Bulbs & Blooms (bulbsnblooms.com)

Very few of the bulbs ordered grew. Those that did were a dramatically wrong color (light yellow instead of purple). The reason the experience is totally negative is that they do not seem to use customer service. My mother made 3 attempts to contact them via phone and email and she never received any kind of reply. She is the gardener and wants me to leave reviews of this seller so other people don't fall victim.

BEWARE DOING BUSINESS WITH THIS COMPANY. On May 7, 2021, I ordered three Hardy Hibiscus Plants from Bulbsnblooms. One was a Blue River II Hardy Hibiscus for $45.00 & 2 Snow White Hardy Hibiscus for $28.15 each, equaling $56.30, total $101.34 with shipping $14.95 for a total of $116.29. They charged my account on May 10, 2021. Their website said they ship within 1 to 2 weeks from the order date. I finally started contacting them in early June. I did not get a response until June 12, 2021, saying they would ship ASAP. They want you to contact them by texting and they are very slow to respond. I texted back and forth with them for a while asking them to send the plants or a refund. One thing I was told on several occasions was that USPS kept losing their plants. When I would go to their website and log in it would tell me a label was created but not yet in system. Finally, they said they would send the plants and refund my money. I told them I didn't want both, just one or the other. They sent 2 dead plants and one dying plant arriving on 8/13/21. They did not look like any Hardy Hibiscus that I have ever seen and I have collected quite a few different varieties. I immediately took pictures. I texted I wanted a refund and sent the pictures too. I did not hear back from them so I looked up the BBB for their area, I live in the Midwest, and found they were not a member but did have a D+ rating. I submitted a complaint and they said they would send the complaint to the company and would contact me when they heard back. I did text again asking for a refund and received an angry reply complaining that I had woken their newborn. They also said, “It was refunded on 8/22 and came out of our account on 8/23. If it not showing by Monday or Tuesday dispute the charge. As it went through the refund process on our side.” It is Wednesday, 9/1/21 and there is no refund. I trust my bank more than I trust this company.

I have had a negative experience ordering bulbs from Bulbs n Blooms.I ordered a favorite and hard to find lily from them in July of 2020. They came as promised in October of 2020 and were promptly planted in my garden. When they bloomed in June, however, they were not the bright clear pink Dolly Madison lilies I ordered but a lily the color of which can only be described as 'blood clot red'. This lily could have been just the thing for a goth garden but it had no place in my mine. These lilies cost me $42.97. After calling, emailing, texting, and messaging the folks at Bulbs n Blooms and receiving no reply, I gave up and called my credit card company to dispute the charge. But since I had no way of knowing that the lilies were not what I ordered until they bloomed in June 2021, the 60 day period in which you need to initiate a dispute had long past. SO, a couple of lessons here: First, be very careful when ordering bulbs on line. Research the reputation and reviews of the company before ordering from them as you may be sorry when they bloom and you have no recourse if they are not what you ordered. Second, be very wary of doing business with Bulbs n Blooms. I have $42.97 and a lost lily season of regret.

Bought a wisteria for approximately $30, received a 10” start presumed dormant, but never showed any sign of bud. Company offers no refund, just a “did you plant it?”, comment. Sad businessman and plants.

Received bulbs in spring, that came dried or rotting. Kevin said he would make it right....now I am told they sent bulbs in October - but I have never received them. Tried to call (both phone numbers) but just get answering service. Their website isn't working either. I am seeing if PayPal can get on this. Do not order from them!

Received tiny seedlings but was charged prices typical of large nursery plants. $70 for 3 plants (including a tree) that did not fill an 8 inch x 8 inch carton. Plants arrived shriveled and dry. I will explore sending them back. Will be contacting the seller tomorrow.

Posted on July 21, 2016, updated August 2, 2016 Posted on July 8, 2016, updated July 21, 2016 Posted on June 30, 2016, updated July 8, 2016 SENT WRONG PLANT, NO RESPONSE FROM COMPANY: June 30, 2016 I created this image combining their Ruby Glow photo on the left and my photo of the bloom from what I received on the right: https://s32.postimg.org/yuz1pfzb9/bulbsnbloom_sent_wrong_plant_no_response_from_t.png - April 28 2016 After drooling over Passiflora Ruby Glow for over one year I gave in and paid for one 4” Passiflora Ruby Glow, even though it is very expensive from them; $28.45, including shipping total $39.55 ( //www.bulbsnblooms.com/ruby-glow-passion-flower-plant--passiflora--4quot-po4.html ) . This has been my first time dealing with bulbsnblooms. - May 25th I received it and I was thrilled that it had three tiny flower buds forming. I brought it overseas with me to my home (I did inform them that I would be bringing it to my overseas home so arrival date was very important. I hope this is not why they did this knowing I live overseas.) - June 18th it bloomed. It is NOT Ruby Glow with its 5” ruby colored flowers. The bloom is barely 2” and white, ugh! I took a photo and informed them on the same day using Facebook messages as we had communicated there previously. On the 20th no reply so I messaged again, and also on the 22nd and 25th. - June 25th still no reply so I sent them an e-mail giving the benefit of doubt that possibly they didn’t check Facebook. - June 27th I posted a short post on their Facebook page about the mix up; they deleted my post: https://www.facebook.com/photo.php?fbid=689614724509553&set=o.326901184029171&type=3&theater - I thought at first it could be an honest mistake mixing up the plant BUT after looking closer at photos of Ruby Glow it looks like it has OVAL firm shiny leaves (I always concentrated on images of the flowers only). What I received has small papery thin tri-lobed Maple-ish looking leaves which would be very hard for any seller to mix up! - Until now, twelve days later, I have had no reply from them. The correct solution to solve this matter is to issue a full refund ($39.55) as stated under Consumer Contracts Regulations. My next course of action if this posting doesn’t help is to dispute with Paypal, my Credit Card company, post in social medias, and look into agencies to report this fraud; as I did not receive what I clearly paid and the company has been completely unresponsive at this point.

It was a rough start, but Kevin will make things right. I appreciated his integrity.