Comments regarding ContainerSeeds.com

Had to dispute through PayPal to get a refund. These people may as well be on Mars. You simply cannot contact them.

Never again.

I purchased seeds on 6/05/2009. I received no confirmation or any communication whatsoever from the seller. By 6/15/2009 I had rec'd nothing. I emailed on 6/16/2009 asking about the order. I received no response. I emailed again on 6/17/2009 and informed the seller that I was cancelling the order. I purchased other seeds b/c I had to get these veggies planted.

On 6/20/2009, I received the seeds from Container seeds. The postmark indicated that they were sent AFTER I cancelled the order on 6/17/2009. I emailed them AGAIN and informed them that I returned the seeds to sender unopened and that I expected a refund. I never received the refund and had to dispute the charge through my credit card.

Why you should NEVER purchase from this company:

1) Sends no confirmation of purchase or of mailing
2) Did not respond to any one of my emails. To date, I have NEVER heard from this company, despite many emails (including emails from Paypal re: the problems)
3) Sent the seeds AFTER receiving my cancellation notice
4) Failed to refund my money even after I returned the seeds.

If this company had just emailed me and said "the seeds are on their way" none of this would have happened! Untill I received the package, I thought the website/company must be defunct b/c I received no communication!

I placed an order on June 22, 2009. The PayPal payment was made on June 23. I did not receive confirmation that they recieved my order so I emailed them and called them twice. On June 30 I initiated a PayPal dispute. Later that afternoon I received a phone call from an exasperated young woman. She said that she works 7 days a week and does not have time to send email confirmations she has recieved an order and that PayPal does not offer the notification order. I felt as if I had inconvenienced her by placing an order and paying her for it. She went on to say how she would send my order out after she got home from work on July 1,2009. But oddly, posted a tracking number for my package on the PayPal dispute page. The tracking number is listed as not valid on the USPS website. So far it is not looking to good for my order. I wish I had read the other feedback before ordering from this "company". I will update on the outcome but in the meantime I would reccomend not ordering from this 'company". Happy Planting!

I have never dealt with a company like this before. They are totally schizo. A nice as can be on the phone, they don't do what they say they will and ignore e-mail, and outright lie to you about what they are sending you. I ordered 2 packs of Tumbler tomato seeds from them which is a compact plant. The ones they sent are over 4 feet tall and still growing. The others plants from those seeds were stunted. I don't think these were fresh seeds or of the variety I ordered. I called them and spoke to their child, and was referred to John. I told him the problem, and I paid for MORE seeds of another variety. I didn't even ask that they replace the others free.

John agreed to send them with shipping at his own expense, and I asked that they confirm they got my order. They never replied. Calling there I was told they would go out the next day. Well, it's two weeks and no seeds. Should be 2-3 post office days from where they are.

This is a mom and pop operation, but their disregard for their customers is just unbelievable. You would think an operation like this would try harder, but they can't be bothered.

If you need seeds, save yourself the aggravation and go elsewhere!

I placed my order on July 22nd, and my Paypal payment was processed on the 25th. I emailed the company on the 28th, 30th, and August 2nd, asking for the status of my order, and received no replies. I also tried to call and got an indistinct message; I left a message on the 29th but got no reply. The package never arrived.

Finally, on August 11th I started a Paypal dispute. The money was refunded the next day, with the note: "I did not recieve the order I got all of the orders for that day and the day after and the day before. I do not check PayPal often. I am thinking that the order got sent to a dead address. That has happened more than once."

Although I am relieved that the problem was resolved quickly, I am frustrated by the customer service (or lack thereof). I wanted to like this company, and figured that the good reviews for 2008 meant that the company had turned over a new leaf since 2007 (with so many bad reviews) but was disappointed. I will not order from containerseeds.com again.

In the middle of a paypal dispute right now to get my money back. I wish I read the reviews here first before ordering.

I will never order from ContainerSeeds.com again, and neither should you. They're unprofessional, irresponsible, and unresponsive. Here's a summary of my ordeal:
4/22/07-Ordered seeds expecting a 1-2 week turnaround based on prior order from Containerseeds.com.
5/3/07-Emailed customer service concerned that money left my account but no confirmation of my order was ever emailed to me.
5/9/07-Customer service finally emailed me back to say my order was shipped on 4/24 and that shipping normally takes 3 days to a week (customer service also seemed illiterate, stating "who's know's what happened to it between thems"--presumably meaning the Post Office loses things, who the hell knows?).
5/14/07-Emailed customer service to say my order had not arrived. Requested re-shipping.
5/15/07-Customer service responded to my request promising a full refund since my order never arrived.
5/29/07-Wrote to customer service to confirm how and when my refund would arrive.
6/6/07-Still having received neither my order nor my refund, nor even a response about when my refund would arrive, I wrote to customer service again.
6/10/07--No one from ContainerSeeds.com responded to me, so I notified the Better Business Bureau.
6/15/07--I telephoned ContainerSeeds.com to check the status of my order. A very unprofessional male (who was clearly eating and carrying on a separate conversation while talking to me) had no idea what the status of my order was, but said he'd see about getting my refund.
6/15/07--The Better Business Bureau notified me that ContainerSeeds.com responded to *their* request on my behalf for a refund.
6/21/07--I received a personal check for the refund amount, along with a ripped out sheet of spiral notebook paper with a hand written note that said "Dear XXX: Enclosed is your refund of $XX.XX" in worse penmanship than my 2nd graders. So if you're having trouble, notify the BBB and call the company. And next time get seeds elsewhere.

I ordered seeds and used Paypal but never got the order. My account was debited and my emails never answered. After reading the negative reports and similar experiences of other people I tried to call them but their phone was engaged all the time, either off the hook or busy with complaints maybe. This is no way to do business and although my amount was small I asked Paypal to resolve the issue and refund my money. Happy to say this worked and had my account credited. Thank you Paypal, but I am still looking for Tumbler tomato seeds?

I placed an order with this company on 3/14/07. The money was taken from my Paypal account on 3/14/07. I had not received my order by 5/5/07. The web site said the best way to contact them was by e-mail, so I sent an e-mail on 5/5/07 explaining that I had not received my order and would like to know what the status of my order was. I never received a response. On 5/31/07, I called the company and explained that I would like a refund on my order. I was told that I would receive a refund immediately via Paypal. It is 6/2/07 and I have received no refund. It would appear that I was just ripped off for $20.

I placed an online order with Container Seeds on March 15, 2007. Never got a response to my order. The site says they'll send the seeds by US Mail when the money is received. That should mean a week in transit at the very longest, from PA to GA. My bank shows PayPal got the money on 3/16 but I didn't get a notice from PayPal until 3/20.

No seeds have arrived.

I emailed them on 3/27 asking if they'd sent the order, since they say on the site that email is the quickest way to get questions answered.

No response.

I sent another email this morning and no response again as of yet.

I haven't called yet. They've no toll-free number.

Not answering reasonable requests for information about a late order is inexcusable.

After hearing many good things about containerseeds.com, I was
surprised and disappointed in the service I received.

I placed an online order via the website on April 25th at 8:00 PM...
I recieved no acknowledgement of the order, other than PayPal's
receipt.

I emailed on April 27th asking when I can expect my order (included all the order information as well as the PayPal receipt). That email
went unanswered.

I sent the exact same email on April 29th, again it went unanswered.

I sent the email again on the May 1st...I finally received a response
and was told that the order shipped on the 25th....hmmmm....i
questioned that, beacuse I'd placed the order at 8:00 PM on the 25th.
..I was then told that my order was personally delivered to the Post
Office on the 27th.

I emailed again on the 3rd...still no seeds...no response.

I recieved the seeds on the 4th...post marked the 3rd !!!

I received the seeds 9 days after ordering... I live just 20 miles
away !!!!

As a consolation I was sent a few extra seeds, which I didn't need.

I emailed on the 4th stating that a credit or refund of the postage
would have been more appropriate....as of 5/12/06 I've yet to get a response.

I will not do business with this company again..