Comments regarding Accents for Home and Garden (Pepper's Greenhouse)

I had placed a small order of 3 plants. Two tropical hibiscus(Orange and Red hot) and a Crossandra (Firecracker) plant. I was pretty impressed with their prices. I have not seen any one selling Tropical hibiscus for $4.95. Looking at the prices I was a bit worried about the size of the plants. My order arrived yesterday and all the three plants were individually packed nicely. I'm happy with the size of the plants as well. Hopefully they all will do well for the rest of the season and years to come. Overall it has been a great experience working with Pepper greenhouse and would not hesitate to order again.

I ordered online Wed. morning, plants were delivered Friday afternoon. Plants arrived in perfect condition. I am very happy with the size, quality, and appearance of the plants I ordered, as well as the packaging. I will continue to order from them in the future.

I purchased streptosolen and was so pleased with the promptness of shipment and quality of plant. I recommend this seller and won't hesitate to buy from them again.

I am very pleased with my plants from Pepper's Greenhouse! Nice sized healthy plants. Great packing and fast delivery.Wonderful customer service! I just placed another order : )

Very pleased - plants were sent when I requested - were packed well, Prices are reasonable and refund sent for plant and shipping for one not available. As I read some of the negative comments, I could not believe we had dealt with the same company.
I will order again.

i orderd a perfume tree last dec, they said not in stock,waiting for growth, well they did not have ready 6mon later, i i ask for a sub plant, they gladly sub a different plant, thanks for sending the plant fast, great service,and honest company,thanks for not adnoring my emails ,

Rude, poor customer service and 10 pitiful excuses of plants I received. I am going to contest the charge with paypal, screw their no return policy. I paid over $6 a piece for seedlings that couldnt possibly bloom for at least 2 or 3 seasons. This same plant (Golden Shrimp), I can get full-sized, WITH BLOOMS, from the local Calloways for 8.99, but they were not in yet, so I figured I would try Peppers. Folks, please do not order from these people, they are rude, and their product is inferior.

I ordered pelargoniums from three growers on the same day, with the intention of seeing which one provided the best plants, prices, shipping and service. To my pleasure, all three delivered healthy plants. The plants from Accent/Peppers were midsize of the three growers (one grower sent larger plants and one sent smaller) and their price was slightly higher. Their shipping was about the same amount as the other two. Their packaging was careful and the plants were in fine condition. I'm sure they will perform beautifully. I was a bit disappointed that one of the plants in my order was out of stock. I was not notified of this prior to shipping; there was just a small handwritten note inside the box that said, "Staghorn oak n/a - Refund to PayPal." When I checked my PayPal account, there was no refund posted, so I emailed and asked about it. They responded by processing the refund the same day. Overall, I'm pleased with the purchase and I will consider Accent/Peppers for future purchases.

I've had two orders with this company. Both times plants looked good. Shipping was excellent and good communication.

I ordered 12 ferns from them. They were very well packed and in great condition. I will order from them again.

great service, my plant was well pack and arrived in great shape. Thanks so much and I hope to order from you again.

"On Apr 5, 2009 10:50 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:

We greatly appreciate your business and kind comments"

I ordered 4 Rue plants about and month or so ago, received them last week, just the right time since the ground is now workable. The plants were packaged very well, no dirt all over the place, they are a nice size, green and the soil was still wet. I am please with this company, easy ordering, and timely delivery.

"On Apr 5, 2009 10:51 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:

Thank You"

I bought 6 Begonias and they are doing so well. They came packed with a heat pack in the dead of winter, didn't even lose a leaf. I normally would have killed begonias by now but I believe they are hardier and healthier coming from the north. I'm so happy with the plants and the company that I check their website first when wanting to order something.

"On Feb 23, 2009 9:10 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:

Thank You, you business and comments are greatly appreciated."

I am very pleased with my order from Accents.

Before I ordered, I emailed some questions and all were answered promptly and completely. I ended up ordering four, different peperomias. They were out of one, and immediately issued a refund to my account. The other three arrived quickly and were packaged perfectly.

I am surprised by how big and healthy the plants are. They have many plants that are on my wish list, so I will certainly be back for future purchases.

I have been searching for a Tolmiea or 'Piggyback' plant for quite awhile. My local florist/nursery couldn't aquire one for me, for some reason. After reading the reviews, I decided to check out their available items. Turns out I ended up with 5 different plants! I placed my order 9/30, and rec'd it on 10/4. All plants were packaged carefully, no damage, great condition! Will keep this seller on my lists for future orders!

The plant I purchased was unavailable. I immediately received an e-mail offering a substitute or refund. I appreciated being given the option. I opted for the substitute, it was shipped promptly and arrived in great shape. This is my second experience with this company, the first was equally delightful. I will be back.

purchased salvia sage purple majesty (6 plants). Purchased online on Sunday and by Thursday they were delivered!!!
Packed well, very healthy, and I am very pleased with
the price. I highly recommend this company.

Got some gorgeous, healthy plants from Pepper's. I am so happy with them I will be going back for more. Great Job!!!

Loved my Pepper's experience! Plants very reasonably priced, big and healthy! :) Packed well! Order without reservation! :)

"

We greatly appreciate your positive feedback"

My order arrived after having received both a confirmation and shipping/tracking e-mail, and in only two days. The plants were as I expected and in perfect green health. I would definitely order from them again.

"

Many thanks for you remarks"

This is my first time ordering from this company and they are fantastic! I placed an order the evening of 08/12/08 and received a quick reply confirming my order then received email on the 15th with the shipping information.

What surprised me even more was I received the plants on 08/18/08. WOW!!! They were packed quite well and are all in wonderful condition. Am extremely pleased with the plant sizes and root systems too. I will surely order from them in the future as their plants and service are wonderful.

~ Cat

"

Your positive comments are greatly appreciated. A pleasure to serve you."

I ordered a piggyback plant from this company. I received it only three days after I ordered it! It was packed beautifully and the plant was green and undamanged it was just perfect! I would order from this company again without hesitation!

"

We greatly appreciate your positive comments, a pleasure to serve you."

I sent my money order last Tuesday 7/1/08, and received my plants in the mail yesterday 7/7/08.
Sure fast shipping! I sent emails, because this was my first mail order purchase...and, they were answered, in one to two word answers.....but, they were answered none the less.

My plants were in great shape when they arrived....and the prices can't be beat!!

Will be ordering from them again, until I have a reason to not order from them.

Excellent shopping experience! I've been looking for a String of Beads plant for months and finally found one here. They shipped it quickly and well packaged. I also ordered a Chenille Plant and a Ficus pumila Quercifolia (Oak leaved fig). All plants are healthy and ready to go. Thanks so much!

I just got an order from this company. I would not have ordered from them if I had looked here first, so I was pleasantly surprised when my plants arrived alive. They are small but seem to be healthy. They were mailed out on a Friday which surprised me because most places wait until Monday so they won't be left in a warehouse over the weekend. They were pretty dry but not wilted. The shipping was kind of pricey but not outrageous. I will order from them again. They have lots of unusual plants and the prices are good.

I too was hesitant on ordering because of the negative reports on this company but did order Spigelia Marlandica (Indian Pink) and received 8 very nice, healthy, and well developed plants. Each plant's pot was wrapped to prevent dehydration, were well packed, and shipped USPS - Priority. Until given good reason not to, I will order from this company again, without qualm.

i got the plants, ceropegii woodi variegated, rather rare....i did get a tracking number and was able to get them in time for them to be watered ..... as a result of them sending me the tracking number,,,,,,as they were very dry and soil had come out ,, so kudos to them for this. at one point i thought the transaction could have gone very bad, but they came through and made it a great transaction!!!
thanks fred and nice supple plants from peper's green house, i would do business with them again.
reasonable shipping to alaska, reasonable prices for plants, as well

I was a little hesitant to purchase from this vendor based on some of the negative reviews, but they had good prices on a couple of things I wanted, so I placed a small order to give them a try. I ordered two begonia plants.

I promptly received an email receipt, and later received a status, and then a shipping notice. Plants arrived promptly and very well packaged. They appear quite healthy and in good shape. Being begonias (and I'm a newbie at them), if they don't make it, I expect it will be because of me and not them.

Based on this experience, I would certainly try them again next time they have something I am interested in.

Received my order, a very hard to find item, in not only top quality condition, brimming with good health, but in a very timely manner. Packing very professional with health of plant in transit obviously a foremost concern. I am very pleased with this company and they will receive the lion's share of my mail order business after this experience.

I received my plants so quickly I couldn't believe it and they are the healthiest I have seen in either local nurseries or purchased on line. I can't remember seeing plants as green and beautiful as these ever!! I would do business with these people in a heartbeat. They were packed so well that I don't believe a leaf was disturbed. Hooray for someone who cares about their business and the purchaser.

Again, can't wait to order from the again.

First time purchase from this company, and it was a good experience. I was pleased to see that their on-line catalog listed many houseplants that aren't seen much anymore.
I purchased two plants, a flame violet and a German ivy. Both plants were packed well, in a priority mail box with the stamp "Do not subject to extreme heat or cold." I am sure that means nothing, but at least they make the effort to warn shippers that the package must be handled with care. The plants were shipped on Monday, and today (Wednesday) they were dropped off at my door. (The package had to travel from Delaware to western Pennsylvania.) The German ivy was in good shape, compost still very moist. The flame violet was wilted, as the compost had dried out, though with a good soaking, the plant was back to normal in no time. I'll order from this company again, though probably in the late spring/early summer, when the temperatures outside are lower.

Even though the feedback wasn't great I decided to place an order. I got an email confirmation when the plants were shipped which was within a couple days. The plants I received were in great condition and much bigger than I expected. One of the plants I ordered wasn't available and they included a cash refund that was about $1.50 more than the cost of the plant. I just placed another order and hope I'm as satisfied as I was with the previous order.

This is my 1st order from accents, I was pleased with the plants, mostly begonias, also hoyas, cactus, vine, plants were in 4 inch pots, well rooted, prices great, were packed very good. Weather was hot here were out all day cause we were gone, did not find til 10 that nite. Only complain, requested sept because of heat, and did not know they were coming. Will order again. 40 plants ordered, all looking good.

I have always had good results with everything that I have ordered from this company, they have some really hard to find plants, I would agree that the only "drawback" would be the lack on communication via E-mails, some that I have sent have been answerd & some haven't but I would say that I am very pleased with their plants.

I have ordered plants on-line from this greenhouse and have been very pleased with the product I received.
I'm also fortunate to be 15 minutes drive from the greenhouse. In fact, I plan on spending most of Friday shopping there. I have a beautiful yard and garden and the majority of the trees and plants have come from Pepper's. I have found their staff to be extremely knowledgable, they stand by their guarantees and I can't imagine buying from anyone else!

The plants arrived in less than a week, and they were exceptionally nice! One was out of stock, and a refund was sent along with the plants. I would definitely order from this company again, a great experience!

I have purchased several times from this company. Always have been nice healthy plants.

Have purchased several plants in the past via Ebay.

Always healthy, well-rooted, and nicely packaged.

A pot full of roots is the best sign, to me, of a healthy thriving plant, and there are a few sellers on Ebay who send plants that are not well-rooted....these folks do consistently sell well-rooted plants.

My only 'gripe' would be that a time or two, (not necessarily every time) it seemed as though the plants were cut back just before they were shipped to me, so I'd specifically request they not do this if you should order from them.

I realize that often it's necessary to cut back a plant to fit into a box, but I don't feel that was the case.

Overall though, a positive plant purchasing experience!

Extremely pleased with purchase. Well rooted plant arrived in a timely fashion, I give this company very high marks and will do business with them again.