Comments regarding Gorge Top Gardens (also dba perennial-gardening.com)

Darn, once again I didn't check here before ordering. I ordered two Gurnsey Cream Clematis and one perennial Hibiscus'Fantasia". The order came yesterday, if I am lucky the clematis will be big enough to put into the ground next year, the Hibiscus came in what looked like a huge peat pellet, it does have roots on it and the plant MAY be 1/2" high. I don't see this one being big enough to put in the ground until maybe fall. I am dubious as to what variety of Hibiscus I got since the tag was for a different variety and that was xd off and Fantasia written over it with magic marker.
I know better than to not check here first, I should have my head examined. Stay tuned, I may have something more positive to say in late summer. I did take all of them into the greenhouse and pot them into a next bigger pot to see what will happen next.

Ordered a couple of years ago and never received order. Customer service email generated no response and phone mailbox was full. Gained address information from phone number research. Contacted local law agency to gain some information about this business. Reported bad business practice to state and federal agencies and copied letter to owner of company. I did receive a refund in response to the letter.

back on 4/17/06 I ordered four different colored Butterfly bush's and now that they started to bloom I see that I have three of Buddleia 'Black Knight' and one of Buddleia 'Honeycomb' . They must have been mislabeled because the label named the plants I orderd. I have tried numorus emails with no respose, this was when their nursry was under construction now I see no web site message at all.

I did receive my plants on time and in good condition. However the one plant ordered was labeled "blue umbrellas" as ordered, instead received striptease.

I called and emailed for over a month. Not a word heard re: switching the hosta.

Another plant appears to be dieing.

I won't due business with them again.

Last time I visited their website, it said closed til spring for expansion! I wish them luck. Don't know if they'd go thru with expansion if they saw the negatives.

Judy

Ordered from them in May. when I received my order, not everything that I had ordered was in the package.(it wasn't a large order- 10 plants) emailed customer service and two weeks later was sent an email saying the rest of the plants would be shipped. to this date I have not seen them. the plants I did get I planted. nothing except the ferns were labeled correctly. I specifically ordered everything that bloomed in white and nothing is blooming in white. Emailed customer service again with low hopes and they didn't disappoint me. I had to email several times to be emailed back to that this would be corrected, that I would be sent out the correct plants. Again to this day, no further communication from them, but did notice on my credit card statement that I finally received a refund for the plants I did not receive. Out of 10 plants, 2 not received, five not white bloomers, the rest are fine. (while the five are not what I ordered they are growing well) I have ordered several hundred dollars worth of plants off the internet this year and this is the ONLY place that I have had problems with. Will not do business again.

This spring (2006) I ordered 3 daylilies from Gorgetop (actually my daughter ordered them for my birthday). They were to be: Strawberry Candy, Gordon Biggs, and Carolyn Criswell. Gordon grew well and came true to form. Carolyn grew well, but turned out to be Prairie Blue Eyes. Strawberry has not flowered, remains a bit weak, and I hope will turn out to be either herself or Carolyn. No answer to emails or inquiries. I will not order from them again.

I had ordered from Gorge Top in the past and had been reasonably pleased with the plants I received for the low prices they offered them at. When I hadn't received any notification regarding my last order, placed on 6/15, I went to the website only to find that the order had been cancelled. I notified customer service who did respond within 24 hours. They informed me that a cooler had gone down and they had lost thousands of plants. My order contained many of these plants so they just cancelled the whole order without notifying me. They apologized but that was it. There was no offer to send any available plants and their website still claims plants are available.

I ordered from this company because the plants were so cheap, but they were all disappointing.

My poppies are still alive, but 3 months later are the same size as they were when they were received. My lupines never came up and when I dug them up, they were infested with bugs. I believe these bugs must have been in the bulbs when I received them.

I emailed the company to let them know about the lupines and got no reply.

I placed my order with this co. back on the 25th of May. I clicked on delivery for the week of June 5. Today is June 22 and I finally got my order. I mainly went looking for white hostas, but found great deals on some yellow and green ones too -- so I bought six hostas total, plus some butterfly bushes and a lot of other plants on their "sale". Anyway when I got my order, the first thing I noticed was that they'd shipped it in a box **NOT** marked "Live Plants" or anything -- just a plain cardboard box. So UPS has no clue what's in there and they obviously threw a very heavy box on top of it in the truck (or en route) because the box was completely SMASHED. *sigh* ANYWAY -- my butterfly bushes look like clippings off the one I bought for my mother at Lowes (for a reasonable price of $8 and in full bloom). Everything was very wilted -- maybe because I live in Zone 8 and it's usually very hot and muggy. So as they sat in that box, covered with cedar shavings and wrapped in plastic bags (that's how they all came, some without a container) they wilted or lost leaves to dryness. I hope they'll live. I'm trying to get them in the ground right now, but they already seem so shocked, I don't have too high of hopes.

Also, on my packing slip they indicated 5 of the 6 hostas I'd ordered were unavailable so they scribbled: **REFUND $20** on the bottom of my list. Well, I added it up and whatever way you look at it, the hostas that I ordered and didn't receive come out to be $28. So why the arbitrary $20? Where is the 8 bucks going? It obviously isn't going toward appeasing me by sending my plants out overnight, nor paying for any long-distance phone calls returned to me (I left messages and sent numerous emails), and we know it's not going toward packaging since that was a total bust. And I paid their flat rate of $10.95. So... I'm stumped as to why they think they're entitled to $8 extra from me. I'd love it if they took that $8 and hired a teenager for a day JUST TO RETURN EMAILS and keep customers INFORMED about the status of their orders. But honestly, I'll be very surprised if I ever see the actual "$20 refund" they promised me.

I'm not happy at all with these folks and wish I'd seen the complaints here before I ordered anything from them. Yes, they promised cheap plants... and now I fully understand the adage, "You get what you pay for."

Two green thumbs down.

I ordered from this company and was very pleased with their prices. Upon receiving my order I found that in pen was handwriiten that my Blue Angels were backordered and would ship in 7-10 days. That was a month ago and still have not received them. Some plants were healthy but some barerooted hostas seemed to have rotted on the tops. I planted them anyway to see if they would grow, but nothing a month later.. I only have 3 out of the original 10 hostas ordered. There is no guarantee from the company so why not send rotten merchandise?

I wish I'd found this site first. In brief, my plants were puny on arrival, and they are either struggling or dead now. I filed a complaint against Gorge Top Gardens with the Better Business Bureau of Western Virginia (you can do this online, just go to Google for the site) and got an email immediately from Gorge Top saying they'd refund my money. I also said I would sue them. Unfortunately, sometimes only threats work.

I want to report extreme dissappointment and dissatisfaction with Gorge Top's service and its plants. Here is why:

They sent the wrong hosta, without indicating that they were making a substitution (it was labeled as the one I ordered). Therefore, at best it was incompetence on the part of whoever was preparing my order; at worst, it was dishonesty on the part of the company.

The Silver Edge Iris arrived dead. I planted it anyway, but it has not revived.

The Clematis arrived dead. I planted it anyway, but it has not revived.

The Autumn Fern arrived extremely scraggly--I planted it and it has not grown well. It remains scraggly and puny.

That makes at least 4 of 10 plants I ordered that were incorrect, dead, or pathetic.

They should not promise what they cannot fulfill, and if they cannot fulfill something, they should not attempt to cover their tracks by sending the wrong plant, or sending dead or barely-living plants.

Most of my plants were alive upon arrival, but most were extremely rootbound and squashed. The echinaceas and adenophora were an exception; small but healthy. I hope they are the variety I ordered, as they haven't bloomed yet. Two of the 3 irises were virtually dead upon arrival and expired immediately, the asclepias was dead and rotted. The gaillardias were a different variety than what I had ordered (the plants were mislabeled; it was not a substitution). The other plants were alive and are growing slowly, but they are very puny. I will never, ever order from these folks again. I strayed away from my usual tried-and-true nurseries because I got greedy about those bargain-basement prices, but given how much of the order was unusable or puny or mis-labeled, they were a waste of money.

In March I ordered a David Austen rose, to be sent week of April 11 ,I received an order today,3 miserable little roses,not at all what I had ordered.their excuse ,CROP FAILURE .I'm already upset,so now I go to their website and what do I see,the very rose I had ordered . I have called this company numerous times also Emailed them and never had any answersYou know,there should be something a person can do.I would tell anyone to stay away from this company.Guess I learned a lesson ,one which I will not repeat

I ordered $90 worth of plants. They shipped later than expected, which was fine. The problem is that I never received the order!! I've tried for 2 - 3 weeks to contact them (including their supposedly Live customer service rep, which is always offline so all you can do is send a message). All of my emails have been completely ignored. I finally gave up and filed a claim with my credit card company. Hopefully they'll credit my account. I doubt they'll be able to reach Gorge Top either.... I don't see myself ever ordering from here again. I agree with the others - sure, the prices are great but who cares if you never get your merchandise!

I placed my order in February, $90.00 worth of plants. It is now June 3rd, have not received anything. I have sent e-mails that have gone unacknowledged. I have called several times and was only able to leave one message because the voice mail box is always full. Still have not heard anything. I will never order from this company again. I have never had such a bad internet experience before. I am afraid I am out $90.00 now, since my card was billed when I placed the order in February. I will make sure no one that I know will order from this company!!

I ordered plants early but closest shipping date was week of 5/22/2006. They shipped out the Friday before the long weekend and arrived here a bout a week later. The plant quality was terrible. Brown leaves no leaves on one of the delphiniums. I called but was unable to get through. I consider it a waste of money and will not do business with them again.

Like others, I am disappointed with the lack of response and customer care from this company. My plants were shipped two weeks late. My credit card was charged immediately upon placing an order. I became concerned that I had been scammed when emails to the customer service department went unanswered or acknowledged. I finally received notice that my order had shipped. The order took 7 days to get to my home. The poor plants had turned absolutely yellow from a lack of light. They were packed in wet newspaper that had almost dried out. I will not order from this company again. I will pay the slightly higher prices for better plants and customer service elsewhere. This is not a bargain when you consider the lack of respect for the customer and the product.

10 days late in receiving plants.
Imposssible to contact. Phone voice mail no help as mailbox was always full.....msg says to try your call later. For a full week there was no answer.
Their on-line help was never attended.

No response to e-mails.

Watch out for this vendor.

I am so upset with my experience with this company. I wish I had seen these reviews before I ordered with them.
I placed my order over a month ago. My order so supposed to be shipped 3 weeks ago. I have emailed them several times with no response and tried to call but the voicemail has been full (of complaints I'm sure). I emailed to cancel my order because I couldn't get through on the phone and several days later got shipment notification from UPS. This is a 3 day weekend and my plants will be in transit over a week (mostly in Texas heat). I expect that they will be in bad condition when I get them. There are other companies with a similar selection of plants but much better customer service. The prices are good but at the sacrifice of service. Please be very wary of ordering with Gorge Top Gardens.

I was very dissappointed with the lack of service. I wish I'd had a wonderful first experience as the other people below. I placed my order in March 2006. I ordered a lot of plants for Mother's Day gifts. I selected for my order to be shipped the week of April 17,2006 My credit card was also charged immediately. I called 5 times only getting to leave a message 1 time the rest of the time the machine was full. I sent several e-mails asking about my order . As of today I haven't recieve any response at all from them. And yes they still have my money. I don't know if I'll ever get my money refunded. But worse than the money Is the fact that my Mother and the others were dissappointed also with not getting their gifts. Wish I'd seen your site before ordering. We'll see what if anything from this point happens but it's not looking favorable for me.

Dealing with Gorge Top Gardens was the worst Internet experience of my life. Last year, I ordered my Mother some lavendar for Mother's Day. It arrived two months late and was so dead it had bugs crawling in it. She shrieked. She still hasn't forgiven me. I wrote an e-mail describing the situation and asking that it be rectified, but received no response whatsoever. I wasted over 40 dollars to insult my Mother on Mother's Day, and even a year later she recoils when she thinks of the gift I gave her last year. You should be ashamed of yourself and you should reply to unsatisfied customers in an effort to avoid so many negative comments. Based on what I've seen here, you should go out of business -- soon -- and if there's anything I can do to help that happen, I will. I've mass e-mailed over 10,000 people in my database not to use your business and will continue to do so until and unless I find some resolution to this matter. It's company's like yours that give the Internet a bad name. And never again will my Mother love lavendar the way she used to. Thanks a lot.

I ordered multiples of 7 plant types, for a total of 30 plants. I only received 1 of each type - 7 total plants. Even that was 2 weeks late. I have left voicemails (though box is usually full), have sent multiple emails, all unanswered. On advice of card company, I will now send registered email notifying them of my intent to file a merchant claim for chargeback.

BUYER BEWARE. There are plenty of reputable companies - I didn't do my due diligence or I would NEVER have used this company.

GorgeTop is receiving a negative at this moment due to the fact that they can charge your credit card immediately, but they don't seem to be able to refund money due to crop failure any time soon. Why is this? They have known for several weeks that their Heuchera had crop failure, but no credit to my card.....
Unfortunately I found this website too late as I never would have ordered from a company with such a mediocre rating.

Order was placed in March and credit card was charged in March before items were to be received in April. Most garden mail order companies will not process the credit card number until the items are sent to the customer. As of today April 25th, I am awaiting an e mail from GorgeTop to correct the substitution that was made by them on not sending me Heucherella 'Stoplight'. I believe I was sent Heucherella 'Kimono' instead. I want to return those plants and obtain a credit back to my charge card. When I called their phone number, their voice mailbox is full and no one answers the phone. If I don't hear from them within a few days, my credit card company will be contacted so that the dispute process may be started by the credit card company. Would I order again from this company? As of right now, no!

I placed an order in April of 2005 as a gift to a friend, who is a master gardener. A dried package of peonies was received and planted immediately, but nothing ever grew throughout the spring or summer. I have emailed Gorge Top several times and get NO response. I have dialed the telephione number given several times and again get no answer of answering maching. After 3 months of trying, it is apparent thay do not want to hear from me, much lees give a refund or replacement.
Joan Hano, York, PA

I ordered from them on 6/4/05 and have not received my plants yet. I have called six times and emailed a dozen times and got no response.

My credit card was charged on 6/07/05 so I called today and asked my bank to reverse the charge.

This is too bad because my order in early Spring was very nice. How does a company have so little regard for its reputation.

I placed my first ever online plant order with this company on May 22 because their pricing looked great and their website exclaimed that it was the last day of their 50% off sale (I felt so lucky to have found it in time). I thought that their website was very user-friendly and well-organized.

The next day I found Garden Watchdog and became wary based on their reviews. I had also requested a small change to my order (swapping one plant for another) and hadn't gotten a response, which sent up another red flag. The following day, I realized that their 50% off sale was no sale, just a pressure tactic (it appears that EVERY day is the last day of their fantastic 50% off sale). I then emailed their CS and requested that my order be cancelled, and indicated the reasons why I did not feel good about ordering from them (I tried calling their toll-free # first, but of course, got a recording saying that they are too busy to answer the phone).

SEVERAL days later I got an email saying that they had made the plant change to my order, then got a second email indicating that they just saw the request to cancel the order. They asked for a reply to confirm the cancellation request, which I promptly sent. Then my credit card bill comes. THEY CHARGED ME! Almost $140 for an order they never shipped, nor would they ever ship. An order that was cancelled less than 48 hours after it was placed. To their credit, they did refund me the $4 difference for the plant switch I had asked for. I waited, but no subsequent credit came. I tried calling (left a message) and tried emailing as well. I stated both via phone and email that if I did not get a PROMPT response indicating that they had refunded the charge, I would have to place it in dispute with my CC company. Several days passed and I placed the charge in dispute. A couple days later I got an email from GT apologizing for not replying sooner and stating that they would refund the $ "later that week." As far as I know, they never processed the refund (and it's been a month), but now the CC company is taking care of the issue.

I would never buy from this company, regardless of their plant quality. Their business practices are shady to say the very least.

i placed an order that was due the week of 05/03,14 days after due date still no plants.yet this co charged my c.card and insists they will not issue refund until i return the plants.thisis the worst internet experience ever for me.back and forth emails do no good,it is as if the left and right hands belong to different people.by the way,they charged my card 14 days before they allegedly shipped the plants.my last email to them as one other asking for specific shipping info has gone unanswered for 3 days.i will let my card co . deal with this charge.my advice is ,"buyer beware".

Order Date: 03/15/04
Order Number: yhst-6301896609263-818
Shipping Method: USPS 3 Day Priorty

1 Phlox 'Franz Schubert' 2.99
1 Gailardia 'Fanfare' 4.00
1 Phlox 'Ping Pong' 3.50
1 Buddleia 'Royal Red' 2.99
1 Clematis 'Belle of Working' 3.95
2 Crocosmia 'Norwich Canary' 2.00
1 Delphinium 'Sunny Skies' 2.99
1 Geranium 'Claridge Druce' 2.99
1 Monarda 'Snow White' 2.99
1 Phlox 'Eva Cullum' 2.99
1 Clematis 'Helios' 3.95
Subtotal: 35.34
Shipping: 10.75
Total: 46.09

I would have to say, that the condition of the plants I received were atrocious! Completely wrapped in plastic in wood shavings.

I have already e-mailed you on a couple of occasions, in which you have never replied, explaining that the plants I received were NOT the plants I ordered. Non of the phlox came true to what I ordered. They were all white, which I already had. The "Royal Red" Buddelia turned out and did grow, but was a Honeycomb yellow. Clematis were small and promptly died the very day I received them, Monarda proceeded to sit there and never bloomed, then died. The Crocosmia died that very same week. Forget the Delphinium 'Sunny Skies'! I think it was dead when I opened it. It certainly had no leaves other than brown ones, but I tried to plant it anyway. The only plant I got from you that did perform, was the Gailardia "Fanfare". And if you have ever transplanted those, you realize how hard they can be to become established. Therefore, I do not think it was my gardening expertise that was lacking here.

Since I have not received a reply from you, I must ascertain that you do not care that your company is begetting a very bad reputation. I, along with several of my friends that have bought from you, also, will be leaving negative feedback on Garden Watchdog to warn others of your company.

I didn't expect full restitution, as I understand the position you would be in if you were to refund all receipts you sold, but I did expect you to replace the items that were incorrect.

I have bought from mail order, e-mail, I travel to nurseries all over, and since I'm in NC, I was planning on visiting your establishment. I may still just to see what kind of operation you seem to think you may be running.
Once again, I will warn other shoppers away from your company and website.

Wow!I could pretty much "dito" all of the negative responses that I read!I placed a $155 order May 9 during their "one day sale",June 2 I recieved it.$55 worth (that was being generous) of the plants were unplantable.This amount also includes one plant that wasn't sent and another that was stated as being sold out,but not subtracted from my total.About another $50 worth have taken until about a week ago (the beginning of October) to pull through with much TLC.Some did very well,mainly daylilies and what was supposed to be 'Autumn Joy' sedum,but is not.Others,mainly clematis,have grown some,but not flowered (which I wouldn't expect from such a small plant),so I don't know how they will do or if they are what I ordered.The worst part is that I have since found almost all of the plants that I ordered (minus the clematis) at a couple of local nurseries for a third of the price that I spent at Gorge Top ,and the are MUCH happier plants.I wish I had seen them first!
I have been trying to contact Gorge Top for the last four months,but they are unreachable by email or phone.I'm sure that they are not getting or acknowledging these complaints any more than they have my personal ones.I only hope that someone else might see this,and the others,and not order from them.I know I sure won't!

I purchased over $260. in plants from this company. Before delivery I got a prompt reply to my e-mail, ever since I have repeatedly e-mailed any addresses they have and have never received any reply. They put plants in plastic bags with wood shavings and sealed with rubber bands. Is it any wonder so many don't make it. Hosta Loyalist is exactly like Amber Tiara in color and looks like new tissue culture at 1". Hostas Northern Exposure and Spilt Milk are the same but appear to both be H lancifolia. Frances Williams was good size but was disposed of because it is the exact picture of the hosta virus(which I figure they didn't know about). Hemorocallis Chicago Apache has the same bloom as Rocket City. H Catherine Woodbury same bloom as Summer Wine. Sedum Frosty Morn has no variegation looks like Autumn Joy as does S. Matrona. They are good size and blooming, but not what I ordered. Delphinium Sunny Skies appears to be a very small hardy geranium. Veronica Blue Charm is not, but I don't know what, it is small and creeping. DOA's are A. Silver Mound, P. Blue Boy, P. Starfire, B. Royal Red, D.Blushing Brides, D. Pure White, E. Ruby Giant, E. Kim's Mop Head, G. Claridge Druce, H. Stormy Seas, M. Jacob Cline, M. Petite Delight. Some plants are extremely small. Most haven't bloomed yet so who knows what surprises lay in store. I understand mistakes, but not the total lack of customer service. They want you to think the prices are half off for one day only. But have you ever been to their site when it wasn't half off? I am no novice with plants and have taken very good care of them. Hosta Spilt milk is about 2" high, costs $10.50 and isn't even what I ordered. What a bargain! Their site has been down for some time and claim to be having poblems with their e-mail and give another address to which they give no replies. I received over sixty plants thrown into one weak crushed box. Their packing is the pits, as is their customer service, so many plants aren't what they are labeled, most are very small or dead. I cannot give a worse rating than negative or I would. I have never left negative feedback on anyone before, but have given them months to reply. If a miracle should happen and they redeem themselves, I will update this. Save your money and your nerves and go elsewhere.

I ordered an end of the season special in May,2004, 1/2 price off hostas. They were about 2 weeks late in the delivery date estimated when I ordered. When I inquired if the plants had shipped yet I was told that if they didn't come by a date in May to alert them. They would not provide a shipper number and told me the post office was giving them problems. Ok...plausible, I guess. Except when they came and were postmarked after the date I was told I would receive them. Anyway...they eventually showed up, 20 hostas ordered, 19 shipped (they acknowledged they owed me 8.95 for the plant (out of stock). About 16 of 19 survived (I planted them within 2 hours of receiving About 10 plants,I believe were in good shape and worth the $. I've got about 20 hostas in my garden already. Now...they won't answer emails or a request for a refund for the plant not recieved, and the 3 that were dead on arrival. I have ordered a lot of stuff on the internet and have only had 2 bad experiences....this is one of them! I need to contact the local BBB. Maybe this was just a bad month for GT as some other users had some postive comments, but I'm ticked off enough to post this as a warning. My experience with Gorge Top was bad...I would not do business with them again. Like I say...maybe this was a bad month for the business and they'll make it right. If so...I will post the positive outcome. I want to believe the best in folks......

Order from them summer of 2003 got my order late October ground already starting to freeze. Called them and told them it was too cold to plant them in Minnesota. They told me to go ahead and plant them none of them came back. I kept my shipping lables asked for new plants sent me some in June of 2004. They were just roots and moldy bulbs as of 3 week later only 3 out of 15 came up. Don't order from them I do alot of business over the net and have never have seen such bad plants. I am givng up on them. Lost $80 next time I will look at garden watchdog before I order from anyone.

Half of my original order of Clematis were DOA. Contacted the company and they offered to replace them at no charge. So I placed another order, even through the first one was three weeks late. I never received the replacements or the second order, so I'm out over a hundred dollars. I've tried calling and their mailbox is full; I've sent over a dozen e-mails to every address they have, and have not received a reply (this is over a two month period). I'm planning to file a complaint with the BBB and advise everyone to shop elsewhere!

Unfortunately, my recent experience was not good, and this is the first negative comment in the many, many nurseries I have bought plants from in the mail. I have occasionally received one bad plant here or there, but this was really surprising. You could almost duplicate my comments from the other recent complaints in this list! The only plants that made it in my order were the daylilies (they are such a rugged plant!!) The others were wilted mush and going downhill fast while shipped in cedar chips. (Cedar chips??)I planted them immediately in the hopes that the greenhouse-like weather we have now would revive them, but to no avail. I've seen Wal-Mart and Target sell flowered-out but still alive plants for less than this (and no shipping!)

I ordered from Gorge Top Gardens on May 9, and did not recieve my order until the beginning of June. They emailed me three weeks after my order was placed to tell me that the order would be about another week late due to short daylight hours and short staff. It ended up arriving 2 weeks after that. When I got the order, the plants were horribly wilted and soggy, and I have no idea if they will even make it. Also, I ordered peonies, which I was told were in stock, and did not recieve them. They sent a letter saying that the money was credited back to my account, but it is not. I have attempted to email them numerous times, and have never recieved a response. I will never order from this company again.

Took a chance with their 50% off sale, not a good outcome at all. The box was crushed in. The plants arrived very dry, packed in cedar chips. The hostas look frost bitten and the leaves are all broken and melting. Heuchera and lavender also had rotten leaves. I haven't heard from customer service yet, and they have "Closed" until fall and have taken down their web pages. Feel like I was ripped off!!

I was understanding of their delay. I ordered on 5/7/04 and finally received the order on 5/28. I opened the box to find that almost everything was dead. The cedar shavings they pack with were so soggy that the leaves of the plants were mashed onto the plastic bag, and disintegrated into sludge when I tried to remove them. Ever optimistic, I planted everything anyway, thinking the roots were strong like the website promised. Out of an 11 item order, as of 6/11/04 only ONE thing has survived. Customer service was spotty/nonexistent, I was promised a refund that never happened, and now NO response to any e-mail. BEWARE of this company and AVOID!