Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)
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Rating | Author | Content |
Neutral | OldWrangler (9 reviews) | On Jun 9, 2020, OldWrangler Spring, TX wrote: Posted on June 1, 2020, updated June 9, 2020 On June 1st, 2020, OldWrangler added the following: Take this as a warning, these people SUCK. I had forgotten my own experience from before and ordered 5 trees they said they had in stock. After 2 months of waiting, countless, unanswered emails and many unanswered phone calls I wrote to cancel my order. This they receive and cancelled. These folks care nothing about customers and many of the things they are offering are stunted, dead or dying. They are now going on my shit list. DON"T BUY FROM THIS COMPANY. On June 9th, 2020, OldWrangler changed the rating from negative to neutral and added the following: I have to give them a neutral comment as they finally refunded the money they charged for the plants they didn't have. I really didn't expect to get the money back so it was a surprise but I would have rather had the plants. I still haven't heard anything from the company and don't expect to. |
Neutral | Bkwyrme (4 reviews) | On Aug 2, 2019, Bkwyrme Long Beach, CA wrote: Everything I ordered grew, so I can't really complain. On the other hand, their packaging seems rather hit or miss: |
Neutral | mikeaff (3 reviews) | On Jun 22, 2018, mikeaff Highwood, IL wrote: When the plants arrive in good condition, I've had excellent results. You can usually find some pretty good deals if you keep checking the site and sign up for their emaisl. |
Neutral | HerMorningDove (3 reviews) | On Nov 27, 2014, HerMorningDove Vienna, VA wrote: Posted on November 4, 2014, updated November 27, 2014 On November 27th, 2014, HerMorningDove changed the rating from negative to neutral and added the following: I'm updating my review to neutral because about 10 days ago Spring Hill Nursery did refund my entire purchase price, including shipping and handling. I could not change my review to positive because they only refunded my money in response to my claim through the BBB. Also, I learned that Breck's is a "sister" company and had placed an order for the same poppy plants through them after Spring Hill sent me the substitute plants. Breck's cancelled my order after I filed the complaint with the BBB, and I appreciate that. However, they also took an order for plant they did not have in stock, which doesn't seem like good customer service to me. |
Neutral | jasarthur (7 reviews) | On Jul 23, 2014, jasarthur Brentwood, TN (Zone 6a) wrote: I've had both good and bad experiences with Spring Hill. We ordered a lot (hundreds $$) this past spring. When some items did not survive, we were given either replacements or certificates with a minimum of hassle. That's the positive. The negative is that they don't update their online listings to accurately reflect actual inventory. My wife spent much time planning out her purchases based on color, size, etc. (she's a true landscape artist) and in a couple cases we were informed by email and postcard that the items sold were OUT OF STOCK! I told them this made all her planning a waste of time, and after a few emails, someone was nice enough to offer an apology and small credit. This is why I've chosen the "Neutral" rating. So the problem is not the nursery so much as the website. They really just need to upgrade their inventory system. I'm sure we'll buy from them again. |
Neutral | hornetstingme (5 reviews) | On May 14, 2013, hornetstingme Bountiful, UT wrote: Posted on May 14, 2013, updated May 14, 2013 On August 16th, 2012, hornetstingme changed the rating from negative to neutral and added the following: Dear Customer, I was able to locate your account and found the order for the Japanese Iris. Unfortunately the iris are no longer available so I have issued a replacement certificate which you can use for any of our merchandise. The certificate will be in the amount of 19.99. Let me know if you need anything else. Donna Thank You Spring Hill. On August 20th, 2012, hornetstingme added the following: I received an email stating that they no longer offered those japanese iris plants and so they said they sent me a certificate valued at 19.99 to purchase another plant of my choosing. A week later I have not received any certificate in the mail. I'm still waiting. On September 2nd, 2012, hornetstingme changed the rating from neutral to negative and added the following: Spring Hill said they did not carry the plants and issued me a replacement certificate for $19.99. Then they sent me one for $13.99 The plant collection was more then twice that plus shipping. Since shipping is $7.00 it and Spring Hill doesn't offer any Japanese Iris for less than $15.00 for 1. It will cost me $8.00 to order just 1 Japanese Iris. Their ad said the collection was under warrantee. I can buy a pot of 10 Japanese Iris from the local nursursy. On September 10th, 2012, hornetstingme added the following: Buyer beware. They said they would send me a certificate for 19.99 The one they sent was 13.99 On May 14th, 2013, hornetstingme changed the rating from negative to positive and added the following: Last year I ordered tall bearded iris from Spring Hill's Iris Lover's Catalog. I was worried about my order after the Japanese iris bloomed and were not true to name....but... The German Bearded Iris bloomed this Spring and all of them are true to name, color, height, bloom time, and image. I would be o.k. with ordering German Bearded Iris from Spring Hill again. On May 14th, 2013, hornetstingme changed the rating from positive to neutral and added the following: On May 14, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Aug 14, 2012 1:02 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your posting. I will have one of our customer service representatives contact you for your account information and locate your order and have these reshipped to you." |
Neutral | msanderton (2 reviews) | On May 13, 2013, msanderton Greybull, WY (Zone 4a) wrote: Back in the fall, I ordered a black knight butterfly bush. It claimed it would be viable in my zone (4a) yet now I see conflicting information on their website - it lists both zones 4-9 and 5-9. So I guess I have my fingers crossed. |
Neutral | kawani (3 reviews) | On Apr 4, 2013, kawani Indianapolis, IN wrote: I have ordered from Springhill in the past and have had a fairly good experience as far as plant quality and a quick replacement once! This year (2013) I ordered 4 plants and they arrived on March 22-two days before the largest snow storm in years- with more cold weather predicted for at least two weeks. I have managed to keep the plants alive in my kitchen window, but do not understand how they could mail these plants so early for my zone!!! The orders are filled from Ohio, so they only had to step outside to know that it was too early to mail them. I will think long and hard before ordering spring-planted items from now on! On Apr 4, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Apr 5, 2013 12:40 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for letting us know about your order. We ship according to the USDA and sometimes the weather does not cooperate. If you have any problems with the plants just let us know and we will be happy to reship them to you." |
Neutral | cheeseguy79 (3 reviews) | On Mar 13, 2013, cheeseguy79 Arcata, CA wrote: I've ordered many things from Spring Hill. Most of what I've ordered had some problems, but I'm not too upset. For example, many things I've ordered have not been the correct color. I ordered the purple tree lilies, and 1 of 3 was white, ordered 4 purple hellebores, 1 was purple, 2 white, and one is a purple/white. I ordered 3 red carpet phlox, 2 were red one was a magenta. Also, it was listed as an extremely vigorous grower, and I'm on year 3 and they're about the size of a dinner plate. I ordered a purple clematis, and it was so tiny when I got it that I'm on my 3rd year with it and I hope it grows this spring in a more impressive way than last years scrawny 1 foot. I ordered the Freedom Hedge rose or maybe it was called something different. The website talks up its disease resistance, and all three quickly died of rust, while all my other roses were fine. They did replace them, which was nice, though I'm going to pull them out this year for lack of vigor. On Mar 13, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Mar 14, 2013 11:24 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for letting us know about your plants. We will be happy to ship the correct plants to you. One of our customer service representatives will contact you for your account information." |
Neutral | daffodil_lover (2 reviews) | On Oct 4, 2012, daffodil_lover Nova, OH (Zone 5a) wrote: I have done business with Spring Hill for many years and have gotten good service and many great plants. When others were telling how bad their plants were I was very surprised. However, this year it seems something has happened to their customer service. I ordered a collection of poppies the fall of 2011. All the roots looked good, many of them large. A couple were a little smaller and one of the little ones never emerged. Only one out of ten not coming up isn't bad. I have emailed the company four times asking for a replacement of just this one plant. I am very disappointed that I have never even received an acknowledgment of my emails. I have always had quick responses. I am now worried about ordering from them again if they are not going to stand behind their plants. I have always tried to be fair. When a plant didn't grow and it was bad weather, etc. I didn't ask for a replacement, but all the others grew so I am certain that the root just wasn't strong enough. I have had good experiences with them in the past, but now I am wondering what is going on. On Oct 4, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Oct 5, 2012 2:25 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your posting. One of our customer service representatives will contact you for your account information and take care of this for you. I apologize for the inconvenience." |
Neutral | JanaJP (8 reviews) | On May 31, 2012, JanaJP Rome, GA wrote: Posted on May 27, 2012, updated May 31, 2012 On May 31st, 2012, JanaJP changed the rating from negative to neutral and added the following: The representatives at Spring Hill have been very cooperative in helping to correct problems with orders. Perhaps the source of incorrect items lies with their suppliers. I realize this creates a problem for them in making adjustments and appreciate the fact that they are willing to do so. On May 31, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 29, 2012 4:15 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your posting. We apologize that you had received the wrong lilies. One of our customer service representatives will contact you for your account information and make sure everyting is taken care of." |
Neutral | ghinigirl (1 review) | On May 26, 2012, ghinigirl West Bradenton, FL wrote: My experience with this company indicates that if you order bare root plants, and they arrive looking like dead sticks, that's what they are. If they arrive showing a little life - a touch of green peeking out, a viable looking plant - then they are going to survive and do wonderfully. I will not be ordering again because of the number I have received looking exactly like dead sticks that were not able to be revived, no matter what. My suggestion to the company, considering the way they ship - which uses UPS ground that is transferred to your local post office for delivery - is to consider the transit time and only ship early in the week. Using this method of delivery, if the estimate is four days and UPS can actually get it to you in three, they hold it to extend it to four (yes, I have tracked a delivery to me that was actually in the local delivery area and held until the estimated date). To compound matters, when it is shipped on a Wednesday, you won't actually receive it until the following Tuesday (the estimate of four days is only based on weekdays, beginning the day after Springhill shows it shipped). This is just too long for plants that young and delicate to survive the shipping process. On May 26, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 29, 2012 4:18 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for sharing your experience with our company. We do take seriously everything our customers have to say. We will make sure to pass along your suggestion. One of our customer service representatives will contact you for your account information and find out what needs to be replaced." |
Neutral | budannaman (1 review) | On May 25, 2012, budannaman Sheridan, CO wrote: I placed a fairly good sized order with Spring Hill on 5/18/2012. I haven't received anything yet, but about half my order is currently in transit. The situation that has me on the front about Spring Hill is with two of my plants that haven't yet shipped. I ordered On May 25, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 30, 2012 2:36 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for bringing this to our attention and we apologize for the inconvenience. One of our customer service representatives will contact you for your account information and check on your order for you." |
Neutral | flutistgardener (2 reviews) | On May 13, 2012, flutistgardener Perkasie, PA wrote: I have placed MANY orders with this company in the past. They have always been prompt in a refund if I had plants that didn't thrive. Please note that the best way to deal with this company is by PHONE, not email. On May 13, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 14, 2012 2:12 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your posting. Happy to hear this worked out for you. We ship our plants according to the USDA as well as maturity of plants and weather conditions, enjoy your garden!" |
Neutral | 5panky (1 review) | On Apr 20, 2012, 5panky Spotsylvania Courthouse, VA wrote: We just received our order two days ago from the Annual Store. The reason I am posting is because of our disappointment with the size and condition of the plants upon arrival relative to the cost. They arrived in small cells size plants, completely dried out and wilted. I immediately transplanted them into larger pots and watered them and they perked up overnight. I have purchased perennials many time before but I will not buy annuals again from Spring Hill. I can buy twice the plant for 1/3 of the cost locally. Time will tell if the promise of unique color, etc. is realized. On Apr 20, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Apr 21, 2012 12:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: We appreciate you letting us know. If you have any problems at all just let us know, we will take care of whatever you need." |
Neutral | tmn7777 (1 review) | On Apr 5, 2012, tmn7777 Needham, MA wrote: Posted on April 2, 2012, updated April 5, 2012 On April 5th, 2012, tmn7777 changed the rating from negative to neutral and added the following: Called Springhill Nursery on 4/3/12 at 1PM and talked to Sonya. The plants are basically dead. She said to plant them and allow 3-4 weeks and call back if they are not growing. Received an email from Donna on 4/5/12 via Dave's Garden. I will reserve my judgement after 3-4 weeks after seeing if they plants are alive. The plants are still tiny and barely living. On Apr 5, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Apr 4, 2012 11:57 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: We appreciate you posting. We apologize for the problems with the plants and we will be happy to reship them to you. A customer service representative will contact you and get your account information to process the reship." |
Neutral | anckutza (1 review) | On Mar 23, 2012, anckutza Winterville, NC wrote: Posted on March 12, 2012, updated March 23, 2012 On March 23rd, 2012, anckutza changed the rating from negative to neutral and added the following: I am changing my rating to Neutral from now. I am quite impressed with the prompt answer i got from a representative and how quick they took her of the issue. This means they read and listen and they have the desire to get better. They can definitely change the negative ratings with good follow up like this. I am waiting for my new russian sage and will update. On Mar 23, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Mar 13, 2012 10:14 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your posting. A customer service representative will contact you and we can refund you the difference in the plants as well as reship a new sage to you." |
Neutral | jjm859 (2 reviews) | On Nov 6, 2011, jjm859 Cynthiana, KY wrote: I haven't actually ordered from this company. But, the past few years my wife and I have been receiving their catalog in the mail. We intended to order from them many times due to the great looking deals and selection. But thankfully there is a website called Davesgarden.com that has likely saved me money and headaches. I would have ordered from SpringHill. Now I am glad I didn't. On Nov 6, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Nov 9, 2011 11:42 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: It seems like people do not take as much time to post positive experiences as they do negative. Many of the people who post negatives do not realize we offer a lifetime guarantee. As a mail order company that ships live plants, sometimes things do not go as we anticipate (shipping in all weather conditions, damage to packages). I encourage you to visit our website and few some of your favorite flowers and give us a try." |
Neutral | ladyoflucky13 (1 review) | On Oct 26, 2011, ladyoflucky13 Corvallis, OR wrote: Posted on October 26, 2011, updated October 26, 2011 On October 26th, 2011, ladyoflucky13 added the following: P.S. Where I live, this week is supposed to be the first week to hit freezing temperatures...would this plant they are sending even live if I tried to plant it now? So much for being sent during the right time for planting... On Oct 26, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Oct 26, 2011 2:06 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your feedback. A customer service representative will contact you for your account information and check on your order for you. We apologize for any confusion and will check into this for you." |
Neutral | Lillybear (1 review) | On Oct 23, 2011, Lillybear Albuquerque, NM wrote: Well I ordered quite a bit of plants from them, this being my first experience with them. Yes, the plants were cheap and I got enticed by their offers. Well I ordered back in July for a fall shipment. At first I was supposed to start receiving items in the middle of September. Then stuff got pushed back till the end of September, then early October, then the middle of October. I have received most of my stuff, still waiting on two more shipments which will probably be here this week. I am hoping my plants will have enough time to establish themselves before the ground starts freezing here, which could be in a couple of weeks. I emailed them several times asking if they could ship my plants sooner than later, but they just kept telling me that they shipped according according to my zone. So beware about their shipping dates!! Plus my orders were shipped via ups....but every time the package gets to my city, ups transfers to USPS. Not sure what's going on there. I also had an order of hedge roses cancelled by them too....which was disappointing. I also had to cancel a grab bag because i wasn't supposed to receive it until the middle of November. On Oct 23, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Oct 25, 2011 10:43 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: We appreciate your feedback and we apologize for the delay in your shipment. A customer service representative will contact your for your account information to check on your order. If you have any problems with your plants just let us know, as we do have our lifetime guarantee." |
Neutral | lvyao (5 reviews) | On Oct 20, 2011, lvyao Katy, TX wrote: I also ordered couple times from Spring Hills. Overall, not too bad for mail order plants. Small, but usually packed well, customer service is good. |
Neutral | plantgnome1 (31 reviews) | On Oct 6, 2011, plantgnome1 nowhere land, NY (Zone 6b) wrote: Posted on September 28, 2011, updated October 6, 2011 On September 20th, 2011, plantgnome1 changed the rating from neutral to negative and added the following: I should have known better than to place any more orders with this company. I placed a large order in August knowing they wouldn't ship till September. Sept. 26 to be exact-and they are up to their old tricks again consistently pushing the ship dates further and further into October. (most of this order are plants, not bulbs) I had placed numerous orders with other companies for fall shipping and the last of those orders are arriving this week) I sent an email to them 4 days ago asking where my plants are and if I don't get them by the end of September that I would no longer make any purchases with them or their co-horts, MICHIGAN BULB, Brecks etc.I received no reply. If they don't have the plants they shouldn't offer them for sale. And yet I continue to get emails advertising more plants and offers. I don't know how this practice is even legal. I will be reporting them to BBB and consumer affairs, as I am sick and tired of their fraudulent business practices, as they take my money upon placing an order and don't live up to their promises. I can't believe I was foolish enough to get sucked in by this company by their low prices. By the time I receive these plants I can't see how they will survive in the ground with winter just around the corner here in zone 6.DO NOT ORDER FROM THIS COMPANY-PLEASE NOTE THE AMOUNT OF NEGATIVE REVIEWS. On September 28th, 2011, plantgnome1 added the following: So now the delivery date is pushed up to 10/12. the response I got for my concerns was: "Thank you for your recent email. Your order will ship at the proper time for fall planting in your area. Our shipping schedule shows that you should receive your items by early October. I have applied rush to both orders so that your orders are processed on priority basis. " 1) First of all how does the proper time for fall planting in your area change daily??? 2) Early October???-it started as 9/26-now its 10/12 and probably will change tomorrow to 10/13 3) I have been gardening for a long time-if live plants are sent and planted so close to the first frost date for your area-they will not have a chance to root properly and will not make it thru winter. DO NOT TRUST THIS COMPANY-THEY MAKE UP EXCUSES AND LIE RIGHT TO YOUR FACE. THE PLANTS YOU ORDER IN SUMMER DON'T EXIST YET AS PROVEN BY THE MINISCULE SIZE OF THEM WHEN YOU RECEIVE THEM IN FALL-THE SIZE YOU USUALLY GET WILL BE ALMOST A PLUG. THIS IS MY LAST ORDER WITH THIS LOSER COMPANY. On October 6th, 2011, plantgnome1 changed the rating from negative to neutral and added the following: Shockingly-I received my orders today and even more shocking was the healthy size of all of the potted plants. Therefore I will change my rating to Neutral as they sent nice sized plants in a more timely manner, as opposed to Michigan bulb which sent me the worst looking seedlings/plugs/raisin sized bulbs I have ever seen and now they are reshipping most of them. I guess all my complaining paid off with Springhill. It is a shame a customer has to do handstands to get their orders on time. On Oct 6, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Sep 28, 2010 8:28 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your feedback. We appreciate your comments to better serve our customers. We will have a customer service representative contact you about your poppies. |
Neutral | loveforplants (2 reviews) | On Jun 20, 2011, loveforplants Austin, TX wrote: Posted on June 9, 2011, updated June 20, 2011 On June 9th, 2011, loveforplants changed the rating from neutral to negative and added the following: A part of my order was shipped but one plant that was claimed to be shipped is missing from the box. I caleld and was told that now they can ship it only nxt spring so I have to wait for one full year.. that seems ridiculous. More so 2 items from my order have been cancelled. It does not show in my order summary or anywhere. I found it because I had a printout from when I ordered. I contacted CS adn they said I will get a refund for this. Well firstly I should have been intimated about the cancellation and I would really love to get the plants. Rest of my order has still now shipped/ 2 MIXED PERENNIALS GRAB BAG #2 Delivery Estimate: 06/23/11 - 07/14/11 4 WHITE BLEEDING HEART Delivery Estimate: 06/23/11 - 07/14/11 2 MIXED FRAGRANT ORIENTAL LILIES Delivery Estimate: 06/23/11 - 07/14/11 1 LORD BALTIMORE HARDY PERENNIAL HIBISCUS Delivery Estimate: 06/23/11 - 07/14/11 I keep getting an email pretty much every day for past 2 weeks that they are giving free grab bags and last day of order etc etc so I am guessing they have been taking orders for these free grab bags even today. Per the email from CS I should get these soon but when I called today (about missing plant in the shipment I received )the CSR over phone said she cannot guarantee anything. I really hope they can sort this out and ship my plants this season. I dont want to order something and wait for a year for it to arrive. I would consider changing the rating only if the issues are resolved. On June 9th, 2011, loveforplants added the following: The phone CSR did place a new order for the missing plant even though it will not ship till next season so I am okay with that. Now only want the remaining order to be shipped this year On June 20th, 2011, loveforplants changed the rating from negative to neutral and added the following: I am changing the reating to neutral as they have shipped the grab bags. I think the company isnt that bad but they are just not good at keeping up the website adn inventory up to date. They cancelled the following plants in my order lord baltimore perenial hibiscus hardy glad mix (20) fragrant oriental lilies (10) Canterbusy bells (4) White bleeding heat (4) I really wanted all of these. They did credit the amount to my card but communication is poor. Nothing shows in my order histroy on their website about the plants and you get a post card in the mail 3 weeks later with cancelled items. My grab bags did ship even thoguh pretty late and I just hope that the plants now survive the hot temps. Overall summary is you may not get all the plants you ordered so dont be shocked just be prepared. Whatever you get, you will at a very good price and if the plants survive then they will loook amazing. On Jun 20, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jun 20, 2011 12:37 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for letting us know about your order. A customer service representative will be contacting your for your account information. We will pass along you comments to our web department." |
Neutral | cats_meow_0911 (3 reviews) | On May 29, 2011, cats_meow_0911 Minneapolis, MN wrote: Spring Hill packages their plants nicely and they have always arrived looking healthy. I have had mixed luck with plants I have ordered from Spring Hill. The astilbe I planted last year has come back and looks good. I have not seen any sign of the creeping thyme I planted, however. On May 29, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 30, 2011 11:28 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for letting us know what happened with your order. A customer service representative will be contacting you for your account information and see why your order was canceled." |
Neutral | nutmegtmb (1 review) | On May 28, 2011, nutmegtmb Fruita, CO wrote: I placed an order on May 16th for a Sensation Lilac and 3 Burgundy Lace Japanese Painted Ferns which I received yesterday, May 27th - which compared to some comments I've read, really isn't bad at all. However, what concerns me is the fact that my plants arrived in town (by UPS) on Wed morning (May 25) and because UPS has this wonderful little agreement now with USPS to deliver some of their packages, my plants sat for an extra 2 days before making their way to me. Kinda irritating when I live 5 minutes from the UPS warehouse. While that in and of itself is not the fault of Spring Hill, there are 2 points: On May 28, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 30, 2011 10:22 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for sharing your experience with our company. We also appreciate your thoughts concerning shipping and I can pass along your suggestion. If you have any problems with your plants just let us know and we will be happy to reship them for you." |
Neutral | survivorman (6 reviews) | On May 18, 2011, survivorman Waban, MA wrote: Posted on May 12, 2011, updated May 18, 2011 On May 18th, 2011, survivorman changed the rating from negative to neutral and added the following: As an update to my previously negative review, and to the company's credit, they did contact me to try to make things right. I'm satisfied with the resolution they offered. I just wish it didn't take posting here to be able to get some decent customer service the first time around. But the plants that I have received so far have been in great shape so I might order from them again in the future, let's see what the other boxes bring... On May 18, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 13, 2011 10:14 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your feedback. We apologize for the delay in responding to your email and not changing your order for you. A customer service representative will be contacting you for your account information and see what we can do about shipping the item you wanted to change." |
Neutral | gracesplants (13 reviews) | On Apr 6, 2011, gracesplants Howell, MI wrote: Posted on March 31, 2011, updated April 6, 2011 On March 31st, 2011, gracesplants added the following: Donna , from Springhill, responded to my post here on the Garden Watchdog via d-mail in one day-impressive! I am going to e-mail the information she requested. I would like to change my rating as all I really want are the healthy, viable plants that I ordered and prepared beds for last year. I'll keep my fingers crossed. On April 6th, 2011, gracesplants changed the rating from negative to neutral and added the following: Yesterday Donna d-mailed me about giving replacement plants. Today, six days, yes, SIX DAYS, after my original complaint, I received two VERY-WELL rooted, HEALTHY, GREEN plants that had been packaged to both protect the plants AND keep the roots MOIST. Thank you Donna! When the plants, slated for Sept delivery, arrive in the same exemplary as the two I've just received, I will be most happy to upgrade this post to positive. On Apr 6, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Mar 31, 2011 9:26 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for letting us know about the problem with your order. A customer service representative will be contacting you for your account information so we can locate your order and make sure it is shipped out to you as soon as possible." |
Neutral | LewBugCreations (1 review) | On Mar 24, 2011, LewBugCreations Searcy, AR (Zone 7b) wrote: I just received my first order from this company. I kept it small, only ordered three plants to try them out. The daylily looks great with nice big healthy roots and the same with the white feather hosta. However, and the reason for the neutral rating, the burgundy lace fern I ordered arrived completely mangled. I understand what a three inch pot is and was not surprised by the size of the plant, just unhappy with every frond being broken and hanging or laying in the pot. I called customer service and they basically told me it's only the roots that matter and that it would come back just fine. I'll wait and if it does then I'll change my rating to positive, but really for the price paid I don't feel like this plant was worth it at all. Hopefully it will bounce back because this was the plant I was so excited about this year. |
Neutral | Courtnizzle (1 review) | On Mar 17, 2011, Courtnizzle Round Rock, TX (Zone 8b) wrote: Posted on March 10, 2011, updated March 17, 2011 On March 17th, 2011, Courtnizzle changed the rating from negative to neutral and added the following: The shipping date for the new order kept getting pushed back so I called and they expedited it and it arrived yesterday. It was the EXACT same thing. I called and actually got a helpful person on the phone and she asked around, and apparently Springhill will include plants for sun in the shade grab bags as long as the plant can tolerate partial shade. This time they are sending a fern grab bag and an astilbe grab bag, and a Brise d’Anjou Polemonium (which is on backorder). We shall see. On Mar 17, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Apr 8, 2011 3:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your feedback. I apologize for all the confusion concerning sun/shade plants. A customer service reprehensive will be contacting you to make sure you have received the correct items. |
Neutral | yuppiepup (2 reviews) | On Jan 9, 2011, yuppiepup Valkaria, FL wrote: Thank all of you for being so open with your comments about Springhill......I had just completed a "huge" order to start to landscape a 2 acre lot here in Florida, but decided to do a review of opinions before hitting the order button. I don't have the patience to deal with the issues written about. A 50% approval rating is not a company I want to do business with. Obviously, they spend so much on advertising trying to get new customers, when they could probably sell more by properly taking care of their existing customer base. Remember, SpringHill, a happy customer will tell a few people about you, but an unhappy one will tell thousands!! On Jan 9, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jan 13, 2011 10:31 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your feedback. Please understand that our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise. Thank for for giving us the opportunity to provide you with world class service. |
Neutral | AU3Delta (4 reviews) | On Nov 8, 2010, AU3Delta Mableton, GA wrote: Posted on October 25, 2010, updated November 8, 2010 On November 8th, 2010, AU3Delta added the following: As a follow up, I have yet to be contacted by a representative of Spring Hill Nursery. I didn't expect to, based on my customer service experience...but for those seeing their "automatic" responses this is your official notice that it was, in fact, just that. No follow up. Definitely not buying from them again. On Nov 8, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Oct 27, 2010 8:38 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your input. Your comments are very appreciated and are used to better service our customers. A customer service representative will be contacting you about the problems you had. Happy Gardening! On Nov 9, 2010 8:24 AM, Spring Hill Nursery (aka SpringHillNursery.com) added: A customer service representative did send an email to you on October 27, we will resend the email. We apologize the email was not received." |
Neutral | tedm116 (2 reviews) | On Oct 10, 2010, tedm116 Seattle, WA wrote: i am not happy with the outcome of my first order with spring hill. i bought a kaledioscope butterfly bush and 4-plant coneflower variety (1 yellow, 1 pink, 1 white, 1 double decker) back in july. when i inquired why i have not received my order back in august, they said they won't ship it until fall plant season. while excitedly awaiting for the arrival of my order, i happened to read some articles about the butterfly bush being classified as a noxious weed in washington and oregon unless the plant is some kind of cultivar or hybrid which is sterile. i emailed the company days before i received my shipment since i want to know what i should do with the plant. i wish there was a warning about this. the description only said it cannot be ship to AE AK GU HI PR. i emailed them 3 to 4 times every two to three days and i was not getting any response. finally i received my order. my coneflower variety was missing 1 yellow and 1 white variety and instead was replaced by a green variety. feeling dissappointed that i did not get the yellow variety which is really what i have been waiting for and not getting a response on my emails, i called the company. the person i talked to tried hard to find a replacement for the yellow variety (i really didn't care about the white) in vain. finally a refund was issued. i also asked why nobody is responding to my emails, the person said there were only 2 people who are in charge of answering emails and they are backed up. it is better if i call. i told the person that they don't have a toll free number and i didn't want to incur additional phone expenses and besides, email is my best form of communication. On Oct 10, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Oct 13, 2010 10:51 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your feedback. We appreciate your comments to better serve our customers. We will have a customer service representative contact you for your account information and help to answer any questions you have." |
Neutral | KariGrows (3 reviews) | On Sep 23, 2010, KariGrows New Lisbon, WI (Zone 4b) wrote: I ordered 5 of the Apricot Princess Roses ... before they were shipped I decided I wanted to cancel. I emailed a cancellation. NO response and the roses arrived . a week or so later........and I must say in very nice condition. On Sep 23, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Sep 27, 2010 10:18 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: We appreciate your feedback. We use our customers feedback to better serve our customers. A customer service representative will be contacting you concerning your order and about the no response to your email." |
Neutral | kay1900 (1 review) | On Aug 9, 2010, kay1900 Stillwater/Laughlin, Nv, OK (Zone 7a) wrote: Posted on August 4, 2010, updated August 9, 2010 On August 4th, 2010, kay1900 added the following: Now I have over $75 worth of flowers that were sent now dead. Lady Slipper $39.99 and 2 White Feather Hostas at $19.99 a piece and they are telling me even though they just sent them to me and I told them that the Lady Slipper did not look good.......they told me just give it time and now they say they won't guarantee it. I do want to talk to Upper Management..........this many negatives they need to work on Customer Service with a person who knows what they are doing. On August 9th, 2010, kay1900 changed the rating from negative to neutral and added the following: Well, I just had a call from Susan from Spring Hill. She was wonderful, understanding and would listen to my problem. She is trying to work with me. She really does believe in Customer Service therefor I believe we will solve my problem. The person that was rude will be notified so I feel like positive changes will happen. I look forward to finishing our business. On Aug 9, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jul 30, 2010 8:28 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for help with your previous orders." |
Neutral | pinkcell (2 reviews) | On Jul 4, 2010, pinkcell Uncasville, CT wrote: Even though I saw all the bad reviews on watchdog I thought to give it a try as I could get a bargain bag (one spring grab bag and one lily grab bag) and only paid the shipping fees (12$). I ordered from other companies before (santa rosa garden and bulbsdirect.com). Spring hill does not have a great packaging (brown bags) for the plants but the bulbs or roots are OK (labeled plastic bags). The plants were not in great shape. Some of them were dry sticks and few bulbs and roots were rotten. The lily bag was really a bargain as I received more than 40 lily trees for 12 bucks. I decided to contact the customer service and complain about the plants that were in bad shape. To my surprise they answer in less than 5 hours and on a Sunday and a 4th of July! They told me that they will resend both orders in full! one by the end of July the other next year. It's ok I can wait. So overall it's neutral because the customer service is good and fast and you get good bargains but the plant are not the best on the market. But for the price, you get a lot. On Jul 4, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jul 6, 2010 1:33 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information to check on your reship for you." |
Neutral | vgn (1 review) | On Jun 13, 2010, vgn Milwaukee, WI wrote: ugh... Where do I begin? I ordered my plants from SH about 3-4 years ago. They were all quite small but with time some have done fairly well. Some died after the first season and one of the plants never came up. I decided to wait to see how the others did before contacting the company. I have contacted them now on at least 6 different occassions and received one replacement plant and two coupon credit slips that can only be used on mail in orders. I was never offered a refund. One of the credits was for blue toad lilies and was for $8.00 even though they are currently charging $19.99 for 3 toad lilies (I can't remember what I paid.) I originally asked about 3 other toad lilies and a hardy hibiscus that were unsuccessful, but have gotten no response from the company about these plants other than generic response emails and one to tell me they are not on backorder for my account. They have never responded with any offer to replace these plants or refund my money. Overall my experience has been pretty frustrating and I can't say I would ever recommend them to others. On Jun 13, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jun 14, 2010 11:49 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information." |
Neutral | JennAT (1 review) | On Jun 9, 2010, JennAT Springfield, VT wrote: Posted on June 9, 2010, updated June 9, 2010 On June 6th, 2010, JennAT changed the rating from neutral to negative and added the following: Also, I am in Hardiness zone #5 (Mar 29 - Jun 12) according to THEIR website...AND...."Allow 10 to 14 days from the open date for your product to arrive", which brings us into July. Right below is this statement "Due to hot weather conditions, we are unable to ship most plant items July through August"...so does this mean I will NOT receive my plants that I was charged for almost a month ago?? Even a dress I ordered from Min Hang China didn't take this long to get through customs.... On June 7th, 2010, JennAT added the following: Surprise, Surprise! Look at what I found this morning! Items Not Shipped: 2 THREE-SEASON GARDEN Delivery Estimate: 06/14/10 - 06/21/10 JUST what I was expecting! Customer Service is NOT going to like me today! On June 7th, 2010, JennAT added the following: Did I mention how much I DISLIKE automated email responses?? On June 8th, 2010, JennAT added the following: Look at what I saw when I used "Track Order" this morning? Items Not Shipped: 2 THREE-SEASON GARDEN Delivery Estimate: 06/15/10 - 06/22/10 It has changed DAILY since I ordered. What will tomorrow bring? On June 8th, 2010, JennAT added the following: Annoyed is nicely putting how I feel right now. I just checked "track order" and saw this not more than 8 hours later: Items Not Shipped: 2 THREE-SEASON GARDEN Cancelled No email to tell me why or if I am getting a refund, OR "We oversold and the plants or not available any longer, would you like a substitution"?? Now my front gardens are RIPPED OUT in anticipation of these plants for the past almost 4 weeks, and my order has been cancelled. Great. On June 9th, 2010, JennAT added the following: So I get this email this morning: Thank you for your email. I apologize for the inconvenience. I have reviewed your account and see that your order has been cancelled due to out of stock. Due to the popularity of this item, we are unable to process your order. A refund will be shortly issued to you. Please accept our apology for any inconvenience this has caused you. If we can be of further assistance, please feel free to contact us. All fine and dandy, right?...It'll be 4 weeks since I ordered this Saturday. No front gardens, no updates on my order until now (after I see cancelled)....I'm leaving my rating as negative due to no contact until I contacted them and posted here. At least I'm getting a refund... On June 9th, 2010, JennAT changed the rating from negative to neutral and added the following: So now that I've learned to work the email account on here...I'm changing my rating to neutral. Not happy, but not totally disappointed. They did try to make good, after my initiation through email and here...I'm getting a reversal of the charges on my card, they're apologetic, etc... On Jun 9, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On Jun 7, 2010 1:08 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for taking the time to post. We appreciate your feedback. A customer service representative will be contacting you for your account information to check on your order." |
Neutral | WVTropics (1 review) | On May 17, 2010, WVTropics Martinsburg, WV wrote: I ordered a "Showy Lady's Slipper Orchid." It took over 2 months to get my order. It turns out it was on back order (very understandable) but no one bothered to ever let me know that this was the case until I eventually contacted them. When I did contact them they were prompt about getting back with me. On May 17, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 24, 2010 5:28 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your feedback. We appreciate you taking the time to let us know your experience with our company. It is information like this that helps to provide better service to our customers." |
Neutral | nateastle (1 review) | On May 13, 2010, nateastle American Fork, UT wrote: I am going between positive and neutral. Overall my experiences with spring hill nursery (SHN) are positive, however there have been a few things that have bothered me. But I will start with the pros: On May 13, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with: "On May 13, 2010 1:28 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: On May 13, 2010 1:41 PM, Spring Hill Nursery (aka SpringHillNursery.com) added: Thank you for posting. Your feedback is appreciated to help us better serve our customers in the future. We apologize for any inconvenience. |