Comments regarding Grassy Knoll Exotic Plants

A couple plants were good; the one I really wanted was "out of stock" despite my having pre-ordered it nearly six months earlier, which I consider inexcusable. If you had a crop failure or something, I get it. But "Out of stock"? No. You had 5+ months since I paid for the plant, to produce adequate stock.
Another "plant" started dying on arrival and eventually proved to have no roots. It was a bare twig in dirt.
So, batting maybe .500, based on the one order? But I won't try them again.

On July 16, I placed an order for four Passifloras and paid for them in advance using PayPal. Nine days later, July 25, Elizabeth sent me an email, acknowleding my order informing me that they were out of one of the Passifloras and would I choose a substitution. I immediately responded with an alternate choice. After not hearing anything or receiving anything in the mail, I sent Elizabeth an email on August 4. Elizabeth responded right away and said my package would probably be shipped on August 9 and would contain my original selection. It is now August 18, a little over one month after my initial purchase, and I have not received anything in the mail. I sent Elizabeth an email on August 13, August 14, and another on August 16, with no responses so far. I also called the contact number for Grassy Knolls Exotics and got an answering machine and left a message on August 17 and August 18. I am very disappointed that I have not received my order and that I have not received any communication from Elizabeth.

A reputable company should either ship when they say they will ship or let you know of a delay so you can make a decision whether to cancel or not. When they say they will send your purchase and then do not, they create bad faith and cause the customer undue worry and anxiety. Bad faith will ultimately cause negative word of mouth and decreased sales. This is not the way to do business. If I receive my purchase in the next week, I will update this comment.