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Comments regarding 123Ponds.com

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19 positives
3 neutrals
17 negatives

Comments:

RatingAuthorContent
Neutral jamewsmi
(1 review)		 On Apr 26, 2008, jamewsmi Hermitage, TN wrote:

We came across this website and could not believe the ratings. We have used 123ponds.com for the last 5 years and have been nothing but pleased with them. There prices have always been fair, they have free shipping get my orders to me fast and support is always good. I have used there online support and called tem on may occasions and always got what I needed. We start our pond up usually around March or April depending on the weather and can order 5-10 times per year from them. My experience has been a very pleasant one and I highly recommend you try them for yourself. The internet is always a place where people take the time to gripe rather than praise. I offer them praise and I am sure you will too. James


Note from the Garden Watchdog editors:

It is the stated policy of the Watchdog that companies cannot pose as customers to inflate their rating. The rating for this review has been changed from positive to neutral so that it would not affect the overall rating given by customers.
On Apr 26, 2008, 123Ponds.com responded with:

"On Nov 30, 2009 2:02 PM, 123Ponds.com responded with:

Garden watchdog says that companies cannot pose as customers.

This was not us doing this review. It seems that this site should be called Negative Watchdog. If a customer has a positive thing to say they shoot it down. You wont find a comment like this on a negative review. "
Neutral pondingman111
(2 reviews)		 On Jun 7, 2007, pondingman111 Paramount, CA wrote:

I have tried 123Ponds.com many times and I am very, very happy with them. Free shipping was the reason I first went with them. I have compared prices and at first it may seem that the prices are a little higher but when you see the competitions shipping costs and compare to $0 for 123Ponds.com you will see they have the better deal.

I will note my best experience with them. I ordered a pump back in Jan of 07 and it turned out to be too small. I called them and spoke to Allen. He asked me alot of questions and determined that I had ordered a pump that was 1/4 the size of what I needed. He allowed me to return the pump with no restocking fee even though it was used and shipped me out the right pump. The flow was perfect down my waterfall. Glad I took his advice and wish I would have called him from the start.

I have since called Allen for each need that comes up. I have bought my Savio skimmer, savio filter, uv lights and some bacteria from them. the uv lights were amazing when i installed my pond it was good for about 4 weeks and then the green water came so I called allen and suggested the uv instead of chemicals. Within 2 days of installing the uv the pond was clear as a bell.

I will continue to use them and have recommended them to my friends, family and koi club. Its not easy to find a large family run business that cares about what they sell and that is so enthusiastic about the products that they sell.


Note from the Garden Watchdog editors:

It is the stated policy of the Watchdog that companies cannot pose as customers to inflate their rating. The rating for this review has been changed from positive to neutral so that it would not affect the overall rating given by customers.
On Jun 7, 2007, 123Ponds.com responded with:

"On Nov 30, 2009 2:03 PM, 123Ponds.com responded with:

Garden watchdog says that companies cannot pose as customers.

This was not us doing this review. It seems that this site should be called Negative Watchdog. If a customer has a positive thing to say they shoot it down. You wont find a comment like this on a negative review. "
Neutral james12292
(1 review)		 On Feb 24, 2006, james12292 Seattle, WA wrote:

They were very quick to ship! Order was here by ups ground in 4 days. Order was correct and with free ground shipping we were very happy. They also had a large selection of fittings and tubing and when we emailed them for advise our email was answered back within 20 minutes; talk about great service. We placed the order after there cutoff time yet they still got our order out the same day. We will be buying all of our pond supplies from 123ponds.com in the future.


Note from the Garden Watchdog editors:

It is the stated policy of the Watchdog that companies cannot pose as customers to inflate their rating. The rating for this review has been changed from positive to neutral so that it would not affect the overall rating given by customers.
On Feb 24, 2006, 123Ponds.com responded with:

"On Nov 30, 2009 2:03 PM, 123Ponds.com responded with:

Garden watchdog says that companies cannot pose as customers.

This was not us doing this review. It seems that this site should be called Negative Watchdog. If a customer has a positive thing to say they shoot it down. You wont find a comment like this on a negative review. "