A.M. Leonard's Gardeners Edge

Posted on April 21, 2017, updated April 26, 2017 Posted on April 9, 2017, updated April 21, 2017 I ordered a telescoping pole saw, which is not an inexpensive item, from A. M. Leonard. The blade needs to be attached with two sets of screws. One set was just thrown in the box with the saw, not even in a small plastic bag. The other was missing. I contacted Customer Service TWICE and was TWICE promised the appropriate screws would be sent. I have received nothing.

I have ordered from this company 3 times so far. Every transaction went through perfect. Email confirmation giving me the tracking number. Fast shipping and their products are of great quality. There is only a handful of gardening websites that I trust, and this is one of them.......their prices are very competitive..........it is a pleasure doing business with them.

I've ordered from AM Leonard occasionally over the past 10-15 years, most recently this month. Never had a problem with product quality, packing or shipping, and the prices were always good. They're my primary go-to place for tree guards.

Posted on October 30, 2013, updated November 1, 2013 On Oct 17, I placed an order for Poly Film with A.M. Leonard. Despite their claim to ship in stock items the same day, the employee stated it would take a couple of days to ship. This would be completely fine, as I would still have a week before our first frost. Ended up calling customer service on Sat the 26th, asking if there were any issues because I placed the order over the phone and never received any conformation over e-mail. I was told that everything was fine and my order would ship on the following Monday.(11 days after ordering!) I e-mailed customer support, explaining the issue, with no responses. Hoping my order shipped on Monday, and knowing how dependable UPS is, I stayed home from work today. I have to get my half dead plants and Aquaponics covered ASAP. So, I fix a cup of coffee and give A.M. Leonard call today on Oct, 30. I was told the same thing as last time I called, but they were very sorry. Still hasn't shipped, but it may ship by Nov 1.(half a month after ordering) I don't normally get irritated, but right now I am watching my hard work die because a company can't seem get their act together. I am irritated to the bone.

Customer # 15061213 Order# so12014324 On Feb. 10, 2012 I sent my order in for 3 frost guards that where $7.95 each I made the mistake of putting down the wrong order number. I received 3 packs of anchor pins that cost $1.68 each. I e-mailed right away to correct the order,but no response.I waited a few more days and e-mailed again still no response.They just don't answer e-mails so I called and they said they would correct the problem and send the frost guards.The woman said she would call back but we never heard from her. I called again and told them I would pay for the pins if they would send me the frost guards that I already paid for.They called to tell me they would send the frost guards.I never did recieve the guards.

Posted on January 10, 2012, updated February 9, 2012 Terrible customer service. No reply to emails. Their site claims they will send any in stock order the same day. I ordered two items and they sent one of them the same day. So far, they have not replied to two emails asking about the second item. I have no idea when the second item is coming or even if it is coming. If it has already been sent, great, TELL ME. If there was a mistake in the amount of stock on hand, TELL ME so that I can make other arrangements. Order status on their website just errors with "Data not available NotInitialized" The whole idea here is communication. Any "online" company that does not have any online communication is not worth the time...

Two of their private label products broke. I spoke to Ashley in customer service months ago. She went through the parts list with me and said she would order new parts and get back to me. Never heard from her. A month later I phoned again and talked again to Ashley. She said she had no record of ever talking to me, went through the parts list again and promised to contact me. Never heard from her. Phoned again, talked to a supervisor Theresa. She said there was no record of my calls. She took the information again and said she would contact me. Needless to say, no call. I liked this company five years ago for supplies for my farm but it seems to have gone down the tubes.

Posted on March 24, 2011, updated May 6, 2011 Very fast shipping (on a cold frame extension). Ordered Monday evening, arrived Wednesday.

I ordered Wilt Pruf from this company. This is my first time ordering here. Excellent communication and fast shipping, thankyou! Now, if only my weather cooperated as well I could apply the Wilt Pruf! lol Too rainy here and cold now, but alas, I did wait too long to decide to order some Wilt Pruf. I will save it till next year then. Thankyou!

I placed an order for a Weedeezy and soil knife from this company on Tuesday and it arrived at my home on Thursday. How's that for speedy? The customer service was excellent when I placed my order, taking time to explain how the tool worked and I could not be happier.

A word of warning about Gardner's Edge: after spending some time considering whether or not to buy from this company (having been alerted to some of the company's, in my opinion, cloudy business practices by Dave's Garden watchdog site), I decided to take a chance anyway and place a large order via the Net. Just prior to pressing Send, I decided to call Gardner's Edge to verify the prices that the site's invoicing page stated my credit card would be charged...sure enough, there were discrepancies and, according to the sales rep, the discrepancies would result in my credit card actually being charged more than represented on the invoice page. I sent the company an email message via the link on Dave's Garden asking Gardner's Edge for an explanation and vowing I would post their response here. That was over a week ago. To date, there hasn't been a peep out of Gardner's Edge responding to my inquiry. I assume, they thought I would just go away. To me, this is too shady to ignore, hence, this missive. Thank goodness for sites like Dave's Garden. Had it not been for the warnings here, I would have blindly ended up paying dear knows how much unexpectedly at Gardner's Edge. I am no longer interested in any explanation they may now offer, nor in ever again shopping their site.

Mossad,
In review of our Customer Service Inbox it appears that we
did not receive the email sent via Dave's Garden on 4-2-07.
Please know that we would did not ignore your email as we did not receive the transmission.

The order as stated in your email for 4 of the 4896D, Raised
Beds would exceed the Standard Shipping rates, due to the
combined weight of the order. I do apologize as it is not clearly listed online for your review. Your email is greatly appreciated and we will update our site so that an oversized
order will be clearly noted.

Please know that every order is important to us and we would never bill a credit card for an amount that was not pre- approved by the card holder. It was not our intention to mislead you in any way. The orders are entered in our office
and at that time if there is a descrepancy with the order
the customer is notified before finalizng the transaction.

I would like to extend a free shipping offer for the order.

Again, I do apologize for the inconvenience and frustration that this issue has created.

Please feel free to contact me direct with additional questions or concerns.

Lisa Kiefer
Customer Service Supervisor
A. M. Leonard
800-543-8955
ext 106




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I ordered "AM Leonard" spiral tree guards, which turned out to be of very low quality -- far below the quality of tree guards I had previously purchased from them. They were made with ultra-thin plastic that split and chipped easily; a message included with them said that they would break down in sunlight in four years, which indicates a severe lack of UV protection. A representative acknowledged that they were having problems with the tree guards and they were no longer being shipped. They asked what would make me happy. After some thought, I said that I should get a 50% refund because the tree guards were 50% of the quality of ones I had previously bought and would only last 50% as long. They agreed and said they requested that Accounting issue the refund. So far so good. I applaud their apparent responsiveness and willingness to help. It has now been well over a month since my account was to have been credited. I've heard nothing, even after trying to contact their customer service department again. Perhaps I'll be lucky and they'll keep their promise. If they do, I'll follow up and revise this negative report. Regardless of how this turns out, however, I will likely not buy any private-labeled products from them in the future, as I think they are wont to cut too many corners. Name brands should not, however, pose this problem.

1. They don't send an email confirmation of your order details. Fortunately, I had saved a copy of my shopping cart. 2. THere were later two discrepancies found from what they charged to what I saw a was buying. They said they would correct it when I brought it to their attention. (however, after reading below, I ought to double check my credit card to be sure). 3. 2 weeks after I got an email about UPS shipping, I still didn't have the order. 2 mails to them bounced back. Later 2 got thru but were never answered. The UPS tracking link they sent was an invalid tracking number. When I finally called, they said they had tried a new shipper and it wasn't UPS. They could not get an ETA from their tracking, so they offerred to reship via UPS in 3-4 days. *I* had to request a rush and Next Day Air, which they agreed to. 4. When the original package showed up, I emailed them for instructions. You'd think they would say "keep it for your trouble". (wasn't much... $45). Nope. they're sending a return label. That was the only time they responded to mail. And they didn't actually even REPLY to it. Got a phone call. My email for instructions offerred to donate it to a garden club if I didn't get a reply (cause I had no confidence that they read mail from my earlier attempts) 5. Also their online catalog only showed a Large available in a particular glove color, so I ordered a Medium in one color and a Large in the other color. I received 2 mediums. ============= bottom line, they're willing to correct problems, but should not have had so many in the first place. I would not order from them again unless it was something that I wanted a lot and no one else had.

I've bought a lot of black plastic pots and fertilizers from this company and they are the best. They find the cheapest shipping rate, for large orders, that is available. The staff is great to help and make suggestions when needed. AAA company in my book.

I placed my order to this company on March 11, 2005. I was told it would be shipped that day, with free shipping. On Monday , March 14, the order arrived at my door. Every item was as ordered. They are a good source of generally hard to find items.

I bought from AM Leonard for many years through 2000 and then had an involuntary break from gardening until last autumn when I ordered two items from them. One was shipped; the second was cancelled as it was no longer available from the manufacturer (one wonders why it was in the catalog, in that case). I sent payment by check for both items with my order. The invoice sent with the one shipped item indicated a credit for my over-remittance. Weeks passed and nothing further -- no more catalogs and no refund. I finally called and was told that I could not get the refund in cash unless I specifically requested it and their accounting department would then issue a check. I asked the person on the telephone to get me a check and she indicated she would send the request to accounting. Over two weeks have passed and I haven't gotten a check. It isn't much money, but it makes me disinclined to order again. They also seem to have severly downgraded their product line so that it is mostyly cute stuff that one would see at a suburban garden center rather than the professional-quality goods that I used to be able to get from them. It is unlikely I will use them again.

A.M. Leonard sends out a number of smaller catalogs during the year, in addition to their larger, more complete catalog. One of these small catalogs had a special offer of 10% off their regular prices until sometime in November or December. It did not state anywhere that the 10% only applied to items in that particular catalog. In fact, the offer was addressed specifically to me, and looked like a new customer-type offer. I placed an order that included a few items from this catalog, as well as some from the bigger catalog I'd received a few months before. They charged me properly for all of the items except one - they charged me $7.73 (with the 10% discount) for a hose saver - which is currently listed on their web site and also in their earlier catalogs for $3.80. When I complained, the customer service representative refused to adjust the price. She told me that the price you're charged is the price from the catalog you order from - though this particular catalog did NOT contain that item. She also told me that the prices listed on their web site are the "professional prices" and do not apply to me. Their pricing system seems unethical to me. I will not order from them ever again.

My neighbor recommended AM Leonard for corn gluten fertilizer. I checked out their site, and got sidetracked by their sale items, where I found some items I had been searching for. After making my selections, I encountered a technical problem with their online shopping cart, so I called and left a phone message. The next business day, I received a call back, and my order was promptly processed and shipped. The items were exactly what I ordered, and arrived perfectly packaged. I'll definitely use them for future purchases.

I have ordered from them at least 3 times in the past 2 years, and have been very pleased with their products, prices and quick shipping. I think their website could use a little work.

Order arrived super quick! Very helpful on the phone, although the web site gave me a little trouble. I was humored by the comments on here about the packing department. My seed tray inserts arrived with 2 ends of the box just taped over instead of any cardboard. (Although they were just fine. If this saves money - great.) My items are just what I wanted and the prices were excellent. I'll definitely do business again!

Great selection of well made and unusual gardening tools, equipemnt etc. I've been buying from Leonard's for years and am very pleased with them.

Shipping was fast and price was great, but I was still a little disappointed overall. No packing material was used so the items just rattled around in the box. They were okay but could have been damaged during shipping. The box was not well sealed and could have come open. My address was correct when I submitted the order and it was correct in the e-mail confirmation I was sent, but it was butchered on the shipping label and I'm amazed it got here at all. The thing that irks me the most though is they did not respond to a very simple e-mail request. If a company is going to do business on the Internet then they need to have someone actually behind the e-mail addresses they put on their site. There is no excuse for ignoring e-mail, especially from someone who is inquiring about an order they recently made. I was happy with the items I ordered and the price was great, but I'll pay more next time to a company that offers better service and has a half way decent shipping department.

Overall, this is a great place to order tools, supplies, etc. The staff is friendly, shipments are prompt, products are good quality. One area that is not up to the task is the packaging department. Every carton I receive seems to be really beaten up and contents seem to just be thrown into the box. I recently ordered 50 plastic planters that were packed loose in a carton. 26 of the 50 were broken. They were happy to give me credit for the broken ones. Come on AML, let's get the packaging up to par with your other services!

Fascinating catalogue. Have ordered several garden tools from them. Very reasonably priced, and good quality.

I bought my Felco pruners from them years ago at a much better price than from anywhere else.

Large selection of excellent tools and timely delivery.

No plants or seeds but everything else you might need for the garden, orchard or greenhouse. Carts and wheelbarrows,grower and greenhouse supplies. Sprayers,irrigation, garden tools. Pruners loppers and all other pruning supplies. Grafting supplies, seed starting supplies; I could go on forever. You have to get their catalog. All of their equiptment is top quality, built to last. If Leonards doesn't have it...its probably doesn't exist.