Comments regarding Michigan Bulb

My expectations were not sky high, due to the low price and a few of the reviews here. I recieved my shipment today (right on time), of summer bulbs, blueberry shrubs, peony tubers, and a few odds and ends. Everything was larger than expected, and looked great. Very great looking roots and plants. I'm very pleased and will order from Michigan Bulb again soon!

"On Apr 4, 2012 10:40 AM, Michigan Bulb responded with:

Thank you very much for sharing your experience with our company. Happy Gardening to you!"

Posted on May 12, 2009, updated April 2, 2012
I really feel that Michigan Bulb Co get's a bad wrap. I have never had any troubles with this company. I just called them yesterday about a rose I purchased that isn't coming out of dormancy. They are replacing it, no questions asked. While there have been times that their plants don't come out of dormancy, I know I can call them any time and they will replace it for me. That's terrific customer service.

I recently had six bareroot plants in the vegetable drawer of my fridge for well over a month because of bad weather. I pulled them out in late April, and they had started sprouting while still in the bags. Once planted, all of them are coming up and looking great. I love ordering from this company. The price is right, and they have fantastic service.

"On Apr 3, 2012 2:00 PM, Michigan Bulb responded with:

Thank you for your feedback once again. We truly appreciate your understanding our plants and sharing this with our other customers."

I just ordered for the first time from this company. I received their magazine in the mail with a coupon for 50% off my entire order and $8.75 shipping. So I ordered almost $200 worth of plants. All of the plants are twigs but I expected that. But they were healthy and had great roots! Out of everything I ordered I only had to have the trumpet vine and strawberries replaced. Which isn't bad for how much I bought. The trees are already blooming! They have the best customer service I have ever dealt with. Very friendly and completely hassle free! I Already started recommending them to everyone else. I would defiantly buy from them again in the future.

"On Apr 3, 2012 1:56 PM, Michigan Bulb responded with:

We really appreciate your glowing review, thank you and Happy Gardening!"

Received a first order from this company today -- 9 plants total, 6 bareroot, 3 potted plants. The 3 potted helebores look in great shape -- will see how the others grow, but everything looks good at this stage. Received what I ordered in good time, received an appropriate email to let me know they were on the way, and so far am a pleased customer. I had read this page first, so the order was placed in the spirit of taking a chance.

"On Mar 27, 2012 4:22 PM, Michigan Bulb responded with:

Thank you so much for sharing your experience with our company. Happy Gardening!"

I am impressed with how quickly the plants came. I ordered from Springhill Farms a week earlier but Michigan Bulbs actually came first. I ordered mostly tubers but the small Ketchup and Mustard rose bush had no damage at all. It is healthy color and about 6 inches tall. The Beacon Silver I received was small and had some dark leaves on the edges. I just got it so I am not sure how it will fair later on. I will re-post if any of the plants die or do not seem up to standard. But over all I like how cheap and how quick this company runs!

"On Mar 27, 2012 2:41 PM, Michigan Bulb responded with:

Thank you for letting us know about your order. If your Beacon Silver does not do well for you just let us know and we will be happy to send you a new one."

I ordered a climbing rose from Michigan despite so many
bad ratings. I received the rose, bareroot in February
and I am in zone 7. Normally it would be to early to plant
the ground being hard, but not this year, it was warm so
I planted immediately. The rose is now about 12 inches
high and doing great. I was very pleased with their service, however, I don't think I would order a large amount due to all the problems other people have had with their
orders.

"On Mar 23, 2012 4:47 PM, Michigan Bulb responded with:

Wonderful, nice to hear, thank you for sharing."

Posted on July 19, 2011, updated March 15, 2012
Posted on July 18, 2011, updated July 19, 2011
Posted on June 8, 2011, updated July 18, 2011
Posted on June 3, 2011, updated June 8, 2011
Posted on June 1, 2011, updated June 3, 2011
Posted on May 23, 2011, updated June 1, 2011
I am real customer. :)

Account Number: 47281879

Order Number:   11261181501

This is my first experience with Michigan bulb. I purchased 7 different living plants, and they came in two shipping. First shipping been delivery but It lost on the way may be stolen or wrong house. I was worried but I send them email and they have very great customer service. They answered my question in the next business day, no quicker it can be. And they promise to redelivery within 5 days. Oh wow, they solved problem as fast as a lightning. They are nice and very polite. Life time guarantee is not their promise but the fact. The shipping that came to me already is dwarf lime. It is well packed, very healthy and beautiful. I was surprised by the size a bit it is about
5-6 inches above the dirt. But for the price that come with life time guarantee, I am just very happy with it. I will come back again and tell you how the other plants look. I have my own blog and Facebook, I 'll be posting all pictures when each plant just came and how they grow. So far I recommend who never has experience, their plants are inexpensive and customer service is great. A+++ :)

I have received there catalog for many years but never ordered
thinking at these low prices the plants could not be any good.So I
decided to give them a chance and I have to say I was pleasantly
surprised when I received my order.My order included mix bag of
hostas and daylilys and specific plants of both.The hostas had small sprouts and excellent root systems ,with the root systems being the main thing I was concerned about.The daylilys had great root systems and were just starting to leaf out.The order came in just at the right time for planting.If they can keep up the good quality I'll definitely buy again.

"On Mar 5, 2012 4:32 PM, Michigan Bulb responded with:

Thank you for sharing your experience with us, we appreciate you letting us know and that is well with your plants."

I have ordered several times over the past few years from Michigan Bulb Co, and have always had good results. Admittedly sometimes there are delays because the plants apparently are grown by different suppliers but they have always been the highest quality even though small. They grow very fast because of the excellent packaging and freshness of the plants received. I just called them yesterday on two plants that had been delivered somewhere during the time I was gone on a months vacation and they immediately rescheduled a shipment to me. They have the best price and shipping cost of just about any mail order company. I am a retired nurseryman myself and really appreciate their customer service. Considering everything about them I will rate them excellent.

"On Feb 15, 2012 11:20 AM, Michigan Bulb responded with:

Thank you so much for your wonderful testimonial about our plants. We have very nice plants for good prices in this tough economic time."

First ordered from them seven years ago , At first I almost laughed at the plant size . Boy was I wrong my butterfly bushes are now huge 8 foot tall goliaths . My rose of sharons are now 6 feet tall and bloom furiously . All in all the starter plants they send have always came to my doorstep in good health and if you take the time to baby them you end up with some beautiful shrubs and perennials that rival anything purchased at a local nursery for 3 times the price . If you have the patience and nurture your sticks you receive you can have some great results . And one cant beat their lifetime guarantee .

"On Dec 11, 2011 12:51 PM, Michigan Bulb responded with:

Thank you so much for your wonderful testimonial about our plants. It is true, even though they are starter plants they will turn out every bit as nice as the bigger plants you pay the bigger price for, and we have our lifetime guarantee."

I ordered 2 rose of sharons last year. They arrived in small pots and to my surprise fully leafed out with dark green leaves. Very healthy.

Would recommend this company.

"On Nov 29, 2011 12:58 PM, Michigan Bulb responded with:

We appreciate you sharing your experience with our company. Happy Gardening!"

Posted on October 20, 2011, updated November 9, 2011
I ordered from this company for many times. Not because they have great plants, but sometimes can't resist the low price. To be frank, usually half of the plants didn't make it. Bulbs are fine, just small. The two clematis I just got all have pale yellow leaves, don't know how long they will last.

Anyway, you get what you paid for.

"On Oct 21, 2011 2:22 PM, Michigan Bulb responded with:

Thank you for your feedback. We apologize for any problems you had with our plants. We offer a lifetime guarantee. A customer service representative will contact you for your account information and we can reship the items to you."

I have been ordering from Michigan Bulb for years. Some things have grown, some have not, but I have never received anything that was dead or badly packaged. On the contrary, I think they package very well. Only a few times have I asked for a replacement for things that didn't grow-- two Pawlonia trees come to mind. I believe they were just planted too late to survive. I planted the replacements the next spring and they grew.

I had occasion to talk to a lovely Michigan Bulb representative a few months ago and happened to mention that some things had not grown over the years, and I generally didn't request a replacement-- I'm too busy. (did have all the original orders). After I talked with her I thought--why not?-and sent all the orders back, highlighting the plants that didn't grow, were no longer growing, and an order not received. I asked if they could replace a few of the plants.

I couldn't believe it- I just couldn't believe it! Three different boxes of plants arrived, and checks totalling about $80 for plants they could no longer replace. I didn't even ask for anything like this! That has got to be the best customer service I have received in 64 years! I will always be their customer.

And the replacement Pawlonias-- $5 each-- they are about 20 feet tall now--they are taking over the world!

Yes, their plants and bulbs are small, but you're paying a very small price also. If you can give them a little while to catch up you may well have a beautiful plant.

Good work, Michigan Bulb! Kudos!

"On Aug 2, 2011 9:03 AM, Michigan Bulb responded with:

We really appreciate your wonderful testimonial about our service and our plants. We are very happy to have you as one of our customers and look forward to your future orders. Happy Gardening!"

Posted on June 15, 2011, updated June 16, 2011
Posted on May 26, 2011, updated June 15, 2011
I tried this company for the first time this year. I ordered the Sun Perennial Goody Bag and it was well worth it. The Shade Perennial Goody bag was very limited and not all shade plants. My Pink Astilbe still looks dead to me but I will wait a few weeks to see! Overall I was very pleased, especially with the Sun Perennial Goody Bag. I would order from this company again.

"On May 27, 2011 11:08 AM, Michigan Bulb responded with:

We appreciate the nice feedback concering our company. If you ever have any problems with our plants or service please just let us know and we will make sure to make it right. Have a great day!"

I am sorry some of you had a bad experience with your orders. But mine was perfect. I recieved healthy green, very nice plants. They arrived within 2 weeks of my placing the order. They were at a great sale price as well as they had a coupon for $20 off. I was very pleased with my order and I will order from them again.
I had ordered the following that were all healthy and in very good condition:
2 Wildfire Clematis
2 Earthquake Clematis
2 Butterfly & Hummingbird gardens (which each collection included a pink butterfly bush, a blue butterfly bush, 3 scarlet bee balm, 3 sweet william, 3 columbine, 3 red coral bells, and 3 sunburst coreopsis. All of this collection was on sale for $4.99 and with the coupon it only came to $2.50 for all of these plants listed in the parenthesis).
3 pink lavender
4 purple love grass
3 blue moon hydrangeas
25 ozark beauty strawberry plants

All of the above were in great condition and only came to $29.88 which included shipping. To me this is wonderful value for wonderful plants.

"On Jun 1, 2011 2:09 PM, Michigan Bulb responded with:

Thank you very much for sharing your experience with our company. We look forward to your future orders."

Michigan Bulb has one of the best Customer Service Dept. in the industry. I have ordered from them for many years and never had a problem until my last order. I contacted them and they immediately responded to my issue. They issued a full refund and their staff is friendly and courteous. You can definitely shop with confidence with Michigan Bulb.

"On May 23, 2011 1:03 PM, Michigan Bulb responded with:

Thank you very much for your wonderful comments about our company. We always wants our customers to be happy and have the best possible product and service."

Posted on May 18, 2011, updated May 21, 2011
I am not sure how this company could ever have a bad review...they have a lifetime guarantee, you call and just tell them and they send new plants on the honesty system...no questions asked. Their customer service is stupendous and the plants are wonderful. just make sure you order within a reasonable time to get planted...that was my first problem i ordered a bunch of things and they came dormant just before cold snap and could not be put in ground so had to be replaced. Not one question, they just wanted to make my experience great! What a wonderful company!!!

"On May 19, 2011 10:06 AM, Michigan Bulb responded with:

Thank you so much for sharing your experience with our company. We really appreciate the nice feedback. Happy Gardening!"

I've been ordering from Michigan bulb for years. The plants are usually small but priced small. Two years ago I got a knock out rose bush for 5.00. When I received it the thing was three inches tall! OK you get what you pay for, around here they were 39.99 and I could not afford. But two years later my bush is 4x4 and full of flowers, absolutely breath taking. I love my bush. Recently I ordered a new Hosta mini called Cameo and they sent two dehydrated plants that had no dirt, just tape. I was horrified and called customer service and he said no problem it's something new, just plant it and water it and all will be fine. I could not believe he wanted me to plant this dead plant stuck to a piece of tape but I did and several weeks later they are alive and thriving. I got a very good price on these, thanks to the 60% off sale. I have never had a real problem with this company. I order a lot from them, they always send me coupons, let me know when free shipping is available and they have sales often. Also, very good packing. :)

"On May 16, 2011 11:23 AM, Michigan Bulb responded with:

We appreciate your wonderful feedback. We do our best to offer top quality plants at an affordable price. Happy Gardening!"

I placed a small order w/Michigan Bulb in March for a coneflower, couple carnations & a bee balm. One carnation was backordered at time of order but all the products came in proper time for planting and all were well-packed & healthy. The bee balm has tripled in size, one of the carnations is in bloom & both are healthy, the coneflower has grown several new leaves. I have bought from MB a number of times over the years & have had no problems other than that the plants are on the small size, as would be expected for the low prices. I will continue shopping MB.

"On May 13, 2011 10:11 AM, Michigan Bulb responded with:

We appreciate you sharing your experience with our company, thank you, and Happy Gardening."

Ordered last year (positive), and again this year (positive). If you use their coupon and pick items on sale you can get a very good deal. I received a LOT of plants this year for a small amount of money, and every one came in a pot except the bare root rose. I'm happy with all of them (several bloomed within a few days and others are growing fine), although still waiting for good signs of life on the rose ( I believe I can see a few shoots forming ). The nursery is a great deal if you shop their website carefully. The plants are sometimes smaller than elsewhere but when taken together with the sheer number and low price makes this nursery a great option for filling in areas.

"On May 11, 2011 10:09 AM, Michigan Bulb responded with:

Thank you for your wonderful testimonial. We really appreciate your feedback and look forward to many future orders."

Posted on April 27, 2011, updated May 3, 2011
I placed and received numerous orders from Michigan Bulb this past winter. I will say that I was VERY PLEASED with the plants that they sent this year---healthy, green, growing. I potted them up, and they are doing just great.

I order from them most every year, and yes, some years have not been the best. But, they ALWAYS have replaced what did not grow.

A week or so ago, I sent them a list of plants from previous years that have not survived--way back to the early 2000's--and I received an answer in about a week. First I was told to send a list of what I wanted replaced, then a week later I received another e-mail listing those that will be sent in mid-May plus I will receive a check for those they no longer carry.

I trust them to follow through as they have in the past.

"On May 11, 2011 10:43 AM, Michigan Bulb responded with:

Thank you for your feedback. We will reship your plants if you ever need any replacements. Please le us know if you have any further problems."

Posted on April 28, 2011, updated April 28, 2011
I have been a customer of Santa Rosa Gardens for several years. I find that they have high quality products, efficient delivery timeframes, and helpful employees. I recommend Santa Rosa to all of my gardening friends.

Wonderful shopping experience. I placed an order at the end of March and received it mid March. Everything I ordered is thriving beyond what I expected 4 weeks later. I was so impressed with the plants I placed 2 more orders, all in total I bought a variety of plants that totalled over $200.00 and every single plant is growing and thriving. $200.00 may not sound like a lot but at Michigan Bulb that is a lot of landscaping. I received every order in under 2 weeks from when I placed my orders, you just have to know when to place the order. Don't place an order at the end of May and expect to get it before it gets too hot for your area.

"On May 11, 2011 10:15 AM, Michigan Bulb responded with:

Thank you for your wonderful testimonial. We appreciate your feedback and look forward to many orders in the future. Happy Gardening!"

Posted on April 1, 2011, updated April 27, 2011
I was nervous about ordering from this company after reading some of the reviews, but my 9-year-old daughter really wanted to try their strawberry jar kit, so I decided to try them just once.

Although I was surprised that it took them over two weeks to ship this, I was very happy with the condition that the plants arrived in. Also, the jar is wonderful. I purchased a jar last year from a garden store that was terracotta. Aside from being very heavy and hard to move around, my large dog ended up knocking it off the porch and breaking it. This jar is a heavy plastic and even my daughter, who is very small, is able to move it around after planting everything in it.

I planted all of the strawberries, then came our wonderful Oklahoma weather. The temp went from 85 to 40 in two days and I was forced to move this pot inside. The next day as my daughter was watering, she called for me to come look at it. Every one of the 20 plants had beautiful green leaves already unfolding.

My daughter was very excited and I was so happy I placed another order. After placing that order, I was disappointed to see that it would be two weeks before shipment, so I called. I spoke with Kim and she was happy to put a rush on the order. She explained to me that would cause my order to be shipped within a few days and I wouldn't have to pay any extra.

I will update when I receive the second order, but so far I am very happy with this company.

"On Apr 8, 2011 11:54 AM, Michigan Bulb responded with:

Thank you for posting your experience with our company. I will have a customer service representative contact you for your account information and check on the status of your order for you. Happy Gardening!"

I pre-ordered 12 lilac bushes in February. Received them when it was too cold to plant, so I repotted them and kept them in the house for a few weeks. To my disapointment, they all died. I sent an email to Michigan Bulb explaining what happened, and let me be honest - I didn't hope for a reply and/or a replacement. To my huge surprise, they replied in 4 days apologizing for the inconvenience and letting me know they are sending a replacement absolutely free. I received 12 new lilac bushes shortly after the email.
I am VERY pleased with the company, they do care about their customers. Needless to say I'll be ordering from them again.

"On May 11, 2011 10:13 AM, Michigan Bulb responded with:

We appreciate you sharing your experience with our company. We always want our customers to be happy and satisfied with our plants and our service. Please let us know if you need any further assistance."

Really excellent packaging. Nice healthy little plant.

"On Apr 20, 2011 9:40 AM, Michigan Bulb responded with:

Thank you for your feedback. We do our best to offer quality plants at an affordable price."

I ordered several things from Michigan Bulb - saved a ton of money, too - all things arrived very nicely - small but alive and looking good - ordered forsythia bushes and planted them and one of them even bloomed - excellent for the price - ordered a rose and it was small so I have it in a pot in the window until the weather finally breaks and ordered 9 hedge hydraegna (sp?) and they are in my window until the weather breaks - ordered a couple more plants and they are doing well, too. The only thing that has not come up is a peony and I am writing the company and I am sure they will replace it, but for the money I could not be more pleased with the way this order turned out.

"On Apr 16, 2011 10:12 AM, Michigan Bulb responded with:

Thank you for your feedback. We will be happy to replace the peony for you. A customer service representative will be contacting you for your account information and take care of this for you."

I am not a pro by any stretch. I'm not rich either. I can't afford older plants. Yet, seeds never seem to work in my tough clay soil. So the thought of buying inexpensive plants appealed to me. I initially was just looking for a few bulbs, but quickly feel in love with all the plants available from this site. I never saw plants like this at the local big box store. Over the past six weeks, I have ordered the following:

DWARF DAYLILIES
RASPBERRY PARFAIT HYDRANGEA
GOLDEN CREEPING SEDUM
BLACK MAGIC ELEPHANT EARS
HELENIUM MIX
STELLA DE ORO DWARF DAYLILY
PINK LEMONADE BLUEBERRY
ZEBRA GRASS
ROSE FOUNTAIN GRASS
DARLING DILEMMA DAYLILIES
BLUE FESTUCA GRASS
CROCOSMIA 'EMILY MCKENZIE'
3-IN-1 ROSE OF SHARON
BUTTERFLY BLUE SCABIOSA
SUPER ASTER

In all, well over 100 plants and a few bulbs for a total of $292.97. I would have spent three times that much at the big orange store without the selection I got. It is so exciting to watch them grow from virtually nothing. Once invisible from the road, some of the lilies are 5 and 6 inches tall in just a couple weeks. To be honest, I would have been disappointed but not surprised if I lost half the plants. They are so small that I didnt give them much of a chance. But to my pleasant surprise, my last count was three that have not flourished; even in my tough clay soil. I've kept them watered but that's it. I'm still keeping my expectations realistic so I'm not looking for many blooms this first year. To only loose three plants so far out of a number well above 100 is incredible. I do plan on testing that guarantee; especially considering the other people's comments. But even if they told me to go fly a kite, I still couldn't be happier with how well these plants have done. My neighbors watched me plant for the better part of two weeks as I moved out boring monkey grass and prepared the ground (that clay was tough.) It's so rewarding having cars stop by on their way home just to compliment the end result. In the words of the Chicago Cubs, "Wait 'til next year!" They ain't seen nothing yet.

I have placed several orders with this company and have only been delighted. I have called customer service once and got through quickly and they did exactly as I requested, though I primarily deal with them via email. There are a few things to know though. They do differ from many other companies in that they charge you when you place the order, not when it is shipped. I have run into an instance where I ordered an item (with several others) and they ran out so it would not be shipped until the next season. I requested it be removed from the order and received a prompt refund to my credit card and no "guff" from the representative. I believe that removal also dropped my order total to below the amount for the discount I received, but they allowed the discount to stand.

I have had two experiences when requested replacements/refund other than that. With one, I received the item andit looked a little worse for the wear, but I planted it. It seemed to die out, but this was in the fall and the only way to tell that was to wait until spring and see if it came out of dormancy or was dead. They only sold this particular item in the fall and rather than have me wait a year to have a replacement sent (if it was dead) the cs rep opted to send me a refund instead. I did not demand or request this refund, I had just emailed my concern. To my delight, the plant bounced up in the spring and is doing great. The roots of these plants are truly strong and the plants are quality. On the second, I sent an inquiry about when the plant should come out of dormancy, as I had purchased several varieties of the same plant and that was the only one that had not leafed out. They promptly sent me another one as a replacement. Again, the original plant ended up "waking up" a couple weeks later and I did not demand the replacement and had explained that I was not sure if it was still in it's dormant state. I find their service to be excellent.

The plants are small, but they are very strong-rooted and "survivors". Even if they look as though they are not thriving, give them a season and they will prove their quality. I have never had this company deny an order to avoid replacement or anything. In fact I got some lily of the valley that I think may not come up this spring, but I'm giving them until fall to see if they might come up then.

This company has great service, stands by their products, and has great prices. As long as you go into it expecting petite sized plants (that typically grow quickly) and know you will be charged when you order though shipment may be weeks/months later, if you give the products a shot, I think you'll be highly satisfied. I even have plants that are borderline in my 7b hardiness zone that thrive. Final example - I bought peonies from a home improvement center last year...only some came up a couple months after planting (all but one are thriving now), and I bought a couple from Michigan Bulb. The Micjigan Bulb ones came up and were thriving within 2 weeks of planting. I love this company!

"On Apr 8, 2011 10:06 AM, Michigan Bulb responded with:

Thank you for sharing your experience with our company. We do pride ourselves on our quality of service as well as our plants.
We are always here to help with any question or problem."

I placed an order for six Carmine Jewel cherry trees and a Victoria rhubarb . I used thier coupon spend 80 take off 40. I got all six trees for 52 dollars with shipping. I didn't get the rhubarb they sent a baby lilac shrub instead. No big deal I ordered the rhubarb to put me over the 80 dollar mark. The trees were tiny around 8 inches, but I knew that would be the case. Planted them in five gallon buckets with monrovia potting soil and all are growing well in my Virginia spring weather. Will they work in my zone 7 area? Time will tell. I got what would have cost around 150 dollars elsewhere for 40 bucks.

"On Mar 31, 2011 9:12 AM, Michigan Bulb responded with:

Thank you for your feedback. I apologize you were sent a lilac instead of a rhubarb. A customer service representative will be contacting you for your account information and have the rhubarb reshipped to you."

Posted on May 26, 2010, updated March 28, 2011
I wanted to make sure that I took the time to rate the Michigan Bulb company since I almost did not order from them because of all of the negative ratings.

With all three of my order experiences, I received everything that I ordered, everything looked to be in fine shape, and everything appears to be coming up just fine. I did have a problem with one of my plants (which I think has to be normal when your dealing with live plants) and Michigan Bulb, without question, sent me a replacement.

My only suggestion would be that the Customer Service people have a picture of what the plant will look like when it first starts growing. In a couple instances, I didn't mark where I had planted things and wasn't sure if what was coming up was a flower or a weed. But of course that is just the newbie in me.

"On Jun 9, 2010 9:34 AM, Michigan Bulb responded with:

Thank you for posting. We appreciate your feedback to better serve our customers. Happy Gardening! "

Posted on April 9, 2010, updated March 28, 2011
After reading all the comments on Michigan Bulb, Spring Hill, and Henry Fields I had decided not to order anything from them. However, they offer great coupons, have nice catalogues, and no one can beat their prices. After a week, I decided to give them a try anyway after seeing a guarantee Online. I was very worried but thought I would take the chance, even after reading all the bad stuff. I'm glad I made that decision and ordered from them. My rose came with new growth emerging . My lilac had several branches and beautiful green leaves, and not one broken. My Gardenia was a beautiful dark green and looked so healthy. Again, several branches on this one too and none broken. My Foxglove had many leaves and all looked great. They never charged me anything other than what was stated. No extra shipping even though some of the items were shipped a week or two apart. All plants were well contained. I don't know if all these negative comments made them change their practices or not, but I am a very happy customer and plan to use them in the future. This is the very first time I have ordered any plants from any company. I always bought from Lowe's or Home Depot before and I will continue to pick up some things from them. However, their variety is nothing compared to Michigan Bulb and the others. I would advise anyone to give these guys another try. I ordered over 20 items and I have received about 12 of them so far. I do not have one negative comment to say at the moment and I hope it will continue that way.

"On Apr 14, 2010 3:45 PM, Michigan Bulb responded with:

Thank you for posting we very much appreciate your feedback. We do pride ourselves on our lifetime guarantee. We do our best to ship quality plants to our customers and in a timely manor. Happy Gardening!"

I have had problems in the past with company but, they seem to be humping it with the orders for me this year and even quickly did a replacement on dead product from fall last year that shipped within a month. Nearly every day I get a package from the smiling mailman and healthy looking stock. I applaud them this year.

"On Mar 25, 2011 9:09 AM, Michigan Bulb responded with:

Thank you for your feedback. We pride ourselves on our customer service. We are here to assist anyway we can."

I have been ordering plants from this company for a few years and I have had all kinds of experience - sometimes I was not happy with the plants I got, sometimes I had to wait too long for the customer service to react to my emails. But every time sooner or later all my problems were settled in a satisfactory way - I got replacements and the representatives of the customer service always found a way to make me happy. Now I never hesitate to order from them and I am sure that plants will be healthy though small and the prices not too high. I recommend this company to all patient gardeners who can wait for the plants to grow and for all kinds of problems to be settled.

"On Feb 21, 2011 11:18 AM, Michigan Bulb responded with:

Thank you very much for your feedback. We always want our customers to be fully satisfied with our products and our service. We do our very best to provide the best service and offer a lifetime guarantee on our plants. Happy Gardening!"

Fall 09 I had a landscaper transform my back yard to raised beds & walkways.I've order before so I ordered 7 times between 2-5-10 and 8-3-10 the B1 G1 Scarlet Bee Balm & B3 G3 Miniatrue Hollyhock really took off great. Clara Curtis Daisy, Sorbet Peony, Geranium,Autumn Joy Sedum, Pink Lemonade Blueberry, B20 G20 Alpine Rosy Bells,Oranges & Lemons Gaillardia, Patty's Plum Poppy, Jetfire Daffodil, Tidal Wave Clematis, Beaujolais Bonnets Scabiosa, Purple Ice Plant (I praying for them because only 1 of 6 survived the winter from a sister source), will update this spring-summer, I ordered B3 G3 Purple Passion Hydrangea 4-2-10 - later I noted on 4-18 it was sold out - on 5-27 they cancelled the item. Also on 4-2 ordered Isaac House Scabiosa mix of blue, white & lavender - I got all white just the color I didn't want.

"On Feb 15, 2011 12:57 PM, Michigan Bulb responded with:

Thank you for your feedback. A customer service representative will be contacting you for your account information. We appreciate all the information you provide us and we will use to it provide better service to our customers."

I ordered oriental poppies they gave me huge bare roots and will bloom next year . lupines they were bare roots they bloomed the year i planted them .I have ordered bee balm grew great bloomed first year.ordered masterwort small but healthy plants tripled in size first year will bloom this year if it makes it through this winter.orderd toad lilys bloomed first year healthy plants. ordered the red perennial collection all has lived and survived.I am not an amateur gardener and I have given companys that cost three times the amount for plants, bad reviews.buy stuff that you know is hardy like bareroots and perennial that are tough and i am sure you will do well with this company. I had to give this company a good review because I know what to expect from them. small but healthy plants and real healthy barerooted plants such as poppies lupines and geraniums which I ordered and they were impressive bloomed the next year.

"On Jan 26, 2011 9:52 AM, Michigan Bulb responded with:

Thank you for sharing your experience with us. We appreciate your feedback. "

I ordered the miniature lemon tree, even though slightly concerned over so many bad reviews about how their lemon trees died after arrival. I thought after my tree came that I might have the same problem, but I waited patiently and the little tree did come back to life. The poor thing even endured child damage and came back stronger then before. It is a very healthy plant and is currently flowering and making lemons.

"On Jan 26, 2011 9:33 AM, Michigan Bulb responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!

"

I have been dealing with Michigan Bulb for over 8 years and my beautiful landscaping is a credit to their company. If I have a problem with a plant, they always replace it, no questions asked. One year, I did an inventory of my perennials and wrote them to tell them which had died. I received the plants immediately and for the few they no longer carried I received a gift certificate. I am glad they wait to ship them to you when the plants will thrive. I have ordered plants I was unfamiliar with and this policy prevented some mistakes.
You do need to be familiar with how to care for bare root plants. They do not look like much when first planted, but, if properly cared for, they turn out to be better than those I bought from my local nursery. I think this is because they develop better roots early since they start relatively small.
I love their coupons as well. I always try to get $20 of plants for free. Today I was shopping again. Their site is easy to use and helps you select the right plant based on your zone, your shade/sun placement and even what colors you want to look for.

I am a 62 year old gardener with LOTS of experience behind me LOL and I have used Michigan Bulb for over 30 years.

I have placed 3 orders this fall with this company totaling over $275.00 for both live plants and bulbs. I have received everything ordered in what I consider to be a timely manner and in reasonable condition. I complained about one plant that was damaged in shipment and was sent three plants to replace the defective plant and received it within one week from the time I informed the company of my dissatisfaction.

After reading many of the comments regarding this supplier I have come to the conclusion that folks do not understand that they are purchasing young plants that have not matured (the reason why the price of the plants is oftentimes more than reasonable). You should also understand that a supplier of this type may well run out of an advertised product and may have to substitute product (in my case I ordered 5 red tulips and received 25 mixed white and pink tulips which was a very good deal as far as I was concerned) or ask you to wait until the product again becomes available.

When receiving bare root plants you should know that they do not look like much when planted but give them a year, perhaps two and they will look like the plants that the local nursery sells for triple or more than the price you paid for them.

I have found that all plants received from this company have been true to the description and throughout the years I have lost plants due to either my lack of knowledge of their care requirements to or just plain back luck or bad weather. Michigan Bulb has always replaced them without question, without additional charge for the added shipping costs they entailed to replace the plant and that means a lot to me! Their 100% satisfaction lifetime guarantee is stellar and I doubt that you can get such a guarantee from many other suppliers.

The one area I do not like about this company is that they do charge for your complete order as soon as they receive it. I would prefer that they change their policy in this regard and charge for the plants at the time they ship them if you agree to pay for the plants via a credit card. If they would do this I believe they would have happier customers and I doubt that this change would not effect their operation that much and would make people not feel like they were paying for something they have not received.

I commend them for offering a WIDE selection of plants at a price that most gardeners can easily afford. They do not have an 800 number but if you do call they they respond promptly and have a knowledgeable staff on hand to answer you questions.

I highly recommend this company, if you have time to let the plants purchased mature. If you want a more mature plant/shrub, etc. you need to look elsewhere.