Comments regarding Santa Rosa Gardens

I need to say that the entire experience was definately not negative.
I ordered about $50 worth of grasses from them this spring.
The order arrived on time and was nicely packed. All plants were in pots.
The plants though were extremely small, many in 2" pots which I call liners.. Some grasses had only 3 blades and the grasses were not more than a few inches tall for a few. I wrote them back and they did replace one at that time that had died.
Later in the summer when they were still very small I wrote again and they replaced the entire order with, again, small plants.
I had never bought ornamental grasses before anywhere and got excited seeing the pictures on their site. If I had only waited till a little later in the spring I could have gotten very nice size grasses locally. I did in fact go to my local nursery and get big plants recently. The Santa Rosa product may someday grow but it looks like it will be many years before they get to the size that are sold locally for good prices.
I guess I learned that I need to be patient and wait for spring and not order in the winter.

"

I appreciate these comments, and all comments from our customers, positive and negative. This was a situation where the few varieties that were purchased happened to be varieties that we were having trouble with that season. When you grow the number of plants that we do, you will have some trouble crops. Any nursery that tells you otherwise...well...

Our goal through this type of problem order is to (1) provide our customer with plants that are viable and will grow. (2) to make sure the customer is pleased with the purchase and how the plants perform in their garden. (3) provide replacement/refund/or credit, whichever the customer prefers if the plants fail. We tried our best to provide the plants ordered and stood behind our guarantee with this customer.

In the fall of 2007, we switched to a larger sized pot for our perennials and grasses. This 4 inch round pot has a soil volume of 16 oz and is designed to give gardeners an even faster start with their plants.

Check out plant sizes here: http://www.santarosagardens.com/help_answer.asp?ID=19#110

Feedback on this new size has been fantastic, and we continue to offer our 100% satisfaction guarantee on all of our plants. Thanks!

"

I took a chance and ordered from Santa Rosa Gardens when I had a bad experience with another online nursery. They had the miniature variegated fountain grass "Little Honey" which I couldn't seem to locate anywhere. I also purchased "Karley Rose" and "Karl Foerster" grasses. All arrived quickly and in very good condition. They are small but doing very well. I will definitely be ordering from them in the future and would recommend them to others as well.

I have ordered from them several years in a row. They have good prices, pack plants carefully, good selection. Very reliable source for ornamental grasses.

I ordered 29 different ornamental grasses Feb 28th and received them Mar 6th. The shipment arrived promply. The grasses were in individual pots with healthy tops and very good root systems. Santa Rosa has volume discounts that almost cancel out the shipping charges. After having a bad experience with another grass nursery, it was a pleasure to deal with such a professional organization as this one. I will definitely use Santa Rosa again for any nursery requirements. They also threw in a bonus plant with my order.