Comments regarding Burpee (W. Atlee Burpee)
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Rating | Author | Content |
Negative | CaroltheDabbler (3 reviews) | On Nov 28, 2023, CaroltheDabbler (Zone 5b) wrote: I had been growing nasturtiums for several years in large planters on the front porch, using Burpee seeds because they were available at the grocery store. I was waiting till after the frost-free date and planting the seed directly into the planters, but kept getting only about 50% germination, and figured I must be doing something wrong. |
Negative | bk2 (10 reviews) | On Jul 8, 2022, bk2 wrote: I ordered a lot from burpee this spring. a couple hundred dollars worth of bare root material etc. First of all, everything I got from burpee is small and lacks vigor. When I compare the blueberries I got from burpee to the one I literally just bought at Home Depot, the one from Home Depot is three times the size of the ones from burpee. That's after what, three months? Why buy from burpee when you can get healthier plants for the same price at a store which is omnipresent throughout the US? The currant bushes I got from burpee are 1/3 the size of the currants I got from a smaller seller. Just generally, I don't recommend them for the quality of their product. It has been extremely disappointing. But beyond that, the whole reason I shopped with this company was that I was starting a large new garden and buying a lot of stuff. I thought burpee offered the security of feeling like if something died that wasn't my fault, there would be customer service that might not be present at a smaller nursery. Boy how wrong I was! It is now a month and a half after I asked for a refund for a jersey blueberry. It never grew a single leaf, I waited until the end of June and then asked for a refund. They never responded. I contacted them again. A week after that they sent me an invoice saying I would be shipped an entirely different variety of blueberry as a replacement. I responded and said I did not want that variety. No response from Burpee. I guess they have better things to do. A few more weeks went by and I asked again. A week later I get an email saying they are sorry, but either it shipped, or it didn't ship (apparently burpee has no way of determining if their orders have even shipped which, come on, am I honestly expected to believe that?) But if it HAD shipped I could refuse it, and they would give me the refund. Well. Eight days later, no shipment, no refund, not a word from Burpee. I can tell you, I will never buy another product from this company as long as I live, and I do not recommend you do either. They just don't care. |
Negative | Baddc053 (2 reviews) | On May 16, 2021, Baddc053 Brooksville, FL wrote: I tried ordering through Burpee, it didn't end well. |
Negative | Jessicaame (1 review) | On Mar 16, 2021, Jessicaame Pflugerville, TX wrote: My broccoli seedlings just arrived broken, yellow, distended, and curled. They are also way too late in the season for where I live. Even if these were going to live, which at least half of them won't, they are arriving two months after I should have planted them. It's even too late for me to get my money back and buy replacements locally. And the plants that do survive from this batch will never be healthy. I've ordered live plants through the mail before and they were well-packaged and suffered no damage, so it is possible to do it well. These are late, broken, and were definitely unhealthy even before they went into the box. I am also seeking a refund because of Burpee's "guarantee" and have yet to have any success with a refund. NEVER ordering from Burpee again |
Positive | sshairgirl (3 reviews) | On May 14, 2020, sshairgirl Cocoa, FL wrote: I recently ordered seeds from this company. They all came up except for maybe 2 or 3 there doing great! I have one cantaloupe seed which looks like something else we will have to wait and see what it is.LOL! good quality and fast shipping considering our pandemic. will order again |
Negative | DrTW (4 reviews) | On May 11, 2020, DrTW Conroe, TX wrote: Their service quality and product quality is lower than when I ordered in past years. The order I placed was “processing” for weeks before it shipped. All items ordered were listed as in stock and within their preferred shipping dates for my zone. Instead of pausing accepting new orders like many vendors did this year, they kept taking orders but under delivering. Finally, the germination rate was below expectations for varieties I have grown before with a high germination rate using their seeds. |
Negative | bibbykitty (41 reviews) | On Mar 31, 2020, bibbykitty San Antonio, TX (Zone 8b) wrote: I ordered four separate orders early this year from Burpee. Each order was worse that the previous one. The last two were each missing a plant. Customer service is non existent. They will not answer phone calls or return them. |
Negative | MountainGirl99 (1 review) | On Jul 9, 2019, MountainGirl99 Aurora, CO wrote: In the early to mid-2000's, I was an avid gardener with a ~900 sq ft garden. During that time, I was a fanatical fan of Burpee Seeds, having helped my grandfather and uncles (who used Burpee seeds) in their gardens growing up and then using their seeds in my own garden. |
Negative | Portplantia (2 reviews) | On May 22, 2019, Portplantia Portland, OR wrote: I recently placed my very first order with Burpee, 8 Torenia plants for my wife's annual Mother's Day hanging baskets. These are 4" pots and with shipping was a little over $50. I've ordered a number of plants over the years and by far these are the worst looking plants I have ever received. Lots of dried out leaves, spindly, stems cut off, broken stems, wilted stems (some), chlorotic, two looked nearly dead, and all the size of starter plants. I sent an email to Burpee with the problems clearly spelled out along with several photos. Not a single peep from them. No apology, no refund, nothing... I expected so much more from such a long established company. |
Negative | gandyman33 (14 reviews) | On May 16, 2019, gandyman33 Saint Louis, MO wrote: BURPEE really is just a seed company. Anything else should be avoided as they branch out into other offerings. I purchased Angel wing Begonias (12 plants) x 2 because I had a really good experience a couple of years ago with Whopper Begonia plants from BURPEE. Expecting a repeat performance I was disgusted with the plants that I received. They arrived wilted with yellow leaves and several had come out of the package during shipment and dirt was everywhere! Because of this I was immediately able to see the root development and it was very lacking. These were advertised as plants, however in my mind these are no more than plugs in poor condition. For $50 plus dollars I expected more, however these half dead plants were nothing like the plants that I purchased in the past. On top of that I called BURPEE to let them know of my concern and waited over 30 minutes on the phone before deciding to leave a message for a call back. According to the recorded message someone will be contacting me within 24 to 48 hours. Well tomorrow is exactly one week from when I called and I am still waiting to hear back from BURPEE. I realize it's Spring and that most nurseries are busy but they were not to busy to take my hard earned money. I wouldn't recommend BURPEE to anyone especially if you are looking for plants. |
Positive | taufgardner (22 reviews) | On May 6, 2019, taufgardner American Fork, UT wrote: Posted on November 25, 2013, updated May 6, 2019 On January 26th, 2010, taufgardner added the following: 2010 order received timely and in good condition. Burpee is consistent and I know what I'm getting. Big Mama tomato is a real winner for those who make sauce. One of the few "indeterminate" plum tomatoes and they are huge, with easy to peel thick skins. On March 23rd, 2010, taufgardner added the following: I opened my "Big Mama" seeds to find most stuck to the adhesive in part of the seed packet. The germination was only about 40%, which is unusual in my experience with Burpee and this particular variety. I contacted Burpee and was given a no-hassle assurance that a replacement is on its way. I'm a little behind the curve now for planting by seed, but think the timing will be adequate if not ideal. One other note that is not a problem with Burpee: Big Mama is more susceptible to cold than other varieties. I like to set my plants out during the day from the get go in order for them to grow sturdily and slowly in natural sunlight. This process is labor intensive, but has served me well. I got a cooler than expected day (but no frost) and lost all of the Big Mama that did germinate. The other tomatoes and peppers all did fine. So be careful in the cold with Big Mama. Although this particular seed experience (germination and packaging) hasn't been stellar, Burpee has given standard, reliable service over the many years I've ordered from them, so I know what to expect. Plus, they promptly responded to this, the one and only concern I have ever had with them. So I'm leaving my rating positive and will definitely order from them again. On January 26th, 2011, taufgardner added the following: Sorry I did not update last year after Burpee quickly replaced the aforementioned Big Mama tomato seeds. The next batch worked out fine, and did well enough that they were ready when I needed them. This year, Burpee was my primary supplier (out of about 10). I like their predictability and consistent results. A good company with solid results. Varieties are always true to type, germination rates at an acceptable level and customer service is good. On October 9th, 2011, taufgardner added the following: The White Wedding Zinnia variety was the best zinnia I have ever grown. All flowers on all plants completely double. The giant Tetra were another story. I ordered a mix, but all of the flowers were one color and single flowering, not dahlia flowered as advertised. Not at all what I expected. The Biker Billy jalapeno was terrific. Large fruits and prolific, but not as hot as billed. That's okay, because the family doesn't like the heat, but don't buy if you're expecting hotter than usual jalapenos. My results were actually milder than usual (and I planted normal jalapenos right next to the Biker Billy). The Brandy Boy tomato started out slow, but really picked up a head of steam and was the most prolific and consistent variety I grew this year. However, beware that this is a tomato that is thin skinned, easy to bruise, and does not hold well. All in all, my experience with Burpee is predictable and solid so I'll keep my review positive, but I am somewhat mixed in my opinion this year, due to less consistent results than usual. On October 26th, 2011, taufgardner added the following: On October 14th, I received a gracious response from Marsha, a customer service rep from Burpee, inquiring about the Tetra zinnia lot number, etc. for investigation. She offered a replacement. I did not feel this was necessary as my overall value from Burpee is great. She further explained that the jalapeno's heat will vary depending on growing conditions. I know that she is right and am certain that different varieties will react differently to conditions, even when planted by each other. I reiterate that the Biker Billy is a real winner and that I will plant again, likely instead of other jalapeno varieties. We liked it that much. Thanks to Burpee for good customer response and for providing consistent seeds and service year after year. On November 3rd, 2011, taufgardner added the following: Very appreciative of Burpee's response to a comment I made on this site. I was not seeking any sort of replacement and feel my overall experience with Burpee is very positive and consistent. I never contacted them directly, Burpee reached out to me after reading my earlier review. In spite of my not requesting or even feeling that I needed replacement seeds, Marsha still sent some replacement seeds on her own accord. Very gracious, and I appreciated that. On March 8th, 2012, taufgardner added the following: Another great year! Seeds came timely, germination was as expected. Am always satisfied with Burpee purchases. No unpleasant surprises. Good results. On November 25th, 2013, taufgardner added the following: This year, I tried Super Mama tomato. I LOVED this sauce tomato. Each plant was LOADED with HUGE and meaty tomatoes. Although I thought they were to be indeterminate, their habit was determinate. Ended up liking that as the tomatoes all came during a good time window. I ended up getting about 5 bushels from three plants. I ordered other seeds as well. If I want consistent, true to type seeds, I order from Burpee. In my experience through several years of growing at a level and quantity beyond a home gardener, but not at a commercial scope, I have not been disappointed with the reliability of Burpee. On May 6th, 2019, taufgardner added the following: After a few years of not planting a garden, I'm back to it. I ordered Super Steak tomatoes, Biker Billy jalapenos and several other varieties of vegetables and flowers. As usual, Burpee seeds have performed well. The plants are vigorous and I can't wait for the harvest. Thanks, Burpee, for your ongoing commitment to quality seeds and products. |
Positive | DaisyPeach (22 reviews) | On Apr 26, 2019, DaisyPeach (Zone 7a) wrote: I ordered several petunia plants in unusual varieties I can’t find locally. Was I impressed with the large box UPS delivered with my twelve plants inside. The petunias were what you’d expect from the nursery, all busting with blooming color in four inch pots! They were so well packed that there wasn’t even one broken stem, excellent job Burpee! |
Negative | floppsie (2 reviews) | On Apr 25, 2019, floppsie La Grange, IL wrote: This is NOT our fathers' Burpee! My father always used to order from them back in the 50's. Out of the catalog and mailed in a money order. Back in the days when it was a quality company with quality products and service. Like Sears. |
Positive | MVIsland (15 reviews) | On Feb 2, 2019, MVIsland MA, MA (Zone 7a) wrote: I have ordered seeds from Burpee twice in the last two months. Both times my seeds were in my house within 5 days of ordering them. I do not understand why some people are having issues with this company. I have bought from Burpee online for yers and never have had a problem. The seeds that I have ordered have had excellent germination. I am an organic vegetable grower for 3 local restaurants, and I can always count on Burpee's seeds, they have not failed me yet. I do order seeds from other companies, but Burpee will always be one of my "go-to" seed companies. |
Positive | dlaurence (11 reviews) | On Feb 1, 2019, dlaurence Richmond, MO (Zone 5a) wrote: Ordered three helenium. Well-packed, and super healthy when they arrived. My experience is a good one. |
Negative | reeve1 (59 reviews) | On Jan 25, 2019, reeve1 Plano, TX (Zone 8b) wrote: Posted on January 25, 2019, updated January 25, 2019 On January 25th, 2019, reeve1 added the following: Removed my name from their mailing list. These people don't care about their customers any longer as can be seen in their product, product quality, and customer service. |
Negative | brian1985 (3 reviews) | On Aug 24, 2018, brian1985 Cozad, NE wrote: Super slow shipping. Took them about 5-7 business days just to ship my order. If your going to order from them I would order way ahead of when you need them. Had problems with my big mama and super sauce tomato seeds germinating. The ones that did sprout didn't grow very well at all compared to the other varieties. Probably won't be using them again. |
Neutral | BuddyGardener (1 review) | On Aug 4, 2018, BuddyGardener El Monte, CA wrote: Positive due their shipping speed, ease of ordering, and packaging. Responsive to my emails for questions and refund. Website is easy to navigate. Lots of promo codes. |
Negative | KG29 (1 review) | On May 31, 2018, KG29 Warminster, PA wrote: It took over 2 weeks just to send the plant and when I called to find out why I had not received it they did not have any explanation - just that it has not sent. And when it FINALLY came they were SO SMALL, NOT worth $10 and SOOOO DRY!!! I don't know if it will live. I will NOT order from Burpees again and removed my name from their mailing list!!! |
Negative | amihvan1 (1 review) | On May 11, 2018, amihvan1 Wyandotte, MI wrote: As a first time customer I am very disappointed. I placed an order on 4/30/18. My zone is 6. My orders were to begin shipping as of March 26 for the items I purchased. I had not received any response other than the confirmation and funds withdraw. On 5/7 I sent an email inquiring as I had yet to see any shipment confirmation. I got no reply. I called on 5/11/18 and spoke with Paula. I was told that orders could take 7 to 10 days to arrive. I specified I had ordered 11 days ago and heard nothing back. I was then informed they only ship Monday thru Friday. well it had been 10 full days since I ordered and that was Monday and Fridays. She stated my order had not yet shipped but was not sure why and I should wait until next week at the end of the week to see if they shipped. I asked her to cancel my order and refund me my money. I also asked for email confirmation which I have yet to receive. I have no order and no confirmation of a refund which she also said would take another 7 to 14 days. This is a very poor example of a company for a first time buyer and I will not be purchasing from or recommending them to others. I will be proceeding with a dispute with my payee to obtain my full refund including the very expensive shipping costs. |
Positive | bradman79 (8 reviews) | On Apr 19, 2018, bradman79 Grovetown, GA (Zone 8a) wrote: I ordered annual petunias (6-pack) and tall pentas plants (x3), both products arrived healthy. Got the plants at a discounted rate in the spring and would probably use them again. |
Negative | manycats75 (2 reviews) | On Apr 18, 2018, manycats75 Hayward, CA wrote: Bought 3 determinate tomatoes from the 3/$19.99 sale online. They arrived in terrible condition with one dead and the other two very sickly. They were shipped in a plastic molded 'egg case' with most of the dirt loose in the container and very dry. These very small seedlings did not stand a chance. Comments have been left on their website. |
Negative | gregislost (9 reviews) | On Feb 9, 2018, gregislost Delhi, NY (Zone 5b) wrote: I ordered seeds in mid January, of all the companies I ordered seeds from this year Burpee's were the last to arrive, however they were also the most expensive... I was happy with the quantity of seeds, all exceeded the numbers stated BUT of the 4 types of eggplant I ordered 3 of the varieties had poor germination. Actually of all the seeds I ordered this year from many different sources, of the 30+ varieties of eggplant I had poor germination with 3 of the 4 varieties ordered from Burpee, this was a surprise considering it I thought Burpee would be a reputable company. The 3 that did not germinate well were planted side-by-side with other varieties at exactly the same time, in the same planting medium, in a climate controlled room, and the majority of the others germinated very well, most averaged in the 80% range. For example Meatball Eggplant, also from Burpee had a perfect 100% germination rate, while in the same 6 cell (3 cells of each variety with 2 seeds per cell) Shooting Star Eggplant failed with 0% germination. |
Positive | gottfriedg (4 reviews) | On Jun 20, 2017, gottfriedg Dickinson, ND wrote: Posted on June 12, 2017, updated June 20, 2017 On June 20th, 2017, gottfriedg changed the rating from negative to positive and added the following: Burpee contacted me on June 16 to ask if I'd like to have replacement plants or a refund. I appreciate the step they took here, and so I have changed my rating from negative to positive. |
Positive | LOVIE2 (14 reviews) | On Jun 5, 2017, LOVIE2 Boston, MA (Zone 6a) wrote: Posted on May 3, 2017, updated June 6, 2017 On May 3rd, 2017, LOVIE2 added the following: I swore off Burpee years ago due to their horrible customer service. I received this years catalog out of the blue and could see from some of the items offered, they are trying to step up their game. I placed an order last night so I'm chancing it one more time. It's a relatively small order (lettuce seed, pak choi seed and 3 rosemary arp plants) but this will be a test order as I'm looking for new vendors for future needs. Praying this will go well. I'll be back to update my review either way. On June 5th, 2017, LOVIE2 changed the rating from negative to positive and added the following: So far so good. I have my order and the rosemary looks awesome but I'm questioning if it's a true Arp. They are still alive and healthy looking. Very happy with this order. May add them to my rotation from this season on. |
Positive | Janna (28 reviews) | On Jun 1, 2017, Janna Mahwah, NJ (Zone 6a) wrote: Burpee’s packaging of plants is BY FAR the best I’ve ever seen! I shop online for my plants a lot, and usually get 10+ orders each season. |
Positive | raspberrypicket (5 reviews) | On May 29, 2017, raspberrypicket Circleville, OH wrote: Posted on May 8, 2016, updated May 30, 2017 On May 5th, 2014, raspberrypicket changed the rating from negative to positive and added the following: I am very happy to say I want to change my negative rating of Burpee to a positive rating. I spoke to a very nice lady named Helen and she listened to my issues and apologized for the issues I encountered. To be honest I was very surprised and thrilled they took my concerns seriously and worked out all the problems. It is obvious to me when they say they take customer service seriously they really mean it. They listened and took immediate action. I am very thankful for her help and hope to purchase plants and seeds from Burpee in the future! THANK YOU BURPEE! On May 8th, 2016, raspberrypicket added the following: In the past I have had issues with damaged plants, but Burpee was quick to resolve the problems. This year (Arrived-May 6, 2016) I purchased 12 Dragon Wing Begonias and three Starry Night Petunias. The plants arrived well packaged and in great shape. The plants were fresh, healthy and nice sized. I have purchased the Dragon Wings for several years because Burpee's price is more reasonable than local nurseries. Actually the Dragon Wings shipped were in better shape than a flat I purchased at a local nursery. I felt the Petunias were a little pricey- three for $23, however I have never seen them offered before and have never seen them for sale in local nurseries. Over all I was VERY Pleased with my purchase! I hope to buy Dragon Wings in the years to come. Raspberry Picket-Circleville, Ohio On May 29th, 2017, raspberrypicket added the following: Again this year I purchased Dragon Wing Begonias from Burpee. They were well packed and very healthy. I think it is a great price to get 12 plants for $24 bucks. At a local nursery the plants are over $4 a container. The Burpee Dragon Wings are smaller but grow very quickly! I also ordered 3 Condilla double yellow reblooming daylilies and they arrived fresh and green and are flourishing in my garden! I have become a huge fan of the unusual and beautiful Summer Gown Nasturtium. All the seeds I purchased have germinated and are growing nicely in my garden! A few years ago I had some issues with plants arriving smashed and crushed and Burpee generously replaced them and refunded my postage. I hope they continue selling the Dragon Wings at such a good price! On May 29, 2017, Burpee (W. Atlee Burpee) responded with: "On May 5, 2014 9:48 AM, Burpee (W. Atlee Burpee) responded with: We were very sorry to learn about these problems and have sent a direct message requesting more information so that we can make sure these issues have been resolved. As always, we welcome all feedback from our customers so that we can continue to meet their needs. " |
Negative | jlindblo (1 review) | On May 27, 2017, jlindblo Caldwell, ID wrote: I opened up a $2.49 pack of Burpee Batchelor Buttons (I had two packs) that I bought at Fred Meyers to cover an area that was about 1' x 2 & 1/2' I had prepared for Summer flowers. Each pack contained no more that 15 seeds (and I'm being generous) ... so the total might cover a foot square ... that is, if they all live. This is about the biggest rip-off I've seen in awhile. I will never buy another pack of Burpee ... of anything. And I'll give them the advertising they deserve. |
Neutral | Stas88 (2 reviews) | On May 13, 2017, Stas88 Greenville, NY wrote: They seem to be hit or miss. So far the gooseberries and apricots are coming in. my blackberries on the other hand have not done anything and only two raspberry bushes have started to bud, out of 5 that I planted. So I'll see what happens when the weather gets a little warmer. But I use gurneys and starkbros more than burpee because the quality of live plants seems to be better. |
Neutral | pugetblooms (6 reviews) | On May 8, 2017, pugetblooms Port Orchard, WA wrote: I have to agree with the comments that say Burpee doesn't pack well. I placed two separate orders last spring, one with blueberry plants and some bare root raspberries, one with blueberries, lilacs, huecheras, and bare root strawberries. In both orders, I noticed the plants were smaller than my usual mail order plants, and they were not packed well. I had the most issues with my Burpee plants, with my lilac dying and strawberries not working out and some raspberries not ever growing. Also, the blueberries have struggled and are still small, with one dying. We have ordered from at least 5 different mail order nurseries and Burpee had the worst outcome for us. We thought the big name would do the best. But nope! |
Positive | Kirby1864 (3 reviews) | On Apr 7, 2017, Kirby1864 Knoxville, TN wrote: I want to know what Burpee puts on their plants? I ordered numerous plants from burpee, I must say I was disappointed when I received them via Fed-ex. I was expecting bigger plants for what I paid for. I got angry and said I'd never order from Burpee again! Was I wrong, it's been 3 weeks since my order arrived,and I'm glad to say I planted exactly as the instructions said. I can tell you that at 3 weeks my blueberry bushes have grown about 3 inches the 25 strawberry plants I have planted are taking off like there's no tomorrow, they already have flowers and runners. I was so impressed I canceled from Stark Bro's. and re orederd from Burpee today! And I plan to order from Burpee in the future! |
Negative | grjmmr (3 reviews) | On Aug 4, 2016, grjmmr Marion, IA wrote: I normally grow from seed in my hydroponics system but 2 years ago I got started too late. So I ordered from Burpee and was amazed by their immense selection they have. The problem is, when I received my starter plants, they were puny almost dead looking things and I lost almost ¾’s of them after transplant. This year I tried again but as soon I received the puny pathetic plants I dropped them into my hydroponics system. This helped a little as I was able to feed them right away and I only lost about a ¼ of my plants. But selection means nothing if the plants won’t survive. I live in grow zone 5, so maybe my problem is I am getting the last of their plants, that is, all the good ones have been shipped previously. My starter plants that I got from Earl May are dwarfing the Burpee plants, so next I will just buy everything from them. On Aug 4, 2016, Burpee (W. Atlee Burpee) responded with: "On Aug 5, 2016 8:34 AM, Burpee (W. Atlee Burpee) responded with: We are very sorry to hear about this customer's unfortunate experience with our plants. Our plants are not recommended to be grown hydroponically. If customers want to grow our products hydroponically we recommend they grow them from seed. We have reached out to this customer to address the issue of his/her receiving unsatisfactory plants. We appreciate hearing of his/her experience." |
Neutral | mike6710301 (3 reviews) | On Jun 14, 2016, mike6710301 Staten Island, NY wrote: Last year I would have happily given them a positive, but what a difference a year makes. For what they charge I expect plants that grow. On Jun 14, 2016, Burpee (W. Atlee Burpee) responded with: "On Jun 15, 2016 1:30 PM, Burpee (W. Atlee Burpee) responded with: We are sorry to hear that this customer experienced poor germination with our seed, and received poor quality plants as well. We value his feedback and we have reached out to him to see what happened and how we can help. " |
Negative | marybyoung (1 review) | On May 26, 2016, marybyoung Medford, MA wrote: I ordered three dahlia showtime plants from Burpee. When they arrived, I unpacked them and set them in a sheltered place outdoors to acclimate. When I checked back two days later, the leaves were developing powdery mildew, which grew worse by the day. I called Burpee customer service and they offered to replace the plants. They arrived today looking HORRIBLE. 2 of the three had broken off near the soil line and the third was very beat up, with soil scattered all over and roots exposed. On May 26, 2016, Burpee (W. Atlee Burpee) responded with: "On May 27, 2016 12:18 PM, Burpee (W. Atlee Burpee) responded with: We were very sorry to read about this customer's two disappointing experiences with her dahlias this spring. We have reached out to her so we can research the problems further and see how we may minimize future occurrences. We always appreciate hearing from our customers about their experiences with our products, shipping and customer service, and find this feedback to be very valuable. " |
Neutral | Johntk (1 review) | On May 18, 2016, Johntk Tulsa, OK wrote: Posted on April 27, 2016, updated May 19, 2016 On May 18th, 2016, Johntk changed the rating from negative to neutral and added the following: To be fair, Burpee became more responsive after this post and they got the situation resolved. Only going as high as neutral, though, because it should never have come to this. On May 18, 2016, Burpee (W. Atlee Burpee) responded with: "On May 2, 2016 1:41 PM, Burpee (W. Atlee Burpee) responded with: We were very concerned to read about this customer's disappointing experience with our products, and with our customer service. We do respond to every email we receive and have reached out to the customer to encourage him to try again so we can replace or issue a refund for the eragrostis that were damaged. We are committed to providing top quality products and services to our customers and we are very sorry that this problem occurred with this order. " |
Negative | cherylhughey (1 review) | On May 18, 2016, cherylhughey Fenton, MO wrote: Burpee has revamped their online system. It would appear that if you have been a customer with Burpee that you may have challenges gaining access to your account history. (As an avid gardener, knowing what I purchased in the past is very important.) I tried to view my history on May 1, but remember seeing some sort of note that account histories were not available, but I could request to receive my history. Thus, I sent a note to the email provided. I did not hear back and sent another message last night. I tried to logon today, but either forgot my password or it is not longer working. Here is the message that popped up from Burpee.com. On May 18, 2016, Burpee (W. Atlee Burpee) responded with: "On May 19, 2016 5:25 PM, Burpee (W. Atlee Burpee) responded with: We apologize for the inconvenience, but the new Burpee.com website required us to start fresh with new user account information. Our customers are required to create a brand new account for future orders with their email addresses and password. The reset password is not valid, unless customers created an account after 1/19/16 on our website. |
Positive | GrowingNVegas (2 reviews) | On May 15, 2016, GrowingNVegas Las Vegas, NV (Zone 9a) wrote: This spring I placed an order for two "Sunshine Blue" and one "Misty" blueberry plants. When my order arrived the two "Sunshine Blue" plants looked great. The third plant looked a little rough; some dry and dead falling leaves and was a "Jersey" blueberry. Jersey blueberries are zoned 3-7 and I live in zone 9. This might explain why the third plant looked rough. |
Positive | rokonrae (1 review) | On May 9, 2016, rokonrae Battle Ground, WA wrote: From February to March (I placed 5 orders) I ordered several seed packets along with 16 live tomato plants and 9 live pepper plants. I received them via UPS in large boxes. Their condition is spectacular. They are quite tall, slightly bent over in their plastic shipping enclosures, but look healthy. The seeds I ordered all came a week or so after my order was placed. One specific type of tomato plant I ordered 4 of, came super leggy and very limp. The plants needed sunlight, oxygen and water. They’ve been in the garden outside for about 2 weeks and are dong spectacular. |
Neutral | soclustico (3 reviews) | On Apr 12, 2016, soclustico Seattle, WA wrote: More than a 2 week delay in shipment, would not have ordered if I had known that would be the case. On Apr 12, 2016, Burpee (W. Atlee Burpee) responded with: "On Apr 14, 2016 9:33 AM, Burpee (W. Atlee Burpee) responded with: We were sorry to read about this customer's disappointment in our shipping time. We have reached out to him so we can determine what happened with his order. Many of our products, including live plants, are shipped according to the customer's hardiness zone, which could explain the delay." |