Comments regarding Eldon Tropicals

Posted on October 05, 2007, updated November 14, 2009
I just placed my first order with this company this week, and I have already received my plants! Fast shipping, the plants arrived well packaged and look great very healthy. One of the plants was out of stock which I understand it happens, they sent me a refund for that plant and even gave me a gift plant in its place all within the same order, and to top it off they included culture and care sheets for each plant! Great plants, healthy and large. I must say they pay attention to detail, I'm very happy with my order, and I'll be ordering lots more soon, highly recommended!

I have never dealt with a better company of any kind! The plants are beautiful, healthy and so well packed that even on a large order not a single leaf was broken! The customer service is awesome, too. The company has a toll-free number and you get to talk to the owner herself. She is very friendly, kind, and incredibly knowledgeable about the plants she grows and sells. She is extremely helpful and will give you any advice and answer any questions you have about her plants. When you place your order, expect really fast shipping. There is absolutely no way this company can improve. I wish all companies were even half as good as Eldon Access, it would be a great leap forward.

I visited Eldon Accessories in person, I was working in the area and stopped by. It didn't seem like anyone was around so i left her a voice mail and started to leave. She called me back about 10 minutes later... She was in the green house and didn't hear the phone ring. Long story short, I turned around to see what she had. She had a great selection especially of aroids which I loved. I picked up a few things and she even gave me a discount for my troubles. I would definitely recommend this Nursery to anyone. She is extremely knowledgeable and very friendly. Good Company!

Eldon is the best vendor period. I have never been more impressed anyone. Personable, professional, knowledgeable. Unfortunately my experience dealing with exotic growers has been less than pleasant. Eldon is the exception and I will purchase exclusively from them from now on. Their follow-up is exceptional, their stock is beyond compare. I found them through Dave's Garden and thank them for having a great grower.

I just this week received my first order from Eldon Access. I am extremely pleased and impressed. I called on Monday (to pay with credit card). We discussed the nasty weather forecast for my area, and she shipped the plant to arrive exactly on the one warm day the same week. On top of that, she shipped a larger plant than what was ordered, at no extra charge, and a with reasonable shipping charge. Delightful person to talk to, with great email confirmations. I'm calling in my second and larger order next week! I wish that all mail-order places were this well-organized, dedicated, and knowledgeable.

I received my 2 plants yesterday, which was Wednesday. I just placed my order Friday. Very fast shipping, well packed with NO damage at all, well rooted plants with very healthy green leaves and the start of two buds - what more could one expect? A great experience and I would definetly buy from here again!!!

I ordered a Papaya and Vanilla Orchid from Eldon, and bothe were much better size than I'd seen in other catalogs for a great price. The orchid got irreperably damaged in shipping, despite being really well packed, and a perfect, even lustier replacement was sent immediately. Really nice, professional company. 'Brigitta' gave lots of great care advice on the phone, too.

Just received my first shipment from Eldon Accessories and am extremely pleased with the quality of the plants and the care of the packaging. Great communication and service. I definitely recommend this company.

I ordered a Pink Princess Philo from this company and was very impressed. I ordered it Pm on a Saturday and recieved a confirmation email just a few minutes later! Since this was a gift I asked them to leave the invoice out of the box and they were happy to do it. The plant was sent out that Monday. I have had to wait for 2 weeks from other companies before so I was very happy about the fast shipping. My friend commented on how well the plant was packaged, with such care and precision. And the plant itself was beautiful and arrived unharmed. Thanks so much! Will order from again.

The packaging was exceptional - not a crumb of dirt anywhere except at the plant roots IN the pot.

When the rubber-band was placed around the Aristolocia, the packager apparently pulled on the vine - it arrived wilty -- I tried SuperThrive, Cirkon, just got more and more wrinkled, until the leaves were dried out and just crumbling to the touch. By this time, about 5 or 6 days elapsed, and then had more trouble contacting them because their e-mail address was not functioning. But without a query or a blink, a new Aristolochia arrived, thriving. Excellent packaging, product, and customer service!

We can all relate to being a bit leary of ordering plants from the internet. Eldon accessories was one of the first companies that I decided to give a try. Let me tell you, their service is outstanding. The plants came quickly, as ordered, packaged well, and were VERY HEALTHY! I simply can't say enough about them. If you are a "crazy plant lady" like myself and love to try new, challenging or exotic plants- this is the site for you. Kudos to the Eldon owner(s) and staff!!

I have purhased twice from Eldon-a total of about 6 plants and they are about as good as there is. I've called Brigitta(?)because I have had some questions regarding care for the plants and she has been extremely helpful, even to the point of offering to send replacement plants! In fact, she sent me an extra banana plant for my troubles. Will continue to purchase from them without hesitation.

Received 2 large Musa Basjoo Banana plants in excellent condition for a very fair price for use as Christmas gifts. Arrived just 2 days after ordering over the phone. I will very definitely be ordering from this company again; highly recommended.

This was my first order with this company and I'd have to say - I was very impressed. The packaging was far better than most, and the plants were nice size with great root systems. I was also surprised that I rec'd a bonus along with my order. Will order from this company again !

I can't speak highly enough of Eldon Access. They have shown me a level of customer service I didn't think existed anymore.

Through no fault of their own my plant was not delivered. They not only shipped me a replacement free of charge but also refunded my shipping charge. The next order they added a free plant to make up for the delay in my first order.

Not only is the service outstanding but the plants are far bigger than I expected. I have come to cringe a little when I see "ships in 3 inch pot" from most vendors. My past experience was receiving little more than seedlings. The plants from Eldon were all 6 to 12" tall, had several large leaves and were in great shape when they arrived.

I'll be ordering from Eldon many times in the future.

Dave C./ TN 6b

I recently received an order from this company and was VERY pleased ~~~nice sized, healthy plants. I was also given specific growing instructions which are very helpful. I wanted to order another plant and they advised against it because it wouldn't do well here. I will definitely order from them again.

I just ordered DUTCHMAN'S PIPE- 'GIANT BRAZILIAN' $ 9.50 & while there I reviewed my past orders (Jul 2, 2006 to today).
EVERY plant i bought from Eldon Access is still living & thriving.
I can't say that about most on line shops.

I have recently order from this company. Before I could wonder where the plants were, they were at my doorstep. It was very easy to place the order online. My Black Tacca plant and Surinum Cherry arrived very safely packed, in a very timely manner. The prices are nice and the plants are healthy. I am very impressed and plan on making future purchases from them. Thanks Eldon for such a great experience.

As a fellow mail order company, it's safe to say I expect no less from people I buy from, than I expect from my self.

Eldon accessories does a top notch job with service, selection, and quality.

Their packing is exquisite, and stands up to some tough abuse, with no or very little shifting of the plants.

They're a great place to buy from if you're looking for a no hassle transaction

Keep up the good work.

Chris & Gretchen

Beautiful good-sized plants - great value for the prices.

Excellent packaging and great communication by this seller (held plants until temperatures were appropriate for shipping)
Highly recommend!

I ordered 3 musa basjoo. They came so well packed I was surprised. They even timed my shipping so that my plants didn't spend the weekend at the post office and die. This company is fantastic. Great service.

Just received my plants and they look great. They were very well packaged, labelled and healthy. They have great prices. I highly recommend them and I'll definaetly order from them again.

Aside from great prices and a unique selection, they have great customer service...a response to my email regarding when my plants would be shipped was answered immediately, and the plants arrived only 2 days later in excellent shape. And I just received a follow up email this morning from them wanting to make sure my shipment arrived in good condition. The plants look fantastic - exactly like the picture...no wait, I take that back...the 'black mystic' bromeliad looks twice as good in person.

I love this place. I ordered a Black Bat Plant and Pink Princess for my first order. I was so happy that I just ordered the White Bat Plant. (Can't have an ebony without the Ivory) My pink princess won the heart of mom so I had to order her one also. I am glad they have such a great inventory. I totally recommend this company.

My first experience with Eldon Access was just terrific. I purchased both a black and white Tacca. The black was in bloom and arrived extremely healthy and beautifully packed. The white was fine too. Brigitta even included comprehensive planting instructions with special notes as to my zone. I'll definitely purchase from this site again without hesitation.

If you ever consider mail ordering exotic plants that are easy to care for, check out http://www.eldonaccess.com FIRST! Found their website through Dave’s website as I was researching the fire spike plant or odontonema strictum last Sat, 8/5/06. Sent a question by email to the nursery at 9:22 PM and received a response at 9:45 PM Sat night! An individualized response, not automated! I had a few more questions, which were also answered promptly. I ordered three fire spike plants on Mon (8/7/06) and received the plants this Thu (8/10/06) in tip-top shape. They even had flowers already! After notifying Eldon when plants arrived, they responded with an email stating “Hope you like your new plants”. Well, I will love them. I would not have received this kind of service at a local nursery here in town.

This is a GREAT place. They answer the phone no matter what they are doing, take the order, give the total, let you know when it will shipped and how. Everthing was in great shape plus they added a very nice palm at no charge. They are now the only book mark I have for plants. I can't say enough good thing.

I first received the wrong plants. I handled it via email and it was corrected immediately. Both shipments were very well packaged allowing the plants to arrive in excellent condition. They even sent me a special gift for the inconvience.

The bottom line, they want you to be happy with your new plants and with their company and it shows.

Great place.Will be placing another order soon! We need more nurseries like this one!Plants are beautiful.

I recently ordered a banana tree, pinapple, and a vine. They were shipped the week temps were in the high 90's and I was concerned about the condition they were going to arrive in, however, they got there in great shape. They were packed well, no wilting, everything looked wonderful. I was pleased. The prices and speed were great too. I will definitely order from them again.

Plants arrived as specified and in good condition. All plants well packaged and protected. My experience with this company was positive.

I can't say enough great things about this company. Just got a large shipment from them yesterday and every plant exceeded my expectations. The basjoo banana was 2' high (other nurseries were offering it at 3"-same price) The palms were very large and everything was extremely healthy and very well packed. The communications were the best of any nursery I have dealt with-I called her on a Sat afternoon at 5:30 and she answered and spent time helping me select plants-giving me accurate info on the size of them etc. I called back and added several things and it all came.
I will tell everyone about this nursery-I wish they all were this good!!! The order came within 5 days of ordering-and the shipping cost was the best I have seen yet.

now...i need EVERYONE'S attention HERE:



This place is incredible!!!! If you are looking for fun, beautiful, unusual, the "rare", healthy, plants...look NO further because you have just found it! Not only are the plants, when you receive them so healthy and beautiful, package so well, but they are priced so reasonably that now anyone can afford to add that unusual plant to their collection.

it was just happenstance that i ended up at this site. i cannot say enough about how wonderful the communications were. an email every step along the way with my order. sometimes the one thing that makes the difference is the customer service. well, this place bends over backwards to assure that you are happy as can be.

i will be ordering yearly from them...that is for certain! you need just to take a look and you are hooked forever!

had a wonderful shipment of a triangle palms from Eldon's , very healthy and love em.. highly recommend ... shipped from florida to texas gulf coast,, ups had a delay and they were still wonderful and healthy... in texas soil now.. and doing great ..exceptional prices and services..

I ordered several Heliconias and other tropical plants. They were packed very carefully, and shipped with a careful eye on the weather so as not to damage the plants during the last vestiges of winter. The plants arrived in great shape with essentially no damage from the shipping process. I've potted them up and they are growing nicely. My experience with Eldon Accessories was very positive and I highly recommend them. I will order again next year!