Comments regarding Paradise Garden

This was the first plant mail order that was a pleasant surprise. The plants were better than expected.

I received my order in a timely manner, the plants were in excellent condition and are doing well after planting. My complaint is that they left out three items in my order. I have e-mailed them three times and they have not responded. I would have expected more from this company. I have placed several orders with the other company (Oakes Daylillies) and have never been disappointed. I expected this company to have the same integrity.

Placed a large (for me) order of tree peonies. More than half of them did not even survive their first growing season. Have contacted the company a total of eight times. They were only available to talk once and promised replacements. They never arrived. Numerous voicemails and e-mails have gone unanswered. I've given up on them out of frustration. I have never been dealt with in such an uncaring fashion in all my years of mail order gardening. I will never deal with them again. By the way they are owned by Oakes Daylilies.

"

We made an attempt to contact this customer regarding this matter using the D-mail system. We have not heard anything back from the customer. We are sorry that this customer had this experience and would love to talk to discuss making things right.
We also reviewed old emails and did customer searches based on tree peonies and have yet to be able to determine that actual name and contact info for the customer. "

I ordered some daylilies as well as campanula 'white clips' from Paradise Garden this past September. They arrived well packaged and good sized. (They even sent a bonus daylily!) One of the daylilies (leprechauns wealth) even bloomed by October!! The items seemed to be on the pricier side (though it's worth it for the larger plants provided). My only real 'complaint' about my experience w/ Paradise Garden would be their shipping rates... different rates apply to different items ordered and end up adding up! But overall, I would definitely order from them again.

So good so far -

I ordered a white peony bush from them and it cost about same as a dud one I had bought from a well known catalog/online plant seller. Paradise Garden's root is 3-4 times larger + they included a nice day lily start at no extra.

I'm very happy with the products that I received and will order again!

The plants I received were in very good condition, and
when planted, took off right away. Their customer service
was very good, and they also sent along a 'freebie' I had not
anticipated, which is as good as the items I ordered.

Simply .....The Best plants I've ever bought anywhere, anytime in over 23 years of gardening....and to think, this kind of superior products and outstanding professional customer service through a mail order catalog !!

First time order from Paradise Garden. Plant (viburnum) arrived very quickly and packaged carefully. I was pleasantly surprised they had sent me a 3 gallon size in place of the 1 gal. I had ordered at no extra charge. Is very healthy looking with a multitude of berries. Thanks.

Over the past two years, I have ordered a variety of hostas and daylilly's from Paradise Garden and I could not be more pleased! The plants have always been quite large with very healthy root systems and they ship promptly and package everything well! Most daylillys blooomed the very first year (profusely!) and everything 'wintered' well - which is always a plus here in Iowa. They also include "bonus plants" and that's a pleasant surprise each time. It's a great company to deal with!

I ordered six lily bulbs from Paradise Garden this spring but only received three. They gave me "seed points" to use toward another purchase to make up the difference. I would have preferred a refund, but didn't ask for one. Anyway, the three lilies are coming up and looking great. The three plants have an average of nine buds each so far, which is really impressive for a first year bulb. In fact, I've never had a first year lily with that many buds in the initial clump (even more should develop as the inflorecense develops). My only regret is that I didn't get all six of these little dynamos! My only suggestion is that Paradise Garden reduce its shipping charges by at least a couple of dollars. If shipping was less, I would purchase more.

Huge hosta divison sent!! Best I have ever received and I have been gardening for over 20 years. BIG Kudos! Please don't ever change! Janice Carter, Kernersville, NC

Ordered three daylilies at Paradise Garden web site. I was pleasantly surprised that the number of fans of each daylily I received was greater than the number of fans advertised (5). Also they included a bonus daylily. The order was filled quickly and accurately. The plants were healthy and are growing well in my garden.

I ask that my order be held until after I returned home from vacation. My plants arrived on time and were packaged better than any plants that I have ever recieved in the mail. UPS can really mess them up, but not these. They were carefully wrapped and got here in very good condition. Your packers should be commended!!!

I ordered 6 hydrangeas and they arrived within a week. I'm very happy with the size of these 2-year-old plants. I've had these about a month and planted them 2 weeks ago. Four out of the six has new buds. The other 2 are showing green in the stems so I think it's just a matter of time. I would gladly reorder from Paradise Garden.

This is the first year I have mail ordered plants, so I picked out a handful of companies and placed smaller orders with each. The order from Paradise Garden arrived in 2 parts. Their plants were the biggest and look the healthiest of all that I have received. One of the bulbs that I ordered was out of stock, so they allowed me to substitute another plant AND, on their own, credited my account with extra "SeedPoints" to spend on that plant. They also included a free day lily with the order.

My order for bonanza clematis arrived in a timely fashion & was well packaged. Plants were very healthy looking but a little smaller than anticipated. I have them planted for a week now & they are already growing very well.

I ordered and received a red columbine from Paradise Garden. When I looked inside the box I was initially pleased with the plant, but after fully unpacking the plant I noticed that most of the foliage was white and crumbly even though there was a beautiful blossom on the plant. It looks as though there may have been some frost damage prior to shipment. All that's left now is a small cluster of new growth in the center. Even though what's left is small, I am confident the plant will grow and bloom -- and if it does so this season I'll change my rating to "positive." I'm excited about the bonus daylily that was included with my order! I've ordered lots of mail order plants over the years, and I must say theirs is the best packaging I've ever seen!

WOW! I just unpacked my first order from Paradise Garden, and couldn't be happier. The plants are HEALTHY and HUGE--better than I normally get from area nurseries. The packaging is the best I've seen. It should be the industry standard for how to ship plant material! And I received a beautiful bonus daylily for a relatively small order. Thank you, Paradise Garden! I have the feeling I will be doing business with this company for a long time!

Received beautiful, lush juniper. Packaging couldn't have been better. Couldn't plant them for several days - watered them and left them in boxes. Held up great. The best looking plants I've ever received by mail. Will be buying from Paradise Garden again soon.

I ordered three hosta bare root plants from them, and not only did they arrive in record time, they threw in another hosta as a bonus. Order status via e-mail was timely and informative. Very positive experience with this company, I will order from them again.

I ordered some hostas from these folks last year and they arrived in great condition, very good plants at arrival. I will try some clematis in 2007.

-Lady

I've placed at least six different orders with Paradise Gardens. I've always gotten excellent service and healthy, rather larger-than-usual plants. They usually throw in an extra plant or two. I'll continue to do business with them.

No problems. Ordered peonies for fall delivery. Through a mix up plants didn't arrive. Called company on November 22 and asked for a refund. Dave Black said he would issue refund. Check arrived on Nov. 24. Have done business before with company. Great service. Will order from Paradise again next spring.

I found Paradise Garden this spring and ordered a number of plants over the season. This is one of the best nurseries I have discovered. The plants are big and arrived healthy. I will definitely be back in the spring. I have recommended this company to a number of friends.

Just received a new tree peony from Paradise Garden. I couldn't be happier. It was big, beautiful and healthy-looking. Thank you Paradise, you are awesome!

In the spring of this year I ordered some hard-to-find plants in local nurseries from Paradise Garden. The order was shipped early per my request and arrived in excellent condition. I was so impressed with their service and healthy plants that I let my closest friends know that I'd love plants on my wish list at Paradise Garden for my birthday. I am pleased to say that they all sent plants from Paradise Garden, and all were healthy and came with a bonus daylily- or should I say daylilies because each one far surpassed any daylily plant I've ever received from other nurseries. I've recommended ordering from this company to my friends for their own gardens and asked them to please continue to use my wish list at Paradise Garden for future gifts for me!

I just received my first order from Paradise Gardens for several varieties of daylilies. I was amazed at how big the plants were and so healthy looking! I can't wait until they bloom next spring. Thank you Paradise Gardens! I'll be back!!!

Last fall I purchased a peony from Paradise Gardens which didn't make it. I emailed the company in the spring and told them about peony. Right away I received a reply letting me know that in the fall I would receive a replacement. Here is fall...and I just got my peony in the mail as promised! Thanks PG for such excellent service. MSheahan

I ordered a bunch of daylilies from Paradise Garden. I was very pleased and excited to see how healthy they were.
I planted them almost right away (love to dig in the garden) and now after being in the ground for only 3 weeks - one of the daylilies is getting ready to bloom. Now if I can hide this bloom from the deer . . . . . . .
Now when the other lilies arrive (hope is this week) I'll be done.

I ordered Hosta Olive Bailey Landon in Mid July '06' and it arrived in just a few days-- packaging for shipment couldn't have been any better-nice moist root system with leaves removed. After soaking to re-hydrate and planting, it seemed strange that no leaves appeared after about 4 weeks so I sent an e-mail asking if this was normal but stated to Patti in Customer Service that I'd like to give Olive another week or so to see if any leaves would sprout. After that time passed Patti sent me a replacement and after planting it is doing fine. The original Olive cut off leaf stalks have now turned yellow and fallen off but I wonder if it isn't gone into dormancy...I will find that out come Spring of '07'. My experience in dealing with the CS department at Paradise Gardens was wonderful. I would encourage anyone to order from them. Vi from Fitchburg, MA

I am happy with this website. It was informative and easy to use. The company communicated well and let me know just when to expect the plants.
I was pleased with the 2 hostas I ordered; but one was very small. An extra (Very nice) plant was included. The two I ordered were planted 3 months and still no leaves. They weren't dead....just no new growth. The freebie grew very well. I contacted Patti just to let her know I was somewhat disappointed at having no new growth on the hostas all summer. Without hesitation, I was immediately sent two more (beautiful hostas) which I promptly planted and which look lovely in my garden. I am super impressed with the fast response and the generosity of this garden site. I will surely recommend them. Donna Thomas.

I ordered daylilies and hostas as well as a few other smaller things. All things came well packed. The daylilies came separate (from Oakes daylilies in their packing)--I was shocked to find 3-4 fans of each daylily, not just one little one. AND they sent me an extra I didn't expect. All are doing wonderfully and 3 or the new daylilies have already bloomed. The hostas were the same--not just one little plant, but two or three. Drinking gourd was already large, and it bloomed about a month after planting. I also received a free hosta (wide brim). All are growing nicely. I am very pleased with them and surely will do business again. Karen Shaver

A totally wonderful first time purchasing experience. Order was placed on the web and received a confirmation within 24-hours of being place. Then received a notice several weeks later when the order was shipping and a further confirmation of that order. Package arrived in perfect condition, well packed within the stated delivery window. My order was complete and actually contained several extra iris that I didn't order. When I responded to Paradise via e-mail to explain that they had sent me extra iris, they immediately responded to thank me for my honesty and told me to accept the extras as a gift from them. This is the way business should be done!!! First time purchase from them, but because of how they treated me, it certainly won't be the last!!

In May 2005 I ordered several daylilies, a tree peony and a herbaceous peony from Paradise Gardens. The lilies arrived in good condition. The peonies were not to be shipped until "fall". One of the lilies named Judith, bloomed the same season I purchased it. The description and photo described Judith as being a beautiful pink color. However, the bloom was a dirty pumpkin color, far from the lily pictured. I called and emailed Paradise, but received no response. The two peonies were shipped in November. November in Indiana is not "fall", it is winter. Further, the tree peony, Yachiyotsubaki, bloomed this spring. It was supposed to be a soft pink color, but it is instead a bright wine-red color. I didn't bother to try to contact Paradise about the peony. I will never order from them again.

I received my order of 2 plants and they were in excellent condition. I also got daylillies as a bonus and they were also very big and in great shape. I planted them all the day after I received them as it was raining hard the day they came. They look so nice, I can't wait till they all bloom. Thank you for such a quick delivery of gorgeous plants. I will always tell my friends and family about you.

I bought from the company for the first time this spring... I ordered 17 different daylillies and they arrived quickly and in beautiful shape...I also received 3 bonus daylillies... 18 of the 20 plants are thriving... One of the plants died because my landscaper sprayed it with weed killer - no plant can survice that... There is still hope that the other one will survive - I think it caught some of the spray the first plant got doused with....
Two of the early bloomer already have buds and the rest are green, about 10 inches tall and healthy...
The company notified me when the plants shipped and they arrived all together and on time...
I recently ordered plants from 'another' company and it took forever to get the plants and only 11 of the 20 I ordered arrived... When I inquired by email it took 5 days for a response and they indicated that the rest of the plants will arrive soon (whatever that means)...
I am already thinking about what to order for next years bulbs...

Last August (2005) I purchased 2 Geranium ROZANNE plants. They arrived with blooms and did really good until winter in St. Louis set in. Come spring, the one came back to life beautifully! The other one just never came back to life. Recalling their guarantee to replace plants that do not make it, I searched for my receipts to no avail. I did have my plant tags. I emailed them with my story with a lot of hope. To my surprise they found my receipt & sent me another mature plant!!! I really was elated. Now my 2 plants are thriving in my blue perrenial bed! Patti at Paradise Garden is wonderful....she even emailed me recently asking how it was doing! I highly recommend this Co. for all your plant needs.
STLjeepgirl

This was my first order from Paradise....and I order both grasses and perennials. All appear very healthy and as promised. I also received 3 bonus daylilies which was nice. Although their prices are higher than most, I am pleased with the order i received and would order again.