Comments regarding Accents for Home and Garden (Pepper's Greenhouse)
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| Negative | mkjones (8 reviews) | On Oct 3, 2004, mkjones Aurora, TX (Zone 8a) wrote: I love to order from this company. Not only do they carry hard to find varieties, but the plants are always of good size and quality. I've ordered several times, and am always pleased with the plants I receive from Pepper's Greenhouse. On March 26th, 2005, mkjones changed the rating from positive to neutral and added the following: Unfortunately, my latest experience has been very below standard for this company. I ordered 2 variegated lantana, a scented & ivy geranium, a sedum, a rex begonia and the variegated "Charm" begonia. I was highly dismayed to receive a basic semperflorens, NON-variegated begonia, in place of my "Charm." I already own "Charm," and know what the plant should represent. I was also disappointed at the puny sizes of the little plants, put into the advertised 4" pots. In addition, several of the plants had thick moss growing in the pots, which is not a good sign of proper plant tending. Two of the plants had been repotted into used pots, with the original plant labels still affixed to the pot. Not good greenhouse hygiene. I contacted the company on the day of arrival. No response. Contacted them again two days later, still hoping they'd rectify the situation, no response. I am also still disappointed at the lack of any confirmation or shipping notices from this company. I specifically asked Ms. Pepper to notify me this time, as it is Spring Break in our area, and in the '70's. I can't afford to be out with my kids and have plants cooking on the porch, unattended. They were, nonetheless, sent without notice, and left unexpected. I am changing my rating to "Neutral," and will reconsider going back up the scale, or further down, as this issue progresses. There are too many wonderful companies and greenhouses out there to bother with a company that can't meet common standards. On March 30th, 2005, mkjones changed the rating from neutral to negative and added the following: No responses to emails. Very curt assortment of excuses when phoned directly. Owner said he'd refund my money on the begonia, which had "lost variegation during the winter." Again, too many companies priding themselves on excellent quality product and service. Will not order f/Pepper's Greenhouse/Accents For the Home & Garden again. |
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