Clematis: November Blooms, 1 by pirl

pirl wrote:
We'll need a photo, cwg, and then we can help you.

Wayside isn't my choice for clematises. See the reviews on Garden Watchdog.
http://davesgarden.com/products/gwd/c/7/

The page indicates they have a guarantee so you might want to speak to their customer service department. They have a time limit for complaints and getting fresh, new, healthy plants.

I've purchased online from Brushwood and Garden Crossings and love their plants. Here's an example of what I've received (never twigs!) for $14.95 each.