Comments regarding Burpee (W. Atlee Burpee)
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Rating | Author | Content |
Positive | KsquaredandA (1 review) | On Mar 4, 2012, KsquaredandA Depew, NY wrote: I've had good luck with Burpee so far. For years I have received their catalogs, and never actually placed an order (big dreams, no time) This year was different, and I took the plunge to start some seeds indoors. I got 6 or 8 envelopes of various veg. and their XL growing system, because I am a notorious over-waterer. Everything came in a prompt manner, except for the plants I ordered for later, but what the heck can I do with them now anyhow? It's Buffalo in winter! So count me pleased. There was a lot of information available on their website, as far as advice and videos. It was a great resource. Now if my precious seeds just do their thing I'll be a happy camper. |
Negative | Dobelover (1 review) | On Feb 15, 2012, Dobelover Monmouth, IL wrote: I wanted to buy one pack of tomato seeds from Burpee and they charged me $4.95 for mailing approx. 30 seeds in an envelope. The Big Mama tomato seeds cost me about 33 cents apiece. I will be saving more seeds in the future. I have bought from them for years but that has changed now. |
Negative | bar55nelson (1 review) | On Feb 11, 2012, bar55nelson Fairless Hills, PA wrote: We have ordered from Burpee online as well as made purchases from the Warminster PA store. Every time we ordered a set of something (grape vines come in sets of two, for instance) one plant was thriving and the other was dead. Even replacements have arrived dead. Customer Service at the store was non-existent. No one could answer basic questions about the plants or the products. I don't even buy their seed packs from the local stores. Too expensive and the seeds don't do any better than other less expensive brands. Bye, Bye, Burpee . . . |
Positive | bjdelozier (1 review) | On Feb 11, 2012, bjdelozier Seymour, TN wrote: Placed 2 orders with Burpee for seed. Was shipped on time and arrived on time. Haven't planted anything yet, but so far all in all a good company. Good selection, as well. |
Neutral | mizznkeeper (3 reviews) | On Nov 2, 2011, mizznkeeper Lincolnville, SC wrote: Posted on October 28, 2011, updated November 2, 2011 On November 2nd, 2011, mizznkeeper changed the rating from negative to neutral and added the following: I apologize, this incident was for Burgess....I have orderded from Burpee in the past, actually these and Royal Dutch all don't have a reasonable turn around time. I have orderded from Park Seeds and they are good.... |
Positive | brooksmickey (1 review) | On Oct 5, 2011, brooksmickey wrote: I purchased the Seedless Tomatoes Burpee has out this year and they are wonderful. I have Diverticulosis and I cannot eat seed. ( Yes I can pick seeds out of regular tomatoes but they just aren't the same). I had my first tomato sandwich in about 15 years, what a treat. I also shared some tomatoes with my brother, cousin, and a neighbor who have the same condition ( they were a big hit) . The tomatoes and very sweet and very tasty. On Oct 5, 2011, Burpee (W. Atlee Burpee) responded with: "On Oct 10, 2011 1:35 PM, Burpee (W. Atlee Burpee) responded with: Thank you very much for your positive feedback on the Tomato, “Sweet Seedless” variety. We are glad that you were able to enjoy the fruits of your labor. |
Neutral | paradacrades (4 reviews) | On Aug 20, 2011, paradacrades Hilliard, FL (Zone 8b) wrote: My family has ordered seeds from Burpee for over 50 years, but for the past few years we have not done so. Today’s Burpee is not the same Burpee that my father and my grandfather ordered from. Instead of a positive or a negative, I feel I have to rate the company as neutral. I have never really had a problem with the seeds I have ordered from Burpee. The germination rate was usually pretty good, but no better than the germination rates for seeds I have ordered from other seed companies. They also have a good selection of seeds, and I have never really had a problem with customer service. The reason I give them a neutral instead of a positive is for their prices. The price of their seeds is substantially more than other seed companies, and the shipping costs are quite a bit higher than other companies as well. I will continue to buy Burpee seeds if I see something I like in the store, where the prices seem to be a little more reasonable than in the catalogue, but I will no longer order from their catalogue. Why order something from Burpee when you can get the same or a similar product from another mail-order company for quite a bit less, not to mention save quite a bit in shipping while you are at it? |
Neutral | laurieeirual (13 reviews) | On Aug 1, 2011, laurieeirual Boston, MA (Zone 5b) wrote: Posted on January 31, 2011, updated August 1, 2011 On August 1st, 2011, laurieeirual changed the rating from negative to neutral and added the following: Okay, I think I need to partially apologize to Burpee. In the end I *did* buy a few of their seed packs this year (a certain monster of an orange store is so convenient!) and they sprouted fine. |
Positive | vommarlowe (11 reviews) | On Jul 12, 2011, vommarlowe Overland Park, KS wrote: I usually order seeds from several companies each year as well as from the hardware store. For the past two years, I have had much better luck with Burpee seeds than other companies. |
Negative | trishrobinson (1 review) | On Jul 11, 2011, trishrobinson Old River-Winfree, TX wrote: I ordered tomato and pepper plants this year and had a horrible experience. Both sets of plants arrived dead or dying, and I emailed Burpee and they said they would send out a replacement order immediately. It took over 2 weeks to get replacement plants, which also arrived shriveled and some were dead. I planted the ones that had a bit of life left but they ended up dying too. I emailed Burpee again and told them what had happened but never got a response. I didn't want any replacement plants anyway because it was too late at that point to transplant anything and the heat would have killed anything new. I won't ever order plants from them again. They just can't survive the shipping and packaging. |
Positive | CTYankeegirl (12 reviews) | On Jun 25, 2011, CTYankeegirl Mystic, CT wrote: Bought two separate orders of fan flowers (Scaevola) from them and they arrived well packed and in good condition. I also bought a Cranberry Crush Hibiscus and it seems to be doing well. |
Neutral | axelweed (2 reviews) | On Jun 11, 2011, axelweed Merrimack, NH wrote: Posted on June 1, 2011, updated June 11, 2011 On June 11th, 2011, axelweed changed the rating from negative to neutral and added the following: Burpees contacted me soon after my post, apologizing profusely and refunding my money. They were going to inform the various departments of my complaints. As a result, I am changing my rating to neutral. I hope they get it together as it is an old company and they have some nice looking plants. |
Positive | JeniAnn (4 reviews) | On May 28, 2011, JeniAnn Long Grove, IA wrote: Wow! The plants that I ordered came just when they should have, and in very good shape. They are beautiful. |
Negative | russ9673 (10 reviews) | On May 24, 2011, russ9673 Denver, CO wrote: I have tried to remain positive about my experiences with Burpee, but I have to say that this year has succeeded in turning me off. When I placed my order in January I was told that all seeds were in stock and would be shipped out as soon as possible. When the order arrived 3 weeks later, 3 of the 9 seeds were not included. I called to inquire and was told that they were sold out and would ship when available. All three of these were things I did not need right away so I thought it was no big deal. Those three seed packets arrived May 10 - 3 months later. I emailed several times and was told that "they will ship soon." I guess soon is a relative concept. One of the three seeds that I was waiting on was a yellow squash. When the packet arrived I saw that there was a white sticker on the bottom of the packet with the "packed for season 2011" info on it. Out of curiousity I peeled it off to see that the date underneath was actually 2010. I called and was told that they occasionally have left over packets and those are used in following years. This sounded ok until I planted them. Out of 12 seeds started in the greenhouse on May 11, 2 have come up. I suspect that these seeds were in fact packed in 2010. I will never order from Burpee again. |
Negative | BIGjojo (2 reviews) | On May 24, 2011, BIGjojo Menifee, CA wrote: Posted on May 23, 2011, updated May 24, 2011 On May 24th, 2011, BIGjojo added the following: Well, I have to continue with my negative rating. I received my plants today, minus the horseradish. The whole reason I went with Burpee is to get horseradish in the ground. When I placed my order on April 29 there was horseradish in stock but as it took Burpee so long to send my order apparently they are now out of stock. I am very disappointed. I will now have to scramble around and try to find some horseradish to plant and hopefully someone will have it in stock. As for my "live plants" the hollyhocks are close to dead (yellow leaves and dried and dead leaves on all six of them), even the yarrow has a few yellow leaves. The daylillies are packaged quite well and I am hopeful for them. So, overall Burpee's has failed miserably. |
Negative | TeacherAmy (1 review) | On May 23, 2011, TeacherAmy Fort Mill, SC (Zone 7b) wrote: I hate writing a negative review and generally am very vocal about the positive experiences I generally have. But after several attempts at Burpee orders, I've finally given up on the company. |
Neutral | doccat5 (3 reviews) | On May 21, 2011, doccat5 Fredericksburg, VA (Zone 7b) wrote: Posted on May 17, 2011, updated May 21, 2011 On May 21st, 2011, doccat5 changed the rating from negative to neutral and added the following: I changed my comment to neutral. I did hear back from Burpee with a promise to talk to the rep I talked too and they sent a gift certificate by way of apology. I found my sweet potatoes elsewhere. |
Positive | unsightly (1 review) | On May 19, 2011, unsightly Joliet, IL wrote: I have ordered from Burpee for a few years now, and although I have also experienced plants damaged in shipping and seed packets with poor germination, overall they are a wonderful company. Their customer service reps may be a little slow getting back to you, but they always stand by their promise of a refund or replacement. They have exceeded my expectations on the customer service front whenever I have had an issue, and I will be a life long customer because of it. |
Positive | Scooty (10 reviews) | On May 2, 2011, Scooty Peterborough, United States wrote: Posted on April 30, 2011, updated May 2, 2011 On May 2nd, 2011, Scooty changed the rating from negative to positive and added the following: On the 2nd of May I received an email from Marsha that the manager had decided to send me a replacement shipment in two weeks, therefore giving me ample time to prepare the beds upon my return. I am very happy with this solution and want to thank Burpee for this gesture |
Neutral | OutlawHeart81 (1 review) | On May 2, 2011, OutlawHeart81 Albany, NY (Zone 5a) wrote: Posted on April 30, 2011, updated May 2, 2011 On May 2nd, 2011, OutlawHeart81 changed the rating from negative to neutral and added the following: was contacted via D-mail by Marsha regarding my catalogue. She said she'd send it out 1st class today, in an envelope! i have amended my rating to neutral, and will update when...if... i get my catalogue this time. a positive review will follow pending a successful purchase from their catalogue. |
Positive | cinemary (2 reviews) | On Apr 23, 2011, cinemary Ardmore, PA wrote: I order from Burpee every season and was thrilled to find a new option this year, mix & match vegetable plants. This makes it possible to mix a three pack from a selection of popular plants that they offer. Instead of having to buy 3 cherry tomato plants I was able to purchase only one and then fill in the rest of the three pack with other choices like peppers, eggplant etc. Other than that, I swear by their tomato plants and have extraordinary luck with them every season like clockwork especially now that I have discovered "Sea Magic" on their website - the most successful fertilizer I've ever tried. Keep up the good work and thanks for the great service. |
Neutral | mandabeth (2 reviews) | On Mar 30, 2011, mandabeth Elgin, IL wrote: Although I would not hesitate to purchase Burpee seeds at the local garden center, I will not bother myself with purchasing plants/seeds from their website in the future. In the Spring of 2009, I purchase several types of seeds (viola, hollyhock, and delphinium) with typically high germination rates, but nothing sprung up all Summer long; now Chicago did have an unusually cool Summer that year, but no seed germination--at all! |
Positive | brettl (4 reviews) | On Feb 27, 2011, brettl Montrose, NY wrote: Posted on February 23, 2011, updated February 28, 2011 On February 22nd, 2011, brettl changed the rating from negative to neutral and added the following: I recieved a response from a customer service rep at Burpee today (Feb22) by the name of MKLance (Marsha.) I found the response very quick when to be honest I didnt expect one. Being fair minded I informed her I would ammend my original comments. She offered to send me pellets free of charge which I thought was admirable and unexpected. She reassured me that the company does care about their customers although I think the retail division has been slack on replenishing supplys at Home Depot to a fault. It has been an inconvenience. Anyway, I will not return the unopened XL grow kits. As a matter of fact I opened a kit and started a tray of heirloom peppers tonight. The newer model with larger cells was much easier to use than the earlier model. All of the cell soil pellets exapanded no problem and I didnt have to coax any pellets to perform properly. The company has done the right thing by me even though the whole situation has wasted my time and caused me to question Burpees business practices. In my mind they have gone above my expectations. I hope they realize that they definately have other people out there looking for this product. I know even the employees at Home Depot were waiting on the replacement pellets just as I was. Burpee has not lost a customer. In perspective this situation wasnt on a serious level of problems that life can throw you, it was a hassle though. Going forward I will continue to do business with Burpee. When and if the replacement pellets do arrive as promised, I willl then ammend these comments again possibly changing the nuetral to a positive. Noticing the generally negative comments that have been reflected on this site, I genuinely believe Burpee is devoted to making wrongs right. I think everyone should realize that the company has displayed a fair tact with me and have a customer return policy that is customer friendly and responsible after reviewing it. I will continue to use Burpee products because of the fact they are willing to work with their customers to keep them happy. Thanks Burpee ! On February 27th, 2011, brettl changed the rating from neutral to positive and added the following: Burpee has gone above and beyond my expectations. Marsha from Burpee sent me 144 replacement pellets free with no shipping charged. The company rep Marsha was great, she cared. I hope they take to heart issues that I and other people on the site have had. If they dont then no change risks these type of problems will continue (no change no change.). I started one tray of the XL system (32 cells) and it seems to be a lot more user friendly than the original kit. The majority of my seeds are germinated in Burpee peat pots but I do have the one 32 cell kit started and have another one to do. I find the bigger cells more user friendly and the bigger soil disks expanded very nicely. I will continue to I look forward to working with Burpee in the future. In my experience its a whole lot easier to work with a customer than to lose one. It was nice Burpee worked with me. |
Negative | 300_lb_Tomato (2 reviews) | On Feb 26, 2011, 300_lb_Tomato Fair Lawn, NJ wrote: I have decided to post to this Dave's Garden website for the first time because for several years when I submit a post to Burpee, they don't upload it. |
Positive | ChuckP (11 reviews) | On Feb 19, 2011, ChuckP Adrian, MI wrote: My 2011 order arrived in about a week and I received what I ordered. If they don't grow well I will amend the review. |
Negative | bearcreek10 (1 review) | On Feb 2, 2011, bearcreek10 Cumberland, MD wrote: Posted on February 2, 2011, updated February 2, 2011 On February 2nd, 2011, bearcreek10 added the following: Just checked the tracking number they gave me and it shows no record of it 24 hours after it is supposedly shipped. |
Positive | rulien (12 reviews) | On Jan 11, 2011, rulien Hagerman, ID (Zone 6a) wrote: Posted on December 3, 2010, updated January 11, 2011 On December 3rd, 2010, rulien changed the rating from positive to neutral and added the following: BEWARE, if you order early... I have been a Burpee customer for many years. I have started receiving vegetable seed catalogs in the mail, and thought I would get a jump on things and place an early order (Nov. 28, 2010). I received my order today (Dec. 2, 2010) but much to my surprise, all the seeds are dated for sale by December 2010! I paid up to $5 a pack of tomato for seeds that were to be planted last year! I called customer service and was told to return the seeds for a refund. Hence, the neutral rating instead of a positive. Burpee should be ashamed of themselves for shipping last year's seed at full price. On January 11th, 2011, rulien changed the rating from neutral to positive and added the following: Wow! As a result of posting my disappointment with Burpee on Dave’s Garden Watchdog site, I was contacted by one of Burpee’s customer service staff apologizing for my dissatisfaction. Yesterday, I received a replacement order of seed packed for 2011 at no charge. Burpee said to keep the old seed or donate it to charity. I can’t ask for anything more than that, and obviously, Burpee won back my patronage. |
Neutral | FarmerMatt (2 reviews) | On Dec 21, 2010, FarmerMatt Middletown, PA wrote: All the seeds I purchased from Burpee Co. turned out well except for "Bush Bean Heavyweight 2". I had less than 10% germination no matter how I tried to grow them. Luckily Burpee guarantees that if you aren't satisfied, they'll send you new ones. |
Negative | timonsgirl (12 reviews) | On Oct 1, 2010, timonsgirl Mount Prospect, IL wrote: Posted on June 15, 2010, updated October 1, 2010 On June 14th, 2010, timonsgirl added the following: Well, it's now been 6 days since I received the overwatered replacement plants. I contacted Burpee about the problem the day they arrived. I still have yet to hear back from them. This is the worst customer service that I have ever encountered from a company. On October 1st, 2010, timonsgirl added the following: Well, I did get a refund and one of the plants survived and I did get a few tomatoes. However, after all that, they weren't the salsa tomatoes I ordered and was told they were. They were a completely different variety. Dead and dying plants, poor customer service, slow response and shipping and now this. Unreal. On Oct 1, 2010, Burpee (W. Atlee Burpee) responded with: "On Oct 1, 2010 1:17 PM, Burpee (W. Atlee Burpee) responded with: The Burpee Company is very sorry that the customer’s experience was not as good as it should have been. |
Negative | GuyInTheField (5 reviews) | On Aug 5, 2010, GuyInTheField Cranbury, NJ wrote: I had purchased Burpee Seeds many times in the past. This year, I found some Burpee seeds at Wal-mart and Lowes. I purchased them without hesitation. Most seed did not germinate and others produced maybe 1-2 seedlings. Last year, I was successful at growing Coreopsis from Burpee seed that was 2 years old. But, as I said earlier, Burpee seed purchased this year produced disappointing results. I don't know if Burpee purchased from retail outlets is of a lesser quality than that purchased from their catalog. Several emails, and promises of replacement seed or subsitutions if my seed was not available, have resulted in no outcomes. |
Negative | irishrosegirl (2 reviews) | On Jul 26, 2010, irishrosegirl Bothell, WA wrote: No more Burpee for my garden. Last year, I ordered bush bean seeds and only 15% of them came up. So, I planted all the seeds I had remaining in the package and only a few seeds grew. I emailed Burpee and they sent me a new package of bush beans, which I planted to fill in the empty spaces in my rows, and still only maybe 15% came up and those that did were spindly and deformed-looking. This year, I ordered a different kind of bush bean, thinking maybe I’d have better results, but still, very few of the seeds I planted came up. The same with the corn seeds I planted this year, only about 30% of those seeds came up. So next year I will buy my seeds somewhere else. I don’t understand what has happened to Burpee, since I have ordered from them for years and never had a problem. But after 2 years of frustration with their seeds, it’s time to move on. |
Negative | chablis040 (1 review) | On Jul 15, 2010, chablis040 Marysville, OH wrote: This is the last year I will be ordering from Burpee. Last year I ordered Sun Gold tomato plants. The tomatoes that were produced were red and the size of golf balls - and utterly bland. I contacted Burpee who told me that some plants had been mislabeled and that the mistake would not be repeated in 2010. Wrong. My first "Sun Gold" tomatoes are ripening up. On one plant the tomatoes were identical to the mislabeled plants of last year, golf-ball size, red and bland. On ANOTHER Sun Gold plant, however, I've got a huge green tomatoes about 4" from top to bottom. (!) What in the world is going on with that company! I'm not spending hard-earned money and tenderly taking care of the plants for months only to discover that they are the wrong variety - AND completely inedible to boot. Would greatly appreciate a GOOD source for the terrific Sun Gold tomato plants if anyone knows of one. |
Positive | impska (2 reviews) | On Jul 12, 2010, impska Lawrence, KS wrote: I ordered garlic and shallots from Burpee.com last autumn, due to a lack of a local supplier. I am getting my harvest now and am happy to report a nearly 100% success rate with the garlic. The shallots didn't fare as well, but I still had some success. |
Negative | jgandrg02 (6 reviews) | On Jun 24, 2010, jgandrg02 Coppell, TX wrote: I have to say that I know how to garden and these seeds I got from them are awful! Of course they sent me new seeds because the first ones I ordered had very low germination but it took another 2 weeks to get the replacement seeds and this after I got a very rude customer service person. I will not be doing business with this company ever again and I will tell others the same. There are too many other companies that have so much better customer service and products.....for instance Baker Creek, Bluestone Perennials, johnnyseeds...etc. I used to love Burpee but NO MORE!!! Horrible service!! |
Negative | dirtygyrl (7 reviews) | On Jun 24, 2010, dirtygyrl Columbia, TN wrote: Although I'm happy to see they are offering organic seeds now, this is the second order I was disappointed with. This was an order of yellow marigold seeds. The germ rate was so poor it was unbelievable!!!! Never had trouble with marigold seeds before. I planted them in different places. Out of a whole packed of seeds, I now have four plants to show for it. |
Positive | weidner (1 review) | On Jun 20, 2010, weidner Merchantville, NJ (Zone 6a) wrote: Posted on June 4, 2010, updated June 20, 2010 On June 3rd, 2010, weidner added the following: Having read all the other reviewer's positive comments, I am a bit embarrassed that I am the sole negative. Where did I go wrong? Perhaps the Burpee seeds were handled improperly somewhere along the line? I checked the pkg and they are year 2010. They and the Ferry Morse seeds were planted at the same time under the same conditions, in the same soil, etc. In addition, for 10 of the 40 Burpee Nasturtium seeds, I soaked them in water overnight after scarifying. That made no difference. I did the same with Burpee Moon Flower and Morning Glory seeds. TWO of the Burpee MG seeds and only ONE of the Moon Flower seeds germinated. Most, if not all, of the FM seeds did. Maybe the problem is with the supplier and how the seeds were stored on the rack? (All seed packs were purchased and planted in April 2010; all bore the 2010 date.) I can't figure it out. Whatever it is, it seems isolated to Burpee products. On June 4th, 2010, weidner changed the rating from negative to positive and added the following: After a few helpful e-mails from Burpee's "Marsha," I'm convinced that this company tries hard to ensure customer satisfaction. They have gone out of their way to offer suggestions, not to mention a refund or replacement for the nasturtium and morning glory seeds that failed to germinate. Let's take that negative rating I gave and make it a firm POSITIVE On June 20th, 2010, weidner added the following: Well, I have tried to make amends for the negative comment I had made earlier about Burpee seeds (see my addenda); now I have to go even further to add this: Burpee just sent me a $10 check to compensae me for my trouble in germinating the morning glory seeds! What a surprise and what a nice gesture! I'm sorry to see the most recent negative comments from other folks. I feel sure Burpee will respond and ameliorate the complaints, as they did with me. |
Negative | bleepy (12 reviews) | On Jun 10, 2010, bleepy West Islip, NY wrote: So sad to say I think it's time to give up. I 've been ordering tomato and Summerlong basil form either Cooks Garden or Burpee for a few years now but I just got a replacement order today and I have to say I'm done. They took too long to replace and the plants that came today don't look good at all. I will try the basil but I've already replaced the tomato plants on my own. This company has really gone downhill. Such a shame since the Summerlong Basil was my favorite but now looks like a Globe Basil. |
Negative | Hanna40 (1 review) | On Jun 5, 2010, Hanna40 Detroit Lakes, MN wrote: I bought my Burpee seeds at Menards. I don't know if the ones they peddle to the stores are different than the ones you order from the catalog or not? On Jun 5, 2010, Burpee (W. Atlee Burpee) responded with: "On Jun 30, 2010 1:56 PM, Burpee (W. Atlee Burpee) responded with: We guarantee all Burpee, products whether purchased through the catalog or at retail stores to the full amount of the purchase price. We can offer refund or a replacement, anytime, within a year if you are not satisfied. |
Positive | thatg33kgirl (3 reviews) | On Jun 3, 2010, thatg33kgirl Fairfield, OH wrote: Posted on May 26, 2010, updated June 3, 2010 On June 3rd, 2010, thatg33kgirl changed the rating from neutral to positive and added the following: I'm updating my status to a positive since I did receive a very friendly mail from someone at Burpee who apologized for the inconvenience and even though it wasn't asked for, went ahead and sent me a replacement for the one plant that didn't make it. That was very nice of them. :D Apparently they are very behind on emails, so again I suggest if anyone has any problems to CALL the company and you will get a response much, much faster. |
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