them out for unusual tropicals!

My friend and I visited Eldon Tropicals last week. What a delightful, informative Lady she was! They have a large variety of healthy beautiful unusual plants and I certainly will make that trip again and again!! What a pleasure.

Ordered via internet website, received confirmation email right away. The next day Brigit from Eldon sent me an email asking if I wanted to change my shipping preference it would be cheaper and faster. This was great, and she also changed by order to additional plants. I received the plants within 3 days of my order and they were all in excellent shape and size. Hou, TX

The company Eldonaccess excellent in terms of
1 - The plants that I requested and sent to me are certain items that are offered on the website.
2 - There is interest in the packaging and conservation so as not to be affected plants during shipping.
3 - Commitment by the date specified in the international shipping without delay.
4 - On top of that she gave me free two plants did not order it purchase.

Beautiful plant! I ordered an EVERGREEN WISTERIA - MILLETTIA RETICULATA. It arrived in great condition, looks very healthy, great service.

Great place 5 star treatment and beautiful plants. I found plants here that I couldn't find in Puerto Rico and the prices are the best I've found in Florida for pre-bonsai. Love it and will return again and again.

Alex

I placed my order in the spring so the weather wouldn't be too hot or too cold for them. I waited several weeks and saw my bank account had been charged for them right when I ordered. So I called the company and she said they would send them out the next day. So, I waited a couple more weeks and then called again. 2 long distance phone calls from Washington State, and was told they had been sent so would have to be replaced. Within a week I received the plants.

I had to think about the rating on this, but decided since the plants are growing and healthy, to give it a positive.

I ordered from this company first time. Perfect service, wise packing method to set stress-less shipping. I recommend to buy from this company. Voytek from Chicago

Posted on January 17, 2013, updated February 22, 2013
Posted on January 17, 2013, updated January 17, 2013
Ordered two Irises from this company after a google search for a beauty called 'Ann Chowning'. I was very happy to get them and surprised to get them so fast. Great packing method, love the care that went into this, and the plants were happy and healthy upon arrival. I love this company!

Very pleased with the size and quality of my plants.

Also, they went out of their way to deal with a shipment problem. They replaced my plants without question and were responsive to my emails.

I would definitely buy from this company again.

3 important factors: Were the plants what i ordered, healthy and undamaged? Yesyesyes. Was the financial transaction smooth and without drama? Yes. (Most important) were the plants packaged well? Oh YES. I've recieved plants from other companies who clearly have no idea how to package for cross country shipping and I'm glad to say that Eldon Tropicals knows what they are doing...couldn't be happier!!!

Posted on November 1, 2007, updated June 21, 2012
This is the first time I've ordered from Eldonaccess, and it won't be a last.
Today I recieved 2 beautiful, healthy and colorful plants from Eldonaccess. ..A Pink Princess Philo and Picasso's Paintbrush Croton. I've been looking for this Philo quite some time, discovering prices as high as 29 and 39.00. When I found Eldon's, and there staring me in the face was a pretty Pink Princess for 20.00, I didn't know what to think..You all know how some people say you get what you pay for..On the contrary, at least in this case..I was shocked at its size after opening the box today.
She also sent a free Anthurium, which I thought a nice surprise, and even the freebie is good-size and healthy.
I spoke to the owner? on the phone. She's a very nice person and loves discussing plants..and helpful, too.
Plants are well-packaged..No broken stems or leaves.
Shipping time was super quick.
I hope Eldon's adds more plants to their site..Thanks Eldon's, and to the woman I spoke with on the phone..You were very helpful..Toni

I ordered two plants and received them within the week. They were in such good shape I was amazed. The prices were great, too.

I ordered an African Mask and a Snow banana. I'm not sure they even realized they've been boxed up and shipped. They are healthy with large leaves on the African Mask and nice looking leaves on the banana. I had expected a seedling or tiny pup but got much better.

I will order again from Eldon Tropicals.

Mid February and I'm doing my last minute ordering for spring. I've been looking for some Colocasia Gigantea Thailand bulbs for sometime, but most were over priced or not in stock or they wanted more in shipping than what the plant cost. Found them at Eldon Tropicals, ordered and received one a few days later and paid a very reasonable price. I thought I was getting a bulb in a box, but instead I got a beautiful young and vibrant plant, about 14" high with two beautiful leaves. The plant was packed VERY well and arrived in great condition. This was an online order, no hassle and immediate shipment and I am VERY pleased. I will recommend this company to friends and will no doubt be ordering more plants from them in the future.

Excellent customer service, plants are doing very well, timely shipping and delivery. Will use again and recommend to others.

Great experience! My order was shipped quickly and packaged very carefully. The plant was good sized and I even received a couple dollars back since shipping wasn't as much as initially charged! I would never expect that from any company. And they gave me handwritten tips on how to care for it in my zone. Greatly recommend doing business with this company.

I just received my first order from Eldon Tropicals, and I am extremely pleased. I ordered ginger, philodendron, and a golden lotus banana during the winter. Due to a very cold winter, Brigit offered to ship the others while waiting for my banana to break dormancy. I was fine waiting and everything shipped 3/21. The packaging was great and the plants healthy. They are planted out and doing well. I'm very pleased to find a good, reliable online nursery in FL, where I am confident the plants will be ready for our FL climate. I am preparing a new order for them now including some of their edible landscape plants!

Big, beautiful, healthy plants, great prices, speedy service. Who could ask for more? Thanks!

The plants are very healthy and Briget is helpful and friendly. She is also a kind and selfless person, helping the people of Hungury after their flooding and loss.

Consistent, reliable quality. These are simply the healthiest, freshest, and most viable plants you can order online. My multiple orders have always been timely, extremely well packaged, and better than expected. The plants I've received have always been even more mature and well established than their photos, so I always get more than my money's worth. When unpacked, the plants look like they came out of the greenhouse only moments before. Unexpected, free 'customer appreciation' gifts in your shipment are often a pleasant surprise. Email shipping notifications, fast answers to questions, and all other communications represent their outstanding service after the sale. They have my highest recommendation. You will not be disappointed. -Mike

I went to visit them about a month ago along with my father. We where both impressed with the quality of plants offered and the pricing. Her knowledge and enthusiasm for her work was very evident. Definitely a good place to do business with and I highly recommend them to anybody looking for healthy and strong plants

Got my plants yesterday. Packaging was great. It has been extremely hot, and the plants did not look stressed. They were in transit only two days from FL to TN. I was glad I read the comments on Garden Watchdog before placing my first order with this company.

this is the best experience I've had with a nursery found on the internet---I was looking for a specific rare tropical plant. they had it, they patiently and kindly told me in loving detail, and delivered the plant in perfect condition--packed carefully, shipped promptly--and priced fairly....what more can you ask for in a mail-order situation? bravo--HIGHLY recommended. Leann Barron, TN

I had my order within 5 days and am very pleased with it. Even though the outer package had gotten pretty banged up, there was another strong inner packing that kept the plant safe.

I had a great experience with this company. Shipping was within 2 weeks. One anthurim I ordered hadn;t survived the during the winter at her nursery so she adjusted my order, removed the charge and sent a complimentary plant. Packing was excellent, plant size was as expected, quality was great. I will do business with her again.
Scott(olddude)

Great communication. Waited to ship when weather was warm and plants arrived very well packaged. I'm going to order more from Eldon.

Great Great Great !!!!!!!!!! This is my first order with this company. I love my plants. They waited to send them to me because of the weather. They care. They pack great. Plants are big they were not stressed out from Florida to California. I will be back again for another order for sure. They are the best I have delt with so far.
Thanks

Great experience! My order was shipped quickly and packaged very carefully. The communication was great also....thats always important to me. I was notified every step of the way and every question I had was answered quickly.