Comments regarding Oakhill Garden

I wrote to the company itself earlier in the day about the mislabeling of plants - I found five. Despite that, I was going to place an order after checking check here. Other people had the same issue. I decided not to order. Disappointing.

I order mainly online (everything) and have never had a unsatisfactory experience yet, until i ordered from Oakhill Garden. I couldn't believe there Iris' when visiting the site and just had to order right away. My order arrived on May 3, and the disappointment i felt once i opened the package is unexplicable. (I suspected something was wrong when the package was so light it felt as if it were empty, i ordered $100 worth of bulbs) To begin with, it was a small 4x4x4 box, with a huge wad of paper and the bulbs were thrown within this huge wad of paper. (no special packaging, in no plastic bags just sitting in the paper) the bulbs were dirty, and 3 were the size of my fingertip, out of these 3 fingertip sized bulbs one was beginning to rot. The biggest bulb (only 1)was about 2 inches. I just don't understand how bulbs this small could possibly yield plants the size of what's advertised on the site. ANYWAYS, i immediatly called the 219 # and conveyed my dissatisfaction and that i would immediately return the package EXPECTING A FULL REFUND. (I received the pkg at 11:45 am, at 12:06 pm my receipt at the USPS indicated my pkg was on its way back to IN.) I have yet to hear from anyone at Oakhill Garden. My delivery confirmation indicates the pkg was received on May 5, two days after i returned it: (Label/Receipt Number: 0307 3330 0001 2349 4921 Status: Delivered) Why has Mr. Tom not gotten in touch with me or as so much as made contact to apologize for my dissatisfaction? All I want is my money back. On the site it states a Money Back Guarantee policy and states a simple return policy, with the pkg we received a return policy with several additions to what is displayed on the site. Like a restocking fee of 25%!!! Is there a reason for that? Like it's out fault that I received bulbs in poor and unexpected conditions AND have to pay for that. I also placed an order with Holland Bulb Farms on the same day, and got that order today. I was exstatic with the clean, nicely and carefully packaged bulbs (those are bulbs). I am prepared to wait another week for a response from Mr. Tom or anyone at Oakhill Garden. I would love to add another comment on this page and state how positive the end results were of this purchase/return/ If I receive no response, I will seek legal recourses. ~"Very Dissatisfied in Massachusetts"

Never ordered from them and probably never will. Reading the comments chilled me out. I figure that between 20-40% of irises are either mislabeled, misidentified or have wrong pix and sometimes all 3. I've been in touch with the owner last year, reported a great many errors and I see the same errors this years, like the same picture used for 6 different plants with 6 different descriptions just to name one. So if you order these 6 plants, what will you get, the one pictured 6 times, 6 different ones as described or something else?... If all you want is a nice plant of whatever color or description there may be, that's not a problem, but if you're after some true to name, true to description and true to picture plants like me, that's another kind of game...

This company has too many MISLABELLED irises. What is apalling is that they changed the description of the variety to match what they have pictured. Anyone can tell you that the iris BEAUTIFUL VISION is not orange and that the iris BOHEMIAN is not purple. I contacted this company several months ago about this but no reply.

Do not order from this company if you care about getting properly identified irises.

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Thank you for your feedback. Our website is currently being updated with new pictures and profiles for our Irises. We have noted in a disclaimer on our website that the Irises picture colors are not always accurate to the ones pictured however the descriptions are accurate and up to date as they are taken directly from the American Iris Society. Oakhill Gardens is certified by the American Iris Society and has been growing for many years and several generations; however this is our first venture as a family run business into the world of internet selling. There have been some minor bumps along the road but we are continually learning. We greatly appreciate any feed back we receive in regards to our website and take all suggestion to heart. We also appreciate you visiting and will strive to meet your expectations in the future.

Tom Towle"