Comments regarding Blossom Farm Perennials & Herbs

I ordered a few herbs and ground covers from blossom farms. The plants arrived quickly and were well packed. However, one of the plants looked brown and smashed, and I contacted them immediately to let them know. I was told that this particular plant looks that way at this time of year. I watered it and noticed some snails coiled on the top of the potting mix. I contacted them again and asked what could be done. I was told to soak the plant in water for one hour and that this happens sometimes. I ended up throwing the plant away! I don't expect to see pests in plants I order and I would have appreciated a refund. The other plants seem to be okay (I visually inspected them for pests and did not see any), but I don't have the confidence in this company to order more.