Comments regarding House Plants 4 Less
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Comments:
Rating | Author | Content |
Negative | birdnett (1 review) | On Sep 4, 2007, birdnett Hialeah, FL wrote: At the beginning of July, 2007 I ordered a ZZ plant to be sent to a friend who just moved to Melbourne Florida. I paid HousePlants4Less $79.95 through PayPal for this plant. It was never delivered but I was billed through PayPal. I e-mailed HousePlants4Less, numerous times and called their contact number, leaving messages. No answer. PayPal opened a claim but was not able to retrieve funds from their account with HousePlants4Less, to credit my account. The case was finally closed, unsuccessfully. I'm out $79.95. Fortunately I was able to order the plant and have it delivered through a reliable on-line company. I want my money back. I am very disappointed with HousePlants4Less and I found that paying through PayPal is no guarantee. So much for trust on the internet. This is my first disappointment with internet shopping. |
Negative | bjrobertson (1 review) | On Aug 10, 2007, bjrobertson Birmingham, AL wrote: It is a shame that a company that had such glowing comments as this one did, has made a complete turn around for the bad. Briefly, I placed an $80.00 order for two plants that I could find NOWHERE else. It didn't take long to realize that I not only wasn't going to get my order but I also wasn't go to get a response to e-mails and phone calls either. I just want my $80.00 back. By the way, I finally found one of the plants I was looking for at Lowe's. The other one, String of Beads, I'm still looking for. |
Negative | hdlemp (1 review) | On Aug 1, 2007, hdlemp Salisbury, MA wrote: On June 14 they charged my credit card $43.14 and I never received the plant I ordered! I e-mailed then six times, every reply was "we received your e-mail and will get back to you!!" which they never did!! I also phoned about ten times over three days and only received a busy signal. I think other people should be warned to avoid this company. |
Negative | pamweigle (1 review) | On Jun 20, 2007, pamweigle Zionsville, IN wrote: I placed an order on May 14, 2007. My checking account was charged $39.95. I waited two weeks for the shipment of my plant, then contacted the web site and e.mailed to ask where my plant was. I canceled the order three weeks later, no response from Houseplants 4 Less and no credit. I expect a credit issued to my checking account or a credit issued from you company by the end of this week. I have called your company long distance and left two messages. This is NOT what I expect from a reputable internet service. |
Positive | visenders (1 review) | On Jun 8, 2007, visenders Brownsburg, IN wrote: I've ordered several plants from Houseplants4less.com and they are all wonderful. The ZZ plant is my absolute favorite!!! The plants always arrive bigger than I'm expecting and they look amazing...they don't look like they've just been shipped across states, and they look better than the ones you can buy at your neighboring stores. |
Positive | brendan1 (1 review) | On Jun 3, 2007, brendan1 Chicago, IL wrote: I ordered a plant that arrived when I was out of town and it sat unopened for a week. I asked if House Plants 4 Less would give a discount if I ordered another. Instead they offered to send a replacement plant free of charge if I paid for shipping. They called to tell me when the replacement plant had been shipped and it arrived safe and sound. My other experiences with House Plants 4 less were positive too, but this is the type of customer service that is hard to come by anymore. |
Positive | aedoisher (1 review) | On May 12, 2007, aedoisher Slidell, LA wrote: I purchased a diffenbachia tropic snow, which hasn't been an easy plant to find. It arrived just one week later. It is in PERFECT condition. No yellow on the leaves or any signs of stressful shipping. I thank you all at Houseplants4less so much. Great job. |
Positive | insearchofgreen (1 review) | On May 7, 2007, insearchofgreen Los Angeles, CA wrote: Hello! |
Positive | nylynn3 (1 review) | On May 7, 2007, nylynn3 Dayton, OH wrote: I usually like to see and feel my plants before I purchase them so I was a little nervous about buying on line. Bobby however make it an excellent experience. The plants I ordered are beautiful and just has if I picked them out myself. Bobby is so customer focused he even called me personally and made suggestions regarding the plants I ordered. I will definitely purchase from this site again. |
Positive | sajwani (1 review) | On May 7, 2007, sajwani Dobbs Ferry, NY wrote: This company is great, the customer service is fast and personal. Stay on top of when you would like your item to arrive and it will happen the day you like. Bobby is very nice and upgraded my order free of charge because it was a special gift. I would recommend this site to anyone. The only "negative" thing I can say is the website itself could probably use a bit of a facelift, but again products, prices and customer service are fantastic! |
Positive | Smile27 (1 review) | On May 7, 2007, Smile27 Forestville, CA wrote: What do you do when you can't find a houseplant anywhere locally? Order online? Really? I found House Plants 4 Less and was impressed by the huge selection. But what particularly caught my eye was the "surprise box" and "click here to hear Bobby". I loved the idea of a surprise, and Bobby's commitment and certainty..... "you're gonna be happy". I had so much fun anticipating the surprise! I was also curious as to how he handled the shipping. |
Positive | Terrte (1 review) | On May 3, 2007, Terrte Jewett City, CT wrote: I never bought a plant online before. I hesitated. I couldn't help to think what kind of condition my plant would come in if it were being mailed, and in what kind of container would they use to ship it in? Do I really want to spend 36.00 on a plant that I haven't seen? Well, my mind was put to rest when my package arrived in the mail. I was so excited to open the package. The plant was packaged in a box filled with tons of packing peanuts. The leaves were wrapped around the plant in a way that would be safe. There was no dirt falling out of the plant into the box. The only minor inperfection was the plastic pot was cracked and chipped where the hanger fits into the hole. So now I need to go buy another plastic pot if I can find one. It seems ceramic and clay are the choices of Home Depot. Never the less the plant was absolutely PERFECT!!!!!!! It was just what I wanted. Did I pay too much for a 6 inch Rosary plant? Perhaps, but it was what I wanted, and it did include shipping. You get what you pay for and the plant is beautiful. The one thing I would include in peoples order and that is the care instuctions. I already know how to care for this particular plant so not receiving any instructions is ok, but If I didn't know about this plant then I would have to get back on line and ask Bobby K. Bobby K Is a very friendly person to talk plant business to. He answered all of my questions in a very short time. |
Positive | mcnicols (1 review) | On Apr 27, 2007, mcnicols Grand Island, FL wrote: Received my mother-in-law's tongue plant today. Packaged very well & arrived in excellent condition. |
Positive | lbb_gardens (1 review) | On Apr 20, 2007, lbb_gardens Galveston, TX wrote: Lovely plant. Well packed so no problems with shipping. Thank you. Also I appreciate being kept up to date regarding shipping date. |
Positive | thelibertybelle (1 review) | On Mar 31, 2007, thelibertybelle West Lebanon, NH wrote: I won a free houseplant on the monthly drawing. I got the plant promptly after I paid for shipping and it was much bigger than I expected. Bobby was very pleasant to deal with. I recommend his company and yes, the free houseplant is for real. :-) |
Positive | emgo (1 review) | On Mar 25, 2007, emgo Water Valley, MS wrote: I received my Split-Leaf Philodendron on Thursday, it is just |
Positive | dnlventures (1 review) | On Mar 24, 2007, dnlventures Arvada, CO wrote: Bobby has to be one of the most concerned and caring kind of person that I have ever dealt with. Customer service is excellent! The plant I received was breathtaking! When I opened the box I was shocked and pleased! He sold me the most unbelievable Purple Passion vine. I RECOMMEND Houseplants 4 Less VERY HIGH!! |
Positive | gcmd (1 review) | On Mar 23, 2007, gcmd Simi Valley, CA wrote: I have been looking for a specific houseplant that I could not find in any local nursery or floral shop. After much frustration I tried an on-line search and found House Plants 4 Less. What struck me so fine was the attention to detail in descriptions and photographs for so many plants! I not only found my special plant, I was tickled to order several more that I've always wanted but could never find anywhere else! There are so many plants available from House Plants 4 Less that your fancy will be tickled as mine was! |
Positive | jerrynmn1 (1 review) | On Mar 22, 2007, jerrynmn1 Wantagh, NY wrote: I ordered a large number of plants for my house from House Plants 4 Less- The plants arrived in excellent condition and are extremely healthy. I was very suprised and satisfied at how fresh and beautiful these plants are- They were handpicked by them even better than I could have done if I was there myself .What impressed me most is that after I had placed the order online Bobby Keziah personally called me & said that 2 of the plants I had ordered were in stock but he was expecting a new supply of these 2 plants in shortly from his supplier which he felt would be in even better shape than the ones he had in stock.He asked me if I wanted to wait a week or 2 for the new supply to come in of these plants-I was totally impressed by his honesty & personal care of me as a customer- I chose to wait for the new supply even though there was nothing wrong with the plants he had in stock except that the new supply would be even nicer than what he had. What a refreshing place to do business with-Quality, honesty, and fair prices- I will do all my future plant orders from Bobby- Jerry Wolkoff |
Positive | angiebarker123 (1 review) | On Feb 23, 2007, angiebarker123 Medford, MA wrote: I recently ordered a Silver Philodendron plant from houseplants4less and had it delivered to my son at college in Iowa. Unfortunately, the plant went through a lot being delivered to the remote Iowa post office and then to my son's college and it had been tipped out of its pot, its stems broken and just generally damaged all around. I contacted houseplants4less and asked that a replacement plant be sent. Bobby Keziah called me himself and offered to send another Silver Philodendron plant for no additional charge. This was above and beyond typical customer service, especially since the damage was apparently due to the delivery process and was not any fault of houseplants4less. So I would like to express my thanks for his commitment to the satisfaction of his customers and to the quality of his products and services. Sincerely, Angela B. |
Positive | VickiSp (1 review) | On Feb 16, 2007, VickiSp Atlanta, GA wrote: Like some reviewers, I've also ordered house plants from a variety of websites and have been uniformly disappointed. I swore only to deal with local nurseries where, at least, I could see the plants before buying. Then my favorite one closed. |
Positive | lourdes49 (3 reviews) | On Feb 14, 2007, lourdes49 Austin, TX (Zone 8b) wrote: I the past I had purchased a couple of plants via internet with different companies. I had paid a fair amount of money only to be greatly disappointed when I receive the package. Inside there was a bag full of roots and a couple of leaves I called and was told that the plants would grow that as long as I had the roots I was fine. |
Positive | tfjonas (1 review) | On Jan 20, 2007, tfjonas Somis, CA wrote: I was signed up for the free plant drawing that House Plants 4 Less offers. I was notified that I had won a free houseplant. I paid for the shipping only. Bobby contacted me right away and gave me a choice between vareigated or green. I recieved it in the mail a few days later. It was a vareigated English Ivy. It was a very healthy large plant, the best quality I have seen. |
Positive | arkansas_mommy (1 review) | On Jan 19, 2007, arkansas_mommy wrote: I bought a prayer plant as a gift for a friend. Bobby contacted to let me know that they were out of stock on the type I requested. He offered to have a variegated variety sent instead and also offered a larger plant size to compensate for the change free of charge. I agreed and he sent out the prayer plant. My friend was elated. She said it was the most beautiful prayer plant she had ever seen. |
Positive | davidjhale (1 review) | On Jan 12, 2007, davidjhale Minneapolis, MN wrote: I have been a gardener as long as I can remember over my almost 40 years. Healthy plants are healthy plants even when they're a bit travel worn from shipping. The plants I received were/are very healthy and three were upgraded to a larger size at no cost to me. |
Positive | catmanstew (1 review) | On Dec 16, 2006, catmanstew Northville, MI wrote: After moving back to Michigan from Florida during the winter season, I have been unable to find any house plants, or any of quality. |
Positive | norinne (1 review) | On Dec 2, 2006, norinne Stanhope, NJ wrote: i have never had such a wonderful experience buying something. i wish that every store and company hire only bobby's. he makes sure i was happy with my selection. there was a small problem, which i want everyone to know, was my own fault. bobby called me immediately and asked me to keep him informed about the results. he offered to help with the postage if the plant was returned and healthy. happily, my friend picked up her plant at the post office, that she wanted for many years, but couldn't find one. my friend is 102 yrs. old. she called me three times to tell me how gorgeous the plant was and thanked me continuously. bobby made that happen for this lady. i would never buy a plant from anyone else. thank you bobby a million times for your kindness and help making sure that plant was large and gorgeous. i also love your drawl. norinne p.s. i have already recommended you to all my friends and relatives, and told each and everyone of them my story. |
Positive | reddunqtr (1 review) | On Nov 27, 2006, reddunqtr Anderson, CA wrote: I received my Banana Split Lantana today and it is a nice healty plant. It does not look like the picture I saw. When will the plant I received start to get flowers? Bobby has been very helpful whenever I have had any questions. |
Positive | LadyLeaf (1 review) | On Nov 25, 2006, LadyLeaf Santa Maria, CA wrote: Personalized, excellent service and the two most beautiful cyclamens I've ever seen. Mine was a backorder spanning a few months, and Bobby kept in touch by phone on a regular basis so I'd know the status of my order. That is really rare service. My new plants are huge, lush, healthy and full of buds and flowers. I'll definitely go back. Thanks, Bobby. |
Positive | tenberg (1 review) | On Nov 14, 2006, tenberg Hewitt, TX wrote: Website very easy to use, fast and professional transaction, very good follow-up, plant arrived fast and in great condition. |
Positive | gardengirl1960 (9 reviews) | On Oct 21, 2006, gardengirl1960 Seabrook, TX (Zone 9a) wrote: I am very happy with Plants 4 Less. They have very beautiful, healthy plants at good prices! Fast shipping! |
Positive | CanadianHillary (1 review) | On Oct 21, 2006, CanadianHillary Ottawa, Canada wrote: I highly recommend HousePlants4Less!! On October 26th, 2006, CanadianHillary added the following: More Success with HousePlants4Less!! The second part of my order has now arrived. Thanx Bobby! It did take a fair while to get here (16 days/11 business days, damn those Customs Cops) but luckily it was a Cast Iron Plant &, as the name suggests, is quite hardy. I had to remove 6 of the main leaves due to them being brown & crispy...it now looks great in its new home. As with the Bird of Paradise, now that I have tended to it, I am happy to report that it looks quite happy & I'm sure it will thrive. I feel I should warn people not to be disappointed if your plant looks a bit under the weather when you first open the box & lay eyes on it...I have found that (perhaps because mine are travelling a great distance) they tend to show their distaste with being knocked around & confined within a dark box but bounce right back. Bobby Keziah is a man of his word! Thanx Again Bobby, Hillary On October 26th, 2006, CanadianHillary added the following: PS Thanx for the complimentary Country Wildflower seeds. |
Positive | DEELISHUS210 (1 review) | On Oct 19, 2006, DEELISHUS210 Milwaukee, WI wrote: Hi Bobby I got my pure air plant collection today. |
Positive | maschmidt (1 review) | On Oct 15, 2006, maschmidt Valentine, NE wrote: Thank You Houseplants 4 less!! I received my root cuttings of monstera deliciosa philodendon. Big Beautiful Healthy root cuttings! I could not believe the size of these root cuttings. They are actually the size of a full grown plant. If you are going to order plants through the mail, Houseplants 4 less is the site to use. |
Positive | planetxhunter (1 review) | On Sep 9, 2006, planetxhunter La Crosse, WI wrote: The best way to share my experience is to take you through the process from start to finish: |
Positive | ethaven (1 review) | On Aug 12, 2006, ethaven San Clemente, CA wrote: On July 17, 2006, I ordered a plant as a gift for a relative from Arkansas, who visited me here in California. While here she had complemented me on the donkey tail plants I had on my patio. Thou I knew a donkey tail plant is fragile and would be difficult to send, I went ahead and ordered the plant from House Plants 4 Less, to surprise her. |
Positive | writeswithafist (1 review) | On Aug 4, 2006, writeswithafist Las Vegas, NV wrote: I ordered two plants online and the purchase went through okay. I didn't receive any sort of confirmation email, which was unsettling since every place I've shopped through online (and there have been MANY) send emails summarizing the transaction. When I emailed the company, I eventually received an answer saying there were internet problems but the order would be sent very soon. I received one plant shortly thereafter - a surprisingly tall and healthy mosquito plant. I've repotted it and am trying to encourage it to grow bushy rather than gangly, and it's doing nicely, even more pungent than I expected. My other plant was put on backorder. Strangely enough to me, I was still charged for it (every company I've ordered from online doesn't charge you until the items ship or the order is completed). I've also been unable to receive an answer as to when the plant might arrive or whether the difference will be refunded. Nice products, it seems, but this wall against communication is very frustrating, especially when as a consumer, you have to be wary about online fraud, and hearing only silence from someone you've given money to instinctually makes you tense. On August 4th, 2006, writeswithafist changed the rating from neutral to positive and added the following: Right after calling the company to leave a message (I Googled the number - which led me to here - since I couldn't find a phone number on the company's site), and after making this post, the company called me back to let me know they'd tried to let me know about my order by calling my phone number listed on the order; a number which I had to disconnect a couple weeks ago due to my personal info and debit card being stolen. They said the plant will be mailing this week and that they were sorry about the delay. The delay I don't mind, and the phone number issue was just a matter of bad timing with my circumstances. I do wish email communication was a bit easier (and/or the company phone number were posted on the website). But the products and customer service seem right on track. |
Negative | ceallachg (2 reviews) | On Aug 4, 2006, ceallachg Manchester, NH (Zone 5a) wrote: After having bought a String of Pearls plant at HD and watching it die because they'd overwatered it (I'd tried repotting it but it didn't work), I figured I'd buy one from House Plants 4 Less because if they grow them, they must know not to overwater them. However, the plant that I received was as wet as the plant from HD! And I mean wet, not damp. I tried repotting it, but the roots are superficial and the plant is fragile, so I wasn't able to get much of the wet soil around the roots off. Then I tried putting it outside in partial shade (morning sun only), hoping the heat would dry it out. I watched as this plant began to shrivel up, get moldy and die, just like the overwatered plant from HD. On August 6th, 2006, ceallachg changed the rating from neutral to negative and added the following: NOTICE THE RECENT NEGATIVE RATINGS BEFORE YOU BUY FROM THIS PLACE --------------------------------------------------------------------------------------------- So, the customer is STILL wrong? I don't know how I could "Not Do Good With That Plant" when I did nothing to it! It was all you! I had repotted the HD plant, not the one from you (although it didn't help the HD plant anyway), and I didn't water yours at all because the soil was so wet that even a couple of weeks after I received it it was still wet (wet--not damp). At that point I put it outside for two days hoping the heat would dry it out. It was in shade all day except for about 3 hours of morning sun. When I saw that it was too much sun I brought it inside, like I told you on the phone. The main problem wasn't the sun, it was the soil that was still wet weeks later which would harm any plant, let alone a succulent. I don't think the mushy, wet, disintegrating beads and white mold were caused by the sun. The few white, shriveled beads, now those _were_ from the sun, and when those first developed I put the plant back inside immediately. This mess was a result of your having overwatered it, not something I did. Like I said, I don't return plants that I've killed. Changed to negative because any company that continues to be defensive and blame the customer deserves a negative rating (look at all of his reponses to negative ratings), not a neutral one. I'm definitely not buying anything from this place again. On August 6th, 2006, ceallachg added the following: You go ahead and keep proving my point for all to see. As for me, I'm done responding to you. On August 14th, 2006, ceallachg added the following: Personally, I saw no reason to continue this discussion in public, but if you want to take a private email and post it for all to see without the consent of the person who sent it, I suppose there's nothing I can do about that. What More Do I Expect? Like I said in my email: AN APOLOGY. You have repeatedly insulted me, both in private and on this website, and have never apologized for this customer's unsatisfaction with your product. But I see now that I was expecting too much. So, don't worry about it--an apology at this point would be both empty and worthless. Good luck to you, and especially to any future customers of yours. Can we end this now? On August 14th, 2006, ceallachg added the following: APPARENTLY THE ANSWER TO "CAN WE END THIS NOW?" IS "NO"! Brian Saunders, do you not read? I said that I had it outside for 2 days in which it received 3 hours of morning sun per day, not outside in all day sun for 3 weeks. I also did not say that it was still soaking wet after 3 weeks, only that it was still wet. As anyone with this plant would know, the beads cover the soil, preventing it from drying out as quickly as, say, a pony tail palm's soil would. As for starting this "posting business", that's what Garden Watchdog is for! I initially posted a NEUTRAL rating which I changed to NEGATIVE because of your attitudes, which are continuing to justify my decision. AND YES: When I am told that a plant that I and others see half-disintegrated and moldy with our own eyes is in "perfect condition"... When it is repeatedly insinuated that it must be my fault somehow--either from having put it out in the sun, or that someone else went behind my back to water it, or that I must be lying about not having watered it myself... When my intelligence is questioned by saying things like "Anyone In The World That Has A Plant Will Understand This", you're darn right I take offense. Who wouldn't? I ask again, CAN WE END THIS NOW? On Aug 4, 2006, House Plants 4 Less responded with: " On Aug 4, 2006 11:37 AM, House Plants 4 Less added: We Do Not Wish For You To Feel Insulted. There Are Lots Of People That Do Not Do Good With That Plant. However let me Say This. I Took The Plant Just As It Was Returned To us And Put It In The Yard And Its Doing Fine. On Aug 6, 2006 6:19 PM, House Plants 4 Less added: No One Said It Was Your fault However Anyone In The World That Has A Plant Will Understand This. On Aug 9, 2006 2:01 PM, House Plants 4 Less added: THIS WAS THE LAST EMAIL I WAS SENT FROM ceallachg. On Aug 14, 2006 12:08 PM, House Plants 4 Less added: I am Brian Saunders. I work for houseplants4less. This entire Posting business was brought on by you. You have continued to say that 3 weeks and the 6 inch pot was still soaking wet. HOW IS THAT POSSIBLE WITH IT BEING 3 WEEKS IN THS SUN..A 6 INCH POT WILL NEVER STAY WET FOR 3 WEEKS IN THE SUN. All we have said is that someone had to water it more than it needed to be. We are only saying 3 weeks is impossible for a plant to be in a 6 inch pot and be in the sun and stay wet for that entire 3 weeks. Plant lovers around the world will tell you the same. We are not trying to offend anyone, but you took it offensively. " |
Positive | poofer (1 review) | On Jul 14, 2006, poofer Reading, PA wrote: Great Company!!! |