Comments regarding Heirloom Roses
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Rating | Author | Content |
Negative | solzane (1 review) | On Mar 5, 2024, solzane wrote: Terrible CS. Delays in shipping not communicated. Shipping always delayed and late which doesn't fit inflexible schedules. FedEx is the worst carrier - don't do business with anyone who ships with them. Roses used to be excellent but now very weak and don't last long. Warranty system very confusing by design and CS gaslights every step of way. |
Positive | jimboli61 (5 reviews) | On Jan 12, 2024, jimboli61 Altus, AR wrote: I have ordered from Heirloom several times. Their roses have slways done very well for me. They have several sales during the year when you can get good deals. |
Positive | eabsqrl20 (2 reviews) | On Jul 4, 2023, eabsqrl20 wrote: Just ordered 2 Colette Climbers and they came well-packed. They are small, but hoping in the next couple of years they will mature nicely! |
Negative | Tiaramisu (4 reviews) | On Jul 2, 2023, Tiaramisu West Hatfield, MA wrote: Can confirm the other negative reviews of their "two-step process" for exchanges/returns/refunds/anything. Unsettling and disappointing. Lovely website though. Great filters, images and descriptions. Just decide what you want and buy it from someone else. |
Positive | mal28 (6 reviews) | On Jun 16, 2023, mal28 Chagrin Falls, OH wrote: When the roses arrived they were in good condition but very small. I cannot believe how fast they have grown and are budding already! |
Positive | Lushlyshady (4 reviews) | On Mar 8, 2023, Lushlyshady Crestview, FL wrote: I am beyond pleased with Heirloom Roses! I have ordered from them twice now and each time my roses were shipped with the utmost attention paid to their packaging. My roses have been healthy and beautiful and I honestly can’t think of one negative thing about my experiences with this company. Heirloom does it the way it should be done! |
Positive | RosePlanter577 (2 reviews) | On Nov 24, 2021, RosePlanter577 Fremont, CA wrote: The shipping time was shorter than what they said it would be and my rose arrived with 3 canes thicker than a pencil and looking very healthy and strong. Overall a very good experience with them, will update on how the rose does later. |
Neutral | NTFisher91 (1 review) | On Nov 22, 2021, NTFisher91 Allentown, PA wrote: Posted on November 22, 2021, updated November 22, 2021 On November 22nd, 2021, NTFisher91 changed the rating from negative to neutral and added the following: UPDATE: Received an email from Ben Hanna offering to fix this issue. Disappointed that it had to go through 3 other people first, but happy that it is being resolved. |
Negative | pmogarden (1 review) | On Jun 30, 2021, pmogarden Ava, MO wrote: I have purchased from Heirloom roses for as long as I can remember. However, the quality of their roses is not what it used to be. I recently purchased 3 roses in the Autumn of 2020. 2 were not in good condition, but because they are "own root" roses I was not concerned. I planted them and babied them through the Winter. They died. I sent in multiple forms, they "didn't receive" parts of the forms, I called the company on two occasions. I submitted the request on April 19, today on June 30 I received the denial letter. The "excuse" they gave for not honoring my request was based on "Average frost dates for my area". Since then I have made multiple inquiries on their reputation and have found multiple complaints similar to my own. The company does not have the glowing reputation it once had. On Jun 30, 2021, Heirloom Roses responded with: "On Jul 8, 2021 4:19 PM, Heirloom Roses responded with: I am sorry to hear we have not lived up to your expectations of our company. We try our best to make all our customers happy. We are not able to guarantee roses if they are not planted at least 6 weeks prior to the first expected frost. Since they are just babies they need this time to get their small fibrous roots established before the first frost sets in. Planting to close to frost dates does void the warranty as stated on our website. If you would like to contact us at your earliest convenience we would be happy to go over your RMA request with you." |
Negative | Oakslesly1 (2 reviews) | On Jun 18, 2021, Oakslesly1 Thousand Oaks, CA wrote: For decades Heirloom Roses has been my go-to source for roses. I have over 100 roses, most of them purchased from Heirloom. In the past, if a rose happened to die, great customer service either replaced or credited me. Sadly, those days are long past. On Jun 18, 2021, Heirloom Roses responded with: "On Jun 23, 2021 3:26 PM, Heirloom Roses responded with: I want to start off by apologizing for the recent experience you have had. We never want our Customers to feel this way. Our RMA process requires 2 Steps to be completed, we were missing Step 1. Once Step 1 was submitted on June 8th, we were then able to review both steps. Our Team is working hard to get through the RMA requests in the order they are received. We have approved your RMA request and have credited your account for Gertrude Jekyll. As our business grows some of our processes and policies may change but we are still always here to help you. With it being peak season our hold times are longer than usual but we can always be reached by email if you do not have time to hold while we help out our other Customers. We hope you will give us another chance in the future to provide you with beautiful roses! " |
Negative | MilehiGranny (1 review) | On Jun 1, 2021, MilehiGranny Arvada, CO wrote: Three roses were purchased as a birthday gift. There is a '1 year warranty', note, NO refund possible. All three died. Filled out form, waited 14 days for response. Their response was, "You have to fill out more info". Did that, attached photos, waited 22 days, finally contacted them, again. They claim they never got the info. Snippy CS personnel, not helpful, not nice. DO NOT PURCHASE FROM THIS COMPANY. They have our money, we have no roses. These roses are expensive!!!! On Jun 1, 2021, Heirloom Roses responded with: "On Jul 1, 2021 9:33 AM, Heirloom Roses responded with: Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations! Our RMA Request is a two step process, if one step is missing we are unable to review it. If you would like to contact us at your earliest convenience, we would be more than happy to assist you. " |
Negative | GinaHamilton (1 review) | On May 28, 2021, GinaHamilton Bath, ME wrote: I purchased a French Lace rose last year. I have experience growing them in this zone, and have never had an issue container growing them here. The plant didn't arrive until July, despite an order earlier in the growing season, and didn't look particularly healthy. It barely leafed out, and I think made one or two roses before the end of the growing season. As with all my other roses, they were mulched and wrapped in burlap in a protected area of the garden. This spring, it failed to revive, though every other rose did. It was difficult contacting them, and hard to put through a request for a replacement. I finally spoke to a representative who had to do it on their end. Weeks later, the request was denied, claiming the rose is not hardy in zone 5B. Tell that to my other French Lace roses. I argued, and was told their decision was final.This is not only poor customer service, I consider it fraud, since not once did anyone tell me when I placed the order that "they" considered a French Lace to be zone 6 (most other growers consider it zone 5) and that if I planted it here they would fail to honor their warranty. Skip Heirloom Roses. On May 28, 2021, Heirloom Roses responded with: "On Jul 1, 2021 10:14 AM, Heirloom Roses responded with: We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please understand that we can not review every order that is placed to ensure it is the proper zone for each rose. Therefore it is up to the customer to pick roses that are zoned for their area. French Lace is intended for Zones 6-10. You can also filter by Zone when viewing our roses to ensure they are intended for your area. While roses can grow in improper zones with care, we can not guarantee a rose that typically will not survive if planted in the improper zone. " |
Neutral | naomimjacobs (3 reviews) | On Mar 26, 2021, naomimjacobs Bangor, ME wrote: After searching high and low for Griffith Buck's "Hawkeye Belle" rose, I signed onto on a waiting list with Heirloom Roses. I was excited to have an own-root rose of this variety and dug a "4 Star" hole for it when I knew it was coming in 2018. |
Negative | Mountainhaven (1 review) | On Dec 30, 2020, Mountainhaven Eagle River, AK wrote: I ordered 8 rose bushes in Spring of 2020. Two of them, Caribean Breeze, looked to be of poor quality right from the start. They died with in a month. The other bushes did well. I contacted the company and they refused to honor their "One year guarantee", in fact they were very rude in their response. No more purchases from them. As you can see from other comment here, they do not honor their guarantee. |
Negative | Hadanomy (1 review) | On Mar 23, 2020, Hadanomy wrote: I received diseased roses and Heirloom Roses does not stand behind their products. Their so-called "guarantee" does not seem to apply to the inferior plants they send you, only if they do not survive for a year. I ordered 4 roses and they arrived in poor condition - all growth tips are black, dried out and crisp with fungal disease on them. One rose only had two tiny canes which are tightly stuck together, hardly a first grade plant even without the other problems. I emailed them right away with photos showing the above issues. They replied "the roses are healthy, thriving and virus free", and they told me to GET FUNGICIDES TO SPRAY the roses. I emailed them back and responded that "I should not be responsible for the poor quality roses that arrived not as advertised or required to buy chemical treatment for diseased roses your company shipped" and they replied and instructed me to put the roses out in the sun...... |
Positive | entrope (2 reviews) | On Mar 23, 2020, entrope Fort Washington, MD wrote: So far, I have purchased and received four roses from Heirloom. All four arrived healthy. The first two have been in the ground for about a year - a Darlow's Enigma to climb over my garage (eventually) and a Galway Bay. The Darlow has survived an attack by Japanese Beetles and lived to tell the tale, it is growing well enough - at least 6 inches taller than when it arrived and a good foot wider, with healthy foliage. Not a whole lot of blooming last summer, but I blame the beetles. |
Positive | SugarCookie1 (1 review) | On Mar 11, 2020, SugarCookie1 Clovis, CA wrote: I have been gardening for decades. Heirloom Roses is my go-to place for healthy vigorous roses. |
Positive | msjw (5 reviews) | On Oct 14, 2019, msjw Springfield, MO wrote: I received the roses on time and packed wonderfully. |
Negative | jencub (1 review) | On Sep 9, 2019, jencub Ypsilanti, MI wrote: Since early Spring I've purchased maybe 8 or 9 roses from HR (it's now 9/9/19). All but the last 2 were great; among the last few, I received, however, not so good: a ginger syllabub that developed serious blackspot within days of delivery (none of my other flowers, including my many roses, have it, so I have to assume it came with spores from HR), but worse, the Zeph. Drouhin (the 4th I bought from them) came looking half dead. I should mention I ordered this in early July, hoping to get it in the ground before late summer/early fall. Again, it's snow 9/9 and I'm still in limbo... |
Negative | Raram17 (1 review) | On Aug 20, 2019, Raram17 Dallas, TX wrote: I have been ordering from them pretty consistently for the last year. At first I was happy to find such a variety of roses available. However, it seemed the plants I received were really small, I attributed this to it being fall and the plants maybe starting to go dormant. I kept ordering and Come early winter as expected the plants were even smaller. I figured I’d give them a fair chance in spring.. well spring came and the plants were not only even smaller, but they had poor growth habit. The last set of plants I received from them were maybe 4 inches tall and the tops of them were turning black. I emailed them and they said it was normal, that it was just from the journey (a long journey, they definitely ship economy and are often in transit for over a week). I cut back the black like they suggested and babied them for a few months. I managed to nurse one of them back to health, the rest died. For a company that charges $45 for a plant I expect more than a tiny rooted cutting (which is what their “gallon” roses really are) and I shouldn’t have to nurse plants back to health. It seems this company has stopped caring for quality and is just out to make as much profit as possible. Also, whenever I tried to leave reviews about what a terrible plant I had received they would never post it. On the other hand the few times I had something nice to say my reviews were quickly posted to the site. These people are shamelessly deceitful.. don’t trust the reviews on there. If you order from them because you found something you couldn’t find anywhere else then I feel you, and I wish you luck! If you can order from anyone else I recommend you do so. If a business does not care about providing their customers with quality products then the customer should not support the business. That’s my 50cents on this company. Really wanted to have something nice to say about them, but unfortunately the almost 1k I spent this past year only helped me realize they are not worth the money. Buyer beware. On Aug 20, 2019, Heirloom Roses responded with: "On Aug 21, 2019 8:36 AM, Heirloom Roses responded with: Dear Raram17, |
Positive | Bkwyrme (4 reviews) | On Aug 20, 2019, Bkwyrme Long Beach, CA wrote: Just got the first 2 roses I've ordered from them. The plants look good and were very well packed--boxed in a sturdy box with section dividers to keep them fixed, plus covering on the pots; an elephant could've damaged them, but they were safe for 99% of postal travel. On Aug 20, 2019, Heirloom Roses responded with: "On Aug 21, 2019 8:37 AM, Heirloom Roses responded with: Thank you so much! We loved to hear from our customers." |
Positive | PlantTillPlantd (10 reviews) | On Jun 7, 2019, PlantTillPlantd Mount Pleasant, PA wrote: I got the itch to purchase roses way later than I should have, so a lot of the good ones were already gone, but Heirloom Roses still had a nice selection for me to choose from. They even had some on sale so I ended up making two impulse purchases, two separate orders of multiple plants. I then came on here the next day to see their reviews, what I found left me nervous, and filled with buyers remorse, especially when my first order shipped on a friday and was set to arrive the following friday. I prepared myself for disappointment, but when the box arrived, I was pleasantly surprised. The plants were packaged excellently, not a leaf out of place, and hardly looked like they spent a week in a dark box. The plants themselves looked healthy and well grown. I can't wait to get my second order now, and I would gladly order again! The only complaint I can come up with, is they send a lot of emails offering current sales, they should take the less is more approach, it would be way more effective, but unsubscribing was a simple click. Thanks for the gorgeous plants! On Jun 7, 2019, Heirloom Roses responded with: "On Jun 14, 2019 10:51 AM, Heirloom Roses responded with: Thank you so much!" |
Negative | Flower25 (3 reviews) | On May 13, 2019, Flower25 Pittsburgh, PA wrote: They shipped on a Friday received 7 dys later. Of the four 2 look like they have a chance of life the other two with the one thread size brown stem sticking up are dead men walking . On May 13, 2019, Heirloom Roses responded with: "On May 14, 2019 8:29 AM, Heirloom Roses responded with: Hello Flower25, |
Positive | PANSWENDY (1 review) | On Apr 19, 2019, PANSWENDY Phoenix, AZ wrote: I knew that my husband, not being the garden aficionado that I have always been, would be shocked by the way the roses would arrive (especially given the amount I spent on them,) so I had him watch the video on the Heirloom roses site regarding how the roses would arrive prior to their arrival. Any concerns he had at the sparse plants that arrived were completely alleviated this morning. We put them in the ground in well-prepared soil after the sun went down last night. He was up early and inspecting his investment first thing. He was amazed. Even prior to the sun coming up, every rose was already sprouting lovely leaves. Having learned to garden at my mother's knee and landscaping four different homes in my life, I know that quality counts. The plants left Oregon Monday afternoon and arrived Thursday afternoon. They were carefully packaged, in one gallon containers, wrapped in plastic to maintain some humidity, 12"-14" tall and having at least four stalks on each one. I ordered Peace, Stainless Steel, Frau Karl Druschki, Cloud 9, Eternal Flame and Majestic. The customer service folks were very helpful in assisting me in selecting my plants and providing direction for planting. At this point I am incredibly impressed with every aspect of my experience with Heirloom Roses. Will update if this changes. |
Positive | olga5775 (4 reviews) | On Mar 28, 2019, olga5775 South Jordan, UT wrote: I can't be more happy with roses from Heirloom roses. Also their customer service is top notch. I ordered from them twice and their roses are healthy and true to names. I received my rose in the morning today and wow I am impressed again. |
Negative | Rom70lia (1 review) | On Oct 1, 2018, Rom70lia Miami, FL wrote: In my recent order I bought a rose in 2015 from heirloomroses, Comte de Chambord. I recieved the wrong rose, wrong color and It bloomed once and never did again. This happened to me years ago on my first order from heirloomrises, but I decided to give the site another chance in 2015. In 2002, I bought two roses, I recieved the wrong roses, wrong color again and one of them never bloomed and died. I am very disappointed again in heirloomroses because this particular rose is difficult to come by. |
Positive | MrDinglepopples (1 review) | On Jul 27, 2018, MrDinglepopples Ann Arbor, MI wrote: To me Heirloom is the Tiffanys of online rose nurseries. I have never had a bad experience with their roses and their searchable database of roses is invaluable in selecting the right rose for your particular ecosystem. |
Negative | robeezee (7 reviews) | On Jun 18, 2018, robeezee Perrineville, NJ wrote: I ordered two roses from Heirloom. On Jun 18, 2018, Heirloom Roses responded with: "On Jun 19, 2018 10:27 AM, Heirloom Roses responded with: Hello. I understand that we have spoken with you by phone and hope that we made progress in the resolution of this issue. We sincerely apologize if we came across the wrong way. " |
Negative | dprell (1 review) | On May 18, 2018, dprell Palm Springs, CA wrote: Bayer beware! I ordered a one gallon Cecile Brunner rose form Heirloom Roses Inc. They charged me $41.00. When it arrived at my door, what I found was what only can be described as a "small twig in a one gallon container." I then went to Lowes Garden supply and purchased a five gallon Cecile Brunner three feet tall for half the price ($21.00). When I wrote this to Heirloom Roses, they never answered my email. On May 18, 2018, Heirloom Roses responded with: "On May 18, 2018 11:23 AM, Heirloom Roses responded with: Dear dprell, |
Neutral | Buggyme (2 reviews) | On May 15, 2018, Buggyme Phoenix, AZ wrote: In the past I have ordered all my roses from this company. I had fabulous climbers and rose bushes that are still alive and are prolific bloomers. Two years ago I ordered Glowing Peace and Figi. I noticed they no longer carry Figi, which is good because my rose has only produced 2 or 3 roses after being in the ground for two years. I am disappointed and I am not writing this to get a refund or replacement. My Glowing Peace has produced about a half dozen yellow roses. Very nice looking but, 5 roses after two years. |
Positive | Scooty (10 reviews) | On Mar 29, 2018, Scooty Peterborough, United States wrote: Posted on March 27, 2018, updated March 29, 2018 On March 27th, 2018, Scooty added the following: One correction: I did not pay shipping charges, the three roses cost $123,- On March 27th, 2018, Scooty added the following: Stephanie, One cane is pathetic! You give the standard response. Too bad I cannot insert the picture for all gardeners to see what I'm talking about. On March 29th, 2018, Scooty changed the rating from negative to positive and added the following: Mr. Hanna just called. He had seen the picture and read the correspondence and offered to replace the one stem rose as soon as one will be available in their greenhouse. As the roses will be planted as a threesome, this will give the bushes an even structure. Herewith I change my rating to positive, as the complaint has been solved to my satisfaction . On Mar 29, 2018, Heirloom Roses responded with: "On Mar 27, 2018 1:51 PM, Heirloom Roses responded with: Dear Caroline, On Mar 27, 2018 2:33 PM, Heirloom Roses added: Please contact us at 800-820-0465. Thank you." |
Positive | guycomet (1 review) | On Jan 19, 2018, guycomet Vancouver, WA wrote: I first visited Heirloom Roses when my parents moved to Vancouver , Washington and I decided to dig them a large rose garden. Once there , I bought quite a few rose plants . About 15 to 20. They grew surprisingly well from very small plants. |
Negative | deforestliz (9 reviews) | On Jun 26, 2017, deforestliz Sandy, UT wrote: Posted on June 3, 2014, updated June 26, 2017 On June 26th, 2017, deforestliz changed the rating from positive to negative and added the following: Since I wrote my last review I ordered more 4 inch roses and they not just survived, but thrived, but this spring my mother got me another rose and they only sell normal size roses in the gallon pots now, no more 4 inch. The rose was not as healthy as the smaller ones and died after frost and heat. Smaller roses do better with this. Also my soil is clay and rock. The smaller roses adapt and send out roots through the rocks, but the gallons are just accustomed to nice potting soil and it is nearly impossible to dig that deep through rocks. The hole with the potting soil causes a bath tub effect in clay and the water just sits, then the roots will rot. Own root roses have the huge advantage of coming back in harsh conditions like I have in the mountains of Utah. I had planned to put in a whole rose garden on the basis of their old product. If you do not have more ideal conditions like you would find in Oregon where they raise their roses, do not order and these more mature roses just cannot handle it. Since there is no refund I am up a creek and my mother's gift was nearly $80 as she bought the plant label and the $40 plant. There is no refund or credit for the now useless label unless I can find this variety elsewhere. Hopefully I will be able to find another nursery so I can put in a rose garden. They are also removing their gorgeous demonstration gardens so be warned not to bother visiting anymore. They were stunning. Spring valley is also closed down now so I will hunt for a new source of roses. The woman on the phone was very nice and they assure me that customers only want 1 gallon or larger. This is due to ignorance, not quality. For the serious gardener the smaller ones ship better and adapt faster. I really debated about a negative review, but went for it because the roses no longer do well in other climates and they need to warn, plus since they do not sell something that does well here a refund would be more appropriate. the rose was frozen, then bakes, but that is true every spring here and the others were fine. On Jun 26, 2017, Heirloom Roses responded with: "On Jun 26, 2017 1:16 PM, Heirloom Roses responded with: Dear Deforestliz, |
Positive | chancremechanic (13 reviews) | On Jun 21, 2017, chancremechanic Wartrace, TN (Zone 7a) wrote: Just received my two climbing roses from Heirloom Roses. The plants were well-packaged, healthy and ready for planting (already in the ground in fact). While the plants may be slightly pricey, I was satisfied that they met the standards that quality roses must have, and I felt it was a fair exchange. I will update in the future the progress of my roses. |
Positive | b_schr (12 reviews) | On May 3, 2017, b_schr Wayne, NE (Zone 4b) wrote: Have ordered several times from Heirloom. I have always been satisfied with their packing, shipping and quality. The prices are a bit intimidating, but I figure I get what I pay for. And until that changes for the worse, I will continue ordering, probably sparingly. I appreciate what I get always. |
Neutral | Swaty_Gardner (3 reviews) | On Apr 24, 2017, Swaty_Gardner Swarthmore, PA wrote: Perhaps one of your most expensive options when looking at roses. The roses I have bought have been very healthy, but nothing special. I would look elsewhere UNLESS they and only they had a rose I was looking for. On Apr 24, 2017, Heirloom Roses responded with: "On Apr 24, 2017 9:45 AM, Heirloom Roses responded with: Dear Swaty_Gardner, |
Positive | AZOrganicGarden (4 reviews) | On Jan 17, 2017, AZOrganicGarden Phoenix, AZ wrote: Posted on March 16, 2016, updated January 17, 2017 On January 17th, 2017, AZOrganicGarden added the following: Update to previous post - am very pleased that all of the roses from Heirloom that I originally commented on are doing very well in their first year, having sailed through our "summer horribulus", which included a couple of 122F days! I was impressed enough to order several more rugosas in late summer - in retrospect not the brightest thing to do in my climate, although all but one did manage to make it. The one that didn't was cheerfully replaced by the kind folks at Heirloom. I have also just received a "Louise Odier" from Heirloom as a gift from a family member. She arrived looking like a very healthy dormant plant and is already starting to show signs of growth. I have a couple of more on order from them as well - "Earth Angel" and "Louise Clements" and can't wait for their arrival! On Jan 17, 2017, Heirloom Roses responded with: "On Mar 16, 2016 2:13 PM, Heirloom Roses responded with: Thank you so much! We hope you enjoy your beautiful blooms. Don't hesitate to contact us if we can assist you further." |
Neutral | landscapergal (2 reviews) | On Jul 20, 2016, landscapergal Silverton, OR wrote: I have been buying roses from Heirloom for maybe 20 years. I know that own root plants will be small and then take off.. I have only ( that I can remember) had 1 problem... which Heirloom took care quickly and with no issues. I have lived in very inhospitable places too. On Jul 20, 2016, Heirloom Roses responded with: "On Jul 20, 2016 2:07 PM, Heirloom Roses responded with: Hello Landscapergal. Our inventory of old garden roses is always growing, though some may currently be out of stock. We allow our customers to subscribe to be notified when something they are waiting for comes available again. Simply enter your email address for the variety that you are interested in on it's product page. |
Positive | Pattyw5 (12 reviews) | On Jun 3, 2016, Pattyw5 La Salle, IL wrote: I just received my one gallon Cloud 10 yesterday. While I have been somewhat unhappy with the health of the band size in the past. This gallon size was in excellent condition. I'm extremely happy with my purchase. |