Comments regarding Park Seed Company (aka Park's Gardens)

Placed an order Jan. 24.
Contacted them Mar. 1 because it hadn't arrived.
Was told that the *entire* order had been held because ONE item was backordered, but should be coming a week later and would ship as soon as it gets there.
March 14, and nothing yet...
That's the last time I let this company delay my spring sowing!

I ordered 7-8 different types of seeds in January. I received all but two kinds when my order arrived. The invoice simply states they were back ordered. When I placed the order online, there was no indication of back order.

The company never contacted me with a back order delivery date. I contacted them a few weeks later and they stated my back order seeds would ship mid February. They never came. At the beginning of March, I emailed customer service and received no response. Tonight, I emailed them again through the feedback mechanism on their website. What a crappy company. Bad communication, bad information and now no communication.

Park Seed Company's service is beyond bad! I placed my order two months ago and still haven't received it. I have also not received any e-mail updates or follow ups as to why my order has not yet been shipped. I've contacted Park Seed Company's customer service twice. The first time I was assured that my order would ship out that same week (it's been a month since then). When I contacted their customer service the second time and instead of compensation was offered rudeness and impatience, I went ahead and canceled the entire order. I did inform Park Seed's customer service representative, that I will not be having business with this company in the future. I suggest that you do a thorough research online before placing orders with companies that come up first in Google search. I want to feel like a valued customer, and based on my experience, Park Seed Company's understanding of value does not go beyond a dollar sign.

I, too, sent an order on Jan. 19, 2013 for 1 package of seed. The cost of s&h was twice the cost of the seed. I was sent a tracking # that was not useable. It is now Feb. 18, 2013 and I have not received the seed packet. I won't plant these until the end of March, but it would be nice to have them on hand.
Last year I received a packet of geranium seed that not one sprouted. The company did replace them, but they arrived so late in the season and the weather had gotten so hot they didn't grow at all.
Unfortunately, Park is the only source I can find for zonal
geraniums.

Slooooooow shipping. Park seed is just as inefficient as USPS. Park Seed gave me a tracking number. After waiting a week and a half for the seeds I decided to check the status. I went to USPS website to track my package and it told me that this item is NOT traceable. So you call park seed and they say that it is the correct tracking number but their tracking number does not allow you to track the package. Yes, you heard it right the tracking number is useless. I actually told them that they should call it something else because as obvious as it may sound a tracking number should allow you know the whereabouts of your order. Park seed actually had the audacity of telling me that this is the number that USPS provides them and it is USPS fault. Excuse me, if your carrier does not a provide a way to track the product why would you falsely call it a tracking number! Never ordering from them again.

I spent the entire morning preparing seed trays, preparing and hanging flourescent strips, rearranging the growing area to accomodate more growing trays (which I thankfully DID NOT order from Park Seed), only to open my package from Park Seed to find out:

1) Two seed packs (so far) did not contain the correct amounts of seeds, as printed on the packages. For example, the Chives (Allium Schoenoprasum) packet is marked 100 seeds, I actually only received 66 seeds in the packet. The Pepper Giant Thai Hot packet is marked 25 seeds, there were only 12 seeds in the packet.

2) I received 22 seed packets out of a 28 packet order. 6 are on "backorder." No notion about Park Seed being late on their shipments is listed on the site anywhere that I read before purchasing my order. No future arrival date was listed on the order form.

3) I called Park Seed and explained the packet errors and my concerns about the backorders. The female customer service representative told me that SHE has been buying seed from Park Seeds for 20 years and has never had a problem. She also said that no one else has ever made any complaints about Park Seed company before. No offers of compensation were made for the seed shortage/ innaccuracies. She said that the rest of my order would be in on March 1st. I don't know if that means "in" to the Park Seed location or arriving at my mailbox.

This is a huge inconvenience and waste of time and money. I will never again trust this or any other online seed company. I'm sorry that I entrusted Park Seed company with my order and money.

Posted on February 2, 2013, updated February 8, 2013
Posted on February 2, 2013, updated February 2, 2013
Posted on January 16, 2013, updated February 2, 2013
I've been ordering from Park for many years now, but over time their customer service has really gone downhill.

My most recent issue is with an item my husband ordered for me for Christmas. It was a seed starting kit, which included the tray & dome, jiffy pots, heat mat and lights. One of the light bulbs didn't work. No big deal - these things happen. Called them on January 2nd and was told a new bulb would be sent out right away. Waited 2 weeks - no bulb. So I called on January 14th asking what the deal was. I was told that the bulb wasn't scheduled to ship until January 28th, EVEN THOUGH IT'S IN STOCK. What the heck?? The rep couldn't tell me WHY it wouldn't ship, just that it wouldn't. So basically they're telling me I have to wait a month to have an item that is in stock shipped out to replace a defective item. I asked to speak to a manager, was told no one was available but someone would call me back. Of course no one called me back.

I waited 2 days and called back today. The first rep hung up on me when she put me on hold. The 2nd rep told me the item wasn't in stock and when I stated that I had been told a different story 2 days earlier he replied that they were in stock but not ready to be shipped. Grrrrrrr.

I don't know what's going on with them, but they really need to step up the customer service. If I don't have the bulb within a week I am just going to return the entire kit, get a refund and buy something similiar elsewhere. They need to realize that they are not the only seed/garden supply company out there.

Posted on January 18, 2013, updated January 31, 2013
I didn't receive the order yet, I will be editing this review as the order history progresses.
Order submitted 01/10/2013
Ordered less then 10 mini packs of seeds
Order status on Jan 18 - Open
Phone call to Customer Service: Order scheduled for shipping on Jan 30!!!! And there is nothing they can do to make it faster. I am lucky I ordered my onions seeds in other location, otherwise wit will be way too late. Now I worry about cabbage seeds that I plan to start mid Feb. I will not have time to try and replace them if something is wrong with them.

I live in Ecuador and used parkseeds.com to place an order (Dec., 2012) online for some seeds I had trouble finding here. I chose seeds only as I believe it is illegal to ship plants internationally. An email from them had the shipping address wrong, substituted a live plant for a bulk pack of lavender seeds, and all but one of the other seed packets backordered in spite of the fact that the website showed those seeds as in stock and available to ship. Pretty much everything was wrong, so I wrote back immediately pointing out the errors.

They replied that bulk lavender seed packs were not available, tried to tell me I had really ordered a plant, and that shipping date for all the other seeds was unknown. I had kept a record of my order so I knew for sure that I had NOT clicked on the wrong item. Their system had substituted a plant of the same price for the discontinued bulk seed pack. But they acted as if I had ordered the darn thing and did not admit to any error. Nor did they respond to the problem of the website showing backordered seeds as in stock and available to ship.

They also said it was impossible to change any order once it was placed, and suggested I cancel the order and start over. So I wrote back and asked them to cancel the order on Dec 21, 2012. Needless to say, I did not reorder anything. About a month later, on Jan 18, 2013, a charge appeared on my credit card for the price of the lavender plant. I have written to them to get charge removed, we'll see how that goes.

I am now thoroughly disgusted with Park Seed, once a famously reliable company, will never order from them again, and urge you to avoid them too. So disappointing!

I wish I had kept track of exact dates! I placed a large order the beginning of 2012. When I had not received my order by mid-March, I called Park's to cancel my order. I was told the order had been shipped. I didn't receive it for about 2 weeks. I received the order so late that the seedlings were very small by planting time. Germination was very poor for all seeds. I complained to the company June 7th and was told they would give me a credit. I told the customer rep that it was too soon to tell if the Zinnias would perform. It didn't look promising. By August it was obvious the Park's Zinnias were the worst of all the Zinnia seeds I planted. I ordered their special Big Red Zinnias, which in the past were fabulous. I didn't have one single red zinnia so I know they didn't bloom. When I called Park's, they said their guarantee is valid only until June 30th, which is ridiculous. How does someone even know by June 30th. I asked Park for a credit to my credit card rather than a store credit. Initially the supervisor said they would. I then got an email saying they had changed their computer system and could only issue a credit towards merchandise. I have placed the order and am hopeful I will get better seeds this year! Also last year I ordered a Passion flower that is supposed to be hardy to -20. There is NO guarantee however! Last summer it did not bloom and even though I watered and tended it carefully, it didn't grow more than a couple of inches. It was an expensive plant: $20. I bought it because of the promise it would be good to -20. We shall see this spring, but I know I have no re-course.

They have some major shipping issues. I don't understand how they stay in business doing business like this. I ordered something they had in stock over 10 days ago and it still has not shipped, despite a shipping date of over a week ago. I have contacted customer service three times so far but have received any follow up despite promises to do so. Avoid this company.

Ordered before end of 2011 so I would be certain to get what I wanted for the 2012 season. Like others, order was received piecemeal. One of the zinnia seeds I ordered was seemingly lost or an order no show. When I contacted them they told me it would be sent later. I specifically asked if the seeds were out of stock and they said no. Then replacement seeds arrived, more expensive but not at all what I wanted. When I contacted them and asked for a refund they didn't even bother to answer. I mentioned that I would have preferred to have them ask if a substitution was OK (I had not checked substitution OK when ordering). On the upside, the fig plant I ordered arrived and has produced 2 small batches of figs so far, but that was from a sister company - Wayside Gardens.
I will not buy seeds from Parks again.

i placed my order for 10 Annabelle Hydrangea on 8/18, with a delivery approximated date of mid September ( by email). I got no notice for shipping. My question 3 days ago was not replied. I already paid on line. Is it possible for the company to cheat and not send the order?

ordered 2 Park's Original Bio Dome with 18 Whopper Cells and the order did not come complete. the missing item was shipped after i called them and to my amazement they charged me shipping and handling! i called them and they said that they would refund the s@h. that was june 8 and they said that it would take 30 days. after 5 calls and talking to it seems to everybody i am still waiting for the $5.78. today is aug. 17 and they keep on saying that there refund department is still backed up! wow, must be a lot of dissatisfied customers! stay away from this company.

Posted on June 4, 2012, updated June 24, 2012
I've always ordered my wave petunia seed from Park & to their credit have had great luck growing them from seed. This year however I decided to order plants instead as we have such a short growing season here in MN. I placed a large order way back in November for Calibrachoa & sweet potato vines...I also placed another couple of orders later, one to add to my previous order & another as a gift to my mother in law. I've been checking my account page every day with no shipping details available. I called cust serv. On Fri. June 1st & was told that 2 of my orders ( large) were shipped & would be arriving TODAY ( Fri., June1st) & then I asked about my small order for Mom, (pansies) & was told " Well, we don't know IF those will be shipped, not sure, vendor said they don't know, blah blah blah....& not even an apology, just a bunch of excuses. I decided to wait until today Mon. June
4th as it's 3 days later & have not received my order. I called again (Mon) & asked for an update & again I was told " The vendor will ship them today, you will get them Wed. June 6th"
SERIOUSLY Park Seed??? I ordered back in November so what gives? I say get yourselves some new vendors if they can not provide what you offer your customers! I spent 200 dollars + & I do not appreciate having to make 3 separate phone calls just to check up on my order that should have been sent weeks ago. We have a VERY short growing season here & that's why I ordered from you in Nov. To be sure I received my plants in time to plant & enjoy. You have lost a customer in me, sorry, I suggest you change vendors so you can provide what you advertise!

Posted on June 20, 2012, updated June 22, 2012
Posted on June 14, 2012, updated June 20, 2012
Posted on June 12, 2012, updated June 14, 2012
Posted on June 9, 2012, updated June 12, 2012
Posted on June 5, 2012, updated June 9, 2012
Posted on June 4, 2012, updated June 5, 2012
Posted on June 2, 2012, updated June 4, 2012
Posted on April 24, 2012, updated June 2, 2012
Posted on March 3, 2012, updated April 24, 2012
I placed 2 orders in November, 2011 (on the 1st and 4th). When I received the second order before the first (on the 17th), I emailed Parks to inquire about the status of the first order and was informed that shipment was delayed due to a back-ordered item and that the item was not expected in until "sometime after Thanksgiving". I opted to have the in stock items sent out rather than wait. I did not receive the last item until mid- to late- December. I would have preferred Parks to 1) notify me that there was going to be a delay in shipping, 2) notify me that an item was on back-order and 3) notify me when they did actually ship. In addition, I have had some issues with germination rates this year (just one example: a pack of marigolds with 0% germination while 2 other packs of marigolds ran 95%+). The daylilies I purchased were dried out and very small but most have managed to survive. After 25+ years of ordering from Parks, I won't be back as I have discovered other vendors through Dave's that have better quality stock.

I placed an order for 45 packages of various seeds last week, order #WEB001691516 and paid $105.34 total. It was on a Memorial Day Sale, that promised a free Blueberry Bush with my order. This week I received 33 packs of EXPIRED seeds (and then the rose the next day) it was a very quick shipment, that was nice, but I sent an e-mail inquiring about the rest of my seeds, and asked why they changed my free Blueberry Bush to a pack of Container Tomato seeds (which weren't shipped either) and received no response. I gave them a few days, then I called and spoke with a very nice lady who said she will rush the rest of my seeds right to me. (We shall see if they get here.) She said seeds last for years, and I shouldn't worry that they were packed for 2010. She said they never offer free plants, only a pack of free seeds. I informed her that as we spoke, I was looking at their current add offering 2 free roses with an order. I also asked why their Guarantee statement said any plants that didn't grow right must be reported by June 30, 2011, when this is already June 2012. She said they should still be guaranteed for a year anyway. Although she was extremely nice, I just feel this is a very poorly ran company. I would just about rather have my money back. I haven't opened any of the seeds, but if I keep them, I do plan to watch them closely for germination and production. I doubt I would ever do business with Park Seed ever again.

This is a direct quote from an email I sent to Parks on 5/12/12 that they didn't bother to respond to.

"I want to let you know how disappointed I am with your performance this year. My order 6483584 was filled piecemeal over a two month period. The first shipment (which didn't occur until I called to inquire about it) arrived too late for me to have garden sized plants available to me by planting out time for our area. In addition, I didn't get the Pepper Karma seeds that the packing slip said were shipped. I have finally gotten the last of my order but I didn't get either the free seeds or the ten dollar gift certificate that your advertising promised me. I have no real records of this, but it appears to me that germination has been far below what I would have expected. All in all, your performance has been very disappointing to me especially since I have been using your company for about forty years with good results. I don't know what has changed, but you definitely have developed a huge problem. I'm sorry to see this happening but I will be shopping elsewhere in the future.

Regretfully,

xxxx xxxxxxx"

Actually if it were possible to do I would rate Parks Super Negatively. They not only performed poorly but they also ignore emails from their customers and have ridiculously high shipping charges. There are much better and much more reliable sources out there.

Very poor tracking information at best. Seeds I ordered had a less than 50% germination rate. Still waiting for my shipment of annuals. Sent e-mails about status of my order and when plants would ship-no response after 2 days. Clicked on On-line chat and got a human but had to wait 5-10 minutes between each 1-2 word response from her. Still didn't really answer any of my questions and said that they are "backed up " on e-mails. I run 3 successful businesses and would never treat my customers like this. They get an F from me in the customer service department. This was my first and last order from them as they have forever lost my business.

Posted on April 25, 2012, updated May 9, 2012
I originally chose to order from Parks since they had some seeds that I was not able to find with other sellers. Their prices are a bit high but they do have many options so it makes sense to buy from them.

there are 3 reasons I'm marking as a negative. One is their shipping which all I ordered were seeds and they charge $7.95 which is a bit excessive for seeds which means they are making profit off of shipping. To make it worse they did not provide tracking information and it took 13 days to get my order.

The second offense was the fact they sent me old seeds from 2011. A white label was printed out and stuck over the "packed for 2011" to read "packed for 2012". That is not only gehtto but lame! I paid $4 bucks for fresh seeds I did not pay a discounted price for old seeds. Yes some seeds will be ok for a few years but as a business this is very underhanded business move. If they are unable to sell product they need to reduce the price and sell it as older product and give the new product to customers paying full price. It also seems their newer seed packs do not have dates printed on them so I would assume this means it will be easier for them to recycle their old product with less complaints.

The 3rd offense is they specifically state a seed count for each product which is not true in some cases. I had 2 packs of seeds that claimed a 20 count and was less. The other packs were the right count and in some cases a few more. If they are not able to properly pack their product as quoted on their website they need to be selling based on weight and not count.

This is my first and last purchase from Parks

Posted on April 24, 2012, updated May 4, 2012
I ordered various seeds and two live plants on the 15th, and I received an email on the 17th telling me that they were shipped. On the 19th, I got the two live plants, and I just got the seeds on the 23rd.

The plants were severely root bound, and it took me over an hour per plant to untangle and plant them. I also think the graft on the dwarf black fig I got is very low, and I hope I don't have any problems with water sprouts in the future, although I'll probably just propagate and graft a new tree if it gets bad. Even though the plant conditions weren't perfect, I personally haven't had much better luck with any type of live plants from anywhere else, and I think if I ordered my plants more timely, they would have arrived in better condition.

Anyways, overall, I ordered some plants and seeds, and I got the plants and seeds, nothing special.

On January 9 I placed a small order with Park Seed. After receiving no delivery information, on Jan. 27 I wrote them asking about the status of my order. Park responded to say that they were holding my order because one item was on back order, which they did not inform me of when I ordered. They did not tell me when the item would be available. They shipped my order on Jan. 31, minus my back order. The heading on the order invoice said: "THIS SHIPMENT MAY NOT INCLUDE ALL ITEMS ORDERED. CHECK OUR WEB SITE UNDER -ORDER STATUS- FOR INFO ON ANY ITEMS NOT INCLUDED IN SHIPMENT." What kind of service is that; they do not even tell you what is on back order?

When I heard nothing further from Park Seed for another month, I assumed that the back ordered item had been cancelled according to Federal law. By Federal Law a company must ship a back ordered item within 30 days, cancel the back ordered item, or give me the opportunity to extend the back order period. Park did nothing.

On March 30 Park shipped my back ordered item. More than 2 1/2 months after the order was placed. To think they were planning to hold my order that entire time.

Park Seed was a good company in years past. I will never order from them again.

Sure wish I had known that Park Seed filed Bankruptcy, I would NOT have placed an order. As it stands, I've received nothing despite promise after promise after promise. They won't cancel my entire order and say if I refuse shipment -- if and when they ever ship it -- they'll give me a merchandise credit (eh-hum...WHEN they receive it) but they won't refund my money. Does their website reflect anything they say is on backorder? NO! But, that's their excuse, if they don't use the, "ship out immediately" one. Don't waste your time nor your hard-earned cash! ORDER AT YOUR OWN PERIL!

Ordered Bio-Dome products in January 2011 on a special sale. They were not delivered until the end of April 2011 - long after seed-started time for the season. I made multiple calls for help in getting the order delivered to no avail. Was promised many times that a supervisor would return my call but no one ever did.

I've bought flower and vegetable seed from the Park Seed Company for years and years, but this year I was disappointed to receive seeds marked "packed for 2012" on a label that was pasted over a label that read, "Packed for 2011"! Very disappointing. Shame on you, Park Seed! Looks like an old faithful has fallen onto bad times. I'll order elsewhere in the future.

Posted on February 20, 2012, updated February 20, 2012
Like others have mentioned, I have found inordinate delays in getting seed and other orders sent from Parks Seed. On 1/26/2012, we placed a seed order with Parks Seed. In the past, they have always sent partial seed orders if something was back ordered. THEY DIDN'T. I called on Monday, February 13 to see why we hadn't heard or been sent anything. The order was being held up because they didn't have two packages of seeds. They agreed to "rush" the rest of the order to me. Since I had received no acknowledgement of the order being sent, I called again today (February 20). The first customer service representative told me that the order had been shipped on Friday of last week and gave me a tracking number. I asked to speak to a supervisor who I was told would call me back in a few minutes...that was four hours ago. I checked with the US Postal Service. The second time I called at about 10 AM, they again stated the same as the previous and told me I had to go not to the postal service website to find the location of the package but to streamliteinc. I did. Again, when I couldn't find the package, I called back. This time, another representative stated that they were sending out the package TODAY and that I couldn't track it either through the postal service or Streamliteinc. OK. Now what? I await hearing from the "supervisor" to find out who is correct and why I am getting different stories.

This was our "last chance" for Parks Seed. In the past, they had always sent partial seed orders if they didn't have all of the stuff. NOW??? In the past, they had delayed other plant orders so that we got caladium bulbs, dried up petunias. etc that came in the heat of late May/early June. By August 1, the bulbs were so damaged they had produced only 3 small leaves. WOW!! These plant delays apparently come from their agronomist beliefs in the proper shipping times to the north. They were dead last by over three weeks in our plant orders from similar companies. I don't recommend ever this company. My mistake for giving them another opportunity.

Posted on March 29, 2011, updated February 20, 2012
Posted on February 8, 2010, updated March 29, 2011
I have ordered seed from Park Seed for over 25 years. In the past, orders have been processed in a reasonable period of time - even late orders were received within a week or two. Last year and this I waited up to a month before receiving anything. I realize mid/late winter is a busy time for seed companies but I received all seed from other suppliers within 2 weeks. It's unlikely I will order from Park again unless there is something that no one else carries.

Last winter (2011) I sent an order to Park Seed. I know Oregon is far from South Carolina, but it shouldn't take a month for a package to be shipped and arrive here. It did. I heard about restructuring of Park, that they were under new ownership, etc., so decided to try again this year. (The pictures are really pretty!) I sent the order, via snail mail, on January 2nd. The check reached my bank on January 10th. Today, January 28th, my order still had not arrived. I called and was told that the order had not shipped because one of the items (seed starting soil, which I NEED) was on back order. Most companies would have shipped the items that were in stock and informed me of the back order. Today I asked Park to ship the package (which will now go out January 30th) and cancel the soil and refund the difference. I am not happy, and will not order from them again.

They were very unpleasant on the phone, Itoh Peony is still vegetating, really barely clinging to life and so far since spring not a single oregano seed germinated. They charged two separate shipments for the one peony and three seed packets.. The person on the phone was so unpleasant, I just dropped it and will simply shop elsewhere. It is too distasteful to deal further with them and not worth the stress.

I ordered plants which came baretoot. Four alive and one VERY dead and moldy. I sent it back for a refund with order form etc but since i did not send it registered return receipt they claim they never got it and refused a refund . Burgess plants sent same way to Burgess and they SENT refund.
Buyers beware - send everything back return receipt registered etc etc - this company will do everything to avoid responsibility. The postage would cost more than the plant was worth - probably part of their game.

In my early days of gardening, about 20 years ago, I cheerfully and naively ordered from the big, mainstream catalogs like Park's. I didn't know any better, so the seeds that germinated and were true to name delighted me. These days I'm wiser and more experienced. I know I can do better, far better, with smaller mom-pop suppliers who know and grow and really care about their products. Every time I have fallen for a "big sale" on Park's plants recently, I've filled my cart and then left it after seeing the exorbitant shipping charges and remembering the puny size and weakness of the plants that I had gotten in the past. No one from Customer Service ever responds to my suggestion that they bring their shipping charges in line with reputable nurseries--nurseries that, unlike Park's, do NOT tack on a fuel surcharge. I don't intend to order from Park's ever again.

Ordered wave petunia seeds, grew them in greenhouse. As they came up they looked "odd". Well 5 out of 30 seeds were petunias, rest loose leaf lettuce!!! Company wanted to replace seeds-they take 8-10 weeks to germinate-that means by August they might grow. No. Wanted to give me my money back-I had 8 hanging pots of lettuce-no, if I replaced them it would be $30 a pot! So they JUST sent me replacement live plants. They are the most pitiful things I have ever seen, so root bound they are having a hard time just surviving in soil. I would be ashamed to send out such terrible plants and there is no excuse for 30 seeds, 3 different colors, all being lettuce! Never will I buy from Park.

I had ordered rainbow pepperseeds and twice all I received was empy packs, NO seeds, I called them the first time, they sent me the other pack, same- no seeds, I finally told them to give me a refund, they said they would, but I haven't seen it posted to my bank account. I am really angrey with them, will never order from them again. They told me it wasn't their fault, but whose could it be? When I order something I expect to get it, it's my money.

Bad and worse. This is our summer house and I asked that the plants be shipped after Memorial Day, when we arrive. The first batch was sent 5/13 and left outside our door. So they were dead by the time we got to them. Second batch was supposed to be here June 5, arrived four days early, two of the three plants withered and dead, one of the plants rotting and dying. No info on the website, either -- it stills says the second batch hasn't shipped yet.

I ordered yellow marigold seed of 3 varieties, and all were mixed seed. I'm looking for another source.

Posted on May 23, 2011, updated May 24, 2011
Posted on May 23, 2011, updated May 23, 2011
Posted on May 23, 2011, updated May 23, 2011
Placed order on 5/12. I kept checking the status and it continued to say "not shipped". After 1 week, I contacted them by email and was told that the order was placed on hold because there was a problem with my credit card. The email told me to contact them to update the information. I called the number and a recording said " due to inclimate weather, no one was available to take the call". What a bunch of BS. I responded to the email and left my contact information for them to contact me. I never got a response so I contacted them by phone on 5/19, updated my credit card info. Apparently they do not ship on Fridays. So, Monday, May 23rd, I check to see if the items have shipped. Of course NOT. Then I found this site and read some of the comments. When I go back to the website, some of the items say they are out of stock on one page but not out of stock on another. This is the first time I have ordered from this company and it will be my LAST.

Posted on March 9, 2011, updated May 17, 2011
Posted on March 1, 2011, updated March 9, 2011
LIARS AND BAD BUISNESS PRACTICES!

I ordered online, at time of order, there was nothing saying anything was out of stock. After a week of seeing still not shipped on my order status, I emailed them using the websites contact form, and I got a reply that some of my order was out of stock and is expected to come back in stock 2 weeks after the date I placed the order. Mind you, this is not when my order will ship, only when my things will be in stock. Its currently planting time in zone 9 here for what I ordered. I called them and the lady on the phone swore to god that they were going to "rush" my items that were in stock and mail the rest when they arrived. That was friday, it is now Tuesday, and they still havn't mailed anything. I ask to cancel the order, and they refuse because "they are in the shipping department" (funny b/c I was told they were going out friday). The lady says if I want I can cancel the items that arent in shipping (aka, they dont even have them in stock!!), and HANGS UP ON ME. I have no idea when my order will ship, IF it will ever ship, but people like this should not be allowed to take peoples credit card information online, charge them, then never send anything, and never commit to when they are actually going to do so.

AVOID THIS PACK OR CHEATS THIEVES AND LIARS AT ALL COSTS!

My experience with this company has been very negative. I placed an order and did not receive if within 10 days although I had received email confirmation that the order had been shipped. I called the company, the representative stated that she would send out another order. I stated, since these were tomato seeds that I had wanted to get started indoors, that if they could not get them to me within 3-5 days that I did not want them and to credit my account. She assured me that I would have them within that time period. Now, 9 days later, I still have no seeds. I called again, asked them to credit my account since the seeds have not arrived. They told me they would not credit my account unless I sent back the package that I have not received! In addition, the representative was very rude, interrupting me constantly. I asked to talk to a supervisor and she said none were available, all were on the phones. I have called my credit card company to help me settle this dispute with this company. I will NEVER order anything again from this company or their affiliates. If I had taken the time to check Dave's Garden I would never have ordered from them in the first place. I have learned my lesson. Check with Dave first!

Posted on March 7, 2011, updated May 5, 2011
Like many others, I placed a fairly good sized order of seeds, only to get an email some time later telling me my order was out of stock and would be shipped in 3 weeks. The confirmation email you receive immediately after sending an order clearly states "Credit cards will be billed at the time of order". At no point in the order process does it state if items are out of stock, giving you the option to wait or order elsewhere. I doubt all 15 types of seeds I purchased were out of stock creating a back-order of three weeks shipping delay. My order was placed 2/7/11. I received the seeds 3/5/11.

My order also included seeds with a sticker stating "Packed for 2011", but the original date underneath says 2010....How stupid do they think we are???