123Ponds.com
Supplies for Water Gardening1500 Desoto Road
Sarasota, Florida 34234 (United States)
Reviews:
Displaying the 39 most recent reviews
Rating | Content | |
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Positive | On Apr 28, 2022, joycep (1 reviews)
from Ypsilanti, MI I love this company, have been getting pond supplies for 7 years from them. The website design is very user friendly, prices clearly stated. Their customer service is outstanding! They respond quickly to email inquiries and ship the products quickly. Online retailers should use these guys as the gold standard. I will never go anywhere else for my pond needs. | |
Positive | On Apr 18, 2022, mvmcnair (1 reviews)
from Franklin, NC In early March I decided to upgrade my family’s koi pond. We get so much enjoyment from it and we want to be good stewards for and enjoy our pets. At the time I was not attached to any single online vendor and just happened upon 123ponds.com. My first order included an Ultima II filter, pvc fittings, pvc flexible tubing. Second included an EasyPro pump, emergency pump shutoff, flow meter and a few other assorted items. Email updates after my orders were prompt and shipping was within a couple of days. Great so far. The one and only problem I had was with the filter. I did not contact them about it as I am the kind of guy that likes to figure things out; work the puzzle, take a break and come back to it. At first I thought I mis-sized the pump, but I was very careful to choose a pump based on the filter requirements. I was finally able to confirm the issue was an error in manufacturing. At that moment I contacted 123ponds and provided pictures, supporting YouTube video and diagram. They reached out to the manufacturer and handled everything. Working with this company has really been a breath of fresh air and they will continue to have my business. | |
Negative | On Jun 23, 2020, DanS32137 (1 reviews)
from Downingtown, PA Posted on June 23, 2020, updated June 23, 2020 THIEVES...All I ca say about these scum bags. Purchased an item from 123 Ponds, Item was 120.00 They only refunded $52.00. Said item was damaged. Return was sent back in the original factory packaging and the original box they sent it in packed with packed in peanuts. Charged me the original shipping fee and 15%.restocking fee. It cost me $30.00 to ship back and ended up with $52 refund. They sent pictures of the box and not damaged. In my mho looking at the reviews this is the MO of this vendor . On June 23rd, 2020, DanS32137 added the following: All I say about them is STAY WAY Purchased an item from 123 Ponds, Item was 120.00 They only refunded $52.00. Said item was damaged. Return was sent back in the original factory packaging and the original box they sent it in packed with peanuts. Charged me the original shipping fee and 15% restocking fee. It cost me $30.00 to ship back and ended up with $52 refund. They sent pictures of the box and not damaged. In my mho looking at the reviews this is the MO of this vendor . Company representative comment on June 23, 2020: On Jun 23, 2020 12:47 PM, 123Ponds.com responded with: When someone posts a published post of defamation of character we have problems with this. We are not thieves or scumbags and their is no proof of this. | |
Positive | On Aug 8, 2019, armydad45 (1 reviews)
from Hopwood, PA I cannot say enough how great this company has been through the years. My orders always arrive quick and even with the free shipping. It is easy to shop at 123Ponds. They always have what I need and ship promptly. I usually purchase several things at a time and shipping is always free. Prices are very good too. Sometimes I shop around a little and I have seen prices occasionally better but after shipping charges its always more so I keep coming back. I Have called many times when I have issues with my pond and Nadia is always wonderful suggesting the right items to make it right. Been dealing with Nadia on the phone for over 10 years now. | |
Positive | On Oct 14, 2016, EmuAndrea (1 reviews)
from Dade City, FL I received fantastic support from 123Ponds.com when I was purchasing a replacement pond pump. The number of pumps to choose from on line was overwhelming. Then I located 123Ponds.com and was directed to the perfect replacement pump. The support person took an extraordinary amount of time to make sure I had the correct product. We emailed pump photos back and forth and viola my new pump arrived the NEXT day! Thank you 123Ponds.com! | |
Negative | On Sep 9, 2016, doglawur (1 reviews)
from Olive Branch, MS Ordered pond liner and unfortunately, the contractor dug the pond too large and I needed to return the liner they shipped for a larger one. The one I received was unopened and still on the pallet. Nadia Steiner, who apparently is one of the owners, is potentially one of the rudest and inflexible customer service people I've ever had to contend with. Not only did she refuse to return my numerous phone calls, but she refused to help me with the return shipping. It would have been a simple matter for them to pick up the liner when they delivered the new one, but Nadia flatly stated that was my responsibility. Further, their "restocking" fee is outrageous. Between the shipping and fees, it virtually totaled the cost of the liner. Further, when I proposed that I drive from Tennessee to Florida to save all shipping costs, she stated I would still be charged for shipping. I've decided, based on her despicable behavior, to sell the original liner own my own and never have anything else to do with 123 ponds. I've looked at other reviews regarding this company and wish I had seen them before I placed my order. Despite their claim of tremendous success, their negatives outnumber their positives on certain cites, all pertaining to customer service. I filed a complaint with the BBB as well and will let it stand, based upon the total disregard by Nadia of my situation. Note they they are perfectly willing to take the unopened liner back because I would be spending even more money on a larger liner and indeed, they provided a RGA ticket for that purpose. That said, why wouldn't they. They get to sell the original liner twice at full cost, (plus fees) plus another new, larger liner and never bear shipping costs. Company representative comment on September 9, 2016: On Sep 9, 2016 1:50 PM, 123Ponds.com responded with: Hi Madison, | |
Positive | On Aug 30, 2016, jrblue (1 reviews)
from Murphy, NC We reached out to 123ponds.com when we decided to build our 23 foot pondless stream/waterfall. They provided us with options and a complete list of the parts we would need. Their recommendations and advice were spot on and we now have a beautiful water feature beside the house. Technical assistance, responsiveness, prompt shipping and courteous employees are what made our experience with them absolutely top notch. I highly recommend them for your next project. | |
Positive | On Aug 9, 2016, mggarraty (1 reviews)
from Grapevine, TX I ordered a Cal Pump T4000 from 123 ponds and it arrived the day it was supposed to but unfortunately it did not work. I filled out the necessary form and I received a reply the next morning saying they would be sending a replacement asap. The replacement came very quickly (3 or 4 days) so I hooked it up and it worked great. I have been doing business online for many years and have never received service as good as this before. They have a customer for life. | |
Positive | On Jun 25, 2016, zonian64 (1 reviews)
from Concord, NC Ordered mag pump and TetraPond filter on a Monday after lunch. My order was delivered on Thursday after lunch. Company states 2-10 business days. I got my order in 3. To me that is great service. | |
Positive | On May 24, 2016, yorkieone (1 reviews)
from Hamden, CT FIRST TIME USER OF 123PONDS.COM AND I WAS VERY PLEASED WITH THEIR SERVICE.MY POND PUMP AND UV FILTER HAD TO BE REPLACE .THEY HAD BOTH ITEMS IDENTICAL TO MY ORIGINALS IN STOCK.I PLACED THE ORDER LATE WEDNESDAY AFTERNOON AND RECIEVED IT SATURDAY MORNING.AWSOME SERVICE!!! IT WAS PACKAGED NICLEY AND BOTH PUMP AND FILTER WERE IN PERFECT CONDITION.I WAS ABLE TO GET MY POND BACK UP AND RUNNING IN LESS THAN THREE DAYS.I WILL ALWAYS USE 123PONDS.COM AND WILL RECOMMEND THEM TO ALL MY FRIENDS. | |
Positive | On May 18, 2016, Donaldsheldon (1 reviews)
from Avon, OH I was very frustrated with a technical problem. When I was connected to Nadia in technical support all of that changed. She listened, she checked with the manufacturer, and she stuck with it until my problem was completely resolved. And all of this was accomplished in just over an hour. Too often we have all had quite the opposite experience with technical assistance. Not this time. Thank you Nadia for a job well done and for leaving me with my problem solved and a very satisfied customer. D.S. | |
Positive | On May 17, 2016, Bobberstop (1 reviews)
from Lawrenceburg, KY I needed an impeller assembly for my model 18B pond pump. The local stores here were more expensive than 123ponds even with shipping included. I ordered the part on a Thursday and it arrived from Florida to Kentucky the following Monday, you can bet I will be giving them a call again in the future. I plan on doing some upgrades to my waterfall creek and they are in the plans. Thank you 123ponds for the professional help on the phone, the easy website navigation and the speedy delivery. Joe | |
Negative | On Apr 28, 2016, PennyDaisyBosco (1 reviews)
from Northridge, CA I placed an online order with this company after they were closed for business. They only allow cancellations via email (see below) which I did shortly after placing. Their fulfillment department conveniently didn't read the cancellation email, which should have been waiting for them when they arrived for work. Instead, they filled the order, but did not ship it, so they could claim I would be subject to the 10% admin fee. Needless to say, I have filed a dispute with my credit card company. **BUYER BEWARE**. 15. Canceled orders regardless of when placed are subject to a 10% administrative fee IF we can cancel it before being pulled, packed and shipped. Please ask questions prior to ordering and if there are concerns prior to ordering, please let us address them before you submit your order. Cancellations must be done by e-mail in writing to support@123ponds.com Company representative comment on April 29, 2016: On Apr 29, 2016 4:30 PM, 123Ponds.com responded with: The order was placed at night and just as our website says orders are fed right to the warehouse for processing which was done during our night shift. The order was already processed, packaged and shipped when the customer service staff came in the next morning. Cancelling of order is hard work and a full reversal of all the work involved it processing it. Also we have to get a staff member to stop their job and go through all the parcels to find this one. This can take 1-2 hours sometimes and other customers may suffer because their packages may not get out. | |
Negative | On Jul 9, 2015, accarusogardner (1 reviews)
from Deerfield Beach, FL Posted on July 7, 2015, updated July 9, 2015 I ordered a replacement pump impeller for about $50. They sent the part, but is looked dirty and used. I installed anyway and it immediately failed and broke. I called three different times and had to reexplain the problem each time. They were rude, and told me they would send me a response yet none came. On final call to them I was told to return the part, at my expense, which I did, along with their return authorization. I was also told that they would deduct 30% restocking fee. The part was defective, not being returned, and there should be no restocking fee. Regardless, the part was returned three weeks ago and they have issued no refund whatsoever and now refuse. This has taken far too much time and effort all to no avail. Terrible service and attitude. On July 9th, 2015, accarusogardner added the following: 7-9-15 - I will add that based on the company response, the "honesty" comment is ironic. I called three times and explained the problem clearly each time. Either this company has a total disconnect between the complaints to customer service and related communication to management, or they have completely misrepresented the facts intentionally in their reply. Either way, this is a waste of time and I can only be thankful that I did not purchase a big ticket item that had a problem. Company representative comment on July 9, 2015: On Jul 7, 2015 12:46 PM, 123Ponds.com responded with: Hi Anthony, On Jul 9, 2015 3:27 PM, 123Ponds.com added: Hi Anthony, On Jul 9, 2015 5:22 PM, 123Ponds.com added: This would be like you buying a car, crashing it and then trying to bring it back to the dealer. | |
Negative | On Jun 7, 2015, silverfinch (1 reviews)
from South Jordan, UT I ordered a ph tester from 123 ponds on May 18 and now 20 days later still do not have to product. I have left a phone message, been contacted from customer service via email about the message, talked to customer service on the phone 2 times, and returned emails, and still have no resolution. The last person I talked to last week, did not even get back to me. I was told at one point after not receiving product, it was scheduled to arrive on June 1 but it never came. I made a big mistake not checking the reviews before ordering from them. They have horrible customer service. Their web site seems very professional, but with such horrible customer service, I wonder how they stay in business. I have at times started to wonder if they are a scam. Company representative comment on July 7, 2015: On Jul 7, 2015 12:24 PM, 123Ponds.com responded with: Hi Greg, | |
Negative | On May 28, 2014, Barrel (1 reviews)
from Shingletown, CA VERY NEGATIVE. I ordered and received a new pump for our pond. When the box arrived the outer shipping box was in perfect condition and the pump was well packed inside with lots of plastic peanuts. Low and behold, the pump box was crushed on the top and the box had been badly resealed, something that should have been noticed by 123ponds BEFORE it was shipped. Our fish were not doing well because our old pump had gone out so we decided to try it anyway to provide oxygen. This pump did not work and it was now quite obvious that someone else had returned it and it was resent to us. I have sent three e-mail, phoned but only get a machine, and filed out and sent a request to them for a return number. All done within the past 10 day with NO response from them. Do not, DO NOT, order anything from them that may have a problem and need to be returned. They have very deaf ears. Disappointed in California. | |
Negative | On May 7, 2014, jdluttrell (1 reviews)
from Fuquay-Varina, NC Lousy customer service. The also shipped damaged filters to me and did not want to replace them. That is the good thing about the web, plenty of other places to buy. Company representative comment on May 7, 2014: On May 7, 2014 5:42 PM, 123Ponds.com responded with: We will tell our side of what happened with this unfortunate incident: | |
Positive | On Oct 17, 2013, alchemus (1 reviews)
from Loves Park, IL So far my experience with 123ponds has been surprisingly positive. Ordered my filter, recieved confirmation of order almost immediately, and was sent tracking information all on the first business am following my ordering the product. I also contacted customer support about suitable pumps specific to my needs. Recieved a very prompt answer. The associate gave me several options with pros and cons. Im ordering the pumps next week.I really do like this company. I read the return policies and dont have any complaints. If it cant be returned make sure its the right item before you order it. Im ordering a pond liner next spring. It will be from 123. The filter arrived on time. It works great. | |
Negative | On Jun 2, 2012, dwilbourne (1 reviews)
from Virginia Beach, VA Ordered and received a pond liner and underlayment. Had no idea the product was not returnable although afterwards, when I dug through the web site's return policies, one can see that liners are not returnable. Unless shoppers are savvy enough to check the return policies before ordering, they could be out of luck - there is no indication of such at the time of ordering. Also, I question the policy on liners in the first place. When I called, the girl said it was because other shoppers had returned damaged liners. OK, so why not credit shoppers *after* the product has been returned and inspected? Girl said she would call me back and never did. Not impressive - I spent more than $2500 with these guys and they cannot remember to call me back? I would shop elsewhere. I am really sorry to didn't check DG before ordering - the company has more negative reviews than positive ones and I would have been more careful. | |
Negative | On Jul 13, 2011, wgreens92 (1 reviews)
from Beach Haven, NJ I purchased a pond filter from 123Ponds on 6/1/11. I received the product promptly in good condition. However, the filter seemed too small for my application. I made arrangements to return the filter for the price paid less cost of original shipping. The company received the returned product, per UPS, on June 13. A week later I called and spoke with Nadia who informed me that it takes the company a while to process credits (why?). I called again on July 12 and Nadia said "if I spend time on the phone with you I won't be able to process credits". I finally contacted PayPal. PayPal immediately took over the problem and will issue me the full refund. I am a professional. I know business enterprise. 123Ponds IS FLAWED. DO BUSINESS WITH THEM AT RISK. Company representative comment on July 13, 2011: On Jul 13, 2011 11:59 AM, 123Ponds.com responded with: So basically we someone would be at risk dealing with us because you placed your order online and shipped the correct item promptly to you with Free Shipping I will add and at a very competitive price. | |
Positive | On Dec 9, 2009, TDGTIRE (1 reviews)
from Macon, GA Before purchasing, I read the comments on this page. I went ahead and ordered a 3 way valve for my swimming pool. I ordered the valve at 1:00pm on Thursday, it shipped the same day and I received it on Monday, as described and I am installing it today. Seems like pretty good service and fair pricing to me. Company representative comment on December 9, 2009: On Dec 9, 2009 3:32 PM, 123Ponds.com responded with: Thank you for your positive feedback! It is very much appreciated and we provided the same great service that provide to all of our customers. We are glad that you took the time to write about it and for initially trusting our company 123Ponds.com | |
Negative | On Nov 30, 2009, ben2261 (1 reviews)
from Moorpark, CA I ordered a Muck-Vac from 123ponds in order to remove leaves from my koi pond. Despite having more than enough water pressure (70 psi in my case), it was unable to vacuum even the smallest leaves. When I contacted 123ponds about returning it, they refused to accept it because it had been used. I explained that there was no way of knowing the unit wouldn't work without testing it under actual conditions. They still refused. Subsequently, I contacted the manufacturer of the unit, Odyssey Systems. They said they accept returns all the time from their distributors. However, they had never heard of 123ponds. Therefore, my problem is with 123ponds and not the manufacturer. I strongly discourage anyone from purchasing from 123ponds. Their prices are great, but if you need to return the item- fuggedaboutit! Company representative comment on November 30, 2009: On Nov 30, 2009 1:57 PM, 123Ponds.com responded with: Hi Ben2261, | |
Negative | On Nov 4, 2009, cyclone5243 (1 reviews)
from Council Bluffs, IA I ordered three pond liners from this company in early Sept. After reading the description on the liners, I decided that they would not work. I immediately called back to cancel. the order. No answer ON THEIR ORDER LINE (???). I left a message on their voicemail, asking them to cancel. I never got a response. But two weeks later, the liners showed up on my front porch. I called them, and thus began the run-around. The only responses I got from them were disrepectful retorts. (Did you returns are handled by the the owner?) I finally gave up talking to them. (16 unreturned calls) I refused the order, UPS returned it to them. (per 123 ponds instructions, on the internet page) Of course, I never got a credit for the return. If you've read their responses to some of the other feedbacks, you can see what kind of bush-league operators they are. With so many reputable companies out there, why oh why would someone even CONSIDER USING THESE YAHOOS? Company representative comment on November 4, 2009: On Nov 4, 2009 12:43 PM, 123Ponds.com responded with: Actually you ordered two pond liners and made sure you even called back to confirm the order with the rep and wanted to make sure the order was shipped that day. The rep made sure that the order was turned around within minutes and on the UPS truck that day. The next morning we received your voice mail that you wanted to cancel the order but it was too late as we could not stop a shipment that is transit. We sent an email letting you know this and it was not until the package was received by you then refused back to ups that we had any further correspondence. Per the site it does not tell you to refuse the shipment. It DOES tell you that there are restocking fees and and that UPS charges us both ways. It also tells you that orders cannot be canceled one placed although to email us and we will do our best. You did not email us. | |
Negative | On Jun 1, 2009, bwd (1 reviews)
I purchased in good faith a Muc Vac and have tried to contact the company through email and by phone having to leave a message. I have purchased previous products but did not need to contact the company. This Vac is not satisfactory and I think it should have a warning of unreliability. I will fight this and will get this taken off my credit and as a result will never do business with this company again, if this is the case. If they did not feel it was a problem with the item they would be emailing me back or calling. Company representative comment on June 2, 2009: On Jun 1, 2009 8:54 PM, 123Ponds.com responded with: We are sorry to hear about this. Please call us right away toll-free 1-866-426-7663 we have not received any calls or emails in reference to a Muck Vac. This is the reason for not contacting you back. We try Monday - Friday to reply to emails and phone calls within 24 hours. Most within 12 hours. | |
Positive | On Apr 6, 2009, harlo (1 reviews)
from Jacksonville, FL This morning, after reading the comments on 123Ponds.com, I decided to add my two cents worth. I found 123Ponds via a Google search about 3 years ago. I have ordered three or four times. Each time my order was shipped same day. Each time my order was complete and well packed. Price comparison brings me back because, even though I pay FL sales tax, I find their prices to be the lowest, particularly on barley products. Of course, I have never bought a product, used it and then attempted to return it. Also, I know how to handle warranty issues, so I have not encountered the problems of the whiners. Good website, fast shipping, good pricing. Give them a try. | |
Negative | On Aug 20, 2008, pscyta (1 reviews)
from Elmhurst, NY I was a first time and last time customer of 123ponds.com. I brought a Alpine floating fountain with led lights for $149.99 and within 2 weeks, most of the lights weren't working. Call them up and they advised me that I must deal with the manufacturer for ALL warranty issues. Call up Alpine and sent the defective parts out....that was in April 2008...Now it's October 2008...and NOTHING! Every time I call them.....We'll send out a new part.... and yet I'm still waiting....6months!!!! Forget 123ponds.com and Alpine products. | |
Positive | On Jun 18, 2008, chs_tennis (1 reviews)
from Abilene, TX 123Ponds, if I could give them 10 stars I would! Twice in the last 6 months I have had to contact the customer service. Each time they have more than gone out of their way to assist me in getting my problems resolved. The first was with trouble shooting an equipment repair. The second was getting a warranty replacement. The customer service gentlemen remembered who I was, my original purchase, contacted the manufacturer, emailed my invoice and arranged a replacement for me. All I had to do was send a thank you note. I will exclusively use 123Ponds for all my pond needs. | |
Positive | On May 14, 2008, RHolcomb (1 reviews)
from Doylestown, OH I'm a first time buyer with 123ponds.com. The best test of customer service is when something has gone wrong (unfortunately) - and we certainly had a chance to test it. There were two important items that didn't arrive as part of our pond kit. Frankly I was worried that we'd have trouble getting our missing products, as I'm always leery of a new supplier, particularly over the internet. I am thrilled to report that 123ponds.com was immediately responsive to my appeal for help, and the communication throughout the resolution process was exceptional. What a relief! They are shipping my missing pieces today, and we should be back in business in time for our do-it-yourself pond installation during our vacation early next week. Exceptional customer service!!! | |
Positive | On May 13, 2008, krezelbk (1 reviews)
from Midlothian, VA I have been a satisfied customer of 123 Ponds since 2005. I was referred to them by my father and I can honestly say I have not had a bad experience yet. Both the product offering and customer service are outstanding. A great example is last Sunday my pump died to my pond filter. I placed an order for a new pump on Monday after 3 - I called customer service to ask about when I should expect delivery (just in case I needed to expedite it) and explained the situation of having a pond full of fish with no filtration. The service rep I spoke with said that she would watch for my order and do what she could to have it put on that day's shipment. My pump arrived Wednesday!! Thank you again 123 Ponds!! | |
Neutral | On Apr 26, 2008, jamewsmi (1 reviews)
from Hermitage, TN We came across this website and could not believe the ratings. We have used 123ponds.com for the last 5 years and have been nothing but pleased with them. There prices have always been fair, they have free shipping get my orders to me fast and support is always good. I have used there online support and called tem on may occasions and always got what I needed. We start our pond up usually around March or April depending on the weather and can order 5-10 times per year from them. My experience has been a very pleasant one and I highly recommend you try them for yourself. The internet is always a place where people take the time to gripe rather than praise. I offer them praise and I am sure you will too. James Note from the Garden Watchdog editors:It is the stated policy of the Watchdog that companies cannot pose as customers to inflate their rating. The rating for this review has been changed from positive to neutral so that it would not affect the overall rating given by customers.Company representative comment on November 30, 2009: On Nov 30, 2009 2:02 PM, 123Ponds.com responded with: Garden watchdog says that companies cannot pose as customers. | |
Negative | On Apr 24, 2008, DetroitMark (1 reviews)
from Detroit, MI This is a comment that deals strictly with 123Pond's customer service. The pump they sold me has burned out in just a few weeks ... but hopefully it will be under warranty so I'm not too concerned about that. What I take issue with is how an outlet can apparently have such horrible customer service. Let me explain. When you find a price or an item online that you decide you want to buy, you are basically taking the word of the text on that page that things will go the way you hope they will. It could be a scam sight from the Phillipines for all you know. I just think folks should know that once you buy a product from 123Ponds, or PondPlace. which is essentially the same company (since I ordered from one, and was billed by the other) ... you will find it very difficult to speak to anyone, lodge a complaint, or start any sort of cohesive email corrospondence. There is a form for you to leave a written message, and a network of voice mail boxes to leave a voice message. So far, I've waited two days to hear back from anyone on one occasion, and am still waiting to hear back from them on this burned out pump. I suspect they will eventually call, and the pump will get returned. But if you're like me ... you don't like being sent to dead end voice mails and form mail pages when you have a problem with a $400 internet purches. I like to speak to someone with a name and a desk and a phone. Whether this return is handled well or not, I will likely not use this website again simply because of their lack of upfront customer service. | |
Negative | On Feb 29, 2008, shailey (1 reviews)
from Marksville, LA I'm a contractor who orders a lot of supplies, thought I would try this company. I needed a portable outdoor pond vacuum, it was of EXTREMELY poor quality and did not work the way I needed it to. The person I talked to tried to tell me I was not using it properly and the hose pressure was not 50 PSI. I was using the vacuum correctly, it just wasn't any good. They would not accept the vacuum back even though I was going to buy a more expensive model. For a company to sell an inferior product and NOT tell you it can't be returned until after you buy it is NOT the way to keep customers. I would not buy ANYTHING from this company again. Company representative comment on March 2, 2008: On Mar 1, 2008 7:44 PM, 123Ponds.com added: We are sorry to see this post here as this customer was not even on the phone for 2 minutes with us to do anything for him. | |
Positive | On Aug 13, 2007, dabsdb1917 (1 reviews)
from Riverside, WA Best service I have had from any internet retailer. Allen gave excellent advice on pond construction and supplies. Everything I ordered was promptly delivered to the correct address and the prices were the best. HJe is very honest and wants happy customers. When I received an extra roll of underlayment (~$300) that I did not order, he did not charge me nor ask me to return it. He was willing to suffer the loss rather than inconvenience me. I eventually sold the roll to a local nursery and sent him the check, honesty needs to be recognized and appreciated. David B. Company representative comment on March 2, 2008: On Mar 1, 2008 8:03 PM, 123Ponds.com added: It was our pleasure and the proper way to handle this since it was our mistake. David was most amazing and he has been a great customer ever since. | |
Neutral | On Jun 7, 2007, pondingman111 (2 reviews)
from Paramount, CA I have tried 123Ponds.com many times and I am very, very happy with them. Free shipping was the reason I first went with them. I have compared prices and at first it may seem that the prices are a little higher but when you see the competitions shipping costs and compare to $0 for 123Ponds.com you will see they have the better deal. I will note my best experience with them. I ordered a pump back in Jan of 07 and it turned out to be too small. I called them and spoke to Allen. He asked me alot of questions and determined that I had ordered a pump that was 1/4 the size of what I needed. He allowed me to return the pump with no restocking fee even though it was used and shipped me out the right pump. The flow was perfect down my waterfall. Glad I took his advice and wish I would have called him from the start. I have since called Allen for each need that comes up. I have bought my Savio skimmer, savio filter, uv lights and some bacteria from them. the uv lights were amazing when i installed my pond it was good for about 4 weeks and then the green water came so I called allen and suggested the uv instead of chemicals. Within 2 days of installing the uv the pond was clear as a bell. I will continue to use them and have recommended them to my friends, family and koi club. Its not easy to find a large family run business that cares about what they sell and that is so enthusiastic about the products that they sell. Note from the Garden Watchdog editors:It is the stated policy of the Watchdog that companies cannot pose as customers to inflate their rating. The rating for this review has been changed from positive to neutral so that it would not affect the overall rating given by customers.Company representative comment on November 30, 2009: On Nov 30, 2009 2:03 PM, 123Ponds.com responded with: Garden watchdog says that companies cannot pose as customers. | |
Negative | On Aug 23, 2006, SStew (1 reviews)
from Seattle, WA I ordered a 4' wood bridge from this company. It ended up being a couple of inches short for the stream that it was going over so I returned it to the manufacture. I also called the number of the shipping box, which was the manufacture and explained the issue. The manufacture was terrific and said they would take care of the issue. After a month of not receiving the bridge I called 123ponds back and talked to Allen. After telling him the situation he berated me for 5 minutes on how I shouldn't have called the manufacture and how I was now going to pay the additional returns fees and his shipping costs. He then said that "I didn't own him" and that in this day and age the Customer isn't always right. - Beware of ordering from this company - they have personel isues that you may not want to contend with. You can find the same product on other sites. Company representative comment on August 23, 2006: On Aug 23, 2006, 123ponds Pompano Beach, FL wrote: We cannot even respond to negative or positive comments so I will here. For example we have this comment about the bridge. What the customer failed to mention was that he ordered the bridge back on 1/14/06 and now 8/23/06 he contacts us to ask where his replacement bridge is. We find that he went direct to the manufacturer and never contacted us. Now normally we would not take a return this long after but the customer was exchanging for a new bridge. Obviously no wrong doing on our part just that he mis judged the size. We even waived restocking fees. Still not good enough. How much more can we give to the customer? I think we have been more than flexible in this matter and with the customer not contacting us for so long does not help but I think we did the right thing by waiving the restock fees and even allowing the exchange. Something else should be known about Davesgarden and 123Ponds.com - 123Ponds.com has not and never has given permission for Davesgarden to list our company. I guess due to free press or something else they are allowed to post our information. Just as easy as I could post this, my competition could easily slander us. The consumer than reads the ratings and decides not to do business with us. How fare is that? We have many satisfied customers and see a 50-60% repeat customer rate. Do every one of these customers rate us on these boards? No. The ones that do are the unhappy ones who have nothing else to do with there day but complain on the internet. Now out of the 35,000 customers that we have if we are so bad, wouldn't we have hundreds of negatives? I think we would but since our company receives so many positive response with repeats we know that we are doing the right thing. | |
Neutral | On Feb 24, 2006, james12292 (1 reviews)
from Seattle, WA They were very quick to ship! Order was here by ups ground in 4 days. Order was correct and with free ground shipping we were very happy. They also had a large selection of fittings and tubing and when we emailed them for advise our email was answered back within 20 minutes; talk about great service. We placed the order after there cutoff time yet they still got our order out the same day. We will be buying all of our pond supplies from 123ponds.com in the future. Note from the Garden Watchdog editors:It is the stated policy of the Watchdog that companies cannot pose as customers to inflate their rating. The rating for this review has been changed from positive to neutral so that it would not affect the overall rating given by customers.Company representative comment on November 30, 2009: On Nov 30, 2009 2:03 PM, 123Ponds.com responded with: Garden watchdog says that companies cannot pose as customers. | |
Negative | On May 17, 2005, Alan_Dang (1 reviews)
from Portland, OR My parents had tried to order 2 UV tubes for their pond about a month ago. When they came in, one tube was broken and the other did not work. When we tried to contact them for help, they said that they would reply within 24-48 hours. My parents tried to contact them 3 days later and the week after to no avail. A month and many phone calls later they still have not replied to any of our requests to ask for help. If anyone wants to purchase equipment from a dealer that is honest about their goods purchase from someone else, and definitely not 123ponds. | |
Positive | On May 5, 2005, rosekris (2 reviews)
from Spokane, WA At 123 Ponds we found the very best price for a Fishmate 6000 pressurized filter with a bonus of free shipping. The order was processed quickly and when there was a mixup regarding our Visa expiration date they called immediately and re-ran the transaction while I was on the phone with them. (I've had other vendors send email, or worse yet snail mail letters when a Visa number or expiration was in error.) The only caution: see if they will ship by a method other than FedEx Home Delivery. The delivery was three days late, actually disappeared from tracking for several days, and when I wasn't home to sign for the package I didn't have the option of going to the Fed Ex station to pick it up as I could have if it had been shipped via regular Fed Ex. The next day I had to wait around the house to receive it. Not an option for those who work outside the home. However, these were Fed Ex problems, not 123 Ponds'. | |
Positive | On Sep 12, 2004, beverlysl (4 reviews)
from Bryant, AR I had very good service from this company last spring. I ordered a pond liner and then a few days later I decided I wanted to use and underlay fabric instead of hauling in a bunch of sand. Both orders were received so fast that I couldn't believe it! Its too bad that the other pond store in Michigan took so very long to send me the waterfall filter box and skimmer I ordered. |