Comments regarding Plants by Mail

Ordered ruby stellar magnolia in 2021. Arrived healthy and doing well. Bought again in 2022, 4 out 4 ruby magnolia arrived with brown leaves, instead of the healthy green leaves. Sent them picture within a week of the unhealthy plants I received, compared to another healthy ruby magnolia that I planted last year.. they blamed me overwater the plants and the soil in my garden lacks iron. It is ridiculous. DONT BUY FROM THEM!!!

Ordered 7 Autumn Fire Azaleas on 2/10/21. They arrived on 2/19/21, dormant. They quickly began dropping leaves, and on 3/9/21 I began corresponding with Plants by Mail by email regarding their condition. By 3/18/21, all the plants were dead, and I informed Plants by Mail on that day. Plants by Mail customer service was rude and argumentative and refused to honor their warranty because I had indicated earlier that some of the plants looked ok, even though they later died (still within the warranty period!). I even offered to pay shipping or reduced prices for replacements - nothing. I had to file a dispute with my credit card provider. Look elsewhere.

We ordered (4) of 14 Autumn Fire Azeleas from Plants by Mail. (The other (10) plants were ordered from another vendor.) All the plants did well, but the plants from Plants by Mail. Their plants were dead on arrival. We planted them the day they arrived. One month in the ground and Plants by Mail will not take any responsibility for poor results. Go somewhere else.

"On Feb 2, 2017 9:20 AM, PDSI-Plants by Mail responded with:

This customer ordered on 12/10/2016 and requested new plants on 2/1/2017 because the plants he had ordered had died. It states in our terms and conditions, which customers agree to upon checkout, that plants that are dead or damaged on arrival should be reported within seven days, and the responsibility of the health of the plants is transferred to the customer after the seven day period. If the plants were dead, we are not sure why the customer would plant dead plants, and leave them in the ground for almost 2 months.

As a smaller company we are not able to provide the extensive warranties offered by the big box stores (Home Depot/Walmart/…) but we do our best to provide great quality plants to customers, and will replace plants that do not arrive in excellent condition.

***Side Note: The other 10 healthy and thriving plants that this customer mentioned he had bought from another vendor were purchased from our Amazon storefront in early November, which may have helped the plants get established before harsh winter conditions settled in.
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The first week of March I ordered two shalimar red bignonia capreolata from them online. I never received the plants, nor did I receive any response from them regarding the status of my order, despite one phone call to them and two e-mails. Today my husband called them again and was told that they are basically a "wholesaler" and although they hoped to have plants available to sell, that did not turn out to be the case. No reason was given for failing to let us know the situation. Their website gives no indication that this is a wholesale company. I now have a two months delay getting vines started on my pergola.