Comments regarding Park Seed Company (aka Park's Gardens)
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Negative | bduncan8 (1 review) | On Feb 28, 2015, bduncan8 Campbell, CA wrote: Posted on February 27, 2015, updated February 28, 2015 On February 28th, 2015, bduncan8 added the following: These guys are really screwed up. I called customer service today to find out why my order has not shipped and they said an item is on back order and was supposed to arrive last week. This comes after I had confirmed with them that everything was in stock last week. To further show the incompetent practices, I was told the item may arrive to their factory today, and if it did, it would be two weeks before it is ready to ship. So I have just cancelled my second order and definitely won't be giving them a third chance. On Feb 28, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Mar 3, 2015 10:51 AM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. On Apr 6, 2015 2:59 PM, Park Seed Company (aka Park's Gardens) added: We haven’t heard from you and would still like to assist you. Please email me so that I may help you with this situation. |
Positive | jimbarg (7 reviews) | On Feb 13, 2015, jimbarg Blairstown, NJ wrote: Posted on March 21, 2013, updated February 13, 2015 On March 20th, 2013, jimbarg added the following: Again, here in 2013, and I have NO complaints about Park Seed. I placed a large order and it was shipped, complete, in a reasonable amount of time, Much of the "early indoors" starts are doing great. Excellent germination. I have no complaints with Park at all. On February 13th, 2015, jimbarg added the following: Once again, Park came through for me...I placed an order on Sunday night and received the ENTIRE order, with no backorders, on Thursday. Park is really getting its shipping house in order. Their prices are reasonable for most seed items, too (unlike a few other big names!). And, they offered free shipping on my $75 order and a 20% discount to boot! I will continue to use Park for all the seed varieties I need which they carry (and their selection is HUGE). I still don't see why there are so many negatives posted for Park...they have been nothing but good, reliable, and of highest quality for many many years with me. |
Positive | upstairsnun (3 reviews) | On Dec 2, 2014, upstairsnun Otego, NY wrote: Since they cater to Southern growers and I garden in Zone 4, I usually order just specialty seeds from Park: fun things I can't find elsewhere. I have followed them for years, watching the Park family squabble over their inheritance, not caring that their business was the livelihood for hundreds, if not thousands of families. Where others have turned their companies over to the employees, giving them a stake in their workplace and thus a reason to care (think King Arthur Flour; Johnnies Selected Seeds), they preferred to run their company into the ground, not even updating an antiquated and less than "transparent" bookkeeping system. |
Positive | orangepassion (3 reviews) | On Oct 7, 2014, orangepassion Springfield, MO (Zone 6b) wrote: I placed an online order with Park Seed this spring (2014) - my first time ordering from this company and I was very pleased with their packaging, fast shipping and seed quality. Excellent germination on all seeds and prolific producers in the garden. Later, I received an email promotion "Free shipping on all seeds, 1 day only, no minimum order required," so I ordered several more packages of seeds I'd been wanting to grow. They arrived in 3 days and again, I got excellent germination from all of the seed except for one variety which was a cool weather vegetable I didn't expect to grow with summer coming on. I replanted those seeds in late August when the temperatures started cooling down and they're producing a nice harvest now in October. |
Positive | alejandra86 (2 reviews) | On Oct 6, 2014, alejandra86 Austin, TX wrote: My mother purchased some Jersey asparagus roots for me from Park Seeds and I have been very happy with them. They arrived fresh and are doing well in my garden to date. Looking forward to spring next year! |
Positive | johnforsman (1 review) | On Aug 30, 2014, johnforsman Minneapolis, MN wrote: I am surprised to read the number of negative comments. I purchase seeds from a lot of companies, and I have purchased from Parks for over 30 years without EVER having a problem. Same goes for Wayside. I also have positive experiences with Johnny's, Territorial, Burpee, Jung, Sheepers, Thompson and Morgan, and Totally Tomatoes. On Aug 30, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Sep 29, 2014 10:12 AM, Park Seed Company (aka Park's Gardens) responded with: We appreciate you taking the time to let us know how pleased you are with your orders and services received. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts! |
Negative | beesberet (4 reviews) | On Aug 21, 2014, beesberet Maywood, CA wrote: A big mistake to do business with these jokers. Seed quantity is pathetic and so is the germination rate across 7 different species. On Aug 21, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:49 PM, Park Seed Company (aka Park's Gardens) responded with:
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Negative | varsha981 (1 review) | On Aug 13, 2014, varsha981 PLAYA DEL REY, CA wrote: I would not say I am their big customer , just a little one, order 6 flower seeds and 1 spinach seeds packets. The delivery took 1 week and came well packaged but the seeds packets had instructions which was hard to read. Most of the seeds germinated well but did not transplant well. So I ended up loosing most of my time and effort :( . Lobelia is pretty easy to grow and was directly sown but never came up whereas last year's seeds from another company did very well under the same conditions. Same with Heuchera, did not germinate,the packet says 25 seeds but I don't think they were 25(the seeds were pelleted). I am disappointed. I wrote to them about the issue but did not get even courtesy reply. I would not go back again to them! On Aug 13, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:48 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Negative | HavilandFarm (1 review) | On Jul 4, 2014, HavilandFarm Athens, NY wrote: This was my first time ordering from them. I received my order within a few days and was pleased with the promptness of service. I am certified as a master gardener and never have problems direct sowing seeds into our fertile soil. Entire packages of seed failed to yield a single germinated seedling. Marigolds? They are easier to grow than weeds, and yet mine did nothing. Osmin basil? The same problem. Zero germination. Packages of zinnias fared somewhat better, with 50-60% successful germination. Since we are Zone 5, the window for direct sowing seeds is tight. The failure to have seeds germinate has left us with many empty spots that had to be re-sowed with store-purchased seeds and our own stock of saved seeds. These were used to replant with 95% success. So it was the Park seeds, not the soil, elements or pathogens that were the culprit. Too bad, as they have an excellent selection. But I will never order from them again. On Jul 4, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:46 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Negative | plantlover13 (7 reviews) | On Jun 19, 2014, plantlover13 new york, United States wrote: Posted on November 11, 2013, updated June 19, 2014 On November 11th, 2013, plantlover13 added the following: I heard they filed for bankruptcy. sad. On June 19th, 2014, plantlover13 changed the rating from neutral to negative and added the following: Okay, this company has really gone down the drain now. Never again. On Jun 19, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:45 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Neutral | pattygreengenes (16 reviews) | On Jun 4, 2014, pattygreengenes Lansdale, PA wrote: I ordered plant hoops and they arrived in a timely manner. I have used these for years and am happy with the hoops and their longevity. On Jun 4, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:44 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Negative | mo_ryan (2 reviews) | On Jun 4, 2014, mo_ryan Williamsburg, VA wrote: Do NOT order from this company or from Wayside Gardens. If you want to waste your money just go out into the backyard and burn it - less time consuming and less stress. Ordered some lantanas from Park Seed. They came in - get this - a big loose envelope mailer with absolutely no packing material to protect the plants. I've been mail ordering plants a long while and have never received plants like this - bulbs perhaps but plants? Needless to say all but one croaked. Stupid me, I thought this was a fluke and instead of calling them up and pitching a fit - I came back for more. This time I ordered 8 plants. I really wanted this specific lantana and couldn't find it anywhere else. As is the norm - it took about 3 weeks for them to ship the plants out and when the box arrived - I popped it open to see that once again the plants had not been secured or protected in any way. They'd just been beating around in the box. Nothing was left but little stems. Now understand that this year alone I've ordered probably thousands of dollars in plants. Recently bought an old fixer upper and the yard is a gut job. So, starting from scratch with plantings. I've gotten scores of plants that were healthy and had been carefully packed. Of all of them - I had one plant that had been broken (type of plant with a very fragile stem) I called up the company and they apologized profusely and sent out a replacement plant that day. Stupid me I thought I'd get the same customer service from Park Seed. Not even. Could not have cared less. Told me that I had to take pics of the plants and email them with an explanation to their "horticulturists" at Plant Doctor (aka expect no reply) dot com. Days pass and I call again. Told that it might take days for these supposed horticulturists to review my pics. Call again and instead of asking for customer service I went straight to the horticulturist. This guy was actually helpful, marked my account for a refund and then directs me back to customer service. Again, could their customer service be any worse? This woman tries to give me a store credit (no way will I ever shop with them again) AND she tries to - get this - NOT refund me for the shipping and handling! Yep, she tells me, okay, you'll be getting a store credit for x amount. I ask why the difference of the amount vice what I paid? She says I won't be refunding for S&H. I flip a nut at this point. Explain that there is NO way I will pay for S&H for plants that were dead on arrival BECAUSE of their improper packing! We go back and forth and finally she snippily states that I'll be given refund for the full amount but that will take 5-10 days. We shall see. In the mean time I had an equally bad experince with Wayside which - go figure - are aligned with Park Seed. Paid a small fortune for 2 clematis that I could have bought from Brushwood for half the price. But these were supposedly 2 quart plants. The pots were 2 quart but the plants themselves were minuscule, wilted, and beaten up from shipping. I compared them to some clematis I got in from Brushwood that were 1 quart plants yet 3 times the size of the Wayside clematis, vigorous, and healthy. Again, had to do the same thing with Wayside - send pics to their "horticulturist" for review. I did get a response back saying that the plants in question were beautiful and healthy and had no issues. I will never ever spend a single dime with either of these companies, nor with any of the companies affiliated with them such as Jackson and Perkins. Shoddy service all around. Ridiculously undersized plants, horrible packing and shipping and the customer service is the worst I've ever seen. Their guarantee is a joke. The only bright light is that these weren't massive orders where I lost hundreds of dollars. The bottom line is - I can not say enough bad things about either one of these companies. On Jun 4, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:42 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Positive | brandykins09 (4 reviews) | On Apr 27, 2014, brandykins09 Knoxville, TN wrote: I'm not surprised with all the negative reviews, if I had wrote a review back in January/February it would have been neutral. But just recently, I placed an order for 3 quart sized plants on April 14th, they shipped on April 19th and I received them on April 21st. They were still alive and thriving and I planted them and they seem to be doing well. They arrived in a box surrounded in styrofoam peanuts. And I only took a chance ordering here because I hadn't found those particular plants elsewhere. |
Negative | Gardeningdiva (3 reviews) | On Apr 22, 2014, Gardeningdiva Leesville, SC wrote: We made a large order of vegetable and flower seeds from Park this spring. Sure, the packets are all foil-lined and look fancy, but I won't ever order again. Most packets had very poor germination, and the number of seeds per packet was incredibly skimpy. I ended up replanting with seeds I had leftover from another company. The old seeds did far better than the seeds from Park. On Apr 22, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:38 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Negative | gardenweeder (1 review) | On Apr 21, 2014, gardenweeder Naples, ID wrote: Wow, these guys suck. Bad shipping, bad arrival quality, horrible customer service. Never again from Park Seed for my money. On Apr 21, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:36 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Negative | RedClay007 (15 reviews) | On Mar 31, 2014, RedClay007 Richmond, VA (Zone 7a) wrote: The seed that I've ordered from Park's has been true to type with good germination rates. My main issue with them is that to ship 5 packets of seed ($12) from S.C. to V.A, they charged $7!! However, like J.C. Penny's, they offer sales constantly, so just wait for a free shipping offer (which they've had one this season already) to order, or be prepared to pay outrageous shipping charges. On Mar 31, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:35 PM, Park Seed Company (aka Park's Gardens) responded with: We sorry to hear you are dissatisfied with our shipping charges. We would like to hear about your situation. Would you please provide us with your name, address, order # , and phone number and we will gladly work with you toward some sort of resolution in this situation. |
Negative | sunnybritefarm (11 reviews) | On Mar 30, 2014, sunnybritefarm Naalehu, HI wrote: Attempted seed order today of 12 packets = $27.36. Park applied shipping cost of $28.95. Outrageous! Is this how they make their profit? Good thing I checked the shipping charges before I hit the order button. Any company who thinks its ok to charge shipping fees like that will not get my business. Be careful that it doesn't happen to you. On Mar 30, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:34 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Neutral | Doughster4 (4 reviews) | On Mar 3, 2014, Doughster4 Bowleys Quarters, MD wrote: Have ordered from them for YEARS. Unfortunately, they are not the same top notch company they used to be. Bankruptcy and new owners has resulted in quite a few changes in not only the catalogue, but also prices and service. On Mar 3, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:32 PM, Park Seed Company (aka Park's Gardens) responded with: We sorry to hear you are dissatisfied with our service. We would like to hear about your situation. Would you please provide us with your name, address, order # , and phone number and we will gladly work with you toward some sort of resolution in this situation. |
Negative | mjbivens (5 reviews) | On Feb 19, 2014, mjbivens Houston, TX wrote: PARK ADVERTISES SEED THAT THEY DO NOT HAVE!! On Feb 19, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:31 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Positive | MaryArneson (15 reviews) | On Feb 12, 2014, MaryArneson Minneapolis, MN (Zone 4b) wrote: I've ordered from Park three or four times in late 2013 to 2014 and have gotten my products promptly, well-packed, and with no problems. This has included seeds and the Bio-Domes and their sponges. I haven't ordered any live plants (and probably won't, after reading the other comments). The seeds that I've started in the Bio-Domes have germinated very promptly. Based on other commenters' experiences, I'm a bit worried about how well they will transplant and whether the sponges will break down in the soil, but the initial results have looked good. Some fairly robust seedlings (Tithonia, Abutilon, and Asclepias) seem to be able to send roots down through the sponges and flourish. |
Negative | rivertrent (1 review) | On Feb 6, 2014, rivertrent Campbellford, Canada wrote: Posted on January 16, 2014, updated February 6, 2014 On February 6th, 2014, rivertrent added the following: UPDATE: Since posting this the head of customer relations has contacted me twice on behalf of the company head. She did express regret I had been dealt with in this manner and asked for more details. Her second call was to let me know that they were taking this seriously and were in the process of holding staff workshops to avoid such problems in future. They did ship my seed order despite the fact that I had stopped payment and followed up with a $50. gift certificate for the problems endured. I must say I liked the woman and did believe her to be sincere. I do hope they straighten out their problems but to be fair to others I cannot give them a better rating given the seriousness of the problems I had with them. They have a great selection of seeds at a reasonable price and I do hope that they can recover their former reputation as a leading supplier. |
Negative | DRH2 (11 reviews) | On Jan 6, 2014, DRH2 Brunswick, ME (Zone 5a) wrote: I have ordered from Park Seed for many years. However, this year I'm not the most satisfied customer. I tend to order early since some things I have to begin in January/February. So as soon as I was able I placed my order (Dec 26). Because of the size of the order I was able to get a $10 discount. However, a week and half later they finally sent out their catalog - with my original order (and no discount) I would have been able to have received free shipping which was greater than the discount. Because they had already shipped part of the order they were unable to make any adjustment (according to customer service). I hate to be picky but this is not what I consider good customer service and will be minimizing future orders with them. I guess the early bird doesn't exactly get the worm. On Jan 6, 2014, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:24 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. |
Negative | John7172a (1 review) | On Sep 30, 2013, John7172a Jan Phyl Village, FL wrote: Posted on September 26, 2013, updated September 30, 2013 On September 26th, 2013, John7172a added the following: I just contacted the BBB in Greenville, SC. They rate Park Seed Company with an "F" if I read it right. Buyer beware. ' On September 30th, 2013, John7172a added the following: My refund problem is resolved. It is now credited to my cc. The problem remains that it shouldn't have taken so long to process. I still recommend that no one should buy live plants from them. My experience has been they are not a good value for the money. |
Negative | emklallard (1 review) | On Sep 19, 2013, emklallard MC LEAN, VA wrote: At the end of April I ordered a Davidia involucrata Sonoma tree for $80. I received a crooked 20 inch stick with a growth tip that fell off within days of arrival. No response to e-mail, so I let it try to grow for a few more weeks. It did get a new growth tip and now has sat without any leaves or growth for most of the summer - their response to my complaint by 'phone is: "We don't guarantee spring items after 90 days." That includes crooked sticks they pass off as trees. |
Neutral | otiliarts (1 review) | On Aug 7, 2013, otiliarts Toronto, Canada wrote: Hello everyone. I wished I read all the negative reviews before ordering. I have just ordered today, August 7th, 5 packages of 100 seeds each, of Munstead Lavender. I really hope I will get them in a short time and that there will have the exact number of seeds in each package. I also hope I will get Munstead lavender, not something else. Wish me luck! On Aug 7, 2013, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 1:51 PM, Park Seed Company (aka Park's Gardens) responded with: We would like to assist in bringing a solution to your concerns. Please email us with your name, address, and order number so that we may help you with this situation. |
Negative | kittens2211 (4 reviews) | On Jul 28, 2013, kittens2211 Elkmont, AL wrote: Posted on June 20, 2013, updated July 28, 2013 On July 28th, 2013, kittens2211 added the following: In late May early June, Park seed had a sale on their roses..buy 5 for $25 and get one free. I had four of the six plants roots dry up and grafted plant died complete within 3 weeks of getting the roses...I think next year I will get cutting from friends and neighbors and root from there....I emailed Park seed twice about this and it has been a month and no reply. |
Negative | calandpey (2 reviews) | On Jun 17, 2013, calandpey Alamo, TN wrote: Placed order on March 25th by phone for Celebrity Pink Morn petunia along with other seeds. On May 30th first blooms opened which were not Celebrity Pink Morn but another variety which I determined to be Ultra Crimson. Sent email to Park regarding situation. Received email that I would receive a reply within 48 hours. On June 4th sent another email that it had been more than 48 hours and I had not received a reply. On June 5th received reply that they needed more information and asking for order number (order number was included in the subject line of each email sent including their email to me). Replied stating that the order number was in the subject line and tha it had been a phone order, gave catalog number and mailing address. The seeds were inexpensive but I would have liked an acknowledgment that they were sorry for the mixup at the least. Have not heard anything else from them. They are off my list of companies from which to order in the future. |
Negative | judyinmound (18 reviews) | On Jun 14, 2013, judyinmound Mound, MN wrote: Posted on May 29, 2012, updated June 14, 2013 On June 14th, 2013, judyinmound changed the rating from neutral to negative and added the following: My bad for ordering after this situation...Lots of non-germinating seeds, and mislabeled seeds...a flower type that ended up being some scrawny, slow growing brassica, which has developed no head and planted since dec of last yr...Waste of space on my grow rack. C.S. said I would have had to contact them last yr for replacements... What a sorry policy. |
Negative | kaneonapua (1 review) | On Jun 13, 2013, kaneonapua Feeding Hills, MA wrote: It breaks my heart to have to post this negative review of Park's Seed. I have ordered from them for years and was very pleased with their service and products. In 2012, I got my seeds promptly but my plants came a little too late. I had a feeling that their financial problems might be catching up to them. I decided to give them one more try in 2013 and it has been a disaster. Only 2 of the the 12 plants that I ordered were delivered. The rest of them were cancelled with no notification that they could not ship the other 10 plants. Customer Service did manage to reach me because the bank had changed my credit card number a few days before Parks tried to process the order but it no mention was ever made about not being able to fill 90% of the order. I was only charged for what was delivered so it could be worse. I feel terrible for their employees who are stuck working for a once proud company going down hill very, very quickly. The poor gals in customer service are still very polite and spend most of their day apologizing. What a sad situation. |
Negative | sahootoo (2 reviews) | On Jun 7, 2013, sahootoo New Brunswick, Canada wrote: I ordered some seeds from Park Seed as they offered some things that I had never seen sold locally. I ordered a pack of Astra Double Mix Balloon Flower Seeds (supposed to have double blooms). When they bloomed, they were not Astra Double Mix Balloon Flowers, they were single flowers and much more common variety than advertised. I emailed them to inform them that the seeds they sold me did not produce they flowers they advertised. It has been over a week and I have not heard back. They appear to just ignore emails that aren't about shipping. |
Negative | SMPMITO (3 reviews) | On Jun 6, 2013, SMPMITO Arlington, VA wrote: Posted on March 5, 2013, updated June 6, 2013 On June 6th, 2013, SMPMITO added the following: I ordered grafted tomatoes in January 2013. By mid-May, they had not arrived... I emailed customer service who said they're coming! Then I called in June they told me they were cancelled! They had 6 months to come through with these and they failed. I told customer service that I'd obviously relied on Park and now they shot my plans for tomatoes (obviously a big deal). Of course, I heard "I"m sorry Sir"... but nothing like we'll send you other tomatoes, or we'll credit you for tomatoes for next season, or here's 10 bucks to go to Home Depot and by the dying remains of their tomato stock. These folks are bad; they cannot be relied upon. It's one thing to have issues producing plants (that happens to me all the time), but another to not communicate the issue and then be wholly indifferent to the impact it has on the customer. Just not acceptable. |
Negative | chunx (35 reviews) | On May 31, 2013, chunx San Diego, CA wrote: Posted on August 31, 2004, updated May 31, 2013 On June 28th, 2006, chunx changed the rating from positive to negative and added the following: I really regret that I have to change my glowing rating of Park's to a negative, but for any company that can go downhill this quickly, they deserve a negative. Usually I place at least 4 or 5 orders per year. This year it's been two. I have had to communicate with them 12 times regarding these two orders. Not only did I receive defective seed starting products, I also received seeds that failed to germinate, packets that stated 50 seeds yet only contained 15, rotten bulbs, I was overcharged on the last order, and at one point they cancelled part of my order by mistake. It was more frustrating than it was worth. However, dealing with customer service was pleasant and they tried to rectify the problems as best they were allowed per the new company policies. I attribute the downfall on the current owner, Karen Park-Jennings. Since she has taken the helm, the replacement/refund policies have changed, the quality has decreased, the website is not updated often enough, and she is either incompetent or receiving bad advice. In any case, I have taken my business to Stokes Seeds which has better prices, faster and much less expensive shipping, a large selection of fresh seeds to choose from, and more products. Sorry Park's, it was a nice experience for 30 some years, but you have failed miserably in the past two years. If in doubt, check the feedback ratings as of late. If you don't pull your company together, you will be having a going out of business sale very soon and that's a sad thing to see of a company that has been around for over a hundred years. On May 31st, 2013, chunx added the following: I promised myself that I would never order anything from these bozos again after my last couple of experiences with them. However, I love the Bio Dome seed starters and needed refills. I placed my order in Dec. I finally got them in late January. They were moldy and misshapen. I called customer service and they said they would replace them if I sent them back at my expense. I did but I wasn't happy about it. Weeks went by and no replacements. I knew Parks received them because I had USPS delivery confirmation. So I called again and waited on hold forever. They are now on backorder. Not happy, I need to get my seeds started. I finally used Jiffy pellets for most of my seeds and waited for the Bio Dome refills. So April arrives and no replacements. I call again and they tell me they're ready to ship. I wait, I finally get them about 3 weeks later and I swear they're the ones I sent back. This time I'm angry and I don't even mess with calling, I sent an email. No response. Fortunately I charged them and called AMEX. They did a charge back, I kept the moldy Bio Domes (don't forget, I paid the postage so I feel justified) and boiled them in the microwave to kill the mold. They seem to be OK. Parks, you stink! Customer service is terrible, you have no quality control, your products are poor, and I swear that this is the last time I'll ever use your company. I feel sorry for the employees that have worked there for years and are now screwed. Too bad the company was sold and you've turned into another Direct Gardening, Burgess Seed, and Gardens Alive type of operation. One more thing, I ordered the Little Chief red crape myrtlette seeds a few years ago and they aren't red. They turned out to be all purple. Thanks a lot! |
Negative | mb7644 (1 review) | On May 27, 2013, mb7644 Anderson, SC (Zone 7a) wrote: Many of the seed I purchased this year failed to germinate. Some of the packets had none that I saw. I was suprised, I thought Park was one of the best. |
Positive | art33 (10 reviews) | On May 10, 2013, art33 Florissant, MO wrote: Yesterday evening I emailed this company asking about an order I had not yet received. First thing this morning I received a very polite and helpful response from a member of their customer contact team. She was very apologetic and explained that my plants were being shipped from their Michigan facility in a few days. She said that if the plants arrived too late for me, they would gladly issue a full refund for the items. With that kind of customer support, I'll certainly continue to order from Park Seed Company in the future. |
Negative | brigidlily (6 reviews) | On Apr 30, 2013, brigidlily Lumberton, TX (Zone 8b) wrote: Posted on February 11, 2013, updated April 30, 2013 On February 2nd, 2009, brigidlily changed the rating from positive to negative and added the following: I placed an order in NOVEMBER 2008. I called about it December 8 and was told the trays I'd ordered were delayed from the supplier and it would be January before they arrived; the seeds were also delayed and it would be ten days, and the asparagus sets would be delayed until January. Dandy. I emailed them on December 30; I was given the runaround. I called them again on January 8 and was told my credit card would be refunded. I got my statement last week and guess what? NOTHING. I called this morning and the representative said she'd expedite the refund. I told her I would believe it when I see it. I will say the representatives I have talked with have been very polite and positive. But that does not cut the mustard. I do hope they refund my money. If they do, I will change this to neutral. But I will believe it when I see it. They've gotten too big for their britches, and I don't see any reason to shop with them when there are far better companies out there. On January 10th, 2013, brigidlily added the following: Double that negative! I ordered seeds on December 17, 2012. It is now January 10, 2013, and although they did tell me on January 2 that they had shipped them, there is no sign of the seeds and I am missing my optimum time to plant seeds. I do not know why I trusted them again. On February 11th, 2013, brigidlily added the following: I went ahead and ordered seeds from Johnny's the day I emailed Park's telling them to refund my money. The Johnny's seeds got there the same day as the Park's seeds. I sent back the Park's seeds, and have emailed them at least twice more, and they have not bothered to respond AT ALL and of course have not refunded my money. I cannot believe a company that so disregards their customers is still in business. So, not just negative, double-dog negative. On April 30th, 2013, brigidlily added the following: In the interest of credit where credit is due, Park's put in a partial refund. My order was $26.25, and they credited me $17.35 even though I sent back everything they sent me unopened. I will NOT deal with this company again. Period. |
Negative | laurabiteme (1 review) | On Apr 29, 2013, laurabiteme Poinciana, FL wrote: I placed an order with Park seed on March 30th 2013.Three packs of seed ..Simple.. postage was high BUT I wanted these seeds..They arrived on April 29th.. Sorta late for planting indoors in Ga.When I called the company after 2 weeks had past ,they said oh gosh those are on back order .. I asked why they could email me with all their promotions but not able to send email with the back order info .?? well sorry she said but they would ship part of the order now and the back order later .. well that didn't happen either.. then praise the garden gods the order shipped and i could follow it with a tracking # yada yada !!Took 5 days to ship usps via ups from S.C. to Ga. I will never order anything from Park again and will tell all I can of their poor customer service and shipping. Go sit in some manure Park, if its not on back order! |
Negative | TucsonTomato (6 reviews) | On Apr 17, 2013, TucsonTomato Fairfield, CA, CA (Zone 9b) wrote: I only ordered two varieties from Park seed company. Purple Hyacinth bean and Imperial Star artichoke. The Purple Hyacinth bean took a few tries (over 2 years) to germinate. The Imperial Star artichokes never germinated, no matter what I did. I used the exact same techniques that I had used to germinate plenty of globe artichokes in the past to no avail. |
Negative | billybudd44 (1 review) | On Apr 15, 2013, billybudd44 Rye, TX wrote: I ordered luffa,moon and stars watermelon,peanuts and sweet potatoes. They sent the first three items and back ordered the sweet potato slips. One watermelon sprouted, 3 luffa sprouted and so far no peanuts. I have still not received my sweet potato slips. Bad co avoid. It is too much work to put a garden in and plant bad seed. |
Positive | M__M (1 review) | On Apr 8, 2013, M__M Camp Verde, AZ wrote: I ordered geranium seeds from Parks. 100% germination in pots by a wood stove in January 2012. The Red is spectacular...vibrant...blooming by March 2012. It was cold at night after the fire went out but the little plants made it fine. The plants are compact and have bloomed continuously..I never thought I could grow geraniums but with these treated seeds..it is easier than tomatoes |
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