Comments regarding Gorge Top Gardens (also dba perennial-gardening.com)

I have not received 3 separate orders from this business that were placed over 1 year ago. I have called and emailed with no response. I filed a complaint with the BBB to resolve the issue. They never responded to the BBB when contacted. This business takes your money and never sends the product. There is no excuse for taking a customers money and not sending the order. They are a horrible business!

Orders totalling $211.15 are unfulfilled. I've sent many emails and left voice messages with no response to either. I will attempt to recoup my money through Paypal due to non-delivery. I'd really rather have the plants, even tho it's June 29, 2016. I did read negative reviews of their service but also positive ones, so I took a chance. I'll try one more time to get a response. I hope they read this and contact me to resolve amicably. If not, I'll have no recourse but try other methods (above example). Jane in Naperville IL

I ordered 237 dollars worth of hosta, never received them, BUT they billed me. The phone number on web site was wrong, the email bounced back, there was one phone number with a message machine and I left 3 msg for "the Hosta Farm -" never heard back. IT IS A TOTAL SCAM

I am disputing the charge now. the website I ordered from was called thehostafarm.com the billing was from Gorge Top.

DO NOT ORDER FROM THEM.
Andrea

Buyers beware: Hosta Farm (according to several sources they are directly related to Gorge) is announcing a "Hydrangea Trials" sale on 12/2/15 which is very similar to the sale that roped me into buying an Empress Wu hosta several years ago. I was one of at least several customers ripped off by Hosta Farm when they did not send the correct plant. For the entire growing 2015 season Hosta Farm made endless promises to send the real Empress Wu, but never did. Now they don't even respond to any updates requests. "Trial" in the description is a huge red flag with this dishonest business.

I preordered plants from the Hosta Farm/Gorge Top Gardens, LLC in November for a May 18th shipment (just in time for spring). I called in May 22nd to ask when I could expect
my shipment:
LIE #1: UPS doesn't deliver the week of Memorial Day (the entire week??)
LIE #2: Your plants will be going out next week.
I called the following week asking for a UPS tracking number, so I could track my shipment,
NO RETURN CALL. I emailed them the week after that, they responded with
LIE #3: Your shipment will be sent at the end of next week. I emailed them again, because no one
answers the phone there. I insisted on a ups tracking number, NO RESPONSE!
I called again the other day and left a very upset message telling them how I have been waiting for my shipment, my garden is past its completion date because of this shipment!!!
It is now June 17th and still no plants.
I cannot believe that this company is still in business! No response, no explanation and then
to be lied to, repeatedly!
Well, I finally got a response back, after I threatened them with the BBB, my refund check is in the mail!
SO here I am with no plants, I have checked other Nurseries in the area, everyone is out of stock!!
WHY LIE?? Why not say, hey we can't fill your order, back in MAY, so that I could get the plants I needed?? WTH!
This morning I received my refund check and a letter, it stating that in February they had a
snow storm that caused extensive damage, they don't have the inventory, sorry.
You know, I could have worked with that, except THEY CONTINUED TO LIE!! and let me
without my plants!
How inconsiderate, unprofessional, unethical can one company get!
STAY CLEAR, you won't get a truthful response from them let alone your product!

Do NOT, and let me stress NOT ever order from this POS ripoff company.
I'm filing a complaint to try to get my money back.
Ignore the positive reviews. They probably paid people to post those ads.
This non-business should be shut down forever. They have more DBA alias than a seasoned criminal.
Is there a rating lower than negative???

Posted on June 8, 2012, updated July 9, 2013
Posted on May 5, 2012, updated June 8, 2012
I ordered four Coneflowers at a very reasonable price and the plants were small but I was not suprised for the price I paid seemed pretty fair.
I was happy overall with the service and packing and will probably order more from this company because of the prices, I can deal with small.

I am not one to write reviews,but I placed an order,my shippng confirmation said all items were shipped and I was charged for all my order.When my plants arrived, the 10 lavender plants were not included.(total $40.00). The packing slip said will ship in 7-10 days. Have not received them yet, I have emailed several times with no response and have called the number listed on the site only to be told my call can not be completed as dialed. When I order from a company I expect an answer back and be able to talk to a person to find out the status of the order.My suggestion is avoid ordering from this company,very poor customer relations.

Beware people If you can't contact by phone something is not right anyway I also Google mapped them and looks like a residence not a nursery.
I made my purchase in Jan to be delivered the end of March but after not receiving my order I emailed them and they said because of snow fall my shipment would be late so I went to weather center hmmmm no snow for that area.
so I emailed again to cancel my order that was April 5 after several emails I have yet to receive my refund I will go to whatever website and post negative feedback I also contacted the Attorney General I will not give up until I get my refund next is the news station I'm tired of people ripping people off!!!!!!

DO NOT BUY YOUR PLANTS HERE! Received 6 moldy digitalis and 1 dead hibiscus. None of them made it. This company will not respond to my emails and has no phone number to call. I buy many plants online and this company will never get my business again.

This was a bad experience for me, they shipped me two japanese painted ferns both wilted and practically dead all the fronds on them were broke and they did not combine my other order like they were suppose to for a double coneflower who knows if I will ever get it according to other reviews. I emailed them and at this time have not heard back from them hopefully I do. I would not order from them again. They were suppose to ship in pots and did not do so.

didn't return email, canceled order then they took there money off my account.

My first and my last experience with George Top Gardens.
I ordered a Heuchera "Georgia Peach" and two "Champagne Bubbles"
From them because I wanted the Heuchera "Champagne Bubbles",
Which I couldn't find any ware els.
They arrived, bare root, dry and close to dead.
They have since all died.
I figure it was my fault for not reading Dave's Guide first.
I didn't feel it was necessary to contact the company, because
At best they probably would just replace them with the same dead plants.
If you order from them don't spend more than you can throw away, stick with Dave's company guide, you can't go wrong.

I ordered hosta plants. All came bare root although the site said pots for some. My order included 2 krossa and 2 blue angel. I now know after they are about 10 inches high that I have 4 krossas. I emailed gorgetop 3 times to date and get no reply. The blue angel were twice the price of krossa. To be fair, the shipping was fast and the plants were in good condition. If only I had the plants I ordered or a refund, and someone would contact me.

I ordered three Hibiscus plants about three weeks ago. They were to be shipped in 4.5 in. pots and growing according to the ad. When they arrived they were all bare root and nothing but a plastic bag tied around the roots. There was nothing in the bag at all to keep them moist. They appeared to be dead or dormant. I sent them an e-mail about a week ago and requested that they either send me what I ordred or refund the money. They still have not replyed. I paid using Paypal and have opened a dipute through them to see if they can get me a refund or what I ordered. I will not order from them again.

I placed 2 orders with them based on their recent upturn in reviews. The first order arrived missing 1 item. I just requested that they add it to my second order, but my 2nd order never came (along iwth the missing item from order 1). I later did more research and found that 2 of my items received on the first order were supposed to be in a 4.5" pot, but they came as a tiny plant in flimsy plastic (much like the small annuals at a local nursery). To this point they have ignored around 10 e-mails, and aren't available by phone.

I don't like giving negative reviews on any company, HOWEVER after I ordered from Gorge Top Gardens, received the wrong plants, tried unsuccessfuly by email and phone (there was never anyone to answer customer service calls and my emails were completely ignored), I finally gave up and told them that if I didn't receive a reply from them in a certain length of time that I was going to report them to the VA Attorney General and to other consumer advocate agencies, which I did. I gave them several days to try to work out a resolution with me with no response whatsoever from them.

I ordered from GTG MAINLY because they stated on their website that they were a family owned and operated nursery and I TRUSTED them since they were family owned, however I had not checked Dave's Garden reviews concerning GTG before ordering. I wish I had since there were 62 NEGATIVE reviews for them, so I definitely found out I wasn't the only complainant.

I also wrote the owner of GTG a snail mail letter telling him that he simply can't run a business like that with all the complaints and that eventually he would get arrested as a fraud company by the VA AG and FTC and shut down.

The VA Attorney General's office got right on the complaint and before I knew it I had an email from Gorge Top Gardens saying they refunded the charge to my credit card.

So, in closing, if you think you've been ripped off by any company, then file a complaint with the AG in the state the company is located. I filed my complaint online. This is the second time an AG's office has helped me get a refund via a complaint I filed.

this company did not honor stated warranty, repeatedly stalled and delayed replacement shipments, never really shipped replacements despite saying so, and eventually refused to return emails and phone calls.

i have placed a complaint with the BBB. they have an F rating according to the BBB website.

the plants i received were diseased/unhealthy. the nursery salesperson stated they had the same health issues with the plants among other customers and within the nursery, but never resolved the issue.

simply put....a dishonest company with poor customer service and a bad reputation.

I placed a order on April 11th 2011. I asked that they wait until May 16th to send. They did do that. When I opened the box, the Sedum that I ordered was placed in baggies with wood chips. I ordered 2 frosty morning sedum, 1 black jack sedum, 1 stachys hummelo, and 2 liriope. I planted the same day that i received them. I could not really tell when I planted the sedum that they were not what I had ordered.
They were small and all were green. Now that they are much bigger I can see that they are some other type of sedum. The frosty morning is not varigated (green and white)
and the black jack is supposed to be dark purple. They are all green which could be autumn joy. I tried calling 2 times left my name and number also sent a e-mail with details of order. I have received no response at all. There policy states if you are not happy with your plants you have 2 weeks to notify them. Also if you want a refund or credit you may have to send the plants back to them and pay for the shipping yourself, then you will receive half the amount in
which you paid for the plants. I explained to them that I had already paid the flat rate shipping fee once $10.75 and that I would not be spending any more of my money to get what I had ordered in the first place. I see that I am not the only one who has had problems. I will not order from them again.
I understand that mistakes do sometimes happen, although
they do not seem concerned in any way to work with their
cutomers to solve any problems. The other plants that I planted are average. The total fo my order was: $44.90. I am just going to chalk it up to learn a lesson, when ordering
from a company that you are not familiar with make sure you check out customer reviews and the garden watchdog.

Ordered 10 hostas to extend existing border. Gorge Top sent wrong hostas, but because bare rooted and no new foliage yet, could not know they were not what I ordered until they started to leaf out in a couple of days. Since then I have left at least 4 voice mail messages (impossible to reach a "live" person) and sent at least as many emails, but have had no response. I was able to reach a live person at one of their affiliates who told me she would make sure someong got back to me, but no one did. Absolutely terrible experience.

Having never done business with this company I placed an order for a variety of cone flowers in April 2011 in good faith. My credit card was charged but shipment has never been made. I have called and left multiple messages on an answering machine over the past months and have emailed requests for assistance but have never received a response. My advise is to avoid this company like the plague.

Posted on May 6, 2011, updated May 11, 2011
In Feb. I ordered 6 double knockout roses to be shipped wk. of 4/25 but had to delay it due to cold wet weather here in Bflo. 3 days ago I received the roses and they were NOT AS ADVERTISED!!!! The ad states 1 gallon and my shipping order slip states 1 gallon pots but instead I received them packed in plastic bags with just a handful of soil around the roots. Some are nearly bareroot. I was expecting gallon pots so that they could hold off being planted until the soil dries but now I'll have to improvise a way to keep them till planting. Also, they were packed in a box with newspaper around them and so many of them were broken. Kevin from Gorge Gardens did reply to my e-mail and told me to send them back and they would credit my card but first I don't intend on paying for return shipping PLUS I don't trust them to credit me. If you are smarter then me STAY AWAY FROM THIS COMPANY.

I ordered several plants from them in May. All of the Phlox are the wrong variety, one of the lillies has died, and at least one Hollyhock is the wrong variety. All the plants were either mislabeled or had no label when I received the order, but I waited for them to bloom to see what they were before contacting the company. When you call you get voicemail, they don't call back or respond to email.

Terrible customer service!! Wish I had found all the negative reviews about this lousy company before ordering and wasting my $$.

My order arrived in May with 3 perennials being a pink variety instead of white. I emailed - no response - I called - no call back - I emailed again - no response. I will not do business with them again even though the plants I received were in good shape.

I ordered various perennials in Jan to be sent in April. They were a week late. They sent me a Knockout red rose instead of the rainbow Knockout I had ordered. My geranium Claridge Druce just bloomed, with blue flowers looking just like Johnson's Blue. The tag actually had Johnson's Blue on it but had been crossed out and C. Druce had been printed. I e-mailed their refund account but the e-mail was aborted so I emailed the customer service address. I received no replies to my many inquiries. I called left a message and again no return call. I ordered other things that have not come into bloom can only guess what I will get.

I ordered several items, but when my package arrived it was missing five geraniums. There was a penciled annotation that they would ship in 7 to 10 days. They have never arrived. I have phoned the complany and left messages as well as emailed them three times. I have never gotten a response back from the company. My credit card was charged when I placed the order online. Since I have never heard back from the company I assume I am just out $20. I would not recommend ordering from this company because of their poor customer service. Too bad, the packaging was superb and I am relatively pleased with the other flowers I received.

If you like to be ripped off, order from them! Thank god I used Pay-Pal and got my money back. If you read these comments and order and get ripped off, it is your bad.

I ordered 4 knockout roses and was billed immediatley. Two weeks later, I haven't seen any roses or emails. I emailed and called them and never got a response. I disputed the chrage with Paypal and was able to get my money back. I suggested to Paypal to quit letting them use their service. Gorge Top Garden is a poor company that I would avoid.

Katy, TX

I ordered 5 YELLOW knockout roses at $10 each. Keep in mind that you can buy a well-established knockout rose for $10-14. These were about 2 inches tall, most of the stems were already brown and dead, 2-4 leaves. 3 died almost immediately and 1 took less than a week to die It takes a lot to kill a knockout rose!!!! Well, 1 lived and lo' and behold it is red (which I can purchase anywhere and have) and not yellow. To say I am dissatisfied and disappointed is an understatement. This is my first experience with purchasing plants on line.

They have not responded to my e-mails and I plan on reporting them to the Better Business Bureau and may even take them to small claims court. By the way, Dave's Garden and Gorge Top Gardens appear to be the same company.

OH I SURE DO WISH I HAD READ THESE COMMENTS BEFORE ORDERING FROM THIS HORRIBLE COMPANY.
WHEN MY ORDER ARRIVED, THROWN IN THE BOTTOM OF THE BOX WERE 2 RATHER LARGE , LOOKING TOTALLY DEAD LAVENDER PLANTS.
THOUGHT MAYBE THEY WOULD REVIVE SO I PLANTED THEM. DEAD AS DOORNAILS THEY ARE
SENT 2 E MAILS TO THE COMPANY AND RECEIVED NO RESPONSE AT ALL !!! HOW TOTALLY RUDE.
NEVER EVER AGAIN !!!!BE WARNED AND DO NOT WASTE YOUR MONEY WITH THEM.

Ordered 4 Echinacea 'Sunrise' plants in June '09. Plants were offered at 1/2 price sale. Received the order quickly, but noticed that none of the plants were echinaceas. I think they were gaillardias, but am not sure as they were labeled as Echinacea 'Sunrise'. E-mailed the company, and received an apology with the promise to send the correct plants right away. It is now Aug. and after repeated e-mails to them I still do not have the plants that I paid for, NO refund either, and no further response. I have no idea how this co. stays in business. Do not EVER order from these people!!!!!

I ordered three plants from them in June of 2008. They were very inexpensive, but none of the bare roots had any leaves when they were delivered, and none of them survived.

It isn't worth the time to plant them, when their stock is so poor. I'll never order from them again.

Hosta 'Royal Standard' 3.49
Echinacea 'Magnus' 3.99
Asclepias 'tuberosa' 3.99

Waste of time and money. I was so excited when I received my order. I had put them in a pot for the meantime until it my new garden bed was ready. But when it started blooming, I noticed that one of my plants didn't quite match with the rest and my other hostas foliage was a different color. How disappointed I was. So I had emailed them in May 19, 2009 about it and said they apologized and that the guys will send it out. Its June 22nd and nothing yet. Someone else stated that this company is as bad as Spring Hill Nursery. I have to agree b/c 2 out of 3 of my plants looked unhealthy. I also ordered 3 nishiki willows; Found out that I will be expecting them in October!!!

OUCH AVOID 6/18/2008 They Do Not Return Calls.
My Order was Incomplete. Note on statement: S/O refund credit back to credit card still no refund no credit no return email no return call nearly a month has passed NOTHING ..POOR BUSINESS PRACTICE the insignificant plants received were in poor condition very small, unluckily to make it :(
save your hard earned Money!! Shop for Perennials ELSEWHERE.
this place is just as BAD as Spring Hill and all the other BAD Nurseries
I Love Gardening and am HUGELY DISAPPOINTED

Just wanted to list my own greivances about this company. Never order here! I bought echinacea sunset, sunrise, Sunny Border Blue Veronica, and Early Sunrise Coreopsis from them last spring. None, zippo, nada, have returned. I had the same problem where some of the tags were marked in black marker, crossed out names of plants, and "new" name written on. I have since replaced all of the ones that I ordered there. Let the buyer beware!

I ordered 6 columbine (Clementine Purple) and 3 Hostas. They arrived healthy, but were not the varieties I ordered. The columbine bloomed as simple yellow colombines and the Hostas, although blue-green like the ones I had already bought from a local nursery, were a different shape altogether. I have emailed them and left them messages requesting a refund or replacement, and have received no answer, no money, and no replacements.

This winter I ordered 5 Bonica landscape roses from this company. I received them this spring. I was surprised at how small they were (one to two stems, 2 to 3 inches long), with clean roots, wrapped in wet newspaper. The thing that concerned me most were that they had tags labeling them as knock out roses. The label was marked out with a black marker and "Bonica" written in. After planting them I was very impressed at how fast they grew. In no time at all I had small rose bushes with lots of buds. This morning my first bud opened and what I feared deep down was realized, I was sent 5 knock out rose bushes. I've tried calling, but no one answers. I've emailed them and am waiting for a response. I'm hoping they will either send me my Bonica roses or give me a refund.

I ordered fifteen salvia in last summer and was told (reasonably) that they wouldn't be shipped until the weather was cooler. When the shipment finally arrived, there were only 10 plants; the shipping receipt indicated that I'd get a refund for the five plants that I had paid for but had not received.

Gorgetop Gardens had had months to either reserve enough plants for me or at least inform me it wouldn't be able to fill my order. If I had known it wouldn't be able to fill the order, I would at least have been able to look elsewhere for the plants I needed.

There were two additional problems, as well: Five of ten plants were in terrible condition and did not live. And despite repeated phone calls and emails, I never got a refund. No one ever even returned my calls or letters.

DO NOT ever order from this company. I don't know how they stay in business. I received a large order in May - all the plants were healthy, but of the 15 or so plants I ordered, only 3 were what I'd ordered. For example, I ordered a coneflower and received a shasta daisy (of course it was marked coneflower). I also ordered some of the new echinacea varieties, and received some sort of weed instead - so now I paid 7 dollars for junk. If I'd seen all the negatives about this company before I'd ordered, I would NEVER have placed an order. Oh well, $120 down the toilet. Do not trust these people - they are not a good company.