Comments regarding Gurney's Seed & Nursery
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Rating | Author | Content |
Positive | lostinthejungle (2 reviews) | On Jan 4, 2013, lostinthejungle College Station, TX wrote: I use the coupon for ordering seeds one to two times a year, and have done this for many years. I start my seeds indoors in winter and transplant in the spring, and then repeat in the summer for fall planting in a quarter acre area. On Jan 4, 2013, Gurney's Seed & Nursery responded with: "On Jan 16, 2013 2:55 PM, Gurney's Seed & Nursery responded with: Thank you so much for your wonderful feedback concerning our company. We truly appreciate you as a customer and look forward to serving you for many years to come." |
Positive | djediger (1 review) | On Dec 14, 2012, djediger PEYTON, CO wrote: I have ordered shrubs, berry plants, decorative grasses, fruit trees, asparagus, and garden seeds from Gurneys 1-2 times per year for about ten years. My plants and seeds grow and have been vigorous and productive. Gardening is difficult in Colorado to say the least and Gurneys seeds/plants perform wonderfully. Service has been amazing and they have been very helpful in the rare situations I have encountered minor problems. |
Positive | camalianus (5 reviews) | On Nov 5, 2012, camalianus Sand Lake, MI wrote: Posted on October 30, 2012, updated November 5, 2012 On November 5th, 2012, camalianus changed the rating from neutral to positive and added the following: I would like to change my rating to positive because the sweet potatoes were excellent. I order 12 Georgia and 12 Beaugregard. Only 1 failed to grow. The rest produced an abundant crop. Some are huge. Their customer service already contacted me saying they will replace the seed packages. Just the fact the customer service did answer is a move in the right direction. On Nov 5, 2012, Gurney's Seed & Nursery responded with: "On Nov 2, 2012 9:35 AM, Gurney's Seed & Nursery responded with: Thank you for your posting. We will be happy to reship the seeds to you. One of our customer service representatives will contact you for your account information." |
Positive | greenbrain (10 reviews) | On Oct 30, 2012, greenbrain Madison, IL (Zone 6b) wrote: Posted on September 4, 2007, updated October 30, 2012 On October 30th, 2012, greenbrain added the following: I've been ordering from Gurney for years & have had a good experience with flower & veggie seeds, onion & garlic bulbs, & small fruit stock. My most recent order was filled timely & accurately. I'll order again next year. On Oct 30, 2012, Gurney's Seed & Nursery responded with: "On Oct 31, 2012 11:12 AM, Gurney's Seed & Nursery responded with: Thank you very much for your feedback. We always appreciate what our customers have to say about our service and our products." |
Positive | JaGo (1 review) | On Jun 11, 2012, JaGo Skokie, IL wrote: I have dealt with this company may times over the years and had only two problems. 1. They ran out of stock on an order and promptly issued a credit. 2. They recently shipped some grape vines close to the end of the shipping season. Unfortunately, probably due to the heat spell, they were not viable. After explaining what happened, they have put me on the shipping schedule for next spring season to complete the order. No muss, no fuss, no arguments. Just good customer service. On Jun 11, 2012, Gurney's Seed & Nursery responded with: "On Jun 12, 2012 10:36 AM, Gurney's Seed & Nursery responded with: Thank you so much for sharing your experience with us. We really do try our best to make sure our customers are happy and taken care of." |
Positive | Scotty16 (1 review) | On May 24, 2012, Scotty16 Mechanicsville, VA wrote: I have several acres of land and decided to start an orchard last year. I went to a local nursery and purchased about 20 very expensive trees. We have apparently lost 8 so far. On May 24, 2012, Gurney's Seed & Nursery responded with: "On Jun 1, 2012 1:46 PM, Gurney's Seed & Nursery responded with: Thank you very much! Enjoy and Happy Gardening." |
Positive | trjonas (2 reviews) | On May 19, 2012, trjonas Charlotte, NC wrote: This review compares my experiences ordering from Gurneys and White Flower Farms. (I'll also post this review under White Flower Farms on this website.) I had positive experiences with both companies. On May 19, 2012, Gurney's Seed & Nursery responded with: "On May 22, 2012 9:02 AM, Gurney's Seed & Nursery responded with: Thank you very much for your posting. We appreciate you letting us know about your experience with our company. Happy Gardening!" |
Positive | jjr149 (5 reviews) | On May 5, 2012, jjr149 Shiloh, PA wrote: I am a first time customer of Gurneys, and have been completely satisfied with my experience with them. Specifically, I completed two separate orders, one for flowers/shrub and the other for raspberries/blackberries: On May 5, 2012, Gurney's Seed & Nursery responded with: "On May 10, 2012 10:01 AM, Gurney's Seed & Nursery responded with: Thank you for sharing. Enjoy your plants." |
Positive | champcooper (5 reviews) | On Apr 29, 2012, champcooper Houston, TX wrote: Ordered from this company last year successfully and decided to try them again. Was not disappointed, the 4 Indian Pinks I ordered were well packed in the cardboard tubes and looked great. all are planted and doing well (3 days later). My only negative is the length of time for delivery, I ordered in early March and they just arrived here in Tx, almost 2 months later. We had a very warm winter and these could have been in the ground for weeks. Otherwise a very affirmative positive for Gurneys. On Apr 29, 2012, Gurney's Seed & Nursery responded with: "On May 3, 2012 10:06 AM, Gurney's Seed & Nursery responded with: Thank you for your posting. We apologize it took so long to receive your order. When shipping our plants we follow the guidelines set up by the USDA and ship at the proper planting time for your zone based on availability," |
Positive | Kennethd (7 reviews) | On Apr 26, 2012, Kennethd Killeen, TX wrote: I ordered one Blue Angle Climbing Rose. I usually do my research prior to ordering anything online since I have been ripped off in the past. I was looking for a specific rose which this company had. I read the reviews and I would not have ordered from them do to the ratings, but I really needed this specific rose so I figured I'll order it. Whats the worst that could happen? I would lose 20 bucks. So, I ordered not expecting too much. I ordered on the 16th of April and the rose arrived on the 24th, well packaged and alive. I am very pleased so far with this company. I planted it and I will keep you updated with the progress of its growth. Ordering any type of live plant online is always a crap shoot at best. There are so many things that can go wrong prior to being delivered. The company should always take the extra steps to make sure the plant has the best chance to survive the harsh conditions of being mailed. Thank you for the rose. On Apr 26, 2012, Gurney's Seed & Nursery responded with: "On May 3, 2012 10:38 AM, Gurney's Seed & Nursery responded with: Thank you for your posting and enjoy your rose. If you need anything at all just let us know, we are always happy to help." |
Positive | T_Kezar (4 reviews) | On Apr 19, 2012, T_Kezar Cape Porpoise, ME wrote: Posted on May 28, 2011, updated April 19, 2012 On May 16th, 2011, T_Kezar changed the rating from neutral to positive and added the following: i have been contacted by Donna from Gurneys, and have been offered replacements for the few bare rooted plants that didn't do well. Not only was she friendly and professional, but she responded quickly and obviously cares about their reputation. After reading a lot of the reviews i must state that i don't believe they deserve the bad rep they have been given by a lot of the reviewers. I haven not yet gotten the confirmation on the replacement shipment yet but i trust its in good hands. Even if they do make a mistake i know they will go out of their way to fix it. i will update when i get confirmation on the reshipment On May 28th, 2011, T_Kezar added the following: i received the first part of my replacements 4 days ago . was the chickasaw blackberry, while there was almost 0 root on this new blackberry it seems to be doing well. wont know for a few more weeks, but i think she will be good. the rest of my replacement items are out-of-stalk for the summer and i will get them this fall. also the 2 chandlers i planted that came way to early and went threw 2 frosts (with all there leaves already out) have started to throw up new growth from the ground(all stems above ground are dead) . so in all good faith i cannot ask for replacements for the 2 blueberry bushes. I WILL BUY FROM THEM AGAIN On April 19th, 2012, T_Kezar added the following: everything is green and happy . just got the last 2 red raspberry replacements today and upon their arrival i promptly ordered 30 asparagus crowns (2nd yr heavy) . looking forward to their arrival. im sure gurneys wont disappoint On Apr 19, 2012, Gurney's Seed & Nursery responded with: "On May 16, 2011 11:06 AM, Gurney's Seed & Nursery responded with: Thank you for your feedback. We will be happy to reship the plants that did not do well for you. A customer service representative will be contacing you for you account informtion." |
Positive | Rhizomes123 (5 reviews) | On Apr 15, 2012, Rhizomes123 Pittsburgh, PA wrote: I received a catalog in the mail with a coupon on it for $25.00 towards anything in the catalog. I usually throw all of their catalogs in the garbage because of a bad experience that I had with them in the past. Years ago I ordered from them. Weeks passed, months passed and I never got my plants or an email explaining the delay. It was a horrible experience because I have been ordering from Gurney since the mid 1970's. They did apologize (that's all) but I was very, very angry because of missing the beginning of the gardening season. So to get back to my review, since anything that I ordered would be free, I decided to give them another chance. I had nothing to lose. I ordered a Meyer Lemon tree and artichoke seeds. I received the artichoke seeds very quickly and an invoice stating when the Meyer Lemon tree would be shipped (invoice shipping time was around March 12th). The tree was shipped right on time and was in good condition. As i am typing this review, the lemon tree is still healthy and thriving. The artichoke seeds are growing very well and are healthy. Everything was FREE to me like they advertised in the catalog. I have nothing to complain about. Although I am reluctant to place a large order with them, I am satisfied with the service that I got when placing this particular order. |
Positive | Amethyst09 (1 review) | On Apr 12, 2012, Amethyst09 Bradley, ME wrote: GREAT CUSTOMER SERVICE. We started to order Lombardy Poplar with this company, an order of 6 "offers" with 3 plants for offer, then realized we did not know if it was the original italica poplar or not, and it was not clear in the order form that the fulfillment would be 18 trees. So we called up the company and found it to be true - actual order amount was not clear from what the assistant was reading online. Then we learned they were not italica. So we did not go through with the purchase. Same day, we found italica elsewhere and bought them. So imagine our surprise ten days later when our credit card was charged $140 by Gurneys! We had given them no address and had no order confirmation number! There was some glitch in their accounts. |
Positive | gingerandgill (2 reviews) | On Apr 12, 2012, gingerandgill Houston, TX wrote: Posted on March 21, 2012, updated April 12, 2012 On April 12th, 2012, gingerandgill added the following: As promised, we are updating our review. The grapes are doing great and suprised us by clusters of tiny grapes (two on each plant). We are so looking forward to seeing them to ripen! Gurney's did ship the strawberries sooner, we already planted them, just waited for a few days to see how they'll do. Forty-seven out of received fifty are growing beautiful healthy leaves, the three plants looked dead when we received them but we planted them anyway to give them a chance. Sadly, to this day there's no sign of life. But taking into account that only three plants out of fifty didn't make it, is not that bad. In general, we are very happy with the quality, packaging and overall efficiency of the company. We will definitely order from Gurney's again. Thank you, Gurney's! On Apr 12, 2012, Gurney's Seed & Nursery responded with: "On Mar 23, 2012 12:42 PM, Gurney's Seed & Nursery responded with: Thank you for letting us know. If you have any problems please call our customer service line and we will be happy to help." |
Positive | amut (4 reviews) | On Apr 9, 2012, amut Pekin, IN wrote: Posted on February 14, 2012, updated April 9, 2012 On April 9th, 2012, amut added the following: Everything has arrived now. All of the apple trees, the peach and the poplar trees are growing and looking good! The blueberries, lilac and peony just arrived last week and still look pretty much dormant, but I'm following the growing instructions and am positive. The Blue Girl bareroot rose is growing as well. I haven't planted the herbs seeds yet but have no doubt as to their germination. I will definitely order from Gurneys again. On Apr 9, 2012, Gurney's Seed & Nursery responded with: "On Feb 15, 2012 11:11 AM, Gurney's Seed & Nursery responded with: You will love your new plants. If you have any any problems just let us know and we will be happy to replace anything that does not well for you." |
Positive | ajhammer42 (4 reviews) | On Apr 2, 2012, ajhammer42 Oakville, MO wrote: Received: On Apr 2, 2012, Gurney's Seed & Nursery responded with: "On Apr 3, 2012 1:24 PM, Gurney's Seed & Nursery responded with: We appreciate your feedback, thank you for posting. A customer service representative will contact you to see if you need a new foxglove reshipped. Happy Gardening." |
Positive | linus6800 (3 reviews) | On Mar 22, 2012, linus6800 Tellico Plains, TN wrote: I placed an order of raspberries, blueberries, blackberries and strawberries with Gurney's. I am happy to say that all of the plants that I received were fresh, healthy, well packaged and sent at the proper time. I am very pleased and will order again from Gurney's in the future. On Mar 22, 2012, Gurney's Seed & Nursery responded with: "On Mar 23, 2012 1:15 PM, Gurney's Seed & Nursery responded with: Thank you for sharing your expereince with us. Happy Gardening!" |
Positive | AlpineGoats (1 review) | On Feb 22, 2012, AlpineGoats Denver, IA wrote: I think it's a good idea to commend work well-done. In addition, since I had a good experience with Gurney, and some folks didn't, I would like to help balance the negative feedback by sharing my own positive experience with this company. It's very simple. I ordered many packages of seeds upon the recommendation of a friend, and I used the $25 coupon. I ordered the seeds, and the seeds arrived in a timely manner and in great condition. I planted the seeds at the appropriate time, and everything went well. I conversed with a representative one time in the process because one of the items I ordered was not available. The person I spoke to was professional and kind. I am honing in on just the right produce to grow in my garden, and many times I find the seeds locally, but I wouldn't hesitate to order from Gurney again. On Feb 22, 2012, Gurney's Seed & Nursery responded with: "On Feb 27, 2012 11:10 AM, Gurney's Seed & Nursery responded with: We really appreciate your feedback concerning our products. Thank you so much for sharing your wonderful experience with our company." |
Positive | fedbuyer (1 review) | On Feb 4, 2012, fedbuyer Yorktown, VA wrote: I have purchased trees and seeds from Gurney's for about 15 years now. I received items that are representative of the advertisements. The apple, peach, pear, and nectarine trees all have done well and are prolific. I also have several grape vines from Gurney's that have done well have over two inch diameter trunks. I have had a few plants die, and Gurney's always either replaced the plant or offered a credit. There is some delay in addressing returns during the busy part of the season, however, Gurney's responses have kept me aware that they are addressing the issue. The seeds (peanut, squash, beans, cucumber) also have done well and I order these every year, and I supply a local food pantry with fresh vegetables all summer. I have ordered Georgia Jet sweet potato slips for some years now, and Gurney's has often supplied more than my order request assuring a good harvest. I have ordered from other nurseries, but I always check Gurney's first. After some 15 year experience with this nursery, I certainly recommend them as offering a good product and at a good value. On Feb 4, 2012, Gurney's Seed & Nursery responded with: "On Feb 6, 2012 10:51 AM, Gurney's Seed & Nursery responded with: Thank you so much for your wonderful testimonial. We really appreciate hearing from our customers and that you have been a customer for over 15 years, we thank you for letting us be your gardening friend. |
Positive | onhill (2 reviews) | On Feb 1, 2012, onhill Viborg, SD wrote: I have been ordering from Gurneys for 30 years and have always gotten good service. On the few occasions a plant did not survive they shipped a replacement at the proper planting time. It is always important to order early while supplies are good and so they can be shipped at the correct time. I will be ordering from Gurneys for many more years. On Feb 1, 2012, Gurney's Seed & Nursery responded with: "On Feb 1, 2012 3:51 PM, Gurney's Seed & Nursery responded with: Thank you for taking the time to post about our company. We do offer our lifetime guarantee and yes ordering early is a good idea." |
Positive | grasshoppaa (1 review) | On Jan 16, 2012, grasshoppaa Cedar Rapids, IA wrote: I have ordered items more than once from Gurney's. I like the bargain prices. My wife made fun of them, calling the trees "little sticks." However, all my "little sticks" have continued to grow. One of them, a Contender semi dwarf peach tree, died back to about 6 inches the first winter, with only one leaf left alive above the graft. I called Gurney's, they had a record of my purchase still. They offered to replace it, even though I had the tree for a couple of years. They said that they were out of stock for a replacement that year, which was disappointing. However, the tree came roaring back, growing 8 feet in one year. I think the tree must have been listening when I called and didn't want to end up in the yard waste container. My kids all enjoyed the peaches it had this year. It was completely loaded and stands about 12 foot tall after it's third year. They were much better than the variety that I got from the local nursery that died a few years before. Gurney's is a bargain hunter's type of company; it pays to be patient. On Jan 16, 2012, Gurney's Seed & Nursery responded with: "On Jan 17, 2012 10:52 AM, Gurney's Seed & Nursery responded with: Thank you so much for your testimonial about your experience with our trees. We really appreciate the wonderful feedback." |
Positive | o1netlady (1 review) | On Dec 8, 2011, o1netlady Grady, NM wrote: I am quite surprised there are negative remarks about this great company as we have had a great experience. On Dec 8, 2011, Gurney's Seed & Nursery responded with: "On Dec 11, 2011 12:57 PM, Gurney's Seed & Nursery responded with: We really appreciate your sharing your gardening experience with our products. Sounds like you had an awesome garden with lots of good fruit and veggies. Any time you need any information on seeds, plants or trees just let us know we have all kinds of information available for our customers." |
Positive | normam25 (3 reviews) | On Nov 26, 2011, normam25 Heath, TX wrote: Love Gurneys products. I have ordered from them several times. Always receive healthy plants. My blackberry plants are thriving even during our horrible drought. On Nov 26, 2011, Gurney's Seed & Nursery responded with: "On Nov 27, 2011 2:17 PM, Gurney's Seed & Nursery responded with: We appreciate you telling us about your plants. We are happy to hear how well they are doing and look forward to your future orders. Happy Gardening!" |
Positive | d3wd (2 reviews) | On Nov 17, 2011, d3wd Penfield, PA wrote: Last year I ordered some seeds and a couple trees from Gurney's. The transaction was smooth. The seeds arrived quickly. The trees arrived in excellent condition at the right time in the spring. On Nov 17, 2011, Gurney's Seed & Nursery responded with: "On Nov 27, 2011 2:14 PM, Gurney's Seed & Nursery responded with: Thank you so much for sharing, we appreciate what our customers have to say." |
Positive | tara22 (1 review) | On Oct 18, 2011, tara22 Normal, IL wrote: I had never ordered from any mail order catalogue before so I was unsure what to expect. After placing my order, I read some of the reviews and I was really nervous about my plants actually arriving and what condition they would be in. I ordered a Jose Lillac and a butterfly bush that were both the size indicated on the website and looked really healthy with lots of green leaves. I planted those about 2 weeks ago and they both look really good. I also ordered 2 of the perennial sweet pea (which I had never even heard of in zone 5) and those plants were also in very good condition and seem to be doing great. The spiderworts were also in great condition and a lot larger than what I expected- so I am exciting to see what those turn out like in the Spring. My only complaint would be I am a new gardener and I ordered a reblooming german iris and there were no specific instructions for it (there was a general planting guidebook for anything you could have possibly ordered) and I was confused if I was suppose to soak the bulb or not. So- I just planted it and water it a lot- so I will have to wait and see on that one. I never really write reviews but after reading through some of the other ones- I thought I should share my positive experience. On Oct 18, 2011, Gurney's Seed & Nursery responded with: "On Oct 21, 2011 2:20 PM, Gurney's Seed & Nursery responded with: Thank you for your nice feedback we really appreciate what you have to say about our company and out plants. Here are some tips on iris. |
Positive | Ambros86 (1 review) | On Sep 1, 2011, Ambros86 Bethesda, MD wrote: So far positive, but it's a close call. I have placed a few orders with this company since April of this year. In April, I ordered a dwarf meyer lemon, med olive tree, and root divisions of a white peony. One of the peony roots never made it. The other had one sprout. They refunded my total cost for this flower. The olive tree is doing fairly well. It is much smaller and has less leaves than I thought it would, but it's alive and very slowly progressing for the better. The lemon sapling was about 4 inches tall and dropped all of it's leaves until it died a couple weeks after it's arrival. Gurney's is sending me a replacement in October. Although not happy about the percentage of the loss, they did refund my order or will soon send me a replacement. Plus, their prices are simply the lowest out there when they have a promotion. On Sep 1, 2011, Gurney's Seed & Nursery responded with: "On Sep 6, 2011 10:26 AM, Gurney's Seed & Nursery responded with: We appreciate you taking the time to post. A customer service representative will contact you for your account information and check on your shipment for you." |
Positive | MuchoBroccoli (2 reviews) | On Jul 15, 2011, MuchoBroccoli Plano, IL wrote: I have been ordering from Gurneys for years and I have never had any problems from them. Actually I have never had a situation where I needed to return anything so Im not really sure how they are with that. All the seeds I get come up like clockwork. I had a really bad experience with Burgess when I decided to give them a try. BIG mistake to order from anyone but Gurneys. I will continue to order from them in the future. On Jul 15, 2011, Gurney's Seed & Nursery responded with: "On Jul 15, 2011 4:04 PM, Gurney's Seed & Nursery responded with: Thank you very much for your wonderful feedback about our company. We will look forward to your future orders. Happy Gardening!" |
Positive | joeyjo (4 reviews) | On Jun 27, 2011, joeyjo Tridell, UT (Zone 4b) wrote: O.K....I have ordered from Gurney's before and had poor experience, so I was hesitant to order again but bit on the $25 off $50 coupon. On Jun 27, 2011, Gurney's Seed & Nursery responded with: "On Jun 27, 2011 10:49 AM, Gurney's Seed & Nursery responded with: Thank you for sharing your experience with our company. If you ever have any problems with your plants just let us know. We do have a lifetime guarantee on all our plants. Happy Gardening!" |
Positive | Sherue (1 review) | On Jun 14, 2011, Sherue Hillsdale, WY wrote: I recently ordered from Gurney's for the first time and I had a positive experience. When I ordered for some reason the $25 coupon did not register, but I called them and they fixed it right away. On Jun 14, 2011, Gurney's Seed & Nursery responded with: "On Jun 15, 2011 12:48 PM, Gurney's Seed & Nursery responded with: Thank you for letting us know about your experience with us. We do our best to make sure every order you place with us is a positive experience. You can contact us any time for all your gardening needs." |
Positive | violetavale (3 reviews) | On Jun 1, 2011, violetavale Los Angeles, CA wrote: I put in a small order with Gurney's two months ago and have so far received about a half of the order and anticipate the remaining four plants a couple of days from now. Gurneys gave a great first impression with an email with a notice once the plants shipped, and access to a tracking number so I can see when I might expect the plants to arrive. On Jun 1, 2011, Gurney's Seed & Nursery responded with: "On Jun 1, 2011 4:32 PM, Gurney's Seed & Nursery responded with: Thank you for taking the time to post your experience with us. We appreciate you sharing your pictures with us. Happy Gardening and we look forward to your future orders." |
Positive | FirstTimePA (4 reviews) | On May 26, 2011, FirstTimePA Milford, PA wrote: I ordered from Gurney's Seed & Nursery for the first time this year. I did have some issues but they took care of everyone. I will use this company again! On May 26, 2011, Gurney's Seed & Nursery responded with: "On May 27, 2011 12:34 PM, Gurney's Seed & Nursery responded with: Thank you for your posting. We do our best to make sure our customers are taken care of. If you ever have any issues please just let us know." |
Positive | gracesplants (13 reviews) | On May 24, 2011, gracesplants Howell, MI wrote: Posted on April 7, 2011, updated May 24, 2011 On April 3rd, 2011, gracesplants added the following: BEYOND OUTSTANDING!! I received and planted the most BEAUTIFUL semi-dwarf sugar pearl. This apricot tree is AWESOME- 3 ft. trunk. with 3-3ft branches. The HUGE root ball was wet and wrapped in newspaper. After soaking it, I planted the tree in a compost, sand, dirt mix. I hope for GREAT things from this tree. Thank you Gurney's!! On April 7th, 2011, gracesplants added the following: This is so AMAZING-I have NEVER heard of this: The apricot tree, that I planted just FIVE days ago has GROWN!!! I've never seen anything like this. No, I don't work for Gurney's...lol. Has anyone had a tree put two inches on TWO branches in 5 DAYS (new red growth) ??? EVERY strawberry that I have planted has great roots, beautiful crowns and ALL appear to be ready to shoot up like my tree! WOW! I can't wait to see what incredible Ka-bluey blueberry they send me! On May 24th, 2011, gracesplants added the following: WOW! POSITIVELY positive. Patience IS a virtue. The ka-bluey blueberies that I received today are BEAUTIFUL! The 22 and 18-inch plants have 4-5 branches and are loaded with GREEN leaves. The 6-inch rootballs were MOIST and wrapped. Packaging was out-of-this world. The plants were cushioned in a box with a stabilizer rod,AND, that sealed box was inside another sealed box. I wanted these very much when I ordered in Jan and requested a May deliver-----I am beyond happy with these berry plants. Thank you, thank you, thank you Gurneys. customer#30089366 On May 24, 2011, Gurney's Seed & Nursery responded with: "On Apr 5, 2011 8:04 AM, Gurney's Seed & Nursery responded with: Thank you so much for sharing your experience with us. We do our best to provide World Class customer service. Have a great day and Happy Gardening." |
Positive | AnitTina (4 reviews) | On May 22, 2011, AnitTina Eustis, FL (Zone 9a) wrote: I've ordered from this company in the past, this year I ordered Sun Chokes and a Gogi berry bush tree (stick) I did receive my order in two parts because they won't ship until it is the correct time to plant some items. I ordered some seeds from them as well I had no problem with them either. On May 22, 2011, Gurney's Seed & Nursery responded with: "On May 23, 2011 1:53 PM, Gurney's Seed & Nursery responded with: Thank you for sharing. We are happy you are satisfied with your order. If you ever need assistance with anything just let us know we are always happy to help." |
Positive | Snobear2 (1 review) | On May 5, 2011, Snobear2 Saco, ME wrote: We received our Dwarf Pomagranite that I ordered earlier this year for my husband's birthday. I kept my fingers crossed hoping that it would arrive sometime near that date. May 4th. Didn't really expect it, but hoped! On May 5, 2011, Gurney's Seed & Nursery responded with: "On May 11, 2011 9:18 AM, Gurney's Seed & Nursery responded with: Thank you so much for sharing your story with us. Just know if you ever have any problems with your orders just let us know and will be very happy to help in any way." |
Positive | MNWildflower (8 reviews) | On May 2, 2011, MNWildflower Kasota, MN (Zone 4a) wrote: I have placed my first order with Gurney's. So far I have received two shipments & have three remaining items. I ordered & have received 50 honeoye strawberry plants & the pyramidal strawberry bed. The weather has delayed the planting of the strawberries so I "heeled" them in & they seem to be doing nicely (growing pretty green leaves). We haven't installed the pyramidal bed yet because we need to do some more leveling & soil amending, but it came with concise instructions & appears to be well worth the price. On May 2, 2011, Gurney's Seed & Nursery responded with: "On May 5, 2011 11:49 AM, Gurney's Seed & Nursery responded with: Thank you for your feedback concerning your order. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise. Just let us know if you have any problems and we will be happy to take care of it for you." |
Positive | pchyeung (2 reviews) | On Apr 29, 2011, pchyeung Anaheim, CA wrote: Posted on March 25, 2011, updated April 29, 2011 On April 29th, 2011, pchyeung changed the rating from negative to positive and added the following: I placed my order for mixed Astilbe on 3/21/11 and inquired about my order status on 3/23/11 and received a response 3/27/11: "Thank you for your recent email. Your order will ship at the proper time for spring planting in your area. Our shipping schedule shows that you should receive your items by mid of April." I live in Southern California and most bulbs/roots can be shipped as early as February, let alone March so I don't understand the "April" part. I got my order on 4/7/11. However, the Astilbe roots are wonderful. They are big and I planted them in the ground after soaking overnight. Now, all are growing healthily. After all is said and done, I would recommend Gurney's for those who are not on a timeline because I've gotten stuff shipped from Holland while waiting for Gurney's stuff. But, Gurney is worth the wait if all its products match the quality of the roots I ordered. On Apr 29, 2011, Gurney's Seed & Nursery responded with: "On Apr 1, 2011 2:20 PM, Gurney's Seed & Nursery responded with: Thank you for your feedback. I apologize for the delay in response to your inquiry. A customer service representative will be contacting you for your account information and check on your order for you. |
Positive | Perhaps82 (2 reviews) | On Apr 28, 2011, Perhaps82 Glenside, PA wrote: I was nervous about ordering from Gurney because of all of the bad reviews but I was sucked in by the free $25 if you spend $25. I had no problem with ordering or delivery. I was a bit disappointed in the size of the plants. But I guess that old adage is true - you get what you pay for. Overall, I was satisfied with my Gurney's experience. On Apr 28, 2011, Gurney's Seed & Nursery responded with: "On May 5, 2011 1:56 PM, Gurney's Seed & Nursery responded with: Thank you for sharing your experience with us. Please know we are always here to assist you if you ever have any problems." |
Positive | judyinmound (18 reviews) | On Apr 26, 2011, judyinmound Mound, MN wrote: Posted on April 7, 2011, updated April 26, 2011 On April 4th, 2011, judyinmound added the following: haven't been contacted yet... On April 7th, 2011, judyinmound changed the rating from negative to neutral and added the following: Donna from Gurney's has contacted me and offered to send replacements for the plants I had ordered a while ago. I am interested to see if they have improved from my last order so I am taking them up on this offer. (If these do well I will happily order from them once again.) I will update this (and the rating) when new information and results are in. On April 26th, 2011, judyinmound changed the rating from neutral to positive and added the following: I've received strawberries and asparagus as replacements. They arrived nicely packaged in a box. I'm still waiting for the raspberries. The strawberries were in a poly bag with holes and bundled with a rubber band. They looked healthy and the crowns were showing signs of emerging growth. I soaked the roots and planted as directed in my prepared garden bed. I see new growth already after a week and some odd days - I'm very happy with this. The asparagus came as 2 year dormant roots. They were contained in a mesh bag. The roots were nice and fat, no mold. I got 2 extra 1 year crowns. The crowns were nice and plump on most. I soaked these and planted in a sandy spot. I'm glad that these came with instructions as I did not know they need the amount of space required to grow. It is a nice turn around from my last order many years ago. I really appreciate that they stick by their words of a lifetime guarantee. On Apr 26, 2011, Gurney's Seed & Nursery responded with: "On Mar 31, 2011 10:21 AM, Gurney's Seed & Nursery responded with: I apologize for the experience you had with your previous order. A customer service representative will be contacting you for your account information and we would be happy to reship new plants to you." |
Positive | Gardener5b (8 reviews) | On Apr 25, 2011, Gardener5b Kansas City, MO wrote: Posted on April 25, 2011, updated April 26, 2011 On April 25th, 2011, Gardener5b added the following: Actually, I owe Gurneys an apology here! I was looking back through my records and realized that it was not GURNEYS that I had this price issue with affiliated companies with, but another company. I am truly sorry for the mixup. My initial rating was positive and of course remains that way. I have been a Gurneys customer for nearly 35 years. As a child, I remember taping pennies to the seed order to get the children's packet of seed. It was always great fun as a child to plant those seeds to see what came up! Today, I still order from Gurneys regularly. I've placed two orders this year and am excitedly awaiting my next shipments. On Apr 25, 2011, Gurney's Seed & Nursery responded with: "On May 5, 2011 2:12 PM, Gurney's Seed & Nursery responded with: Thank you very much for shaing your experiece with us through the years. Happy Gardening!" |