This was my first order with Eminence Meadows.I am giving EM a neutral but nuged towards a positive
I like his list of plants.
I ordered sedums,heucheras a fern and some hardy geraniums.
He shipped when he said he would.
The package was well packed
BUT
The plants were very dry and many were quite small and wilted .
At this writing they are newly planted and the jury is out about viability.
I liked dealing with Patrick.He returns emails, is graceous about canceled plants.

i was just looking at this nursery and noticed some other complaints. I also was taken by this person named Patrick Sarinksy who I think is the owner. I purchased some perrenials that did badly, and being local, I took them back and showed them to him.... that they died within a few weeks. He told me that it was my fault, that I had to do something wrong, and that there was nothing he could do. I lost over a hundred dollars and have no plants. I also saw that other persons, complaint and I have no doubt that is what happened to me also.... very bad quality and he was very unwilling to do anythng to fix the situation. I just left and knew I had no recourse. so be careful...

Note from the Garden Watchdog editors...

The owner of this company litterally stole my money. He sent me bad and small Heucheras that died, He said it was my soil. all the others are doing fine. He does not give you what is in the pictures. They were tiny plants and just cutting in 3 inc pots. some 13.00 for one little piece. He told me to send them back and now he has the plants back and wont refund the money and wont answer my emails he has decided to keep the plants and my $150.00 That I have to pay on my card and have nothing to show for it. He got the product back and then just kept the plants that he will nurse back to health and re sell a second time. Other companies sent me three large Heucheras and shipping was almost equal to the price of one of his homegrown cuttings. And he is not a certified PROVEN WINNERS dealer who sells small cutting of them. I saw the real ones when they arrived they were all big and beautiful, and had the right labels on them from Proven winners who created the new Dolce line of Heucheras. Anything but his heucheras are thriving nicely and It is not my fault and he is nasty. And now he does not answer any emails when I ask about my refund now that he has the plants back he is keeping both. Do not order from him you will not be happy and he will not replace or refund anything if they die. You can not grow healthy Heucheras from tiny little cutting that he sends out, some were 13.00 for one in a 3 in pot. Other dealers send out full size large plants for the same price and he also charges 15.00 shipping if it is one plant up to ten. So if you do buy one you pay 15.00 up front. I also spent ten dollars to send them back. So I am out $160.00 now. and nothing for it. BEWARE....

Note from the Garden Watchdog editors...

"The best way for me to repond to this is to quote Tony Advent of Plants Delights Nursery from his book 'So You Want to Start a Nursery', chapter Sevice With a Smile. I haven't asked his permission to use this quote but I don't think he will mind.

"Habitually bad customers are another issue. While I realize that most customer service books and speakers will tell you to bend over backwards for even these customers, I dissagree. No amount of business or other financial reward can make it worthwhile dealing with a truly bad customer. In reality, bad customers simply move from nursery to nursery taking advantage of whomever they can for as much as they can".

I spent almost one hour on a return call I made to Mrs. Macdonald (6/25/06) going in circles trying to help her decide which Heuchera I would recommend for color. During this conversation she bragged how easy it was for her to get her money back from another nursery whom she bought plants from that had died after her planting them. I had to cut her short before the end of this phone conversation because of the immediate negative responce she made to all my suggestions. I told her this and suggesested that she look at the photos on my website and decide herself as it was a matter of personal choice. She responded with a email the following day saying she knew exactly what she wanted and ordered 11 plants which I shipped to her 2 days later including a free 4 year old hosta.

My business is small and I do all aspects of it my self. I take pride in the the plants I grow and sell and felt this way when I packed her order.

After receiving them she emailed me she was dissastisfied about two of the plants saying they were 'drab green'. I told her (7/03/06) via email that I had shipped her exactly what she wanted and to return them to me for a refund asap as the guarrentee on my website includes trueness to name of varietity.

I recieved of 30 emails from her over a period of 3 weeks all of which I responded to as best I could except for the personal questions she asked.

)n 7/13/06 she emailed me saying that she would return the 2 for refund also saying on the bottom of her message "All of your other ones are doing fine. Let me know something, Not urgent. I am not in treatment today. I looked at your art last night and yes you are quite the artist. Thanks Patrick I still like you, and would order from you again. (if you would sell to me?????)
LOL??? Ellen"

She called the day she was returning the plants including a third one. H. 'Ginger Ale' she told me she was reluctlently returning because it was "turning pink". I told her that I had sent her a very healthy plant 3 weeks before and all the ones I still had were very healthy. She became very negative verbally and I reluclentently agreed to accept the 3 plants and refund her money.

What I received 2 days later 7/19/06 was her package containing 6 Heuchera dying and rotting wrapped in foil in waterlogged soil that had no drainage material. I had specificaly warned her before I shipped her order that Heuchera needed soil with good drainage and not to over-water them. All the roots were rotted and one of the green Heuchera was a variety I could not even identify and definetly not one that I had sent her. I felt very insulted after feeling so positivly about originally packing and sending her order. I still sent the $60 she demanded as refund, reluclently.

The Proven Winners plant she refured to is H. 'Beauty Color' which she originally told me she was desperate for, even sending a jpg of it. There is no PPAP for this plant, I don't even have it or any other Proven Winners Heucheras listed on my website and only offered it to her because she was begged and was so desperate for it. It was a 8 month old cutting.

I try as best as possible to go out of my way to accomadate my customers and spent over 3 hours of my time doing that with this person. I had a gut feeling early on no matter how I tried to accomadate her I would eventualy be writing this responce. I don't like being negative to other people, or having to spend my limited time in this manner but I feel sorry for the next business she deals with, BEWARE!!!!!"