Comments regarding Trees by Touliatos

I was a first time customer at Trees by Touliatos on November 1, 2003. My husband and I were impressed by the beautiful grounds, wide selection and helpful customer service. We asked about whether this time of year was a good time to plant this kind of tree and received a very educational explanation about the need to plant the tree in time for the roots to develop before winter. We were also told that they had been selling quite a few Nuttal Oaks recently, which was evinced by the numerous holes in the ground where root balls had been dug up. We picked out the Nuttal Oak that we wanted and were told that it would be delivered within the next two weeks. Two weeks later, when we had not heard from them, we called back and were told that it would not be delivered before December 1, 2003, a full month after we paid for the tree and a 60% delivery and planting fee. This was accompanied by an explanation that this kind of tree cannot be planted until after the first hard frost. The man apologized for the bad information that I had received but this does not alter the fact that I would not have paid on Nov. 1 for a tree that could not be delivered until "after the first frost." Needless to say, I will not be returning to Trees by Touliatos and I am at the moment searching for an alternate place to buy an oak tree.

Visited their buisness several times in the past month. Hard to find anyone to help you. Wonderful place to shop but if you have a question about something, you best bring a book.