Comments regarding New Holland Bulb Co.

I work for a large resort and we placed a trial order for 1000s of bulbs. I was very disappointed, primarily with the communication in the ensuing weeks. I ordered on Oct. 2 and did not receive the last of my order until yesterday (nov. 12th). I can understand that a company may run out of certain items or have to back order them, but it would be helpful to know that early on in the process! Instead, they would send out a few bags, with an e-mail listing "remaining items to be shipped separately" and then a few more would ship but not necessarily the ones listed and some were neither listed as "shipped" or "remaining." Puzzling. I had to call often to find out the status, they never updated me. Every time I spoke to someone in customer service they would always say the items are/were "already packaged and waiting for UPS to pick up", but then one person told me "UPS didn't come for 2 days!" Huh? to a mail order bulb company in the fall?! I sent an e-mail to customer service a few weeks ago detailing my frustration and asking for an update and never received a response. On the up side, the bulbs were all in nice condition, prices are good, and when I called about the mistaken bulbs I received the phone agent promptly issued a credit, but as a perfect symbol of the whole process, the correct bulbs that I wanted (and had originally order weeks earlier) were now on back order, and could not even ship for 2 to 3 weeks! All in all, a high maintenance process that we will not repeat. We will be looking for a different wholesale bulb supplier.

Just wanted to add my two cents. Three years ago I ordered a number of daylilies, and some Stargazer lilies that were on sale.The lilies bloomed that first year. Out of twelve bulbs,only four came up.Instead of Stargazers,they were dwarf asiatic lilies,three yellow and one orange. The daylilies were so small that I had to put little twig stockades around them so I didn't accidentally yank them when weeding grass out of the bed. They finally bloomed a little this year, their third summer. Not a single one was anything I ordered,and appear to be common appearing varieties that one might find in a 'bargain bag'. I got the impression that the employees who pack orders for this company just grab whatever's close at hand, and don't bother/care to read bin or order labels. The owners (or whatever they're called) must be completely out of touch with what's going on in that department.

I ordered 25 lily bulbs in fall of 08. They arrived in a timely manner and I planted immediately. 5 of the bulbs were brown and mushy and I discarded. I reported this to the company and they sent me a credit. I asked that they apply the credit to my credit card but they refused. Not a pleasant experience for me.

We ordered the plants from New Holland Bulb Co. the plants did not grow at all.

I ordered some plants from a catalogue of theirs that I got in the mail last year. They cashed my check immediately, but weeks went by and I never received any plants. I decided to call - and discovered to my dismay that there was no phone number on the catalogue, just a mailing address. I got the phone number through BellSouth and after having been on hold for 15 or more minutes, I go to talk to someone. The lady was very nice and apologetic: my plants were on back order, would I like a refund? I decided to wait for my plants.
After another two or three weeks I called again, was put on hold for what seemed eternity, finally spoke to the same lady who gave me the same reply as the first time. This time I told her to please refund my money - which they promptly did and which is the only positive thing I can say about this company.

I ordered bulbs 5-13-01. Of course never received them. Got their number from information. Called. Was told a refund was in the mail. Yeah, right. I did file a complaint with the Missouri Better Business Bureau. Didn't help the matter, but made me feel better. BUYER BEWARE!!!! (Who you order from)

After waiting so many months to get my Blue Moon Hydrangea Hedge plants from the order I placed way back in the Spring of 2001, I decided to go on the internet to find a phone number to call New Holland Bulb Co. I couldn't believe my eyes when I saw so many letters of disappointment! How could a company cash my check knowing full well I would not get Jack! I just knew I would have some beautiful blue hedges along my fence come Spring/Summer 2002. Yea, right! What a scam! Now, my question is: What do I do at this point? The check I sent was cashed in less than a week.

I've been trying to locate an address or phone number so I decided to look up New Holland Bulb Co on the internet and to my surprise I'm not alone! I ordered Blue Moon Hydrangea Hedges, which arrived in sad shape. I planted them and have no idea where they are! Guess I won't be receiving a refund or replacements.

I paid for an item on 3/14/01 for shell plants. About two months later I received sweet peas instead. I mailed the item right back and was furious that they had decided to "substitute" my order instead of just giving me a refund or offering me a choice. Never heard from them again. This all took place months before they filed bankruptcy, so I should have had my refund first. I don't really know where to begin now after getting this computer I was able to investigate this company.

I ordered the shell plants this spring and received 4 dried up roots, 3 sweet peas plants and 1 shell plant. They did not grow and I requested and received a refund check. I cashed it at my grocery store and this week received word that New Holland had stopped payment on the check and I not only owed the $10.96 of the refund check, but also $25.00 which the bank had charged the grocery store! Only then did I check the internet and find all of your information on New Holland and the other companies which are now bankrupt. It is truly disgusting to be treated this way by companies which had been trusted through the years.

Ordered bulbs 7/23/00 from New Holland Bulb Co. They cashed my check and guess what? No bulbs. Thank you for this (web site)…By the looks of things in your web site, I'm shopping locally for BULBS.

In February 2001 I placed a $23.92 order with New Holland Bulb Company. My check was cashed immediately. In June 2001 I received the 2 each Wild Garden strips I ordered (which turned out to be unsatisfactory) but did not receive the Lemon Grass although the packing slip indicated it was included in the shipment. I have written to this company three times but receive no acknowledgement so I guess I'll just have to accept the fact that I've been cheated. According to what I read of other people's experiences, however, I guess I was lucky.

I too was suckered into sending away for "The incredible Climbing Shell Plant". When they did arrive a couple of months later, they had substituted sweet peas - I already have volunteer sweet peas growing all over my yard. As if that wasn't bad enough, in each plastic bag was a dried out twig that was probably dead before it even got packaged! I sent for a refund and I'm still waiting. I'm glad I found this site because I now realize that I will never see a penny of the money I spent.

A co-worker and I ordered $54.00 worth of merchandise and now realize we've learned a valuable lesson. I contacted Foster and Gallagher's H.R. department and received a number for their "relations" person, Doug Morris, at 212-515-1964. The woman who answered at that number said he would return my call. I realize that we will probably never receive a refund, but I've received quite a bit of satisfaction just bothering anyone who will answer the phone.

I have ordered from New Holland Bulb and they HAVE NOT received my order! They cashed my check 3 months ago now where is my LEMON GRASS?

I ordered in March - here it is almost July, no lemon grass. I will call once and then on to the Better Business Bureau.

I ordered 3 butterfly bushes on April 26,2001, my check was cashed but no bushes. What a deadbeat company, I sent a letter requesting a refund of my money and now they claim they shipped my stuff. Of course I never got it. Buyer Beware.

I ordered from New Holland Bulb in February 2001. I ordered 6 Hibiscus. They say they will send them in time for planting. My problem wasn't that they sent them to late. They sent them too early. They arrived in early March on a day in the middle of a snowstorm dropping a foot of snow. By the time I could plant them they were half dead. Two survived, miraculously. I am going to try some of the phone numbers I found on this site.

I placed an order with them over 4 months ago and received my order all right. I received plants that I DID NOT want PLUS they were all dead upon arrival! I have called the number listed on the invoice and spoke with a representative of the company. They apologized and will be issuing me a refund check. Needless to say, this is the LAST time I do business with this company. I just hope they really do send my refund check.

I doubt I will ever see my plants or money again.

I sent $28 in May 2001 and my check was cashed, I did not receive a thing.

I wish I had visited this site before placing my order just like the other hundreds of people who have done the same. I placed my order in March and it is now late May and nothing has arrived. I've so far had no success in reaching anyone except for a message that says we will be open at 8am central. It is now 10am central. I don't understand how this company has been able to stay in business for so long. Guess partly because of uninformed people like myself. I won't be ordering from them or any other mail order flower companies again! Only takes one bad experience for me to learn my lesson.

I ordered 3 hibiscus plants from this company on April 16. The check has been cashed, but I have received no plants. I will try calling again tomorrow.

Well, the check has long been cashed and I have yet to see my 8 Hydrangea plants that I ordered well over 2 months ago. I guess I should have checked out their reputation before I ordered. I intend on getting my money back.

Well, surprise, surprise. I ordered 4/11/01 and received 5/19/01. No problem there. But I ordered a beautiful shell plant advertised that week and I got a sweet pea vine. The package contained some mulch and some pieces of dried roots. I am keeping the faith that at least one of the roots springs; otherwise, I have been deceived and robbed. Unless they send me a new package containing what I ordered, I will be the first in line telling everybody to abstain from ordering anything from them.

My wife sent a check to NHB in March. This company cashed the check and we still haven't gotten the 6 blue moon hydrangea hedge plants yet. In my opinion New Holland Bulb is not a reputable company to deal with.

I have recently ordered some Climbing Shell Plants from New Holland Bulb. I received my order within two weeks, but whoever filled the order took it upon themselves to "substitute" the items I had ordered. Instead, I was sent Sweet Pea vines that look like sticks in dirt. I have absolutely no clue as how to plant these "sticks," and there are no directions included. I will NEVER recommend nor order again from the New Holland Bulb Company. One word for them: SCAM.

My experience is pretty much the same with new Holland bulb co. I ordered in march and here it is May. I just received them today. They sure didn't have any problem cashing the check. I have never had a problem like this. In the future, I will be sure to stick to the company that I know gives good service. Just because one company gives bad service doesn't mean they all do.

New Holland Bulb apparently has ripped me off as well. They cashed my check in March, it is now May 17th and no word or plants in sight.

I placed an order with this company in February 2001 and it's May 2001 - still waiting for my order. So I decided to call - no number! So I try the internet!

I ordered some plants several months ago, my check was cashed a few months ago, and no plants. After reading the other entries, I doubt I'll ever see them. How can they keep advertising if they don't deliver?

I have sent e-mails and have called continuously about not receiving my mail-ordered flowers and bulbs. New Holland Bulb has cashed my check and I have seen nothing from them at all. These orders go back as far as March. I am tired of trying to get a refund or the ordered product.

My girlfriend (who lives on the East Coast) ordered some plants for me (in Los Angeles) from the New Holland Bulb Co. (NHB) on Feb 4th 2001, the intention being that they would be delivered by Feb 14th.On February 13, I received a letter from NHB saying that they could not deliver one of the items to California. On the 20th Feb I received a check for $9 as a refund for one of the items (please note, I did not place the order them.) Yesterday, (April 4th) I received 3 very beaten up and nearly dead plants (buddleia) from NHB with a note attached to each box saying "packed with pride by Sallie". Sallie should look elsewhere for employment. A warning in agreement with everyone else: DO NOT ORDER ANYTHING FROM THIS COMPANY, hopefully they will go out of business soon and not rip anyone else off.

I too have had an unpleasant experience with this company. I ordered tulips and was suppose to get all these free extra plants. I was billed for them but never received them and the company has reported me to the credit bureau for non-payment of something I never received. I try to call and they give me the run-around. I will never order from them again.

I ordered two plants from New Holland back in February. Here it is April and they have not arrived, however, my check was cashed. I certainly will never order from them again.

I too ordered from New Holland bulb company over 2 months ago and have not received anything. I cannot get in touch with them by phone.

I ordered two months ago and am still waiting for my March plantings of Hydrangea plants. No one answers at the number I found through information.

I too ordered their "shell plants" and instead they send me "sweet peas" as "items have been substituted". I didn't ask for a substitution. I can buy sweet peas from the local grocery store for $.29. I requested a refund. We'll see if I get it.

I ordered in August and have not received anything; cannot find a number and they have cashed the check. I think it is a rip-off company. "Let the buyer beware" seems to fit perfectly.