Comments regarding Accents for Home and Garden (Pepper's Greenhouse)

I ordered 4 items from this place, chose 3 day shipping, since these were gifts I needed them quickly, I have tried contacting this company multiple times to no avail! I get that it's Spring, but they didn't bother to list any warnings about delays on their site. If they had I wouldn't have ordered from them as I needed it quickly. Now I have no gifts, no time to find new gifts, & have to show up empty handed! I was hesitant to order from them but they were the only place at the time that I found these plants for sale. So disappointed.

Oh, please don't order from this co.

Ordered Jan18,2020 - still haven't received. I have ordered before and made allowances for spring, but this was winter.
Made excuses saying it was too cold to mail. Ok, I waited.

The weather is getting warm here and I need to now get plants in the ground.
Emailed again, (no mailing now, again)
Told them to cancel order.

I'm DONE !!

Dead stick company. Advertised as coming in 3" pots... my variegated triangle ficus was a recently transplanted plug about 1" wide root ball. It arrived leafless and dead. The rainbow wandering Jew was two dying sprigs. The owner responded to me email saying it's normal and he basically didn't care. He would not respond to follow up emails. I'm an experienced gardener and I rarely use mail order for live plants, knowing they will be small and have a tough time in transport. But these were just garbage.

Neutral/Negative experience with my first order from Pepper's-I chose to rate negative because I probably will not order again and because I have had better experiences with other mail order greenhouses. I ordered 8 different uncommon/fairly easy-care houseplants plants- 2 peperomia, 3 philodendron, 1 rhipsalis ramulosa, 1 kalanchoe beauverdii, and 1 oxalis.

About half of the plants I ordered were not in stock, which I expected and didn't mind, but I was billed for the shipping charges I would have paid for the full order rather than the one I received. Given the high shipping/packing charges (30 dollars on a 25 dollar plant order), I was disappointed with the packing job and the resulting damage to some of the plants in shipping. The plants were packed in a very narrow box with two rubber bands placed vertically around the 4" plastic pots to compress them, and then wrapped in newspaper. The rubber bands were very tight, crushing the pots almost flat and severing stems/roots on 2/4 plants. There was no additional packing material/padding added in either box, so it was half smashed by the time I received it.

The soil in 3/5 pots was extremely soggy and the swiss cheese philo had massive leaf damage from the wetness and mealy bug in a few spots (so I'm not sure if it will survive the pruning I did).

On the positive end, two plants arrived in great shape (peperomia and rhipsalis) and were a good size for the price (at least before the high shipping costs). My order arrived a lot sooner than I was expecting given other reviews here, but was still fairly slow in comparison to other online vendors (and I didn't know what I was going to get until the package arrived at my doorstep--not much communication). Overall, unless you need a plant that can't be found anywhere else, I wouldn't recommend

Wow! This company is egregious.

Ordered plants May 10, 2018. Contacted Pepper's House on June 17, 2018 asking for status. Email back to me:
"They are too small to ship right now and need a few weeks. I can cancel the order if you would like. Thanks
Fred"

My response:
"Please cancel.
Thanks for the quick reply."

I received plants on July 25th and PayPal was charged.

Since then, I've emailed with no reply.

I wanted the plants but you don't order plants online to receive over 2 months later (and in the meantime cancelling the order WAY before them sending).

I'm looking for a full refund. If not, I'll dispute the charges from PayPal (I have email evidence of cancelling the order) and will report to BBB.

Horrible customer service. Uncool!

Posted on June 12, 2018, updated June 23, 2018
Ordered 5/18/2018 and still have not received items. The do respond within a day to emails. They said they are on backorder and should send mid June. I am about to cancel and get my money back from paypal. Will never order from them again.

Posted on June 23, 2018, updated June 23, 2018
This is the worst place to buy plants, not because of price or quality of plants but because of a lack of communication. I ordered plants in March and in May I emailed them for the first time. They said I would get them by the end of May...nope...kept emailing them, four times, and the last time was yesterday and today I get an email that said they sent them June 2nd and that I received them.

Well, gee, maybe if they had sent a shipping confirmation I could have done something about not receiving them! As it is now, the USPS site is down and I cannot check for myself. I'm not letting this go and will get my money back somehow.

They took two weeks to actually ship the order. They didn't even ship one of my plants and I only found out when I opened the package. They could've sent an email in advance to let me know that they won't be able to ship it. The other plant they sent me was incredibly root bound and had almost no soil in the roots. A terrible experience all around.

Didn't receive mail order plant after 2 weeks. Didn't realize their shipping times were so slow, so emailed asking to cancel order. Seller agreed to refund money. Waited 5 days for refund and never got it. Seller ignored additional emails requesting status. Finally had to escalate claim thru paypal to get promised refund.

Welcome to Accents for Home and Garden (Pepper's Greenhouse) the DMV of nurseries.

Here's a few suggestions that I've learned from watching good businesses over the years:

If Accents for Home and Garden (Pepper's Greenhouse) has been consistently "two weeks behind with orders" for at least the last three years, based on negative feedback here from 2014, and my observations for the last year, perhaps your business has grown and you need to hire another employee!

If you hate children, don't get a job as a teacher. Similarly, if you don't possess the social skills to communicate politely, don't do customer service. If you decide to sell online, you should expect to expand your customer service to that clientele. While I have no desire to talk with you, in the 21st century we do use telephones for communication, and you're not going to be able to keep people from calling you about online ordering, ever. (I just got a tiny, good feeling.) If you're going to use the internet to sell your product, you're going to have internet customers that expect you to utilize the options given to you by the internet. One thing the internet is really good for is communicating information to people. To clarify, customer service means treating other people who are trying to purchase from you with a the same basic level of decency, respect, and consideration as you want them to offer to you. Negative feedback for Accents for Home and Garden (Pepper's Greenhouse) here runs back to 2004, and your bad attitude shows up over and over, Curt.

When you don't have something a customer ordered, you update your site, then you contact them and ask if they would like a refund, a substitution of one of the other items ordered, or to wait until it is available. (Here's a secret. You write this letter one time. Then you SAVE it. Then you do what we call COPY and PASTE, using that same message for the next customer, but you change the names as needed for each different order. Now you can be just as rude as you like to be, but no one knows because you made your message polite!)

When you don't have a plant in stock, and you cancel a customer's order, update your website to show these items are not available.

You say you cancelled my order because only one item I selected was in stock. What are the chances of that? Pretty remarkable that I happened to pick all items you don't have in my selection of 8 specimens of 6 plant varieties.

What I ordered & the number that is now listed in stock after Curt cancelled my order and refunded my money, which he kept for 2 weeks +:
1 of 8 in stock
2 of 0 in stock
1 of 1 in stock
1 of 1 in stock
2 of 8 and
1 of 4 in stock.
So really, according to their site, Accents for Home and Garden (Pepper's Greenhouse) cancelled my order because they don't have one of the plants I ordered, not because they only have one of the plants I ordered.

In stock or not, you cancelled my order, yet a day later you still have not updated your Accents for Home and Garden (Pepper's Greenhouse) site, which leads me to wonder if they were actually even in stock when I paid you for them last month. Considering several are still showing the same amount in stock as when I placed my order, I suspect that you let me order plants you didn't have simply because you can't be bothered to maintain your inventory. (Three weeks is enough time for you to be planning ahead and aware of your inventory, regardless of how large your business is in both stock and customers.) This theory would also explain why I received a partial order the first time I ordered from Accents for Home and Garden (Pepper's Greenhouse). The increased cost per item caused by shipping fees, and the decreased amount of items received, made my first order from you a ridiculous purchase, with me overpaying considerably for what I received. That order was also delayed your 15-20 days, so you again had had plenty of time to update your site, and email me with those details. Evidently, this type of communication is too much of a bother for you.

Accents for Home and Garden (Pepper's Greenhouse) site still shows all of these except one as available, offering customers the option to pay you for them. Not updating this information, particularly when you cancel a customer's order for them, shows a complete lack of consideration to your customers. If you treated your walk in customers this way, you'd have no business. Sad to think a business with so much potential like Accents for Home and Garden (Pepper's Greenhouse) is controlled by a person who has no qualms about taking his customer's money by leaving the option for more people to order, pay, wait out your chosen business practice of 15-20 days of non-communication, accepting payment for product he doesn't have, and then filling orders as/if he sees fit, rather than to a customer's specified preferences.

While I love plants, I have plenty already, and I'll always find more I want. I can let go of the desire to keep the species you advertise as in stock, but you may or may not send to me, only weeks after I pay you. I purchase from several other, quality businesses, so won't be following links that lead to Pepper's Greenhouse or Accents for Home and Garden (Pepper's Greenhouse).

Be very clear that because of your blatant disregard for your customers, and your apparently self serving attitude, and evident dishonesty, or lack of caring about appearing to be dishonest, I will not purchase from you, and I will actively encourage others to avoid you.

I called this business about an herb they sell, Lovage. I wanted to use the herb to feed black swallowtail caterpillars. The owner or manager got on the phone and I asked if they treat the lovage with any pesticides. The owner/manager was honest and informed me that yes, they do. She mentioned that 'they' are 'destroying the parsley and other plants'. I am unsure but I took it that she may have been killing butterfly caterpillars, black swallowtails specifically, in order for her plants to look nice for customers (since most other insects don't bother much with herbs and butterfly caterpillars will consume much of the foliage at later stages). Customers, what would you rather have.. perfect plants with dead caterpillars of beautiful butterflies or, a few holes and maybe a couple of caterpillars arriving on the plant? As gardeners, we have to accept that plants and wildlife are a package deal. If you care about the plant, you have to care about those depending on that plant. Yes, there are some that aren't valued such as aphids, spider mites.. but those insects are not in decline. Our pollinators are declining rapidly. The company was honest and I appreciate that but I will not support any company that sprays the plants, especially when there are declining pollinators and their offspring depending on those plants for survival. This is my experience and my opinion only. I felt others should be made aware of the practices of this business so they can make an informed decision.

I recently purchased 2 plants from Accents for Home and Garden. I had purchased plants from this nursery a few times in the past and the plants arrived as expected, so I never had to contact them with a problem, This time was different. One of the plants I ordered, a Chinese Hat plant, was only 2 inches tall with one leaf and was barely rooted. I'm sure the nursery pulled it off the mist bench before it was ready so they could sell it. I was in disbelief when I opened the box. I thought it was a joke. A 2 inch twig just beginning to grow a root? They should have informed me the plant was not ready for shipment and given me an option. I emailed the nursery, waited 2 days, and received no response. I called and explained the problem and was told that "he" (Fred Pepper) was out of town at a plant show and would be back that evening. She advised me to resend the email, which I did. Three days later, still no reply. I emailed a third time, explaining the problem and asking for a refund or replacement. Still, no reply. There is no customer service as others have said, and I will not buy plants from Accents for Home and Garden again.

On April 3, I ordered one Hardy Orange and 5 Artemesia Powis Castlew from this company. Total plant order: $33.70. Total shipping: $25.25. The website clearly states that plants will be shipped in 15-20 days. Yes, this shipping is ridiculous, but I wanted the plants and went ahead and paid it. (plus the $1 packing fee.) Twenty days came and went, so at about 30 days I e-mailed inquiring when my order would be sent. I was advised that the Hardy Orange was ready, but that the Artemesias couldn't be sent until June 10--first notification of this. The first week in June we could be easily be over 100 deg. where I live--not good conditions for planting in a dry climate. I e-mailed back, saying I probably should cancel the order, but was willing to accept the Hardy Orange if the shipping of $25.25 would be substantially reduced. No response. Shipping notice three days later. Today I received the Hardy Orange, there was NO adjustment of shipping charges, and a note on the order form saying "Refund Sent to Paypal." No refund has been sent to Paypal. E-mailed the seller, who again refused to acknowledge that I was only willing to accept the Hardy Orange if shipping was substantially reduced, and that they were just "backed up in the office," so I hadn't yet been reimbursed. So, I have now paid about $35.00 for a 6" plant that got knocked up quite a bit by USPS; that is, if they are ever able to find the time to reimburse the other $24.75. I have contested this through Paypal, and will proceed to contest through my charge card if it is denied. I have never before seen such lack of regard for customer service and will never purchase from them again.

BEWARE. I received my order of 6 Indian Pink perennials (I ordered 7 being informed that was the number they had but they only shipped 6) on June 11, 2015. These people should be ashamed of themselves. Two of the plants were barely acceptable, two were tiny and very mediocre (not something I would ever buy) and two were barely alive. In fact, as of today, June 13, 2015, they are declining rapidly. I have purchased from many mail order companies. This is by far the very worst one I have ever dealt with. I will NEVER order from them again. By the way, I immediately sent an email to them expressing my dissatisfaction but have not have been shown the courtesy of a reply.

Sadly I have to agree with the other negative feedback about Peppers Greenhouse. Not only did my plants arrive damaged from shipping, but clearly burned from the sun before they were shipped.

Additionally, I wrote numerous e mails requesting an estimated shipping date with no response. Part of my order was omitted and I was not advised of this.

Attempts to resolve damaged plants were responded to with short tempered arrogance and lack of consideration. When I requested a refund I was refused and advised the only time refunds are given are when plants are returned. However-The FAQ states "no returns" !! Sad sad way to biz.

I decided to try out this nursery and placed an order; communication was really poor, seller did not notify me when they will be shipping the plant only when they decide based on the weather, which I wasn't happy about at all, would be nice to know when the plant is shipped or will be; once I finally received the plant it had no documentation, descriptions or how to take care of the plant, in few weeks it was not doing too well so I did some research and and tried to take care of it based on what I read online which did not help so I sent them a message asking for assistance on how to take care of the plant, had no response; finally I sent them a message in less than a month if I could return the plant and here's the response I got:

"No returns. when a plant arrives to you alive ,our responsibility ends. That is a very easy plant to grow, thriving on neglect."

this is a very poor response to a paying customer, short, arrogant with attitude. This is definitely not good customer service. I'm not going to buy from this nursery again, good thing I didn't spend a lot of money. I bought from other nurseries online before and this is by far the worst service I've had

On August 28 I placed an order for a "madusa's head" and "flame leaf spurge. I never received a confirmation eMail or tracking number.

My messages were curt and the responses, were all repetitive of how an eMail is sent right after a purchase was made. None of the response had given me the information requested; confirmation, tracking number...

Adding insult to injury, pictures online are terribly misleading. The plants received were in a USPS box that looked like it was trampled on and the plants themselves looked just as bad as the box they came in.
please refer to my facebook page to see the online pictures and the actual plants received.

[HYPERLINK@www.facebook.com]

I will never, never do business with them or refer them to any of my friends.

Two of the plants they sent me had a fungal disease. I took photos with them still partly in their packaging and sent them to them, asking what I should do if one or both died. No response. Sure enough, one died. I sent another email telling them this, and again no response. I don't recommend them at all and won't order from Pepper's Greenhouse again.

How do these people stay in business? I placed an order with them over two and a half weeks ago and have neither heard from them nor received my order. I have emailed them and called and left a message - still NOTHING! I will not order from them again....if I can't find a plant somewhere else, I will do without.

Order number 14580511

I bought three each lavender and anemone. I contacted this company by e-mail twice and informed them that none of the three anemone have shown any sign of life yet. Considering it is June, I don't think these plants have survived and they have yet to respond to my request for advice. I don't like leaving negative feedback, but I feel I have no other choice.

Posted on May 1, 2014, updated May 8, 2014
I placed an order last week for 2 jasmine plants.
They haven't shipped yet. I emailed them 2 days ago to cancel as per website. No response. I called them and they didn't bother checking my order. Said we will respond to email. I told them I sent email 2 days ago with no response thus I m calling today. She goes we are very busy with running the nursery we will respond to ur email. And hung up !
No professionalism. I m also very busy. But I managed to email n call. Be courteous and respect my time as well. I ll not b ordering from them again. There is no communication n lady was arrogant. Regret ordering .

This seller sucks. I ordered a mint tree and in three days it was dead. I contacted the seller and he did not contact me back. I told him that I would Contact Paypal and he finally he contacted me and said send it back.I asked him for a shipping label and no contact again. I contacted paypal and they ruled in my favor.Don't buy from him!

I ordered online on 10May - 24 variegated hakone and 10 gold hakone in two transactions. I received no email confirmation or any correspondence to confirm the order (only indication was the charge on my credit card). At no time did I receive an invoice/receipt or confirmation of shipping.

By 26May, still nothing. I emailed. I was told then, one part of the order was shipping and that the remainder was on back-order. I finally received the first 24 plants early in June and 10 plants in early July.

Obviously, had this information been available or communicated, this would have led me to purchase elsewhere. Instead, my card was immediately charged and I had to chase Peppers' staff to get information. In all correspondence, I received only blunt one-liner responses.

The plants are indeed well packaged and arrive in good condition, but don't be fooled by low plant prices - shipping & handling is astronomical and should be reflective of the expectation of service.

I am disappointed.

Posted on March 20, 2012, updated March 20, 2012
Posted on March 20, 2012, updated March 20, 2012
Posted on March 19, 2012, updated March 20, 2012
I ordered because i wanted a Pagoda plant which it said was in stock but it wasn't. My package arrived in good time and the plants look fine, however, shipping and packaging is expensive. I wouldn't have bothered for just the 2 plants i received. I should have been told when the order was confirmed that it wasn't available.

"On Mar 20, 2012 6:30 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:

I usually do not post rebuttals to comments left here on Dave's. During the past 12 months, I have shipped over 3200 orders to happy customers. It has been a great pleasure. As you can see of those customers, only 16 have posted comments here on Dave's and (1) of those was Negative, this one. Therefore, I do not consider posting on the Gardenwatchdog to be relevent to the true character and operation of a particular business. I receive many emails directly to me expressing appreciation for the variety of plants we offer, along with reasonable prices. Below is a copy of the email I have just sent to Fiona5.

I first want to thank you for getting a post to Dave's Gardenwatchdog so quickly. I received your email at 12:37 and one from Dave's at 12:42. That means , in 5 minutes you could send me a email and also to Dave's and they could get an email to me. That is outstanding! There was no delay in finding bugs and getting on the horn right away. Your first neutral rating on Dave's was unwarranted enough ( not receiving a plant that you had already been refunded for including postage), but, when you changed that rating to negative without even giving me a chance to answer your email, took "first Prize". Why don't you send ALL plants back to me, including the bugs, and I will refund all charges including return postage. I have inspected the remaining 52 pots of Lollipop plants in my nursery that yours was chosen from and found NO bugs, so, I want to see them. Remember the refund will only be issued once ALL the plants that your received, along with ALL the bugs are in my hands. This could have all been eliminated if you had only had the courtesy to contact me first, but no, you wanted to show all your laundry to the world.

Fred"

Posted on January 10, 2011, updated January 13, 2011
ATTENTION potential shoppers: I ordered two zebra basket vine - paid & waited. Fred emailed me a several days after about delay in shipping due to a cold snap. Understandable. I emailed back inquiring about expected duration based on local forecast so that I can plan appropriatedly (reason - purchasing plant for mom's bday at end of Jan & so need plant before then - in the case of extended delay maybe i can refund and purchase elsewhere). I received no reply for an entire week. I waited b/c i understand Mr. Fred is probably pretty busy. Then I emailed the guy again expressing I do not appreciate ignored emails and would like a refund otherwise expected shipping soon. This is how he responded word by word, his own:
"maybe you in Ca. do not understand cold weather but we cannot ship live plants in the mail when the temps are in the low 20's. THEY WOULD ARRIVE FROZEN AND DEAD. If you cannot understand this, then yes, i will cancel and gladly refund your payment. FURTHERMORE, I DO NOT INGORE EMAILS.
Waiting your decision.
Fred"

I am stil in awe at this lack of professionalism: LOLing very loud. His response speaks for itself. Customers better hope your orders go perfectly or else Mr. Fred is going to turn Hulk and skin ya alive. Other comments/review on this forum shared similar exprience. This is the First and Last time I shop here.

"On Jan 10, 2011 11:40 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:

Maybe we should show the complete threating email this buyer sent me :

Hey there Fred,

I do not appreciate my previous email ignored. If i do not receive my order by Friday this week (1/14/11) I expect a full refund to my purchase. If no response by then, I'll leave let my bank and paypal deal with your organization.


-----------------------------------------------------------------------------
Also my initial reply to his order was 18 hours later, not several days. (order placed 1/1/2011 at 2:11 P.M. ------ my reply was on 1/2/2011 at 08:17 A. M.


From: Pepgrehou@aol.com
Date: Sun, 2 Jan 2011 08:17:57 -0500
Subject: Re: Online Order From Accents For Home And Garden On 2011-1-1 11:10:49 by sho...
To: azn_tarzn@hotmail.com

Thanks for the order. Due to the extreme cold snap we are having, your order may be delayed. We will ship as soon as weather permits.

Thanks
Fred


As to the shipping delay, it is all weather related, we cannot predict what day will be warm enough.



"

Just received my order of 6 Arizona Sun Gaillardia today. There's a total of one and a half dying flower and ALL of them had yellow, wilting leaves. Not one of them had healthy leaves on half the plant. I am hesitant to even spend the time to plant them in ground. The way is was packaged and shipped couldn't have helped. They came in wrapped in USPS packaging tape, all placed sideways in a standard USPS box - two layers separated by a cardboad. Had it not been the one and a half wilting flowers, I would have thought I received 6 pots of 4" weeds! Definitely a lesson learned.

I had a very unpleasant experience with this store.
I ordered 7 plants. I was happy when I got my package, because they delivered it quickly. However, I was disappointed after I opened my parcel.

First, the parcel was unwell packed, sand dispersed the entire box. then, all the plants cram into together in the box, plants overlie to each other. This caused one pot was broken, and the bare root showed up. One begonia's leafs were jammed and broke, almost all the leafs. These plants looked like that had under attack by hurricane Katrina.

Moreover, only 1 plant's portion was okay, the rest were small. Some begonias had tried cane, or only with few leaves. One plant had only one stem with 2 leafs on the top, it looked so weak when I opened the box.

Therefore, I took some pictures, then wrote them an email. I was not care about the broken pot, I just want to complain about the size of plants were very disappointed. I hope they were able to do something to mitigate my dissatisfaction.The answer that I got was rude with kind of harsh tone. They simply told me to send all the plants back if I was not satisfied my order, and that's the only solution they would give. The thing was, I've already repotted some plants due to the weakness appearance of the plants. I was not intend to return all the plants. However, once again, rude and sarcastic words on their returned emails.

Finally, I determined to send all plants back and got my refund back. I've tried to do my best to pack those plants well, and I've told them that I was not sure those plants would look okay after return.

Few days later, I got my refund and attached a note from them. No surprise! Very offensive and discourteous of their words. I clipped the words they replied me. Here it is:

"If those plants were wrapped the best you can, then you can't do much."

Can you believe this?

I will NEVER EVER buy any plants from this store, they are not trustworthy AT ALL.

PS. Their shipping fee is double as original postage, I assume that they just add "return postage" in it, in case customers return their plants. Why? Go figure yourself.

i ordered 4 congo cockatoo. they were sold in 4 inch pots. the order with shipping and handling was extremely expensive, however, i had someone who very much wanted them in their summer container garden so i thought i would give this company a chance since i lost ALL of mine over this cold winter.

due to the fact that many plants ship from zone to zone and from different environments, when any shipment arrives, as i do with all my plants these 4 plants were placed in an area to adjust prior to planting. i usually allow the plant at least a week prior to transplanting.

wish i had time to get this up before now, but it's been the first break i have been able to sit at the computer, so i hope i'm in time for some people to warn.

almost immediately these plants showed signed of root rot. (indicated browning then blackening at the stem base.) when i attempted to get them out of their pots the root system was no bigger than approx 1/2 inch..at best...and rotten. since i have grown these plants on a rather large basis myself i am familiar with their root systems...these plants were never ready for a 4 inch pot... and, perhaps since i design container gardens and flower beds as well as a grower for over 25 years i know a bad root system when it see it.

there simply is no excuse or reason to sell cuttings and try to pass them off as 4 inch plants. it is outrageous. does this guy think people don't know the difference between a plant and lightly rooted cutting???

i did email the company and told them about the terrible condition of the plants and told them i was going to fight the charge with paypal. i rec'd a snipping curt answer back asking why i waited 8 days to let him know... and i was told to pay myself, ship them back for a refund which he would include this shipping, but i'm still not certain and i was NOT going to be out another dime to send back rotten stems?? should i place them back in their 4 inch pots that were just dirt?? and pay for that?

i should have notice when a mail order business charges to "handle" and pack the plants that's not a good sign, after all it's a mail business. if it wasn't the busiest time of the year for me to pack them up, take an 1/2 hour ride to the post office...(60 minutes round trip), and ship BACK i..wish i had the time to pack this absolute garbage up and ship it back but i don't...a whopping 32.65 for rotten plants. BEWARE! NEVER EVER again. i would never recommend them to anyone! wish i had more time to fight this one, but his time of year i have to pick my battles.....being ripped off is an awful thing! unfortunately for me it's not dec.!

Posted on April 13, 2010, updated April 13, 2010
Posted on April 12, 2010, updated April 13, 2010
Posted on April 8, 2010, updated April 12, 2010
I placed an order with this company, mostly based on the positive comments read here, on March 28, 2010. The order consisted of 6 pots of Sinaloa sage and 2 pots of French tarragon. The total shipping charge online was $11.75 for the 8 plants.

Today I got my shipment - that is 2 pots of French tarragon. From the sale slip it looks like that on March 31 they already decided to sell me only the French tarragon but didn't have the decency to notify me about this minor event, namely, that the bulk of my order would not come.

To add insult to injury, they charged $13 dollars for shipping the two tarragons as opposed to the original $11.75 for the entire order of 8 plants.

I order most of my plants by mail, so I do know that this shipping charge is way too excessive but most importantly I find the company's policy dishonest - changing the the price after the fact without the customer's knowledge is a big no-no.

Moreover, I find their behavior rude and inconsiderate - they should have notified me as soon as they decided not to send the bulk of my order or they found out that they don't have those plants any more - so I could look for them elsewhere. Or maybe I would have canceled the entire order, since I was after those sages, the tarragon was just an 'afterthought', added in the last minute.

Very bad experience, I will not order from this company again. I will check with my Visa to see what they charged and when.
I am actually outraged.

Ordered plants from these people last year. The order was not correct and they lied when they claimed that a certain plant was unavailable and that the refund (in dollar bills yet) was somewhere in the plant boxes. The plant was still being sold on their website that day. I do not have any idea why they decided to cheat me out of seven dollars but I do know that I would not order a dead weed from them. If you do order make sure to use paypal as they will get your money back. The plants that were sent were not worth the effort it took to keep them alive/I should have tossed the lot onto the compost heap. If you want to be cheated and lied to order here.

I order 4 items, two Wrong items. The jasmine india bell and grand duke are actually jasmine maid of orleans with single flowers. I claimed for refund, but they insisted that the jasmine india bell is single flower plant... only refund me the money for grand duke. They refunded the money to me very quickly and told me I can keep the wrong plant... but I really don't need so many same plants.( I already have one very large jasmine maid of orlean plant at home before I purchased items from this website. )

I received a Northern Lights begonia from this Peppers Green house (Accents for Home and Garden), the main plant was black around the edges and had two smaller rooted pieces with it. I posted a pic on the begonia forum and some of the DG friends thought I should email/write or phone and let them know. I emailed Mr. Pepper and was told they do not send pieces of plants and that I had planted the leaves with no roots, the plants were too wet and in too big a pot. I had JUST gotten them, they did not have time to get in this kind of shape! I had just planted them and washed the dirt off the main plant and the small rooted pieces - of course they were wet!! I have been gardening for over twenty years and my yard and gardens has been on several city and garden tours, I think I know a piece of a plant with roots on it when I see it and I know a POOR quality plant with blackened edges when I take it out of the box. There are too many other nurseries out there to buy from rather than to deal with a rude individual such as this who insinuates his first time buyer/customer (which I was)are such stupid gardeners! This was my first and LAST dealings with Peppers Greenhouse!

This morning (Sunday) I placed an order for 3 plants paid for by Paypal. Unfortunately I did not read the "in stock" numbers for the items, and in less than 20 mintues I received a very nice email from them stating 2 items were out of stock. They asked if I wanted the one plant, or did I want to order other items? I apologized and asked that the order be cancelled. I received another nice email very quickly stating that it had been. With 1/2 hour the money had been refunded back into PayPal. My point is, WOW! With customer service like this for a cancellation, why would you not order from them? I will do so as soon as the ones I wanted are back in stock.

"On Aug 7, 2009 10:11 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:

All plants are not full and bushy by nature, some grow tall and lean, some grow bushy and fat. The two plants mentioned were healthy and reasonably sized to the specific variety ordered. We try hard to keep the inventory up to date considering the large variety of plants we offer, however, we will not and do not ship an item if it is not of reasonable quality, therefore inventory may be off slightly on certain items."

I was searching for big leaf 4 inch silk pothoes and the man had them .so i ordered 3 plants and sent the money 25 dollors.when the box came i was shocked in this thin big box so thin i thought it might be a thin magazeen .i opened it and it was 3 tightly plants all so tight i could hardly take them out .when i finually got them out how terrible the plants were half cut from the plant fallen off from it being so tightly packed in a terrible packing.so tight that the plants were crushed and were not in 1 piece because of the packaging.i emailed him and told him but he didnt wan tto do anything.so in the pots 4 inch were the roots stuck in the pots and they were not in good shape and not nice i am very unhappy and if pepper green house was a good dealer with public he would make it right and send 3 more in a proper box as i am disabled and can not hardly go any were and i love plants and thought he would send plants in a proper box you wouldnt belive how thin and how he shouldnt of wrapped them in that package.i want my money back shipping and handling or 3 beautiful plants in a bigger box so they will be in good condition the plants werent.please help me and let others no im upset money doesnt come easy.he should make it right he was ruid

I ordered an ornamental grass from this company and I wish I hadn't. The plant arrived looking terrible brown and crispy and the soil was desert dry. When I e-mailed the company they responded with how hardy the plant is and they thought it would be fine. I have had the plant a month now (maybe more) and it is just now getting some green leaves. Yes, it is going to be fine, but it will probably take until next year to get it looking like it should. Apparently they neglect the plant because it can tolerate it, and spend their time doing something else.This is not right. If I had been informed I was ordering something that would look like death I wouldn't have paid the price plus shipping. I don't think I should have to wait so long for a plant to look decent. This was just a pathetic experience. Will not order from again.

I purchased from this company thru EBAY, they took 10 days to contact me that it was being shippe and then shipped to wrong address, the ebay order shows my address but they are denying it, I printed off the order they ebay and sent that, i paid thru paypal and my address was correct there so they are jsut trying to come up with excuses.

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This product was shipped to the Buyer's shipping address provided by ebay on the purchase invoice. It was purchased on 4/30/08 and paid for on 5/2/08 - shipped on 5/12/08 ( 10 days from payment ) which is not unreasonable during this period of heavy spring orders, especially during the week of Mother's Day. "

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I purchased 9 Kent Beauty Oregano from this company. When they arrive 2 of them were broken and browning due to poor packaging and cold weather. They still had some green on them and I tried to revive them unsuccessfully. When I emailed the company the response was, "sorry, but all were of equal quality when packed and shipped."
This is a totally unacceptable. It's my fault they they arrived in poor condition??? We pay exorbitant prices to have plants shipped they can at least arrive in good condition. I have never had a plant vendor be so irresponsible!!!

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This order was placed on 2/19/2009 and it was shipped on 3/02/2008. The first complaint was sent to me by email on 4/07/2008. I should have been notified of damaged plants sooner than 30 days after arrival. "

Small plants, which is okay for mail order. One of my plants was infested with spider mites though, which is not okay. Sprayed it after washing it off--will see how it does...

Wow. This is the the first time I've had to give negative feedback for anyplace I have purchased goods from - I truly hate to do it. However, I called Accents for the Home and Garden and was spoken to so horribly by the owner and his employee that I cannot believe anyone would want to do business with this company (I believe this is the mail order company for Peppers Greenhouse).

Here is my story: This is the first time I have ever ordered plants online and I didn't really know what to expect. I was looking for a plant called corsican mint and couldn't find it at my local nurseries. I found this vendor (through Daves Garden). I called them the on Wednesday the 2nd of May and asked how long it would take to get the plants if I ordered that day - they said that they could get them out fairly quickly if I paid that day. I did so and was very suprised to get them in just a couple of day -good job on getting them to me guys! Oh no, to my dismay, I ordered three and two were dead when they got to me. No - I do not believe that they intentionally sent me bad plants. I attributed the poor condition of the two plants to the way they were shipped or perhaps what they did to them right before shipping (maybe too much water or somehting). I wasn't sure - but either way I wanted to see if it was normal to receive them that way (remember, one was in great condition). I sent an email to the address notated in the confirmation they sent me. Attached to the email I sent close up pictures of each plant I received. I waited and waited for a response....knowing that the company was extremely busy for Mother's Day week, I thought it best to wait until the craiziness died and they had a chance to breathe easy.

Today is Wed. May 16th - still no response. I called a few minutes ago and the woman that answered was so very ugly to me and basically told me that I had to take care of 'this kind of business' online - I told her I sent an email two weeks ago and still haven't received a response...she basically called me a liar ... that "he" answers all emails. Finally - horribly rudly - she put "him" on the phone. My first words to "him" were - "wow, she was kind of rude" - he said (before he even knew what I wanted) "I will probably be worse...but go ahead anyway" ... I was like, "huh???" wow..... Anyway - I proceeded to tell him about my experience and the email I sent - he said that he remembered seeing my email and that maybe the dead ones would resprout or something - that stuff like that can happen when sending plants and that they have a strick no money back policy... I told him I wanted to give them the chance to help me but he wasn't hearing anything of it.

I learned about this vendor through this site and wanted to pass on my experience since these type of site help me to decide who I want to do business with. Besides he said he could care less about the customers reviews here and that people would order from him anyway - no matter what kind of feedback he received from unhappy customers. He was so very rude and I hope this was a one-off situation but I can't imagine that it was.

I do most of my shopping online - I love it, it's wonderful... I've never had an experience like this before ...

There is a bright side to my story ... I was able to order some mint from an ebay seller...this was not only the best plant purchase I've done online but my best ebay purchase as well...the seller was wonderful, all 10 plants (she does a buy one get one free offer) were shipped and showed up perfect plus she threw in some extra gifts (seeds and an extra/different mint plant..) so personalized and proffessional (if anyone is interested her ebay userid is mishmc53) please try her for any specialty herbs she has 100% possitive feedback out of 1500 sales....don't order from Accents for the Home and Garden .. they truly DON'T CARE. The ebay vendor took the extra care needed when shipping plants - especially delicate ones.

Thanks for letting me vent...please don't get burned from this plant vendor - even if you don't take my advise and look for mishmc53 on ebay ... try someplace that actually has all 100% (or close to it) good feedback, it really does make a difference.