Comments regarding Winterthur

Ordered from their catalog for the first time this spring (non-plant item). On March 7th placed the order and when I hadn't received it by May 10th I called and was informed that it was still on back order and they didn't know when it would ship. I cancelled the order. Imagine my surprise when I got my credit card bill and found that they had charged the item to my account on June 16th (6 weeks after I had cancelled the order). Calling customer service about the charge I talked to a person who, while not rude, did not seem particularly concerned with what had happened. She said she'd issue a credit to my account. I didn't want another "mix-up" to occur with my credit card number wandering around in their hands so called my card company myself. They have lost my trust over this.