Comments regarding Holland Bulb Farms
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Comments:
Rating | Author | Content |
Negative | pterostyrax (11 reviews) | On Apr 19, 2024, pterostyrax Seattle, WA wrote: The tulips I ordered were the wrong cultivar. These things happen, but this company does not give refunds. Instead I was given a gift code for the amount I had paid. But the gift code did not work online. When it failed they told me I had to call them to redeem it. Not worth the hassle for a small amount of money. |
Neutral | bk2 (9 reviews) | On Apr 18, 2024, bk2 wrote: Their bulbs seem fine. But their customer service is abysmal. When my order shipped I was sent an invoice. The invoice did not contain my whole order. I received no notice or warning at any point that different items on my order would ship separately, nor did I receive a second invoice saying that would be the case. They just deleted an item from the list and that was that. I emailed to ask if it was shipping separately . They sent me a cut and paste response that in no way addressed my question. I asked for clarification. They sent me another cut and paste answer that again completely failed to address my question. This went on for about five days. At which point I tried using online chat. Within ten seconds of starting, I was informed that the missing item would be shipping separately, scheduled for next week. Apparently someone at the company noticed because I received several emails in a very short span, all from different people, all telling me my order was shipping separately. And then I received the second order within 48 hours. Which was on the one hand nice, but on the other just made me more suspicious that they’d just completely forgotten that item and were not in fact shipping it separately until I inquired. I received everything I ordered, and with no obvious issues with the stock. So if you’re thinking of ordering bear that in mind. But the experience left a bad taste in my mouth. I’ve worked for small businesses my whole life. Being one is no excuse for poor service. All this company had to do was answer my initial email and I’d have been left with a positive experience. It would have taken less time than it took them to cut and paste their useless response. This is a really self defeating behavior and I hope for their employees sake they figure out that they should respond to inquiries instead of ignoring them and sending faqs. |
Negative | Texasbeegarden (1 review) | On Mar 4, 2024, Texasbeegarden wrote: Very negative experience I ordered a ton of bulbs from them all came with mold and the box was and bulbs were calling with aphids. I don't recommend at all. |
Negative | LadyIDO (1 review) | On Jul 18, 2023, LadyIDO Brisbane, CA wrote: Posted on July 18, 2023, updated July 18, 2023 On July 18th, 2023, LadyIDO added the following: The rep got back to me and showed me the image requirement of their guarantee. It was too late for me but FYI for those who want to take a chance with them. |
Negative | canna15 (1 review) | On Jul 6, 2023, canna15 wrote: I purchased Muscadet Oriental Lilies from this company, planted per package instructions after the freeze in late May 2023, and fertilized and watered them assiduously. They never pierced the surface of the soil--in other words, they were rotten! Holland Bulbs announces on their web page that they have a 100% guarantee or your money back. I have sent them emails, called their 800 number leaving messages, and used their chat line. No response after a number of days of trying. The company is completely unresponsive, and I suggest you avoid them. They'll take your money, send you defective merchandise, and then ignore you completely |
Negative | runner429 (1 review) | On Jun 28, 2023, runner429 Stony Point, United States wrote: There is no real customer service with this company. They reply to email with a prescribed standard company statement. There is no actual reply from someone within their "customer service" no matter how many times you send an email concerning an issue with your order. Their website option to chat with someone never opens. It does not open. |
Negative | sharekk (1 review) | On Oct 28, 2022, sharekk wrote: They shipped me shriveled and rotten tubers, and when I called this out, they responded that per their policy they would only return store credit (which means I'd have to spend even more money at their store to purchase and ship anything new). Absolute scam - I refuse to spend any more money for dead plant parts. Beware of what looks like a deal because it's probably not and their "guarantee" just guarantees you throw good money after bad :-( |
Negative | Burt1959 (1 review) | On May 30, 2022, Burt1959 Americus, GA wrote: I ordered two things: one a fall bulb set and the other a spring bulb set. The fall bulbs will not ship for a while, and I hope they are better than the spring ones. This post is about the spring cannas -- 3 'Pretoria'. |
Negative | AMMNashville (1 review) | On Mar 31, 2022, AMMNashville Nashville, TN wrote: At least 3 items were mislabeled- so far- that I know of. I've sent messages and written reviews (which aren't published) but haven't received a response. Unfortunately, I spent a bunch of money on their site for this Spring's bulbs. It's like they don't care. |
Negative | kidhorn (13 reviews) | On Mar 21, 2022, kidhorn Redland, MD wrote: Bought 4 clematis. Arrived in bags with a draw string. The draw string opened during shipping and dirt spilled all over the inside of the box and exposed roots. The tops of 2 of them had died. The roots seem OK, so I'll plant and hope I get top growth in a month or 2. Not going to bother asking for a refund if any fail. After reading reviews, seems more trouble than it's worth. |
Negative | Katomic (1 review) | On Feb 16, 2022, Katomic Durham, NC wrote: I have had two terrible experiences with this company and no longer order from them. In one case, they did not ship out my (very ordinary) order for EIGHT weeks, cutting down significantly on the planting time I had available. In the other instance, they were going to hold the fall clearance bulbs I ordered until mid-March to ship, a good six weeks after I ordered them. ??! I have no idea how they stay in business with their shipping policies. They do NOT tell you about their long shipping delays, by the way, not when you order and not in your rder confirmation or account history. Nor do they offer tracking of your orders. You have to contact them every time you want to check on an order. |
Negative | LindaLorraine (1 review) | On Dec 12, 2021, LindaLorraine Buckeye, AZ wrote: I made the mistake of ordering Louisiana Iris from this company. And I really made a mistake ordering three batches of them. They arrived late, very late. They were completely dried up and desiccated. Just garbage. But like a fool I went ahead and planted them thinking maybe there might be some life left in them. |
Negative | Sniglette (2 reviews) | On Jul 12, 2021, Sniglette San Diego, CA wrote: After two months, repeated emails, and TWO complaints to the BBB, this company FINALLY refunded my money. It took serious coercion. |
Negative | Agrey (1 review) | On Jul 10, 2021, Agrey Greenville, RI wrote: Some of my orders were fine, but they were mainly hosta roots and some dried bulbs. When ordering may night salvia and sedum roots, autumn joy sedum and lily bulbs that had gone on sale the roots were dried out beyond the point of return and the bulbs were rotting. I have emailed them for refunds. The only roots that were find were the hosta. All others were too dried to revive. The only bulbs that were fine were the ones that come dried out. Anything that has some moisture was rotting and gross. Perhaps I should never trust sale time items as they probably aren't packaged well enough to survive for months in plastic bags. Repainting my first floor had me tied up until Mid may when I then began on my gaden. But one would think items should come in reasonable condition and able to survive. What a waste of money. Never again. |
Negative | Zoe57 (2 reviews) | On May 12, 2021, Zoe57 Mobile, AL wrote: DO NOT order from this company!! Wish I had read the reviews before I ordered 2 White Lava Elephant Ears. I guess they were actual bulbs, but they were basically dried up clumps of "something." I planted and watered them anyway but the chances of them growing anything green are slim to none. I emailed the company but like so many reviews they didn't bother to respond. Since I only spent around $20 I'm done. But BUYER BEWARE. |
Neutral | weedsfree (9 reviews) | On May 4, 2021, weedsfree Magna, UT (Zone 7a) wrote: So far so good. The orienpet lilies I ordered were a very good size and healthy with the exception of maybe one bulb which the scales were spread apart, the top growth was broken and it sounded hollow. They were already growing but looked as though something was placed on them while they grew. Not a real complaint or problem for me. The roots looked good. |
Negative | LafayetteCO (1 review) | On Apr 26, 2021, LafayetteCO Lafayette, CO wrote: Do NOT order from this company. You'd likely receive dead plants, and worse yet, they would ignore you when you contact them. |
Negative | PineRidge1 (1 review) | On Apr 2, 2021, PineRidge1 Bastrop, TX wrote: I ordered 10 Major Wheeler Honeysuckle plants on February 28th and received them mid-March. The plants were in horrible condition when I received them as they were wilted, dried out, and bare root in loose packing. I have never received plants in such horrible condition. I reported this to Holland Bulb Farms immediately and was told that they were in shock from shipping. I was told to plant them and the roots would still be viable and would begin to grow new growth. Two weeks later, all previous growth had completely died and no new growth has appeared so, I contacted them again, only to be told it could be 6-8 weeks for the dead plants to recover from the shock before they begin to grow again (are you kidding me, dead plants never recover). I was told to contact them again in a couple months if there is no growth and they refused to send replacements or issue a refund . No one plants in the spring to wait until summer before growth even appears. They could have easily replaced them but wouldn't. Their 100% guarantee is just lip-service to make you feel as though they will stand behind their products... they won't. |
Negative | IAdoreFlowers (1 review) | On Dec 17, 2020, IAdoreFlowers Fairfield, IA wrote: Posted on December 11, 2020, updated December 18, 2020 On December 8th, 2020, IAdoreFlowers added the following: Update: I've also filed a claim about this order on the Better Business Bureau web site. I suggest that you go to that site and read about Holland Bulb Farms there -- read the complaints (most not solved to the satisfaction of the customer), and the reviews. On December 11th, 2020, IAdoreFlowers added the following: Dec. 11th now, and still nothing from Holland Bulb farms. No reply to voicemail message left, no reply to email sent Dec 4th (except an automated reply that said), "Thank you so much for contacting us! Here at Holland Bulb Farms, we appreciate your business and hope you are all staying safe. Please note that our current ship time for spring planted bulbs is between 3-5 business after an order is placed. If you ordered fall planted bulbs, those will start shipping mid-September based on your hardiness zone. Once your order ships you will receive an email with tracking information. Our staff is working diligently to reply to all emails in the order they were received. We kindly ask that you send one email request to help keep volumes down and ensure we are able to assist all customers in a timely manner." _________________________ Ha, that note that they ship within 3 - 5 days from the day of the order. ........ Note: I see that they were very happy to charge my card for this order on Dec. 18th, the day I placed the order. Unlike most places that do the charge when they're going to ship. So they've had my money for nearly a month, but have done nothing for it. I WANT A REFUND! On December 11th, 2020, IAdoreFlowers added the following: Correction to what I wrote today: Holland Bulb Farms charged my credit card on November 18th (I had written Dec. 18th) On December 17th, 2020, IAdoreFlowers added the following: Dec. 18th, another week has gone by, still nothing from HBF. And I'm in Iowa, the ground is now frozen, no way to plant anything. From other reviews here and on the Better Business Bureau, I see that this is common -- shipping can often take 6 or more weeks. Of course if HBF put this on their web site, they wouldn't get any orders. But it does seem to be their way of doing business. Take the money, ship whenever they feel like it, nevermind what this does on the customer's end of things. |
Negative | Bobbyj2020 (1 review) | On Oct 31, 2020, Bobbyj2020 West Buxton, ME wrote: Some bulbs received were rotten. Left email and phone messages over several days and have never received a reply. Poor customer service and bulbs were small as well as some being rotten. Buyer beware! On Oct 31, 2020, Holland Bulb Farms responded with: "On Nov 16, 2020 10:35 AM, Holland Bulb Farms responded with: Hi Bobby, |
Neutral | DahliasForDays (4 reviews) | On Aug 5, 2020, DahliasForDays Oakland, CA wrote: A mixed bag. The prices are good, but sometimes you get what you pay for. Over the past few years, I've ordered glads, begonias, bearded irises, butterfly weeds and a variety of lilies. The lilies were the best thing I've purchased from them and come back stronger every year. The glads were a steal and also come back stronger each year. The iris bulbs were tiny in comparison to bulbs from other companies with similar prices. The butterfly weeds never grew. The begonias bloomed once and never again. Of note, they are not good about telling you when something is out of stock; it just doesn't show up and you have to ask for a refund, which they provide, but still. After writing this review, I now understand why I haven't ordered from them recently...you just don't know what you're going to get. On Aug 5, 2020, Holland Bulb Farms responded with: "On Nov 16, 2020 10:57 AM, Holland Bulb Farms responded with: Hello, |
Negative | OliDoli (1 review) | On Jul 25, 2020, OliDoli Pittsburgh, PA wrote: Bought 12 daylily bulbs back in 2018. I spent over $64. The bulbs were small but I planted them as soon as I received them following the directions fully. I keep waiting for them to grow. I have a very hard time understanding why none of them grew. I've been a gardener for over 15 years. While I understand they won't guarantee after the first year I kept hoping, was struggling with polymyalgia rheumatica so was overwhelmed by health issues so didn't follow through. My recommendation is to pay more for plants and avoid bareroot. On Jul 25, 2020, Holland Bulb Farms responded with: "On Nov 16, 2020 10:30 AM, Holland Bulb Farms responded with: Hi there, |
Negative | anna111 (1 review) | On Jul 5, 2020, anna111 Chapel Hill, NC wrote: Holland Bulb Farm does NOT care to send the right products. On Jul 5, 2020, Holland Bulb Farms responded with: "On Nov 16, 2020 10:26 AM, Holland Bulb Farms responded with: Hi Anna, |
Negative | chivelu (5 reviews) | On Jun 23, 2020, chivelu Mohawk, NY wrote: Posted on June 13, 2019, updated June 23, 2020 On June 23rd, 2020, chivelu changed the rating from positive to negative and added the following: The peony bloomed as a single red, not a japanese form Charles Burgess as labelled. Customer service argued that i had received the correct plant despite photo evidence. I didnt bother to dispute that the pink "rasberry queen" poppy bloomed red. Argumentative Customer Service with no real horticulture knowledge. On Jun 23, 2020, Holland Bulb Farms responded with: "On Aug 20, 2019 10:32 AM, Holland Bulb Farms responded with: We are happy to hear that the replacement poppies and peonies grew! Thanks for updating us and for being patient while we got the replacements sent out to you! " |
Negative | Pinetucky (49 reviews) | On Jun 10, 2020, Pinetucky Swainsboro, GA (Zone 8b) wrote: I placed a small order this past spring for lilies and dahlias. The items arrived on time and looked fine. However now that they have bloomed, I see neither are the ones I ordered. The Salmon Party lilies turned out to be bright yellow solid type and the Orange Glory dahlias turned out to be a burgundy and a different smaller form. I also ordered a honeysuckle which has not bloomed, so I cannot comment on it. I will not waste my money here again. On Jun 10, 2020, Holland Bulb Farms responded with: "On Nov 16, 2020 10:16 AM, Holland Bulb Farms responded with: Hi Pinetucky, |
Negative | jesseteeeters (1 review) | On Nov 26, 2019, jesseteeeters Jersey City, NJ wrote: ***DO NOT BUY FROM THIS COMPANY*** Wow. This company has THE WORST CUSTOMER SERVICE. They sent a package of bulbs, uninsured, which was delivered to the incorrect address by an incompetent USPS worker. The company then insists that since the post office delivered a package to somewhere (not the correct address), they are absolved of any responsibility. We spent over $400 this year with them and will never use them again. I tried both via phone and via chat to reach someone that was interested in customer service. Here's a sample of what i got: On Nov 26, 2019, Holland Bulb Farms responded with: "On Nov 26, 2019 9:41 AM, Holland Bulb Farms responded with: Hello. Thank you for your past business and for leaving a review. I'm so sorry to hear you were not satisfied with the service you received from our company. Here at Holland Bulb Farms we strive to offer the very best in quality products and customer service. It appears you had 4 order this Fall with the first 3 being delivered in good quality and in a timely manner. Unfortunately it appears the 4th package was delivered to the wrong address via USPS. The address was correct on our end, unfortunately the carrier made a mistake. After several conversations, it was established that since USPS delivered the package to the wrong address, you would have to file a claim with them. We did reach out to USPS to help resolve the situation for you. Since the package was just delivered a couple doors down from you, they suggested we call your local post office, filing a claim would not be necessary. They would be more than happy to retrieve the package from the wrong address and deliver it to you, since it was their mistake. Unfortunately your local post office does not answer the phone and their inbox is full. We are continuing to try to reach them with no success. Again, we do apologize and as soon as we are able, we will have the post office retrieve the package that was delivered to the wrong address and sent to you. Our customer service department is working diligently to try to resolve this for you and hope we are able to get in touch with your local post office soon to make sure that package gets to you. Thank you." |
Positive | RebeccaLynn (25 reviews) | On Jul 21, 2019, RebeccaLynn Winston Salem, NC (Zone 7a) wrote: Posted on July 14, 2018, updated July 21, 2019 On February 19th, 2012, RebeccaLynn added the following: The glads from Holland Bulb Farms bloomed beautifully in my 2011 garden and I'm preparing to place an order for summer blooming bulbs for 2012. This has been a mild winter (so far) and I'm interested in seeing how many glads will come back up in my zone 7a garden. On March 31st, 2012, RebeccaLynn added the following: The glads from last year are coming up! Also, the new order that I placed in late February has arrived, and everything looks good except for the Alstroemeria. These fleshy roots are packed in small plastic bags. The yellow alstroemeria root is very tiny, but it seems to be alive. The plastic bag containing the orange alstroemeria was...EMPTY- just a bag of peat, no plant. I will contact Holland Bulb Farms and request a replacement. Everything else (begonias, RoseTurtlehead, columbine and ranunculus) is planted. On April 9th, 2012, RebeccaLynn added the following: I called Holland Bulb Farms this morning to report that in my recent order the plastic bag which should have contained an orange alstroemeria arrived empty. The customer service representative said a replacement would be shipped right away. On April 12th, 2012, RebeccaLynn added the following: Today, April 12, I received the orange alstroemeria that was missing from my recent order from Holland Bulb Farms. I am very satisfied with their customer service. On March 26th, 2013, RebeccaLynn added the following: Yesterday I received the bulbs that I ordered in January: tall phlox, double oriental lilies, and calla lilies. The double oriental lily bulbs are especially large and nice. Spring is slow in coming here in the Piedmont of N.C. this year and daytime and nighttime temperatures are abnormally cold, but I plan to plant tomorrow. On May 11th, 2013, RebeccaLynn added the following: I couldn't resist ordering some double oriental and double asiatic lilies and a glory lily at the very end of April. They arrived very quickly, and I opened the box the same day it arrived. I was surprised to find that the oriental and asiatic bulbs were already sprouting. I planted them at the proper depths the very next day. We left for a beach vacation the day after that. We're back now, and I'm contemplating those bulbs and hoping for the best, even though they were already sprouting when I planted them. I've had very good success with Holland Bulb farms many times in the past. Can't wait to see how these bulbs do this summer! On July 2nd, 2013, RebeccaLynn added the following: The double oriental lilies - both Magic Star and Broken Heart - are in bloom now, and they are absolutely beautiful! If they are offered next spring, I will buy more. On March 23rd, 2014, RebeccaLynn added the following: My order of double oriental lily bulbs and begonia tubers have arrived and they are large and healthy. Looking forward to planting them and waiting to see their beautiful blooms in mid summer. I continue to be pleased with Holland Bulb Farms products and service. On June 5th, 2014, RebeccaLynn added the following: Holland Bulb Farms has their lily bulbs on sale now, so I ordered three pkgs of Double Oriental Lilies (9 bulbs) a few days ago. They arrived today, and I immediately unpacked them and planted them in my perennial garden. I am worried about them because nearly all of them have sprouted big time, and some have even feathered. I have planted sprouting lily bulbs from Holland before with good outcomes, but some of these sprouts were 3 inches or more and fluffy. We'll see what happens. I'm not changing my rating because my experience with this company has been positive in the past. On March 27th, 2015, RebeccaLynn added the following: I just received my bulb order and once again, everything looks great. I continue to be pleased with Holland Bulb Farms' service, value, and quality. On March 21st, 2016, RebeccaLynn added the following: In January I ordered five pkgs of lilies - Oriental and Asiatic- and a pack of Painted Lady climbing beans. They arrived today which is perfect for planting in my zone 7 garden. All of the bulbs look good; they'll be in the ground tomorrow. On June 13th, 2016, RebeccaLynn added the following: Because Holland Bulb Farms has their summer bulbs on sale now, I placed an order last week for more Oriental lily bulbs: mixed doubles, Muscadet, and Soft Music. They arrived today. All were sprouted big time except for Soft Music. I planted them promptly and carefully, watering them well. Now I'll hope for the best. On March 23rd, 2017, RebeccaLynn added the following: In January I placed an order for 12 Roselily Elena Double Oriental Lily bulbs. I had never seen that variety before, and they looked amazing on their website. The package arrived today. All bulbs looked like they were fresh and in good condition. I will plant them this weekend. On April 3rd, 2017, RebeccaLynn added the following: Oh no! My Rip Van Winkle daffodils are blooming beautifully today! But, they may not be Rip Van Winkles after all. I submitted a beautiful picture to Davesgarden Plant Files, but the admin rejected my photo. Said they weren't in fact Rip Van Winkle. Holland Bulb Farms sold the bulbs to me as Rip Van Winkle. They sure look like real Van Winkles, but Davesgarden says "no." On May 12th, 2018, RebeccaLynn added the following: My most recent order from Holland Bulb Farms was for two jumbo packs of Stargazer Lilies. They arrived this week, about a week after I placed my order. The bulbs look very good. I've planted about half of them, and will plant the remaining 10 bulbs tomorrow. It's VERY hot for early May. On July 13th, 2018, RebeccaLynn added the following: In late June,, I placed an order for Oriental lilies: Sumatra, Acapulco, Grand Tourismo, and mixed. They arrived quickly. A few were sprouting - to be expected because it's very late in the season to be ordering and planting summer blooming lilies. They are in the (very dry) ground now. I'm looking forward to seeing beautiful blooms in a month or so. I'm keeping them watered. On July 21st, 2019, RebeccaLynn added the following: I placed two orders in spring 2019. The March order contained "Forever Susan" Asiatic Lily, "Stuttgart" Canna, and "Iron Cross" Oxalis bulbs. Everything arrived healthy and fresh. The May order contained mixed Asiatic lily, "Pieton" lily, "Red Velvet lily, and "Lady Alice" species bulbs. They arrived in early summer and were in various early stages of sprouting. I planted the bulbs promptly and everything is thriving. Now, if I could only keep those darn rabbits out of my flower garden! On Jul 21, 2019, Holland Bulb Farms responded with: "On Nov 14, 2011 3:55 PM, Holland Bulb Farms responded with: We know it is a little late to ask, but how did the gladiolus turn out? It sounds like you were very satisfied upon receiving them and we want to be sure that satisfaction continued! If you have pictures we would love to see them. Thank you again for your feedback, and we hope we can serve you again in the future! On Apr 2, 2012 7:43 AM, Holland Bulb Farms added: Hi Rebecca Lynn, On Apr 4, 2017 10:34 AM, Holland Bulb Farms added: Hi Rebecca-- |
Negative | w08833 (9 reviews) | On Jun 12, 2019, w08833 Lebanon, NJ wrote: I ordered Lily of the Valley. On Jun 12, 2019, Holland Bulb Farms responded with: "On Aug 20, 2019 10:38 AM, Holland Bulb Farms responded with: We are sorry to hear your disappointment in the original shipment of the Lily of the Valley. Some plants are eager to grow even when stored in our coolers. We know that the roots for next year would be sent out in great condition, however also understand you not wanting to wait until next year. Our customer service team issued a refund for the entire order amount on June 6th. Again, we are sorry that these didn't work out, but we have done all we could to make the situation right. " |
Positive | amf94597 (7 reviews) | On May 20, 2019, amf94597 Mebane, NC (Zone 7a) wrote: At the end of the summer 2018 growing season, I ordered one of their $100 clearance grab bags. Most of the plant starts in the box were dead wisps that never grew, but the calladiums, begonias, dahlias, hostas, lilies, and daylilies were excellent and grew (I had dozens of huge flower blooms in August/September). This year, most of the bulbs/rhizomes have sprouted (and it's entirely my fault for not lifting the calladium as they do not overwinter in North Carolina as I failed to realize since I was new to the state). The grab bag was, overall, an excellent experience and good value for the money--I got to try some items like astilbe I would not have purchased and did not bother contacting Holland Bulb Farm about the dead plant starts as I was dealing with some personal issues at the time and did not have the time. On May 20, 2019, Holland Bulb Farms responded with: "On Aug 20, 2019 10:40 AM, Holland Bulb Farms responded with: Thanks for the positive review, we are happy to hear your satisfaction! Sounds like the grab bag provided plenty of late-season color for you! We are excited to hear how the lilies turn out that you just ordered, please keep us updated! Thanks again for trying out our products, we hope to help you fill up that large empty yard:)" |
Negative | mariazipp (1 review) | On Apr 19, 2019, mariazipp Saint Petersburg, FL wrote: Placed order for callas and cannas in March 2019. Received dead rotten bulbs/rhizomes. Contacted customer service day after delivery and they requested pictures of bulbs. Sent pictures that same day and CS said they would contact me with their findings of whether I would get replacements if their findings deemed it but would not get refund. On Apr 19, 2019, Holland Bulb Farms responded with: "On Aug 20, 2019 11:29 AM, Holland Bulb Farms responded with: We are so sorry to hear your disappointment in the canna and calla bulbs you received. We see a note in your account from 3/25 that the first shipment was bad, and it appears we as you stated made a replacement order. We did not know the replacement order was also received in poor condition. Please contact us info@hollandbulbfarms.com and we will be happy to issue a credit for the value of the original order. So sorry about these errors, we certainly would not want to send you 2 orders with bulbs you were not satisfied with. " |
Positive | mumsmums (4 reviews) | On Jan 4, 2019, mumsmums Manvel, TX wrote: had good results with their daffodil bulbs On Jan 4, 2019, Holland Bulb Farms responded with: "On Aug 20, 2019 11:30 AM, Holland Bulb Farms responded with: We are happy to hear your enjoyed the daffodil bulbs you got from out company! Thanks for the positive review!" |
Negative | ikenobo (4 reviews) | On Jul 1, 2018, ikenobo Oriskany, NY wrote: Do not order from this company. I added a message to their order form to ship my order the first week of May. They sent it much earlier. I requested this date because I would not be home until this time. The bulbs sat in the cold on the porch for weeks. When I wrote to get a free replacement as their guarantee states I was told that those messages are rarely read. The bulbs have not grown and I still cannot get a replacement from these nasty people. Bulbs are sold everywhere so choose a company that reads requests they put in the order form and from companies who really willing to back up their guarantee. On Jul 1, 2018, Holland Bulb Farms responded with: "On Aug 1, 2018 2:22 PM, Holland Bulb Farms responded with: Dear ikenobo: |
Negative | jedwards29 (1 review) | On May 14, 2018, jedwards29 Muncie, IN wrote: I have ordered personally and have had good luck... but I ordered for this year for the company I work for ... It wasn't the biggest order ever. but I ordered poppies in the middle of April. yeah late I know but I really wanted to start establishing them and maybe get a late flower or two. well I wait a month and nothing. so I call the company 3-4 times before I got a hold of someone. well this is what I got from Jenny the operations manager who has no superior apparently cause when I asked for a number or to speak to them she refused. She told me the poppies had not made it through the winter and they over sold them due to not finding the issue until about the time I ordered. They ended up refunding my money and gave a credit.... so the biggest problem I have is the way this was handled. They took my money and did nothing else to contact me about their inventory issue. she did apologize for the problem but that came with all kinds of excuses from they are a fall planted item- to they fill thousands of orders with only 6 employees- to im not sure who didn't contact you to let you know the situation - to explaining to me about how perennials grow. but the biggest kicker was near the end of the conversation she asked if there were anything else I wanted to tell her because she had other customers waiting and I was taking up her time... On May 14, 2018, Holland Bulb Farms responded with: "On May 14, 2018 2:03 PM, Holland Bulb Farms responded with: James-- We did speak earlier today and I sent you an email about this. We are still sorry we weren't able to fill your order, and that we don't have record of you being contacted about us not having any more of the poppies you ordered. We were under the impression that all the orders with these poppies that weren't able to be filled were contacted by one of our customer service agents, we apologize if we some how missed contacting you. We did refund the order today and issue a $25 merchandise credit, as you were very upset with us. We were doing what we could to try to resolve the matter. We did have other customers waiting on the lines, and after we offered the refund and credit to you, we felt we had closed the order and could not provide any further assistance to you. I did not say you were taking up my time, but I did ask if there was anything else we could help you with, as I had other customers to help. We know you aren't happy with us, and we really do try to do our best to fill orders and communicate with our customers, however sometimes mistakes happen and we are sorry that this mistake happened with your order. |
Negative | ImaLilyGirl (4 reviews) | On Nov 1, 2017, ImaLilyGirl Omaha, NE wrote: I ordered about $100 worth of flowers for the 2017 growing season. Some of them either did not grow or were not the colors I ordered, so they credited my account. I will say those that grew did amazing. The largest issue came when I contacted the company regarding a new order that I had placed. It had been multiple weeks and I needed to get the order in the ground before fall. The representative who answered the chat was SO RUDE and SNIPPY. She actually claimed that I "interrupted her" ... It was a CHAT... You CAN NOT "INTERRUPT." That was just the first of many snide comments she made. I sent and email to the company and instead of doing anything about the horrible service, Jennifer San Filippo the Operations Manager did not even acknowledge the issue. On Nov 1, 2017, Holland Bulb Farms responded with: "On Nov 6, 2017 10:52 AM, Holland Bulb Farms responded with: Hi Iamlilygirl, |
Positive | Dudeofthelilies (1 review) | On Oct 14, 2017, Dudeofthelilies Chelmsford, MA wrote: Just got my shipment of lily bulbs from Holland Bulbs. On Oct 14, 2017, Holland Bulb Farms responded with: "On Nov 6, 2017 10:46 AM, Holland Bulb Farms responded with: HI Dude of the Lilies-- |
Neutral | LOVIE2 (13 reviews) | On Jun 13, 2017, LOVIE2 Boston, MA (Zone 6a) wrote: Posted on June 5, 2017, updated June 13, 2017 On June 13th, 2017, LOVIE2 added the following: Email has been submitted (as requested) as of this morning. Hope this is addressed quickly. On Jun 13, 2017, Holland Bulb Farms responded with: "On Jun 6, 2017 1:49 PM, Holland Bulb Farms responded with: Hi-- |
Negative | amazindirt (7 reviews) | On Jun 2, 2017, amazindirt mid-state, TN (Zone 7a) wrote: Posted on May 9, 2017, updated June 2, 2017 On May 9th, 2017, amazindirt added the following: edit 5/9/17 -- I credit Holland Bulb Farms for their quick response to my complaint, and I have accepted an offer of replacement plants. I these replacement plants end up being true to label, I will update my comments here to reflect that. I'll also post an update if the replacements are still not true to label. On June 2nd, 2017, amazindirt added the following: Update on the replacement plants: The hosta I received as a replacement is still not the variety ordered. I had ordered "Beach Boy", but both the original plant I received and its replacement are solid-green plants. Interestingly, these appear to be two different varieties: one has a nice thick substance, blue color, puckering, and slight cupping (it might turn out to be Abiqua Drinking Gourd); the other is greener, with thin leaf substance, and the slugs already love it. Both are growing well, but not what I ordered. Only one of the replacement cannas has sprouted so far -- it does at least look like Stuttgart this time. Again, I applaud Holland Bulb's customer service -- they responded quickly and professionally and shipped my replacements graciously. However, I'm not going to order from a company that uses such untrustworthy suppliers. When I spend money on plants, I at least expect to get what I ordered! On Jun 2, 2017, Holland Bulb Farms responded with: "On May 8, 2017 11:33 AM, Holland Bulb Farms responded with: Thank you for your recent order and for leaving a review on the items you ordered. We are sorry to hear that the Cannas and Hosta are not coming up as they should be. We certainly did not intend for this to happen, and would like to offer a refund for those items or replacements for those items at no cost to you. Please let us know which you prefer! On Jun 2, 2017 1:19 PM, Holland Bulb Farms added: We are very sorry that the replacement hosta also aren't growing correctly. We will be sure to let our supplier know of this error. We would be happy to issue a refund for the Beach Boy hosta if you would like. Please contact us info@hollandbulbfarms.com if you would like the refund for the original purchase price. |
Positive | Happydog2004 (1 review) | On May 19, 2017, Happydog2004 Belmont, MA wrote: My first experience, and already I LOVE this company! I was looking to buy astilbes to plant this season. I searched on a number of websites, but many of them had bad reviews. Then I read the many positive reviews for Holland Bulb Farms and figured I'd give it a shot. What a pleasant surprise! I placed my order a week ago, and a few days later, it was delivered to my doorstep. The plants were lively and healthy, with a few exceptions. I chatted with customer service to explain the situation, and here is their response: |
Positive | piscesxander (6 reviews) | On May 9, 2017, piscesxander Sacramento, CA wrote: Over the years I've ordered many bulbs from Holland Bulb and I have always been more than happy with them. They send very healthy and large bulbs at a great price and value. Many other mail order plant dealers play overinflated musical chairs with their prices but Holland Bulb always has excellent prices and great quality products. The only thing I'd really wish for from them was a bigger variety, their catalogue of more exotic and flashy items is rather small, yet what they do offer has always arrived top notch and grown beautifully for me. However, when it comes to quality over quantity or variety they win hands down - and if the variety is smaller than so be it, it's well worth it to order beautiful hearty specimens from them every time! On May 9, 2017, Holland Bulb Farms responded with: "On May 9, 2017 7:12 AM, Holland Bulb Farms responded with: We are so happy to hear your excitement and praise for our company! We certainly strive to have the top size quality bulbs, at affordable prices. If you have any requests for more exotic, unusual or hard to find items please let us know by emailing info@hollandbulbfarms.com. We will see if the items you request are available as we always add at least 20 new items each season! Thanks again for your kind words about our company, we greatly appreciate them. |