Comments regarding A.M. Leonard's Gardeners Edge

I have ordered from this company 3 times so far. Every transaction went through perfect. Email confirmation giving me the tracking number. Fast shipping and their products are of great quality. There is only a handful of gardening websites that I trust, and this is one of them.......their prices are very competitive..........it is a pleasure doing business with them.

I've ordered from AM Leonard occasionally over the past 10-15 years, most recently this month. Never had a problem with product quality, packing or shipping, and the prices were always good. They're my primary go-to place for tree guards.

Posted on March 24, 2011, updated May 6, 2011
Very fast shipping (on a cold frame extension). Ordered Monday evening, arrived Wednesday.

I ordered Wilt Pruf from this company. This is my first time ordering here. Excellent communication and fast shipping, thankyou! Now, if only my weather cooperated as well I could apply the Wilt Pruf! lol Too rainy here and cold now, but alas, I did wait too long to decide to order some Wilt Pruf. I will save it till next year then.
Thankyou!

I placed an order for a Weedeezy and soil knife from this company on Tuesday and it arrived at my home on Thursday. How's that for speedy? The customer service was excellent when I placed my order, taking time to explain how the tool worked and I could not be happier.

A word of warning about Gardner's Edge: after spending some time considering whether or not to buy from this company (having been alerted to some of the company's, in my opinion, cloudy business practices by Dave's Garden watchdog site), I decided to take a chance anyway and place a large order via the Net.

Just prior to pressing Send, I decided to call Gardner's Edge to verify the prices that the site's invoicing page stated my credit card would be charged...sure enough, there were discrepancies and, according to the sales rep, the discrepancies would result in my credit card actually being charged more than represented on the invoice page.

I sent the company an email message via the link on Dave's Garden asking Gardner's Edge for an explanation and vowing I would post their response here. That was over a week ago. To date, there hasn't been a peep out of Gardner's Edge responding to my inquiry. I assume, they thought I would just go away. To me, this is too shady to ignore, hence, this missive.

Thank goodness for sites like Dave's Garden. Had it not been for the warnings here, I would have blindly ended up paying dear knows how much unexpectedly at Gardner's Edge. I am no longer interested in any explanation they may now offer, nor in ever again shopping their site.

"

Mossad,
In review of our Customer Service Inbox it appears that we
did not receive the email sent via Dave's Garden on 4-2-07.
Please know that we would did not ignore your email as we did not receive the transmission.

The order as stated in your email for 4 of the 4896D, Raised
Beds would exceed the Standard Shipping rates, due to the
combined weight of the order. I do apologize as it is not clearly listed online for your review. Your email is greatly appreciated and we will update our site so that an oversized
order will be clearly noted.

Please know that every order is important to us and we would never bill a credit card for an amount that was not pre- approved by the card holder. It was not our intention to mislead you in any way. The orders are entered in our office
and at that time if there is a descrepancy with the order
the customer is notified before finalizng the transaction.

I would like to extend a free shipping offer for the order.

Again, I do apologize for the inconvenience and frustration that this issue has created.

Please feel free to contact me direct with additional questions or concerns.

Lisa Kiefer
Customer Service Supervisor
A. M. Leonard
800-543-8955
ext 106




.




"

I ordered "AM Leonard" spiral tree guards, which turned out to be of very low quality -- far below the quality of tree guards I had previously purchased from them. They were made with ultra-thin plastic that split and chipped easily; a message included with them said that they would break down in sunlight in four years, which indicates a severe lack of UV protection. A representative acknowledged that they were having problems with the tree guards and they were no longer being shipped. They asked what would make me happy. After some thought, I said that I should get a 50% refund because the tree guards were 50% of the quality of ones I had previously bought and would only last 50% as long. They agreed and said they requested that Accounting issue the refund. So far so good. I applaud their apparent responsiveness and willingness to help.
It has now been well over a month since my account was to have been credited. I've heard nothing, even after trying to contact their customer service department again. Perhaps I'll be lucky and they'll keep their promise. If they do, I'll follow up and revise this negative report. Regardless of how this turns out, however, I will likely not buy any private-labeled products from them in the future, as I think they are wont to cut too many corners. Name brands should not, however, pose this problem.

I've bought a lot of black plastic pots and fertilizers from this company and they are the best. They find the cheapest shipping rate, for large orders, that is available. The staff is great to help and make suggestions when needed. AAA company in my book.

I placed my order to this company on March 11, 2005. I was told it would be shipped that day, with free shipping. On Monday , March 14, the order arrived at my door. Every item was as ordered. They are a good source of generally hard to find items.

My neighbor recommended AM Leonard for corn gluten fertilizer. I checked out their site, and got sidetracked by their sale items, where I found some items I had been searching for.

After making my selections, I encountered a technical problem with their online shopping cart, so I called and left a phone message. The next business day, I received a call back, and my order was promptly processed and shipped. The items were exactly what I ordered, and arrived perfectly packaged. I'll definitely use them for future purchases.

I have ordered from them at least 3 times in the past 2 years, and have been very pleased with their products, prices and quick shipping. I think their website could use a little work.

Order arrived super quick! Very helpful on the phone, although the web site gave me a little trouble. I was humored by the comments on here about the packing department. My seed tray inserts arrived with 2 ends of the box just taped over instead of any cardboard. (Although they were just fine. If this saves money - great.) My items are just what I wanted and the prices were excellent. I'll definitely do business again!

Great selection of well made and unusual gardening tools, equipemnt etc. I've been buying from Leonard's for years and am very pleased with them.

Fascinating catalogue. Have ordered several garden tools from them. Very reasonably priced, and good quality.

I bought my Felco pruners from them years ago at a much better price than from anywhere else.

Large selection of excellent tools and timely delivery.

No plants or seeds but everything else you might need for the garden, orchard or greenhouse.

Carts and wheelbarrows,grower and greenhouse supplies. Sprayers,irrigation, garden tools. Pruners loppers and all other pruning supplies. Grafting supplies, seed starting supplies; I could go on forever.

You have to get their catalog. All of their equiptment is top quality, built to last. If Leonards doesn't have it...its probably doesn't exist.