Comments regarding Park Seed Company (aka Park's Gardens)
Click here to return to Park Seed Company (aka Park's Gardens)'s listing.
|
Comments:
« Previous Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | ... 25 Next »
Rating | Author | Content |
Negative | azhighdesert6 (3 reviews) | On Feb 18, 2017, azhighdesert6 Willcox, AZ (Zone 8a) wrote: I ordered seeds and some seed starting domes from Park. The seeds came right away, no domes. Please note, it did not state at the time of ordering that the domes were out of stock. I never received a message telling me they were out of stock and when they would be shipping. I emailed them 3 times, as per their " email us with any questions". No response. I tried calling several times, never able to contact a human. The longest I spent on hold (and then hung up because no one had yet answered) was 9 minutes 28 seconds. I tried calling at different times of day to no avail. My domes showed up 4 weeks after the original order and then THAT day (Feb 14, 2017) I receive an email stating "Your order shipped 2/8/2017". That is all totally unacceptable customer service. I will NEVER order from this company again. I will update this review when I see how the seeds work out. On Feb 18, 2017, Park Seed Company (aka Park's Gardens) responded with: "On Feb 20, 2017 10:13 AM, Park Seed Company (aka Park's Gardens) responded with: I am sorry to hear you are dissatisfied with our service. Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. Unfortunately at times items can become back ordered and unfortunately we do not have a automated program that will notify our customers of the back order. I am so sorry, unfortunately during the peak season our emails can fall behind due to the volume received daily and due to the call volume in our call center our hold times can be long. We do our very best to respond as soon as possible. Again we are so sorry for the inconvenience caused, please accept our apology. |
Positive | Rustyfork (5 reviews) | On Jan 17, 2017, Rustyfork Glenmont, NY wrote: I'm a bit flummoxed by all the negative reviews I've been reading about this company. So much so, that while I hate signing up for anything, I had to sign up here to post a review. |
Negative | lina1 (1 review) | On Oct 31, 2016, lina1 El Cerrito, CA wrote: In October of last year I placed an order with Park Seed and most of the seeds that I received had a sticker that said "packed for 2015." On Oct 31, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Oct 31, 2016 2:48 PM, Park Seed Company (aka Park's Gardens) responded with: Currently, our seeds are not dated. However, they are tested in our seed lab and we guarantee at least 80% germination. When a seed's germination level becomes low or a seed is exhausted, we do replenish the stock at that time. Because we re-stock regularly, the seed you order could be several days or months old. Generally speaking, our seeds are fresh and replaced each year. Our seeds should be good for at least 1-2 years; even longer if our customers refrigerate them in an air tight container. We do store our seeds under ideal conditions; therefore, regardless of the time of order, the seeds purchased should perform well for you. Also, when we were date stamping the packets, all new empty packets are stamped early in the year, however we replenish seeds several times a year. We apologize for any inconvenience caused or any confusion caused by the date stamp on the 2015 seeds packets. |
Neutral | Missosprey (3 reviews) | On Oct 7, 2016, Missosprey Tulsa, OK wrote: Posted on October 2, 2016, updated October 7, 2016 On October 7th, 2016, Missosprey changed the rating from negative to neutral and added the following: UPDATE: October 7th 2016 Someone from the website saw my review and offered an almost full refund of all the products I've ordered for them. While I am extremely happy about this, I still feel critical of their return policy - it should at the very least be increased for bareroots and the fact it took me writing a bad review to get any attention from them. I will update again once I get a new set a products from them with my new credit. On Oct 7, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Oct 3, 2016 11:03 AM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order numbers so that I may help you with this situation. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | Veruca73 (1 review) | On Jul 29, 2016, Veruca73 Barnesville, PA wrote: I have been buying my seeds from Park Seed for many years with great success so this growing season I decided to buy several different live plants from Park that were unique and not seen locally where I buy from. I was very excited to receive my plants and expected top quality but I was completely disappointed. I made several different purchases and the timing of the delivery time was poor as my account kept saying they were being shipped. When I received my plants the size and quality were terrible! I had ordered three six packs of San Francisco Begonias that were barely alive. They were root bound beyond anything I have ever seen and brown leaves and dried up. The roots were not a healthy color at all. I have been able to nurse a few to live and after two months they are just looking like starter plants. I bought several Ice plants that came root bound...dried up...horrible looking. Most have died. I purchased several other Ice Plants from another supplier and could not believe the beautiful large healthy plants that were packaged so nicely when I received them I was embarrassed I had to plant them next to the ones from Park...and they were much cheaper. I also bought the Cheyenne Spirit Cone flower from Park and they should have come in a casket! They look like my dog chewed on them or a child dug them out with a spoon. They were hacked. I was so disappointed in every plant in that pack. I also ordered Bacopa...the plants were maybe an inch or two of a cutting that was fried up. For the amount of money I paid I expected top quality plants. I sent a lengthy email to the company on 6/10/16 and never received a response from them. Very disappointed in the customer service. I would never purchase a " so called" live plant from Park Seed ever again. On Jul 29, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Jul 29, 2016 3:17 PM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Negative | BetNC (6 reviews) | On Jun 18, 2016, BetNC Hendersonville, NC (Zone 7a) wrote: I bought 2 50-seed packets of celosia, but had only a 48% germination rate. . .with all seedlings surviving transplant into my garden Needing 77 celosia plants, I made a 2nd order, buying ONLY an additional 50-seed packet, but had only a 36% germination rate . . with only one seedling surviving after transplant into my garden. On Jun 18, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Jun 24, 2016 12:08 PM, Park Seed Company (aka Park's Gardens) responded with: I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation. |
Negative | riverlady (1 review) | On May 26, 2016, riverlady Georgetown, OH wrote: I placed an order for tomato plants on 4/27/2016 and as of today (5/26/2016) I have not received them. I called their office today and was told the plants could be shipped as late as 6/10/2016. When I placed the order, their website indicated these plants would be shipped beginning 5/16/2016. Today when I checked their website, it shows these plants "now shipping" Why is their customer service department saying one thing and their website saying another? Maybe they don't know what truthful means! On May 26, 2016, Park Seed Company (aka Park's Gardens) responded with: "On May 26, 2016 3:22 PM, Park Seed Company (aka Park's Gardens) responded with: Please accept our apology, unfortunately when the orders are sent to the fulfillment center we are unable to make any type of adjustments. The final shipments did begin the week of 5/16/16 and will continue through week of 6/6/16. The 6/10/16 date would be the latest the order would deliver. We realize this is very inconvenient for you the customer and we are so sorry. However, as the Supervisor Chandra stated you can refuse the delivery and we will refund you for the order. The refund will not take 2 months to be given as well. This will take place as soon as the fulfillment center lets us know the package has returned. Your information has been given to the department Manager, Brad and he will give you a call at his earliest convenience. |
Neutral | IN55 (1 review) | On May 5, 2016, IN55 Cashmere, WA wrote: Posted on May 4, 2016, updated May 5, 2016 On May 5th, 2016, IN55 changed the rating from negative to neutral and added the following: As per Angela's request I contacted her at Parkseed through email and was extremely pleased how fast she answered me. They resolved my issue to my complete satisfaction and I am changing my rating from a Negative to a Neutral due to the fact that Angela is extremely helpful and Parkseed has a very valuable employee. I still hope they will work on their customer service and website issues - maybe during off season? As Angela mentioned to me and other posts during the peak season the emails can fall behind due to the call volume in their call center and due to the volume of emails they receive daily. I wish them the best for the future. On May 5, 2016, Park Seed Company (aka Park's Gardens) responded with: "On May 5, 2016 11:01 AM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. |
Positive | kawand33 (7 reviews) | On May 5, 2016, kawand33 Lansing, MI (Zone 5a) wrote: I have ordered several seed packets from this company both last year and this year and was very satisfied with everything I received. They are one of my go-to companies for flower seeds, and I would recommend them to other gardeners. |
Positive | DonnaMack (69 reviews) | On May 4, 2016, DonnaMack Elgin, IL (Zone 5a) wrote: Posted on March 31, 2016, updated May 4, 2016 On October 17th, 2015, DonnaMack added the following: After having numerous positive results for Park Seed year after year (I grew several tender perennials for clients this past year, to great praise, and for myself year after year) I thought I was taking a crazy chance by ordering a containerized Zephirine Drouhin rose because the price was more than reasonable and shipping was free. I assumed that it was coming in spring but it arrived TODAY! e are going through a frost spell but temps will be going up to the 70's, and my only dilemma is whether to keep it in a container in my garage or plant it with extreme protection, because it is GORGEOUS! I have a two year old Kathleen Harrop and want it to have company. While I question the wisdom of shipping it to me now, I cannot question the large size of this beautiful containerized, disease free rose! On October 19th, 2015, DonnaMack added the following: Hello Angela, I am happy to say that I contacted you by email last Friday and received a detailed written response the following business day (yesterday) from Steve, who not only gave me excellent advice on how to plant the rose but reminded me that I have a guarantee of replacement or refund through June 30 of next year. I am very pleased with my interaction with your company, and plan to do exactly as Steve advised. On March 30th, 2016, DonnaMack changed the rating from positive to negative and added the following: Well, I am afraid I spoke too soon. My Zephinrine Drouhin rose that was shipped, as I feared, at the wrong time for my zone died. I followed the instructions that the company (Steve, the horticulturalist) gave me, and followed them to the letter. But I was also assured that the rose was guaranteed through June of 2016. I emailed Steve, using the "reply to" address that he gave me. I did this on the 26th, receiving no response, repeated it on the 29th. I have received neither response nor acknowledgment. Worse, when I tried to email Angela, whose email is listed above, the email address appeared to go nowhere. It was a nice specimen, but I never plant roses in zone 5a in October. And now the lack of responsiveness is very disappointing, given that I have only reached the end of March. All of my other roses are doing very well. It seems a shame. On March 31st, 2016, DonnaMack changed the rating from negative to neutral and added the following: I would like to change my rating of this company, pending the ultimate resolution. Apparently Steve was out of town for several days, and was unable to respond, but Angela stepped up, and we just had a nice discussion. While Park does not have my rose this year, their sister company Jackson and Perkins does. She offered me either a large bareroot or a smaller containerized rose (not to have a choice!). She then credited my order back and used it to create an order at Jackson and Perkins. I thought this an incredibly good resolution (and Angela is a very nice person) and will update this entry once the rose is received. On May 4th, 2016, DonnaMack changed the rating from neutral to positive and added the following: I received the most beautiful replacement for my Zephirine Drouhin. I chose, as I noted above what Angela referred to as a smaller containerized rose (I meant to write that it was NICE to have a choice) but if this is smaller, what is large? I thought it quite large, and it is nicely branched and already leafed out. It was easy to plant, and now is on my south parkway. I also received ample notice of its impending arrival. Thank you Angela and Steve. You kept your promises. Making a mistake - we all do it. Making up with it so delightfully - that's hard to do. And it was done here. On May 4, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Oct 17, 2015 3:05 PM, Park Seed Company (aka Park's Gardens) responded with: I am sorry I am unable to contact you directly, I do not have any of your information. If your order was placed within the last few weeks, we are currently in our Fall season and this is why our order shipped now. We are happy to know your rose arrive in good condition and you are pleased with the quality. Please feel free to call us for advise for the expected frost spell and planting your rose. On Oct 20, 2015 8:01 AM, Park Seed Company (aka Park's Gardens) added: I am so glad that Steve our Horticulturist was able to give you some good advise. Please let us know if you need any further assistance. On Mar 30, 2016 3:32 PM, Park Seed Company (aka Park's Gardens) added: Hey DonnaMack, |
Positive | scarby (5 reviews) | On Apr 25, 2016, scarby Grovertown, IN wrote: Ordered four honeyberry plants from them in early spring. It had been a few weeks so I emailed them asking the status. Had a reply back the next day saying my area wasn't ready and it would ship soon. No problem. Plants arrived in great shape about a 1-2 weeks later. Plants were actually bigger than I expected and were packaged well. Prices were great and bought them when they had free shipping sale. |
Positive | iloveplants4 (2 reviews) | On Apr 20, 2016, iloveplants4 El Dorado, AR wrote: Posted on April 11, 2016, updated April 20, 2016 On March 30th, 2016, iloveplants4 changed the rating from negative to neutral and added the following: Hello Plant Loving Friends, I spoke with Angela Davenport at Park Seed and she was really wonderful. I received a message from her and she wanted to know what transpired. I told her that it was a "lost cause" and she informed me that nothing is a lost cause. I received a credit for the Fire and Ice Hydrangea, as well as the Empress Wu Hosta. I am anxiously waiting for my replacements to arrive and then I will let you know how the plants look. If the plants look great, I will change my experience to positive. I will receive a hydrangea (different variety). Hopefully, it is a thumbs up! On April 6th, 2016, iloveplants4 changed the rating from neutral to positive and added the following: I changed my rating to positive because Angela Davenport issued a credit and that was nice of her. I ordered another hydrangea and it arrived today. I was pleasantly surprised when I opened the shipping box. The plant looks healthy and I could tell that it was watered before it left the nursery. The horticulturalist is very professional and nice! I will continue to order the company and their affiliates. On April 11th, 2016, iloveplants4 changed the rating from positive to neutral and added the following: On April 20th, 2016, iloveplants4 changed the rating from neutral to positive and added the following: I spoke with Christy and she is a really polite manager. Christy resolved my issues and her customer service skills are simply wonderful. I will continue to shop at Park Seed! On Apr 20, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Mar 29, 2016 2:00 PM, Park Seed Company (aka Park's Gardens) responded with: I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation. On Apr 11, 2016 3:24 PM, Park Seed Company (aka Park's Gardens) added: Hey J, On Apr 20, 2016 11:30 AM, Park Seed Company (aka Park's Gardens) added: Hey J, |
Negative | tonysoll (1 review) | On Apr 19, 2016, tonysoll Brooklyn, NY wrote: Posted on April 19, 2016, updated April 19, 2016 On April 19th, 2016, tonysoll added the following: Thank you for responding. Unfortunately, if my original email had been dealt with, there might have been time to replace the missing colors. I had to call several times and never received a response from several emails, despite the written promise of 48 hour response time. On Apr 19, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Apr 19, 2016 9:47 AM, Park Seed Company (aka Park's Gardens) responded with: I am sorry to hear you are dissatisfied with our service. Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. Annual plants are very tender, and because of this, we do try to avoid extended periods of storage. Therefore, our annual plants are started and grown for each individual hardiness zone. Therefore we only have 3 shipping periods for annual plants. Annuals grown for your zone begun shipping the week of April 4th. The plants grow for the next shipping period which begins the week of April 25th have already sold out, this is why your replacements can not ship until the last shipping period which begins the week of May 16th. We are so sorry for any inconvenience caused. On Apr 19, 2016 10:55 AM, Park Seed Company (aka Park's Gardens) added: I am so sorry, unfortunately during the peak season our emails can fall behind due to the call volume in our call center and due to the volume of emails we receive daily. We do our very best to respond as soon as possible. I did locate your emails and I closed them because we have spoken with you on the phone. Again we are so sorry for the inconvenience caused, please accept our apology. |
Negative | RoanokeGardener (1 review) | On Apr 13, 2016, RoanokeGardener Roanoke, VA wrote: First time customer this spring with two orders totaling about $60. The products sent and customer service proved extremely disappointing. Hydrangeas were dead within 4 days of planting. I contacted customer service as instructed via e-mail. They did not respond even though a reply within 48-hours is promised. So, I called the (800) number and was told I would need to supply photos of the dead plants to prove it. Sent that exactly as instructed and was blocked by their spam filters (apparently the system is not equipped to handle attachments). I was also told on the phone that the asparagus ordered wasn't dead enough (roots arrived moldy and didn't produce sprouts after three weeks of ideal weather conditions). They wanted me to call back in another three weeks on these, presumably requiring I go through the send e-mail for no response and/or a bounce until the 90-day guarantee window expires. It boggles my mind that a company charging premium prices would make a customer spend so much time trying to resolve an issue they created with poor product then add insult to injury with required instructions to begin a discussion about resolution that are impossible to comply with. That's not a product guarantee. On Apr 13, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Apr 13, 2016 4:33 PM, Park Seed Company (aka Park's Gardens) responded with: I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation. |
Negative | imsnow (2 reviews) | On Apr 12, 2016, imsnow Roseville, CA wrote: I ordered 3 six-packs of flowers. I selected the first week of April as the delivery date. I called the company a few weeks before the delivery date and was told over the phone that I would receive the plants on Friday of the first week of April. I sent them an email a week later to confirm the delivery date, and they responded in writing that my order would be shipped the first week in April. So, I scheduled my landscaper to come out on the second week of April to plant everything for me.....and guess what...flowers have not been shipped. Now they tell me that I can expect the flowers on Friday of the 3rd week of April. They will not issue me a refund or allow me cancel my order, even after I forwarded them the email they sent me which confirmed the plants would be shipped the first week of April. I will not buy from this company again. On Apr 12, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Apr 12, 2016 12:06 PM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. |
Negative | dr_kinney (1 review) | On Mar 24, 2016, dr_kinney Waynesboro, GA wrote: I've been buying seeds and plants from Park for decades with no problems until now. On Mar 24, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Mar 25, 2016 11:20 AM, Park Seed Company (aka Park's Gardens) responded with: Dear Gardening Friend, On Mar 25, 2016 11:33 AM, Park Seed Company (aka Park's Gardens) added: Angela D |
Positive | airago (1 review) | On Mar 14, 2016, airago Kamloops, Canada wrote: I have ordered seeds from this company for several years and have always been very happy with both the seeds and the company service. They have new varieties of plant seeds earlier than most other sources and the prices are very competitive. |
Negative | c_lee (1 review) | On Mar 8, 2016, c_lee Yorktown, VA wrote: Ordered 7 packets of seeds, most on sale, entered a promo code good for "15% off any order" - simple enough. Was charged full price minus 15% percent so $6 more than the sale price. I would have been happy with the sale prices, I was even okay with $6.95 shipping, but to bump the prices to full price and then take off the 15% is so dishonest and smarmy. The promo code should state "off full price" if that is the case. I called to cancel the order and was told I couldn't but that I could send the order back when it arrives. Again, only $6 but beyond dishonest. Lots of great seed companys to choose from, stay far, far away from this one. On Mar 8, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Mar 8, 2016 1:08 PM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. |
Negative | nicksdad (1 review) | On Jan 29, 2016, nicksdad West Chester, PA wrote: I have to agree with those who have had poor experiences with Park. I sent a question to them via their website email form, regarding some seeds I intended to purchase. I received a reply thanking me for my interest, and letting me know that someone would be contacting me within 48 hours. A couple hours more than 48 later, and still no reply. So i used their website's chat feature to ask my questions. On Jan 29, 2016, Park Seed Company (aka Park's Gardens) responded with: "On Jan 29, 2016 4:43 PM, Park Seed Company (aka Park's Gardens) responded with: Please accept our apology, it appears there was some miscommunication via our Live Chat. I would like to address your questions in regards to the back order on seeds and the shipment time of orders. The Angelonia Blue and White seeds in the Serena variety are not back ordered at this time, they are available for ordering and shipping now. The statement you seen "shipped at the optimum planting time for your zone." This is in reference to live plants and bulbs only, seeds and accessories ship within just a few days of ordering. All of our shipping Policies can be reviewed online, just follow the link below. Again we are so sorry for the wrong information given and any inconvenience caused. |
Negative | karenmsmith7 (8 reviews) | On Sep 24, 2015, karenmsmith7 Chicago, IL (Zone 5b) wrote: Last spring I ordered seeds for the platycodon variety 'Komachi' (this is the type in which the blooms never fully open and look like little balloons). I had grown them successfully from seed before, but lost them to a drought a few years back. The seeds this year germinated and grew into plants which are now blooming. Unfortunately, none of them are the variety 'Komachi.' but rather are the typical open-bloom platycodon that I can buy at any garden center. I feel I have wasted months of time and effort trying to grow a special variety with nothing much to show for it. On Sep 24, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Sep 24, 2015 1:43 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to my email address below. I want to help and look forward to hearing from you. |
Negative | gfernando (1 review) | On Sep 10, 2015, gfernando Southington, CT wrote: Posted on August 18, 2015, updated September 10, 2015 On August 6th, 2015, gfernando changed the rating from negative to neutral and added the following: Thank you Angela. Mu husband said a package from Park Seed arrived today. So I am changing my rating from negative to neutral. Will write an update on the quality and germination of seeds once I get to it. On August 6th, 2015, gfernando added the following: On August 18th, 2015, gfernando changed the rating from neutral to positive and added the following: I have progressively changed my rating from negative to positive. The seeds were very well packed with clear instructions. Also the seed count for every packet was very accurate.In fact there were a few extra seeds to account for any loss of seed. So far I am very satisfied with the packaging, seed count and the instructions. The info sheet that comes with the shipment is very useful for a beginner gardener. Also most of the seeds I have sowed have sprouted by now, so seems like the germination of their seeds are good. Only Delphiniums are yet to germinate and I cannot say anything yet about seedling survival rate but so far I am happy with the quality of the seeds. I hope to buy more seeds from them and will keep this comment thread updated.Thanks Park Seed! On September 10th, 2015, gfernando changed the rating from positive to negative and added the following: I am writing an updated review on the seeds I started. Almost every single seed sprouted so about 100% germination rate. I had delphinium, coneflower, yarrow and Shasta daisy seeds sprouting and doing well. But unfortunately, none of the seedlings survived for more than 2 weeks. They are all dead, I am not sure why but I followed all the instructions and cared well for them. So disappointed in the seedling survival rate, especially because coneflower seeds were very expensive!!! :( :( On Sep 10, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Aug 5, 2015 12:26 PM, Park Seed Company (aka Park's Gardens) responded with: I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation. On Aug 6, 2015 9:42 AM, Park Seed Company (aka Park's Gardens) added: Great, I am so glad to learn that your shipment did deliver. Please let me know directly if there is anything else I may assist you with. On Sep 11, 2015 1:33 PM, Park Seed Company (aka Park's Gardens) added: I am sorry to hear the seedlings failed to survive. I would like to help with your situation. Would you please provide me with your name, address, and order #. We will gladly work with you toward providing horticultural assistance or some sort of resolution in this situation. |
Negative | JackiO (1 review) | On Jun 11, 2015, JackiO Watertown, MN wrote: I really wish I had done some research before ordering from Park Seed. Had I even done just a quick search I would have found review after review of their HORRIBLE customer service. I have NEVER encountered a company that cared so little for their customers as Park Seed. On Jun 11, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Jun 11, 2015 11:43 AM, Park Seed Company (aka Park's Gardens) responded with: Dear JackiO, |
Positive | mikeandflee (4 reviews) | On Jun 10, 2015, mikeandflee Saginaw, MI wrote: I've ordered seed in the past and had great luck with it. This year was no different, plants are growing and I am one happy gardener. This was the first year I order a plant, missed that it was a bare root plant, planted it and it's growing now too. Very happy! On Jun 10, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Aug 6, 2015 12:37 PM, Park Seed Company (aka Park's Gardens) responded with: We appreciate you taking the time to let us know how pleased you are with your product. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts! |
Neutral | Sharon65 (2 reviews) | On May 19, 2015, Sharon65 Ogdensburg, NY wrote: Posted on May 11, 2015, updated May 19, 2015 On May 19th, 2015, Sharon65 changed the rating from negative to neutral and added the following: Park Seeds sent me extra seeds in response to my complaint, which is nice, so I'm changing it to a Neutral. Angela is a good employee, I hope they appreciate her. Thank you On May 19, 2015, Park Seed Company (aka Park's Gardens) responded with: "On May 11, 2015 4:43 PM, Park Seed Company (aka Park's Gardens) responded with:
|
Neutral | bullfrog357 (1 review) | On May 18, 2015, bullfrog357 Townsend, DE wrote: Posted on May 14, 2015, updated May 18, 2015 On May 18th, 2015, bullfrog357 changed the rating from negative to neutral and added the following: The seeds I ordered finally arrived. It took a bit longer than I expected but the dilemna has beed resolved. Thank you Angela for explaining what they failed to tell me they were using UPS not USPS. On May 18, 2015, Park Seed Company (aka Park's Gardens) responded with: "On May 14, 2015 9:05 AM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. I would like to review your account so that I may bring a better resolution to your issue. . During the peak season it can take several days to get a response due to the volume of emails we receive daily. However I will be more than happy to assist with your order, please email me directly at adavenport@parkseed.com. On May 18, 2015 2:52 PM, Park Seed Company (aka Park's Gardens) added: Your very welcome, so glad to learn that your seeds delivered. Thank you and if I may be of further assistance please feel free to send me an email. |
Negative | dhaberer (1 review) | On May 10, 2015, dhaberer Lowry, MN wrote: I ordered 2 wisteria plants, and a few petunia surfinia. The wisteria came and was packaged horribly and very small. The plants are all broke off and crushed. I emailed them to tell them that I need replacement plants or a refund because the wisteria are destroyed. I still have not heard from them. I haven't received my petunia surfinia yet. I have emailed them to cancel those because I will just go somewhere local and buy them. Don't waste your time with this company. Their plants are very small for what you pay and if there is a problem they don't get back to you. On May 10, 2015, Park Seed Company (aka Park's Gardens) responded with: "On May 11, 2015 4:42 PM, Park Seed Company (aka Park's Gardens) responded with: I am sorry to hear the product was damaged. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation. |
Negative | Deborah_R (1 review) | On May 9, 2015, Deborah_R Clarkesville, GA wrote: I ordered several organic seed varieties and a 3 pound bag of organic fertilizer on April 4, 2015. As of this date, May 9, I have not received the fertilizer and had to buy locally. I have emailed and although their automated response says they will reply within 48 hours have received nothing. I have called countless times and chosen either their Billing or Customer Service option only to be left on hold until my cell phone battery dies. I realize the cost of the fertilizer is minimal, but a company as large as Park should care whether their service is complete and professional despite the size. If reviewing on Dave's is the only route to resolving this issue then so be it. To say I'm disappointed is an understatement as I have been a guest at Park (for professional gardeners and landscapers) in the past. On May 9, 2015, Park Seed Company (aka Park's Gardens) responded with: "On May 11, 2015 4:40 PM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. |
Positive | dlh488s (2 reviews) | On May 8, 2015, dlh488s Springfield, MO wrote: Posted on May 8, 2015, updated May 8, 2015 On May 8th, 2015, dlh488s changed the rating from negative to positive and added the following: Angela, just emailed me again stating my order will be shipped on Monday overnight UPS. So Tuesday I can complete my garden additions for this year. As I replied to her this company should put her in charge. They have excellent products just overwhelmed employees with no follow through. Changed my rating to positive for Angela and their products. On May 8, 2015, Park Seed Company (aka Park's Gardens) responded with: "On May 8, 2015 3:34 PM, Park Seed Company (aka Park's Gardens) responded with: I am so sorry for the delay in the shipment of your order. I do want to inform you that I have made arrangements with shipping to have your order shipped out Monday morning via Overnight UPS delivery due to the delay you have experienced. I also want to make you aware that The King Fern you had on order is not available due to a quality issue and was canceled. I will be emailing you with an offer. Again please accept our apology, |
Neutral | reeve1 (59 reviews) | On May 6, 2015, reeve1 Plano, TX (Zone 8b) wrote: Posted on May 3, 2015, updated May 6, 2015 On May 22nd, 2012, reeve1 changed the rating from positive to negative and added the following: I have experienced ALL the problems listed here - like deceptively selling seeds from 2011 by putting a 2012 sticker on the label and selling them as this year's product, poor seed count, poor packaging of tiny seeds and not providing a paper envelope inside the seed pack, poor viability of seeds, and all the other complaints and problems listed here. But, the last straw is them not honoring their guarantee. It's like chasing a jack rabbit trying to get someone to follow through with what they say they are going to do once you get off the phone. I started doing this in writing so I had something that I could go back to my credit card company with. They sold me Pee Dee Liriope, their website says it has bright Yellow leaves, and the pictures show this. When I received them, they were medium green and looks like generic Liriope, not even close to the picture on their website. When I contacted them, a horticulturist got involved and stated that they needed a week to test the product. After a week with having the plant at her desk, she responded back to me saying that they acknowledged the misrepresentation and would issue a full refund for the full amount to my credit card. Weeks later, I receive a credit voucher towards more purchases, and they didn't even refund the shipping. Since this was the only item on this order and after explaining to them that this was their mistake, not mine, and I would not have ordered these if the item had been properly identified. They promised to issue a refund, but it's been over 2 months now and 3 attempts to email, to be promised the refund in 10 days, and I get nothing. Each person promises that they just initiated a refund to my card and then I don't see anything. I'm issuing a chargeback today on my credit card and am finished shopping with these crooks! I only hope that they will finally go out of business soon so we can have one less obstacle and avoid the continuous problems that usually come with doing business with Park's and trying to purchase quality plants for my home and garden. They are not our friends. On July 7th, 2012, reeve1 added the following: To date, I have called both Park Seed and their affiliate, Wayside Gardens, and have been told 4 TIMES that they are sorry, the credit is NOW issued, and I should see it in 7-10 days. Nothing has been done. I've finally called my credit card company to dispute the charges. Life is too short than to have to waste it dealing with Park Seed's incompetence. On April 4th, 2014, reeve1 added the following: The incompetence continues! I don't know why I think my experience is going to be different than it has been in previous years. I ordered the Rising Sun Redbud and some Inca Ice Alstroemeria in December 2013. Not a word from them about when they might ship, or a heads up when they had charged my card. But, I learned that the order was shipped 3/5. Apparently, the box came to UPS empty and they supposedly contacted Park about filing a claim. It's 4/4 as I type this and I just learned about all this. While Park has spent 3 weeks filing a claim to get their money back, no one at Park has the courtesy or mindset to contact me to let me know what has happened to my order, or even start the replacement process. I had to call to find all this out and then was told they are still working out the claim. I had to ask for them to ship out the replacements. It's like dealing with children or like they are all on drugs and have to be told what to do. Absolutely No proactive actions or basic customer service. I also had another order with seeds. None of them sprouted. I had purchased the same seeds from Express Seeds and have almost 97% germination rate. Clearly these seeds are old. How old is the question. There were Surfina Petunia plants on the order, both scheduled to ship next week. I asked to cancel them and they said they have already shipped. When I told her they show shipping on Monday (today is Friday) she said they can't cancel both plants, only one. I can't see Park's lasting much longer with this kind of failure to provide not even best efforts but the most basic of customer notification and support. Absolutely unbelievable. On April 23rd, 2014, reeve1 added the following: Just STAY AWAY! They are having bigger problems than I can possibly list here. I'm getting dead plants, no one responds to emails, and I am getting the phone hung up on me and talked down to like I was some piece of trash. I don't know what's happening there but it's so bad that I can't see them staying around much longer. I'm so fed up that I will never do business with them. On May 3rd, 2015, reeve1 added the following: Worst experience yet! I ordered from another company and didn't know it was a PARK company. Lo and Behond, the same crappy experience! I wish I could get a list of every company they buy before I order from them. They seem to poison everything they touch. They are worse than common criminals! Lie, cheat and steal! On May 6th, 2015, reeve1 changed the rating from negative to neutral and added the following: Apparently, there is one person at Park's that doesn't have TOTAL disregard for customers. I've had so many bad experiences and felt like a fool for coming back. But, I love gardening, I love new and hard to find items, and this has been the reason for Park's existence lately. Unfortunately, the people they hire must deal with such angry people on a daily basis that they've become callous and angry themselves! But, not so with one person, 'Angela Davenport' ADavenport@parkseed.com. While the negatives so heavily outweigh the positives (plant quality, packing, prices, customer support, quality control, and more) I cannot see changing my negative to a positive. But, Angela's kind and thoughtful assistance has helped raise this to Neutral (against my better judgment). Angela gets an A+ for her compassion and for handling the problem without immediately looking for any opportunity to avoid giving a refund, replacement or any expense on Park's part by putting blame on me, unlike the many others. Unfortunately, she's a single diamond in a sea of coal. I'm leaving this Neutral until I can see some improvement in product quality and customer service without having to find the Angela's within the company whenever there is an issue, which it seems there has been some issue with every order I've placed in the past 2 years, every instance! The other reviews here don't lie and give a clue that Park's needs to make significant improvements in every department if they want to avoid the 90%+ negative ratings they have been getting from about every customer that tried to do business with them. Hiring Angela was a good start! But, this company needs some major changes from top to bottom! MAJOR!! On May 6, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Aug 26, 2014 2:40 PM, Park Seed Company (aka Park's Gardens) responded with: We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. On May 4, 2015 8:30 AM, Park Seed Company (aka Park's Gardens) added: I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Thank you for emailing me directly, I will be in touch as soon as I research and review the information you have sent to me. |
Negative | EeeZee (1 review) | On May 1, 2015, EeeZee Lake Orion, MI wrote: Simply awful in every respect. The so-called customer service said there's nothing they could do about it when I complained my order never arrived. There was no USPS tracking number generated, no nothing. If fact, the person at the company was somewhat abrasive besides being of no help whatsoever. Never again will I do business with them, nor should you. On May 1, 2015, Park Seed Company (aka Park's Gardens) responded with: "On May 2, 2015 11:57 AM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue and review what happened with the shipment of your order. |
Negative | rcminor (1 review) | On Apr 26, 2015, rcminor Cape Coral, FL wrote: This Spring I ordered plants from 3 businesses Burpees, Chileplants.com and Park Seed. Everyone delivered plants at the projected times except for Park.. I have called and emailed about this issue several times. I still have not been contacted about when I can expect delivery of the plants that I ordered. The plants were originally to be shipped on 4/3. This was the 1st time that I have ordered from Park and at this rate will be the last time. No one seems to be concerned about this problem. My order number was WEBPS1188604. I am an extremely dissatisfied customer. On Apr 26, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Apr 28, 2015 2:47 PM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. I will review your order and email you directly shortly. We are so sorry to that we have disappointed you in the delay of your order being shipped.. |
Negative | s5778 (1 review) | On Apr 20, 2015, s5778 Linden, NJ wrote: Still waiting for seeds ordered two weeks ago. Says they shipped on 4/9, but now it's the 20th and still have not arrived. This company is a two bit operation that talks out of both sides of their mouth. When asked why the tracking number didn't work, they blamed it on the USPS first, then they said small packages weren't tracked. Why give me a tracking number if it doesn't work? Why do they charge almost $7 for shipping 5 packets of seeds from SC to NJ? And then, after almost 2 weeks, they are not even here yet. Never again will I order from this company and I will be sure to tell everyone I can to never deal with them. On Apr 20, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Apr 21, 2015 11:02 AM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. |
Negative | alwayshome (1 review) | On Apr 18, 2015, alwayshome Healy, AK wrote: I recently ordered 4 seed packets from Parks seed and was charge 26.95 for shipping and handling!!!! This is the last straw for this long time gardener. NEVER again. I did contact this company and have been assured that they will get back to me. I am still waiting and am NOT holding my breath. Don't do business with these crooks. On Apr 18, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Apr 20, 2015 7:59 AM, Park Seed Company (aka Park's Gardens) responded with: I would like to assist in bringing a solution to this issue. Please email me with your name, address, and order number so that I may help you with this situation. |
Negative | kbadams9 (2 reviews) | On Apr 17, 2015, kbadams9 New Meadows, ID wrote: Unfortunately I have to leave a negative review for Park Seed. If my review makes one fellow gardener think twice before ordering through this company it will be worthwhile. I will start by saying I gave the company a chance to make things right prior to posting my experience and there was never any effort made on their part. On Apr 17, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Apr 18, 2015 9:23 AM, Park Seed Company (aka Park's Gardens) responded with: I am so sorry to hear you are dissatisfied with our services. Please accept our apology. I would like to help you with your situation. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately, because of this volume, there are instances when it is simply impossible to avoid a mistake or prevent an error from occurring. When that happens, we will make every effort to correct the problem. Our way of assuring that your gardening is successful, is our willingness to make the appropriate adjustment whenever a customer expresses dissatisfaction with any product purchased. |
Negative | veggierunner (1 review) | On Apr 15, 2015, veggierunner Middleton, WI wrote: I ordered two seed packets from Park Seed which took 18 days to leave their warehouse. I emailed their customer service team during this time to ask why my order was taking so long to fill and never received a response. When I received my seeds, I felt that it wasn't a good value for the volume. With so many competent competitors in the marketplace, I will not be ordering from them again. On Apr 15, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Apr 16, 2015 8:36 AM, Park Seed Company (aka Park's Gardens) responded with: I am sorry to hear you are dissatisfied with your product ordered. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation. |
Negative | oldkauaikid (1 review) | On Apr 7, 2015, oldkauaikid Kapaa, HI wrote: On 4/4/ (Saturday) I ordered two seed packets on line. After filling in the details, address, card # etc. the review page showed an estimated shipping cost of something like $5.00. When I submitted the order the shipping cost suddenly became $24.95!! This for an order weighing not more than one ounce!! I immeadiately tried to cancel the order by using the order number but was given a canned response that it might take up to two days for the order to be registered. On Apr 7, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Apr 7, 2015 2:01 PM, Park Seed Company (aka Park's Gardens) responded with: I am sorry I was unable to contact you directly, I do not have any of your order information. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may refund you for the $20 upcharge on your shipping. I look forward to receiving your email. On Apr 16, 2015 8:37 AM, Park Seed Company (aka Park's Gardens) added: We haven’t heard from you and would still like to assist you. Please email me with your name, address, and order number so that we may help you with this situation. |
Positive | LucasCatChow (32 reviews) | On Mar 20, 2015, LucasCatChow Tulsa, OK wrote: This is more a report about customer service then product quality. I ordered a Garden Sieve and received another product in error. I called Customer Service and she promptly took down the information, shipped me the correct item, telling me to just keep the wrong item rather then shipping it back to them. Now that's good honest customer service. It's what I would expect from a reputable company. |
Negative | raythemixer (1 review) | On Mar 18, 2015, raythemixer wrote: When the plant I ordered (in addition to the bare root strawberries) arrived, the quality was.... wait, there was no quality, the plant was ll but dead! Yellow and rolled leaves, broken stem. It appears from the other reviews that quality is not something in which this companies believes. When I called them to express my discontent, I was greeted with an attitude befitting an adversary, not a customer. I was told I would be given a refund on the plant and a partial refund on the shipping with in 5-7 days. I will report back then are the veracity of their customer service representative. On Mar 18, 2015, Park Seed Company (aka Park's Gardens) responded with: "On Mar 19, 2015 9:27 AM, Park Seed Company (aka Park's Gardens) responded with: We are sorry to learn of the condition of your plant upon arrival. Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and/or services. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately, because of this volume, there are instances when it is simply impossible to avoid a mistake or prevent an error from occurring. When that happens, we will make every effort to correct the problem. Our way of assuring that your gardening is successful, is our willingness to make the appropriate adjustment whenever a customer expresses dissatisfaction with any product purchased. On Apr 6, 2015 2:58 PM, Park Seed Company (aka Park's Gardens) added: We haven’t heard from you and would still like to assist you. Please email me so that I may help you with this situation. |
Positive | Lhundrup (1 review) | On Mar 5, 2015, Lhundrup Denver, CO (Zone 5a) wrote: I ordered a few seed packets from these guys, and received the seeds in a respectable time (holiday weekend). So far everything has sprouted nicely and are creating leaves, except for the hardy cactus blend. I've never had much luck with germinating cacti; and it has only been ~2 weeks so far, but I figured I might get lucky with at least one early-ish sprouting cactus. Everything else; however, is going about as expected with 60-90% germination rates. |