Comments regarding Lyndon Lyon Greenhouses, Inc.

I placed an order for $47 in leaves. Even though shipping was $53.50 I went ahead with it because it included express shipping with a heat pack. When the box arrived it appeared to be packaged well, lots of insulation and a very sturdy box. Unfortunately whoever packaged it placed the heat pack in the bottom with nothing between it and the leaves, ruining the 3 sets of leaves that were up against it. They arrived wilting and mushy.
I emailed the company immediately but haven't heard back.
I'm really disappointed because I'd hoped to place a large plant order with them. I've ordered from 3 other AV retailers and had great experiences. I won't be wasting any more money with Lyndon Lyon

This year I have made two plant orders on Lyndon Lyon Gardens website, June and October 2019. Both orders were never fulfilled and the employees rarely answer emails. I called Lyndon's last week and an employee informed me that orders are only shipped to Texas on Mondays and orders are not shipped on Columbus Day which landed on a Monday this year, Oct 14th). It has been 16 days since I submitted my order on Oct 3rd and it has yet to be processed. If plants ordered are not in stock, they are still offered online which is false advertising. Unfortunately, I have had to request that both orders be canceled. Good employees and business begins with good leaders at the top.

I ordered from Lyndon Lyon May 5th. Didn't hear anything from them until June 19 when they finally told me it will be another 2 or 3 weeks. I waited then they told me they're sold out of 2/3 of the plants I ordered and asked me if I'd like to cancel the order. I told them yes and thought that would be the end of it.

Then in SEPTEMBER I get an email saying a package has shipped and I noticed I was charged too. I received the package which still only had 2 of the original 3 I had ordered (and canceled) . I tried emailing them but they never bothered to respond.

It's a real shame because Lyndon Lyon seems like they have an interesting history and I wanted to support them but clearly they are not concerned with customer satisfaction or the image of their company. To anyone looking for gesneriads without all this hassle I recommend you find another vendor.

Horrendous customer service. I order a decent amount of leaf cuttings from them a while ago and it just went downhill from there.
Firstly, it took them about 4 days to even send me an email confirming that they received the order... After this, I waited another two weeks without receiving anything saying they'd shipped them email. I called in asking what was up and they said that they just "hadn't gotten too it" and were "too busy." I told them I needed to cancel the order if they couldn't ship it out within the next day or two.
Several more days had passed and I had never received anything saying the order had been cancelled and the website still stated it was "processing," so I assumed that meant they had not cancelled the order. I emailed them saying just to ship it whenever they could and they responded with "we're sold out of what you ordered" which I found to be completely untrue because they still have all the plants I ordered listed and able to be added to one's cart. Whether they're not sold out or the people who work there are just so bad at running a company that they don't know how to use their own website to remove plants that are sold out, I'm not sure...
The customer service is repulsing and the shipping is some of the slowest, worst shipping I've ever had to work with with a company. It's truly pathetic that such a well-known company like them would have problems such as these...

My order with Lyndon Lyons turned out to be one of the worst purchases I've made online. Based upon the positive buzz I heard about the company, I placed a size able order in 2013, as well as another with another online source. The competitor's shipment arrived promptly, while that from Lyndon Lyon took over nearly three weeks. It was interesting watching the leaves from both sources progress. The competitor's struck quickly and grew vigorously. The Lyndon Lyons leaves did nothing. After a few weeks, thinking that perhaps they would eventually root, I have up and wrote the company. For two months I heard nothing, then wrote again. Their response was confused surprise...they didn't even have a response for not replying to my earlier emails. Their attempt to stand behind the "quality" of their product required me to provide shipping for the replacement. I wasn't willing to sink another dollar into this company. Too bad for them. They lost a solid buying customer and gained a lot of bad word-of-mouth.