Comments regarding Garden Value Outlet

On March 8, I received an email receipt for $163. worth of lily bulbs. I was given a person to contact if I had questions, with a phone number to call and an email address. On March 16, I received an email from another person saying "This order has been closed. Your card has not been charged. I apologize for any inconvenience. If I can be of further assistance please contact me." He also said thank you for shopping with us.

I was given the same phone number to call and the same email address. I have sent 8 emails and called 3 times to find out why the order will not be filled. When I called the number that I was given, it went to a voice mail congratulating me for winning a gift voucher of $100. There was no one to talk to. I let the number ring through and talked to a person who knew nothing about orders.

I got the actual number from their website and left three messages. No one answered the phone or called me back.

I have ordered many times from garden value outlet and have been given no explanation as to why they will not let me order this time.

i called to place an order for tulip and daffodil bulbs. the girl i spoke to hardly knew what i was talking about and then informed me that i could not order bulbs till fall. when i said that's when most companies begin shipping ,she said they had nothing in their warehouse. i asked to speak to someone else and she informed me no one else was there. how could one plan a garden if you don't know if they would have the bulbs? can someone help with this?

I placed an order on 12/27/08 with Garden Value Outlet and eagerly awaited my bulbs, to be shipped on Feb 25. By March 7, wondering about my bulbs, I called (no answer) and then emailed (no answer). I finally looked up Sellsonic online and found a phone number (not toll-free and I don't have free long distance). I called and spoke with someone there who assured me they would check into why my order hadn't shipped. I also received an email with a ticket number and message number attached.
March 12, the order arrived, but out of 21 bulb varieties ordered, 10 were missing. Response to emails has been spotty, their explanation is they've tried to contact the warehouse to look for bulbs, etc. I've asked several times for a refund, and cc'd Sellsonic, but no reply.
This company owes me more than $400, and of today (April 4) it really looks bleak that I will get my money back.
I've bought bulbs from almost every retailer out there over the years, and have had very few problems. I'm upset over the money loss, but even worse, I'm disappointed and dismayed at how this company treated me.