Comments regarding Heirloom Roses

I ordered many roses from this company five years ago, they have varieties that are extremely hard, if not impossible to find.

They ship very carefully and the roses I received have taken over their areas, to where I have been able to split and make many other rose areas on the perimeter of my property. Their indiscriminate bushes have to be seen to be believed as far as vigor and blooming goes, and the rose hips I have gotten are huge and perfect. I highly recommend these roses.

Top quality rose, perfect packing, reasonable price.

I ordered a Gallon of Elle Hybrid Tea Rose and a Gallon of Memorial Day on March 8 , 2016. According to the confirmation receipt , shipping will be on March 10 , 2016 and will take about 3 to 5 business days to arrive. It's already March 16 , 2016 and still no plants delivered. I already e - mailed them but no response. I am getting a bit worried about the negative reviews here and other sites due to Heirloom Roses' poor tracking of their plant delivery as well as poor communication of their customer service.

Still hoping for a positive resolution to this issue.

"On Mar 17, 2016 10:38 AM, Heirloom Roses responded with:

Dear Blutsauger,

Thank you for the opportunity to respond to your post.

Our records show that the order was placed on 3/7/16 and was set by you to be shipped on 3/10/16. Elle is being delivered today which is five business days from when the order shipped.

Memorial Day showed on the website at the time of order (See link below) and on your confirmation that it would not begin shipping until April. This order will ship seperately on April 4, and you will receive a shipping confirmation at that time.

http://www.heirloomroses.com/memorial-day.html

If we can be of further assistance, don't hesitate to contact us at 800-820-0465.

Thank you!"

I ordered gallon-sized roses from this company a couple of months ago. The company's shipping was prompt and the packaging was very good. The roses are nice-looking own-root roses. The roses are doing just fine so far. I called customer service to ask a question and got an immediate response. I intend to do business with this company again and recommend them without qualification.

"On Mar 16, 2016 2:14 PM, Heirloom Roses responded with:

Thank you! We are glad we have been able to assist you and look forward to hearing about how your roses perform."

There was a problem with the rose that I ordered that was apparently when it arrived. I emailed them and never received a response. I will not be doing business with them again.

"On Mar 11, 2016 4:07 PM, Heirloom Roses responded with:

Dear Truh,

I am so sorry if we missed you. I have searched our logs and do not see an email from you however, we are happy to help! Simply call us and 1-800-820-0465 or email us at info@heirloomroses.com and we will be happy to assist you."

Posted on September 10, 2015, updated September 14, 2015
Heritage roses has excellent plants which are packaged good !
However their communication is poor . Spent for the last few days e-mailing and attempting to reach the company by phone . No luck ! this concerns orders 100127285 and 100127297 . The second number is the correct one with delivery in may 2016 . Thank you !

My roses, Great Maidens Blush and Mme Alfred Carrie were received in excellent shape. I had to call to establish which one was which, but only because the tags had slipped below the soil level and I couldn't find them at first. The woman in customer service was very nice and helped me decide which of the two positions I was considering would be best for which rose. I planted both roses last week, following the instructions carefully and then left for the shore. When I returned a week later Great Maiden's Blush had new growth and buds. Mme also seems to be in excellent shape but not yet pushing new growth. I am thrilled to have these new roses in the ground in August and am looking forward to lots of flowers next spring.

Posted on July 10, 2015, updated July 10, 2015
I am finding it frustrating dealing with the email correspondence with this company. This had lead to the decision notto shop with them again.The basic problem is 2 of the six roses I ordered and planted ( to what I believed to be proper planting instructions) are not growing. I was informed that mixing Miracle Grow Garden soil with the top soil was not recommended ( I did this) as it may have contributed to burning the roots of these two roses. Yet the other four are doing well (same soil mix). I was told that they would not do anything to help rectify the situation because I used that brand of graden soil. There is no mention on their website or their emails warning us that the soild is not to be used. As a matter of fact I did find on the website that they do recommend using Miracle Grow within the first year of planting. I see these people more interested in their bottom line than customer relations.

"On Jul 13, 2015 11:52 AM, Heirloom Roses responded with:

Dear Joe,

We sincerely apologize if there is any misunderstanding regarding the use of a potting soil with granular fertilizer in it. We clearly indicate not to use this type of product with all shipping notices as well as on our website. http://www.heirloomroses.com/info/care/how-to/planting-roses...

We strongly recommend giving us a call rather than posting on Facebook or here, as this will help is give you personal attention and resolve your concerns one on one.

Our Customer Service team is available to assist you M-F from 8:00a-4:30p Pacific Time. You may reach us at 1-800-820-0465.

Thank you."

Posted on June 22, 2015, updated July 6, 2015
I have purchased from this company in the past and have never had a problem with their roses or service. However, since it was acquired by new owners, it has never been the same. The roses are not as robust as before. And the picture of the sample rose they show is nothing like what is received (at least what I received).

What I purchased and received on May 26 died in a matter of weeks. I e-mailed on June 10th and received an automatic reply. Almost a week later, on June 16th, I e-mailed again and again I received an automatic reply. Today I called and was placed on hold for 10 minutes without every speaking to anyone, but was subjected to bad music.

So I hung up and promptly called my credit card company and complained. The cost is a blip on what I spend on roses, but quite frankly, this is horrible customer service and shouldn't even matter. But I should have realized this when they made a big deal that they offered free shipping and no tax. But that's after hiking the cost of their band roses by $8.00. So that claim is extremely disingenuous.

So buyer beware. I definitely won't be purchasing from them ever again.

"On Jul 1, 2015 3:04 PM, Heirloom Roses responded with:

Hello beckettsmama,

Our customer service team would like to speak to you to resolve your concerns. Please call us at 1-800-820-0465.

Thank you!"

Posted on June 5, 2015, updated June 19, 2015
Purchased an older cultivar (appropriate to my A USA Zone) July 2014. Although correctly planted in a good location, the plant died. When I contacted the vendor, I received a very short, terse email stating that the plant was outside warranty. It was 10 months from date of purchase when I reported this. The ONLY reason for refusing to replace the plant- which was on the puny side- was that Heirloom Roses policy of guaranteeing plants for a year was only instituted in Sept 2014. If you purchased after that date, they'll guarantee the plants for a year. If you purchased before that date - even if the plant was purchased 10 months ago (less than a year) they wouldn't help you.

This is ridiculous. Very poor customer support. I have purchased 3 other roses from Heirloom Roses, all of which are thriving. They could have retained lifelong goodwill of a customer by agreeing to replace a plant within a year of purchase. I would not recommend buying from a company with a track record of poor customer service. Roses ate too expensive and there are a LOT of other vendors out there. Stay away!

"On Jun 5, 2015 5:59 AM, Heirloom Roses responded with:

Thank you for your feedback, we are very sorry that we did not meet your expectations.

At Heirloom Roses we are committed to growing plants that exceed your expectations. We guarantee that our roses are healthy, grown on their own roots, virus-free and true to variety. We are so confident in our roses that we warranty them for one year from the date of purchase (For roses purchased after September 2014), as long as they are properly planted and cared for in growing zones recommended on our website and in our catalog. If your plant fails to thrive within a year, please let us know immediately and we will make it right.

If the rose you purchased is no longer available, we will work with you to replace it with a rose that is well suited for your growing conditions.

During certain times of year, we will not ship replacement plants to customers based on recommended planting dates related to frost. In this case, we will hold your plant and ship it on the recommended planting date for your area.

Please understand that we cannot be responsible for abnormal or extreme weather conditions, neglect from the gardener, or roses that are planted in incorrect hardiness zones.

We hope that you will understand that there must be limitations to our warranty and we hope to provide you with beautiful roses again in the future."

Iv'e bought from Heirloom before, it took more time establish due to the smaller size, but most of the plants flourished. Now with the option of having gallon size own roots, and having just purchased one, I'm impressed. It's worth the price to have such a nice size and healthy own root rose. I will be ordering more often, I love the new size options! Thank you Heirloom for on time delivery, good customer service and sending a healthy plant! I must mention, the plant I received is called The Magician. It's spectacular and a show stopper! I planted two of them in my mother's garden years ago, now I finally have one in my garden!

I looked at this site for several weeks and decided to order from them. My son is recouperating from stage 4 lymfoma, and is just feeling better...I told him for his birthday I ordered some roses...he was all excited..then when they arrived he sent me a pic of the 2 st shithum roses..I was so disapointed..they were so small with very thin stems..I did not expect that as I paid $61.00..which are now $38.50 for one..I could have gotten a much healthier and better rose at Walmart, Home Depot or menards...I just wanted a special rose bushes for my son..very disappointed..we have pics on facebook which will show how small they are and one is yellow...too bad.

"On Jun 5, 2015 5:55 AM, Heirloom Roses responded with:

We are very sorry to hear that we did not meet your expectations. We work diligently to inform our customers of what to expect when they order from us by posting a video on our website as well as a link to the same video on the confirmation email that is received after an order is placed.

Own-root roses are roses grown from cuttings taken from stock plants. Unlike grafted roses, the roots of own-root roses are the same variety as their flowering tops.

Heirloom Roses does no budding or grafting at our nursery. Unlike the majority of rose growers in the US. we sell only own-root, virus-free roses. Our roses are first-year cuttings that are grown from a leaf cutting taken from a “mother” or “stock” plant. Own-root roses may be smaller when purchased, but quickly catch up to grafted roses (which are usually sold as two-year-old plants).

Here is a link to our video for reference. We appreciate the opportunity to send you a replacement rose in hopes that you will be more satisfied.

Thank you!


http://www.heirloomroses.com/info/about/how-our-roses-arrive..."

Posted on May 7, 2015, updated May 31, 2015
Posted on April 20, 2015, updated May 7, 2015
Posted on January 24, 2015, updated April 20, 2015
Posted on January 22, 2015, updated January 24, 2015
Posted on January 29, 2014, updated January 22, 2015
Posted on January 26, 2014, updated January 29, 2014
Posted on March 30, 2012, updated January 26, 2014
Posted on January 25, 2012, updated March 29, 2012
I received the roses from Heirloom earlier than any other growers. Plants seems small but I realized that very halthy and mutiple points that are ready to grows. Already leaves out and within few weeks grow over 6-8" in my 2 gallons pots. Their plants are like a miniature bush, one of top growers send me a stick like plant with one or two leaves :(
I order Tequila Sunrise and Tropical Sunset-I like unusual rare color, very exciting to see them bloom. I definitely consider to order from Heirloom rose again. Thanks

"On Jan 27, 2014 4:38 PM, Heirloom Roses responded with:

Dear Bluebuster77,

My name is Ben Hanna and I am the new owner of Heirloom Roses. I am sorry to hear that you were not pleased with your purchase. Our shipping prices have not changed in almost 3 years and the plants.

Our company is committed to sending healthy, striving plants and we are always working to improve them. As we stand behind all our plants, I will contact you directly to make this right.

Thank you for your feedback and we hope you’ll give us the opportunity to add roses to your garden in the future.

Respectfully,
Ben Hanna
Owner, Heirloom Roses

Posted on May 15, 2015, updated May 27, 2015
Last October I ordered and received a rose bush from Heirloom.
It was very puny and I was worried about overwintering it.

I carefully planted and winter protected it to no avail.
Now it has not survived. I wrote an e mail to the company and did not get a response. Quite upset about this because it was a special rosebush that I finally located at Heirloom.

"On Jun 5, 2015 6:03 AM, Heirloom Roses responded with:

Thank you! We are pleased that we were able to replace this for you."

I understand this company has a new owner. So what's the problem with them mailing out a catalog?

Posted on August 1, 2012, updated May 18, 2015
Posted on July 28, 2012, updated August 1, 2012
Posted on July 23, 2012, updated July 28, 2012
This was my first experience ordering from this company. I will confess that it was because I could not find The ingenious Mr. Fairchild elsewhere, and it was enthusiastically recommended by Peter Schneider, author of Right Rose, Right Place and the Combined Rose List. I also had long coveted Jacqueline du Pre, so I ordered that too. I have always ordered much larger roses.
Jacqueline
I was pleasantly surprised by the small jewels I received. They have healthy leaves and no disease. They are already growing from being cut back. And they arrived on a 94 degree day!

Yes, they are small but they look raring to go. I am very pleased and will be back.

I ordered two roses in January, scheduled to be shipped the second week of April. On May 10, the roses had still not been shipped and my order status was still pending. Unknowing that I had already ordered a particular rose, my family presented me with one that I had already ordered for Mother's Day. Since my order from heirloom's had not yet shipped, I emailed them to ask for a substitute rose, as I had no need for two of the same kind. I made sure that the rose I was asking for was in stock. I also noted that I was happy to pay any restocking or substitution fees. I received no response from Heirloom, but 5 hours later, I coincidentally received a shipment notice that my order had been shipped. A bit too coincidental for me, considering that my order was a month late late in shipping. Of course, the substitution was not made.

My neutral rating is not so much that they did not make the substitution, but more that they couldn't be bothered to reply to let me know that they would not entertain my request. The only correspondence I received from them was my shipment notice.

Of the two roses ordered, the one I really wanted and was looking forward to is quite puny, just a stick with some healthy leaves at the top and small yellowing leaves at the bottom. Of course, the duplicate rose that I now don't need is thriving and even has buds.

I run a mail order business and understand seasonal rushes. And of course, it is not their fault that I was gifted a rose I had already ordered from them. However, I feel that it is common courtesy, especially considering that the order was to have been shipped a month earlier, to respond to an email request, whether the answer is to the customer's liking or not.

"On Jun 5, 2015 6:06 AM, Heirloom Roses responded with:

Thank you for your feedback, it is important to us.

We appreciate your understanding of seasonal business and will work diligently to stay ahead of the rush of volume when spring hits.

Our customers love our roses and we are passionate about providing them with beautiful blooms."

I have ordered a couple of roses from Heirloom Roses, and the plants are always healthy. My husband did order me one around Christmas, and it died, Heirloom was quick to issue a gift certificate to replace it when it gets back in stock. I like that you can order 1 rose at any time without inflated shipping cost. This is still more economical than buying local, and you get a much healthier plant. This could a drawback for me at times because I could order 4 roses from somewhere else with shipping for about $80. They also discontinued several varieties that I had on my wish list which made me sad. They have a nice website with beautiful pictures that is easy to navigate which is helpful. Anytime though that I want beautiful healthy roses, I know Ican count on Heirloom Roses.

I placed an order online for a rose. Due to a website glitch I could not place an order on my iPad so I used the PC to do so. Soon after there was a sale on ramblers and climbers, the website promptly crashed. I called to place my order. The woman I spoke with told me the website was working fine, they just hadn't removed the message about the crash. She attempted to place the order and realized the website had crashed. While I was on the phone with her I received an email the order was placed. She was very surprised she had been successful. The second rose I ordered (by phone) arrived. I went to the website, signed in to check my order and the only order that showed was from 2012. I called and spoke to Linda in customer service. I explained my problem, she kept interrupting and saying if I placed an order by phone it wouldn't be on my account. Even if this was true the online order should show up and it doesn't. I asked why they didn't ship them together and Linda said they were too small and didn't have enough people to do that. I order from many small nurseries and can add to my order until shipping time. They have some serious website issues. I would appreciate customer service understanding my problem instead of insisting there isn't one.

This is the way all companies should be. I called asking about a rose that was out of stock and spoke to Linda, an order specialist. She was helpful and professional and told me that she would check with the growers about availability. Within a couple of hours she responded via email, and although the rose I was interested in was unavailable, she offered a good substitute. I placed an order based on the recommendation and received a confirmation when the order was shipped. Both roses arrived at the time expected, were packed well and were healthy. This was good old fashioned gold standard customer service and I won't hesitate to return to Heirloom Roses.

Posted on November 30, 2012, updated August 8, 2014
Posted on September 5, 2012, updated November 30, 2012
I ordered two roses back in February of this year (2012). They shipped in May and arrived hale and hearty. In reading the reviews here and on their company website, I knew what to expect so I was not disappointed when smaller plants arrived. You wouldn't know it now to see them, though- they have grown by leaps and bounds! I got 1 Apothecary rose and 1 Rosa Mundi. We initially had a dry, hot spring, so I was a little worried about them. Then the heat broke and we've had good rainfall. Without any watering other than initially soaking them, my Apothecary rose has grown 4 sizable side branches and the Rosa Mundi has grown 2. I dug the hole very deep and put rotted cow manure in the bottom, spread a 3-foot diameter ring about 3" deep of mulch around the base of each plant, and then made a cage from cattle fencing and contractor stakes to make sure no rabbits or deer nibbled them. They really have settled in great and I can't wait to see how much they grow next season. Who knows? Maybe I'll have some early blooms! I'm in zone 7 and they are in full sun in my front yard.

After seeing some of the previous comments for Heirloom, I was hesitant to order. Then I saw that ALL mail order nurseries seem to have at least a few such comments so I took the plunge. In July, ordered 8 roses I've been craving but haven't found locally. Arrived pretty timely & excellently packed. Plants were small, yes, but not twigs. All were healthy & happy. Root systems were tight & definitely ready to come out of their little pots.. Re-potted into 4 gal. pots to grow out, put 4 in my greenhouse (live in Puget Sound area, cool summers) & set out 4 into my rose garden to try outdoor care. Three weeks later, all 8 show new growth & half have buds already. Three cheers for Heirloom!

Ordered Austin rose Hyde Hall (to fill large hole in part sun/part shade spot) on June 12, 2014--arrived June 16. Rose was loosely rooted in damp peat and held together in a plastic bag. It was leafed out; no sign of disease. Dug hole and planted rose upon receipt. June 23, 2014, new leaf growth, didn't droop even though peat fell away when planted. Went through their online catalog made list of future purchases.

My comments don't relate to the roses I received, but to the shipping. The roses were shipped very quickly, and I very much appreciated the fact that they were shipped at the beginning of the week (so they weren't sitting around over a weekend). Most of all, though, I have to comment on the packaging. I have NEVER seen such wonderful packaging for mail-order plants. Plastic surrounded the pots so soil didn't spill out, and a cardboard insert ingeniously kept the pots/plants in place within the shipping container. I am very impressed, and I'll be ordering more.

The miniature roses I received were in tolerable shape, considering they had to fly across the country ... and in just a few days they've perked up and seem to be in great shape.

They can count on me to be a continuing customer!

I ordered an everblooming climbing Cecile Brunner from them last spring. It arrived healthy and undamaged. Packaging was done really well. I planted it right away and watched it grow. By the end of the summer, I noticed it had only grown about 12-18 inches high and looked more bush-like, but I thought maybe it needed more time to settle in. Well, this winter was a very harsh one in our climate and we had crazy spring temps too that went from below freezing to the mid 70's all in one day. This happened most of early spring. I kept watching the plant and it appeared that all the previous years growth had died and it was resprouting from the roots but more in a bush form again. In the meantime, I ordered another of the exact same kind for this spring to plant in a different place along my fence line. (trying to cover a 40ft section of chainlink) It arrived healthy and undamaged as well. I contacted Heirloom about the plant from last year looking like a bush form and the dieback and that I really needed the climber for the fence. I also sent them pics. They not only replaced the original one with another, but they also sent me another one for the one I ordered this spring just in case it isn't the climbing one. They told me to keep the ones they originally sent and sent me 2 more of the everblooming climbing Cecile Brunner which both arrived healthy and doing wonderfully in the ground. These new ones do look slightly different than the ones they originally sent me as these look like they do have canes at the base instead of a trunk and then a vase-like bush. I can't speak enough about how polite and prompt they were with addressing my situation and apologizing for any mix-ups. I can easily see how it could've happened. It would be VERY difficult to tell them apart if not almost impossible if they weren't labelled right away or improperly labelled. I will definitely be doing business with them again just because of their great customer service and how beautiful and healthy the plants are.

I ordered two "Midnight Blue" shrub roses.

They have arrived and they look as big and as good as roses I got from some other rose nurseries that were listed in the top 5 of Garden Watchdog.

At this point I am not at all disappointed with the rose plants I received.

They are going to be planted today, and I will update how they do once planted and through out this summer (and how well they do in our central Illinois winter).

Posted on May 9, 2014, updated May 30, 2014
I have for several years looked at the Heirloom Roses website and seriously considered ordering a few of their roses because they have so many difficult to find and lovely varieties. But then I would check out the reviews on here and they all essentially said the same thing: plants not much more than a stick, not old enough to travel or survive. I didn't have the time needed to baby the roses until they were old enough to survive in my garden.

Then this year I once again gazed longingly at the website and noticed that it had changed - and apparently the ownership had changed as well. Came here and the reviews had gotten much much better. So I took the leap and ordered 5 bands. I am so glad that I did. A few days ago I received 5 meticulously packed and very very healthy plants. They are very good size for bands, and really leafy and vigorous. I will definitely order from them again...but probably not until I get a bigger yard. :)

As for the review from the person complaining that her roses didn't have a fragrance - not all roses have a fragrance. Actually, a high percentage of them do not. That isn't something that is the fault of the seller. If you smell the roses in the bouquets you find in grocery stores, for instance, they generally don't have a smell. And the range of types of fragrance and intensity of fragrance is quite large. You have to get particular varieties in order to get the fragrance you are looking for.

Heirloom roses provides beautiful roses and terrific customer service!
I ordered from heirloom 3 times in 2013 ...ordering 3-9 roses at a time.
My first order was a surprise because the bands were small and I had never ordered own root . I planted them and was pleasantly surprised at how quickly they flourished. All of my roses from heirloom are doing incredibly well and I especially love my Artic Sunrise...beautiful perfect blooms that last forever! There was some confusion with one of my orders and Shonna in customer service took care of my problem quickly and professionally.
I highly recommend heirloom roses!

Sockcranker, WA

I purchased approximately 19 roses from Heirloom roses at around 03/13. The roses did come as small cuttings, which was very different than receiving bare root or in a container. They all grew pretty well except for one which was promptly replaced by Heirloom. Also at that time, I voiced my concerns about some of the roses not having a scent. I really don't remember them offering to replace these roses. First is the rose itself and does it have a fragrance? Smell the roses! Out off the 19 so far, 2 are the miniature rose and fragrance was not an issue. Everest Double Fragrance has some fragrance, but nothing huge. Hot Cocoa has none. Heirloom none, Royal Pageant beautiful, little fragrance, Star of the Nile, small, very little fragrance, Special Occasion, small, little fragrance, New Day, little scent, Sleeping Beauty little fragrance, Velvet Fragrance, little. New Dawn fragrant, Honore de Balzac fragrant, Paradise, Fragrant. Memorial Day, no roses, Zephirine Drouhin no roses. These roses are beautiful, but again no scent. What would all of you do?

After reading the recent comments on this page, I was sort of expecting my new rose (a birthday present for a family member) to come in a 1-gallon pot, but no matter. I've been a customer of Heirloom Roses for years, and have come to appreciate the 3-inch pots that their roses have always come in. My new "Heart O Gold" rose was in transit for over 5 days, but arrived healthy and perky a few days ago. It hasn't gone in the ground yet, but endured 1/2 inch of unexpected snow night before last, sitting on my deck, and came through with flying colors. I expect that once it is planted, it will do as well as the other 7 Heirloom Roses I have, and be wonderful. Unless Ben does something terrible in the new management of the company (which I doubt will happen), I shall remain a loyal customer.

I just made my first purchase from Heirloom Roses last week. I received my order today and am very happy with the condition of the David Austin rose I ordered. It was perfectly packaged and a healthy looking. From the low prices I was expecting a tiny plant in a baggie. Instead I got a 10", potted, leafed out plant. I will definitely order again from this company in the future.

I ordered 8 own-root roses from Heirloom Roses a little over a week ago. In the process, I realized I over-ordered my pinks and needed to switch out a rose for a peach. Since I had not received the shipping detail yet I called and asked for them to swap out a rose for me. They were in the process of changing out their ordering system and said they would take note and confirm the swap. Well low and behold I got the order and I got the beautiful Kathryn Morley instead of the Alchemist, which I had wanted swapped in for the KM. Shoot. I sent an email telling them about the mistake and they promised to send me the Alchemist to make up for it. Today, I got a healthy Alchemist and I am thrilled to say the other eight are growing fast and furious. I would order from HR again and again and it seems Mr. Hanna and his team are serious business people running a stellar company. Congratulations, seems a lot of work has been put into the new purchase.

Posted on January 25, 2014, updated February 2, 2014
I just figured out how to use your review site, so I apologize that my experience with this company is not current but I thought I should let the company and others know why I no longer buy from Heirloom Roses. I ordered several hundred dollars of roses over a 2 year period. Several shipped were such new cuttings that they had only 1-2 rootlets under 2 inches long. I feel the root system should be well established before shipping, or should be sold as unrooted cuttings, because these barely started plants are hard to nurse into growth after shipping stress. My biggest issue was that after a year I figured out that some were not what I ordered. For example the Climbing Cecile Brunner was just the standard bush version. Twice I ordered Darlow's Enigma, listed as being so highly perfumed you can smell it 10 feet away, but what grew was completely scentless. Then I ordered Prairie Sunset and received a rose labeled Prairie Star. When it bloomed it was in fact Prairie Star. The replacement sent in response to my complaint was another carefully labelled Prairie Star. After the second Prairie Star I gave up and stopped buying from Heirloom Roses. Roses are expensive and take a lot of work, so it is a very big disappointment to order something special and get ??? I feel this could be a very good company but they need to do better with "quality control".

"On Jan 27, 2014 4:39 PM, Heirloom Roses responded with:

Dear Sheepwrecked,

Please allow me to introduce myself. I am Ben Hanna, the new owner of Heirloom Roses. I am very sorry to hear of your experience and I personally apologize for the mistakes. We take pride in our roses and strive to grow and send healthy, correctly-labeled plants.

Currently, every rose that we ship has a fully developed root system and comes with a 6 month guarantee. If a customer is not happy with their rose we will replace it or refund your purchase.

I will reach out to you directly to discuss how we might be able to win back your trust.

Respectfully,

Ben Hanna
Owner, Heirloom Roses"

My husband ordered 11 roses for me and they arrived fresh, but all of them had Thrips and viruses. I sent the pictures of those problem roses to them, and they said they were so sorry and the would send the replacement. I felt so appreciated and waiting for my replacement roses, which I expected them to be healthy. The roses arrived and they were all have the same problem like the first lot. I reported to them, and here they said. "We have discussed your roses in great depth with the shipping and plant health managers. We feel they did arrive in poor condition. However, if you defoliate and plant them they will be great plants for you to enjoy for many years to come." I didn't want any replacement, but I thought 'Heirloom' has good quality of roses. I won't order from them any more!

Posted on July 25, 2013, updated July 30, 2013
I received 3 bands from Heirloom Roses today, July 25. Superb packing, all leaves intact, prompt delivery . Their roots were long extending past the bottom, around 6" deep. The bands were 3" wide, substantial base.

The top growth were between 8" and 9" tall, dark-green and healthy. I grew 56 roses as own-roots, what matters is the length of the primary root, and the health of the plant. I bought gallon-size from local stores which were infested with slugs, virused, or dried-out ... versus Heirloom Roses being very healthy as own-roots, and no insects either to pass shipping laws. I'm a happy customer. See below for pic. of the rose received:

//forums2.gardenweb.com/forums/load/rosesant/msg0714142726943.html?14

My boyfriend purchased AngelFace for my birthday (April) and it said that June was the start of shipping. He got confirmation and everything but now it says they are out of stock?

Ummm. Forgotten order? Not enough supply? I figured he should have gotten at least told it was sold out, refunded, or made to chose another. So far, he has gotten neither or as much as a "sorry were out". Horrible way to do business. He will be trying for a refund and take his business elsewhere. Buyer beware. Disappointing with such high positives. :(

Posted on March 25, 2009, updated June 13, 2013
After noticing people having problems with Jackson and Perkins, I decided to try another rose company. I've always admired the beautiful varieties this company carries, so this year I ordered 6 roses from Heirloom. I forgot to check the feedback here before ordering, so I was a bit disappointed that the plants were so small. Granted, 3 were minature roses. But the 2 climbers and Hybrid tea just seemed so tiny as compared to Jackson and Perkins.

However, they do look very healthy. I guess we will see in a couple years how they do.

I have ordered dozens of times from Heirloom over the past 5 years. I am delighted with their wide variety of roses. I can only remember 1 time when I received a rose that was struggling after the trip from Oregon to Texas. I called to notify them and they offered to ship a replacement immediately. I suggested we wait a few days to see if it regained its health, but they shipped a replacement anyway. Regarding roses that weren't available for shipment at the time I ordered them, I have always received them either by the due date or before. Yes, the roses are small, but I have found that they are healthy and grow very fast. If I can't plant them immediately, I step them up to a larger pot until I can get them in the ground. I do always wait 3-5 days to plant them so they can adjust to the trip and climate change before they go into the ground. As soon as they arrive I dunk the
pots in seaweed and water just up to the rim of the pot so a little of that mixture seeps in, and then redunk if they need more water before i plant them. Then, when I plant the rose or step it up to a larger pot, I add the seaweed and water mixture again to keep it from going into shock. I've had great success with this method and with this company. As for people who want roses to arrive on a certain day before they go out of town, my advice is to order them after they return from their trip. Once any company turns an item over to a shipper, they don't have total control on when it will arrive unless you request overnight or 2 day delivery. I have recommended this company to friends and relatives in the past and will continue to do so. As another reviewer said, I am a fan.

Rec'd email notice noon Friday that the Order I placed on Monday was being processed. I Called them Immediately and asked them NOT to SHIP that day! It was Friday of Memorial Day Weekend. I was told they would decide what is best.
My order arrived the Tuesday after Memorial Day completely dried out and severely wilted. I called them again and was told to send it back and they would review it to see if it met the terms of their website guarantee. Their website reads like the really understand and care for their roses. It's a real pity the rose I ordered wasn't one that they cared about.