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Comments regarding Garden Valley Ranch

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10 positives
1 neutral
1 negative

Comments:

RatingAuthorContent
Neutral monniemon
(10 reviews)
On Mar 14, 2011, monniemon Lansdale, PA wrote:

Posted on June 25, 2010, updated March 14, 2011
Posted on June 22, 2010, updated June 25, 2010
this growing season i decided to order from garden valley ranch, i placed my orders last september. i think the customer service was GREAT! These seem to be very nice people, however, the plants i received were not the best quality, I have never had so many roses die from one order! I lost an ebb tide, honey dijon, belinda's dream, rock & roll, angel face, i lost half of my order! I have ordered from many other garden nurseries and although you may get some lost and i except that ,but half of the order, it was a great waste of my money. I have 2 other plants that are just hanging on by a thread, ( purple iceburg and a black baccarra), i did contact the company when i received the roses to let them know that they didnt look healthy, the company did let me know if they died to inform them, (i didnt ask for replacements at that time because they were not dead yet, i had 98 roses at the time and i wanted to work with them to see if they would survive,(i donot like to have the growers replace roses if they are not dead). Now it is to late to contact the growers, they have a 4/6week warranty on the roses, my roses died some 2/3 weeks after the warranty, so i didnt bother the company for that reason. Bottom line these were not the healthiest of roses to began with, at this point iam done with ordering from other gardens, i will just stick with the 2 i have been using for the last 3years.


On June 25th, 2010, monniemon changed the rating from negative to positive and added the following:

I got an email from the owner of Garden Valley ranch, and iam VERY PLEASED at the way this nursery has handled my problem with my order. They were very caring and made me feel as though my satisfaction was important to them. I had made the mistake of thinking i couldnt get replacement/refund for the roses becauses it is was past 6weeks, this company doesnot have a 6week warranty on their roses,i could have contacted them for a replacement/refund at any time (my era).

Because of the company's willingness to please their customers, the prompt attention they gave me and the option of replacement/refund, for these reasons i have changed my rating to positive. Iam willing to try it again and will be ordering from this company in the future. I have learned that a company is only as good as its customer service, and this one gets four stars from me!!!!
On March 14th, 2011, monniemon changed the rating from positive to neutral and added the following: